Odinsbeardcare Reviews 

Ordered and arrived within 2-3 days, products are in my opinion, the best out there and I’ve tried a lot. Soaps are fantastic quality, long lasting and smell amazing, balms and oil again smell great, not too greasy and keep my beard in shape all day. Used these guys since they started on Etsy as the products are first class and always have been, seen them grow and have struggles with the service but good to see its back up there again. Great job Darren.

Ordered some oils and balms. Great smell and great product. Received some cool extras on their current offer. Delivery took 2 days, very fast, very easy! Would deffo recommend to all to try.

Good products that smell great, don’t feel heavy to wear and make my beard feel soft. Good range of products for beard care, highly recommend the beard butters! Some recent technical issues meant my order was incomplete and delayed but I received good communication and my order was fulfilled with tracking information provided.

Twice i've ordered and twice i've had a speedy delivery and gotten all the products thats i've ordered. Everything smells amazing and makes my beard feel even better

He’s always had logistics issues, and in the past a simple order would take 3-4 weeks quite often. Quality was relatively good so I remained a loyal customer.

I ordered at the end of 01/24. Sent multiple emails with no reply. Now 6-7 months later me and other customers whose orders had not been fulfilled are given a code to use (with a 1 week expiry).

Re order 12935

I feel very disappointed that after nearly three months I have still to receive my order. If this is not going to be dispatched immediately, perhaps a refund will be made.

Philippa Porter

Looks like I’m not the only one to be left without any products delivered and being ignored when trying to contact them about it. I used this company years ago and had delivery issues back then and thought it would be better now but it’s not. Wouldn’t waste your time or money.

Order #12876
Hi I don't know what to say. Placed many orders over the years and was good until my last order I placed on the 25th February 2024. I did not receive my order and no communication for a few months. I then sent messages and finally got a reply and was promised I would receive and he was waiting on ingredients. He assured me that I would receive my order. More weeks went past and still no order. I contacted again and it was another reason as to why my order was not sent. He then promised he would sort this 100% Now it's been over a week since the last communication and now not replying to my messages. It's been over 3 months since I placed my order. I really do hope he will send my order as I like the products and if the service gets better then I would like to still place orders. I'm going to wait another week before I start process of getting my money back. I hope to receive my order 🤞🏻 I have now received messages it will be sent next day. That was a week ago. It's beyond belief how I have paid for my products and have not received then I get message saying will sort it and delivery will be next day. Still no delivery. I would like my order and tracking.

So writing another review and as I can see everyone’s saying the same stuff with orders and not receiving anything I’m in the same situation still have no products I’m sure it’s been between 5 to 6 weeks order no #12992 I’m very disappointed with Odinsbeardcare as they have gone down hill and they are goin to be losing a lot of customers if my order doesn’t come by the end of the week I will never use them again and I will make sure to put a very bad name against them

Update;

I have now received my order and am really happy with the product. If the review was entirely product based it would be 5 star.
I really hope the new distribution system works moving on forwards as Darren's products are worth the money.

I ordered from this company last year and had to wait months for the product. My husband loved it though, so despite vowing never to use this company again, and against my better judgement, I put an order in. My order went in on 19th May as I wanted it to come in time for Father's Day this month!! Needless to say, my order still hasn't arrived and my emails are being ignored!
Darren is clearly taking on way too many orders for him to deal with. It's greedy and he needs to put a hold on new orders until he can deliver the ones promised!! I'm guessing there's no way my order will be here in time for Father's Day next week so now I'll have to start looking again and chase a refund through the bank.
Awful customer service. Do not use this company!

Ordered on the 17th May 2024 with a 3 day shipping promise or money back but it’s the 7th June and still no order received. Chased up by email and asked to cancel order and refund but no response back. Not great experience. Just want my products or money back.

My order hasn’t arrived despite being placed a couple of weeks ago. There has been no response to emails, no update to my order status and no communication of any kind as to where my order is.

In the interim though, I’ve received emails telling me how a new business venture means that deliveries are getting much better, alongside nigh on daily emails promising same day dispatch of items on new orders. To top it off, I’ve now been emailed a link asking me to review my order, which hasn’t arrived.

The experience couldn’t be worse. Just avoid this company and don’t believe the emails you may have been receiving. I will be contacting my bank to raise a claim and get my money back, given that the company does not respond to emails.

As bad as it gets.

Orderd in May 21.
Till today i dont recive my Order....
Absolut nö Response to my Emails

Ordered on 17th May and paid extra for first class delivery but the order has still not been shipped. I have emailed 3 times, they have responded once saying this would be shipped on the 1st June but it hasn’t.

They are now offering free shipping on order which I paid extra for, they are also offering same day shipping which I did not receive. They are posting on social media of orders being packaged and sent the same day yet my order from 3 weeks ago still have not been shipped.

If I have no reply this week I will have talk to my bank regarding a chargeback as I’m not sure I will ever receive my order.

Used previously and was great but there is no way I could recommend this company. Avoid.

I ordered oils and balms back in March owner was ill apparently. Gave leeway and understanding. Been in contact half a dozen times. Lost time and money and still had no products. Products are pretty good when you get them, but after many emails and texts I have neither reply, any products or money back.

I placed an order on the 03/03/2024 and still haven't received it, it is now 3 months since I've placed this order. I have emailed the company multiple times to be told I will receive my goods but still haven't.

Order #12739
Placed and paid on 24/12/2023.
Inquiry sent on 23/01/24. Was told ''I am working on it this week and my aim is to dispatch all orders outstanding or otherwise by the 7th of feb.''

Inquiry sent on 29/01/24. Was told ''I plan to work around the clock to fulfill your orders, and you can expect to see them arriving early next week, with all orders being delivered no later than the second week of February.''

My order was shown as dispatched on 31/01. On 12/02/24 send another email and never got a response.
On 06/03/24 got the email ''Dear Valued Customers,

After much consideration and reflection, I have made the difficult decision to close down Odinsbeardcare. This decision comes as we embark on a period of introspection and innovation, with the goal of returning stronger, bigger, and better than ever before.

I understand that many of you have been loyal supporters of Odinsbeardcare for over five years, and I am incredibly grateful for your continued patronage. However, recent challenges, including issues with order fulfillment, production, and my personal relocation back to Yorkshire, have made it increasingly difficult to manage both Odinsbeardcare and Arthur J Hawke simultaneously.

However, in order to dedicate the necessary time and resources to improving our operations, I must take a step back for the time being.

In the meantime, I want to reassure you that any outstanding orders will be fulfilled as promised. Our website will remain active until every order is sent out, ensuring that you receive the products you have paid for.

Finally, I want to emphasize that any orders placed from today onwards will be considered final. We will not be accepting returns or offering refunds during this period.

Warm regards,

Darren''

Send an email again on 07/03/24. No response again.

Received an email on 19/03/24 ''Dear Valued Customer,

To streamline the process and ensure timely resolution of your order inquiries, kindly adhere to the following protocol:

For any updates or queries regarding your orders, please respond to this email directly.

Please include the following details in your response:

Order Number:

Name:

Date Placed:''

I entered the required information yet no response again.

On 07/04/24 got another email ''Dear Valued Customer,

I'm sorry for the silence in getting replies to these previous emails however the day after sending the email requesting information I was struck down with the flu/cough that's been going round and have been bed ridden until late last week at which point I had strained my chest so much I broke a rib.

Im on the mend now the chest infection I think has vanished and the rib is ok so here I am requesting information again and getting replies and orders out!

My intention is to work through orders throughout April and I will have everyone's orders out by that point 100%''

Send the required info on 12/04/24. They replied on 18/04/24 ''Good morning

Your order will be dispatched in the next few days.

Sorry for the wait I was laid low in bed for 3 weeks with a chest infection but back on top of things now.

Darren''

That never happened.

On 13/05/24 got the email '' Hey George
I hope this message finds you well. I'm reaching out to you today with an important update regarding Odins Beard Care, our beard care company.

Firstly, I want to extend my sincerest apologies for any inconvenience or delay you may have experienced recently. It's no secret that we've been facing challenges in keeping up with demand, resulting in a significant backlog of orders. This backlog has led to delays in processing and shipping, and for that, I take full responsibility.

As the founder of Odins Beard Care, I hold myself to the highest standards when it comes to customer satisfaction. Lately, however, I've fallen short of those standards, and for that, I am truly sorry. I recognize the frustration and disappointment this may have caused, and I want to assure you that steps are being taken to rectify the situation.

I am aware some of you are still expecting parcels from dispatch emails a week or so ago I can assure you I am dealing with these orders and you will get your products!

That being said since I implemented our new delivery promise in late April 100% of orders placed have left before the deadline advise on the day you placed your orders!''

5 months later and Ihave not received my order.

Edit: 29/05/24

Original review was 1/5. As per the response of the business, the tracking number was updated no later than 12:30 on 24/04/24. I received the items on 29/05/24 and the parcel was well-packaged in bubble wrap, ensuring that all items arrived in good condition. I could even smell the beard oil right out of the parcel without opening the bottle itself. The next step should be to ensure the timely dispatch and shipping of all orders.

I have done a review before I believe but this is an update.

I ordered some products on 26th February 2024

After a month I emailed in to find out about the delay

Received few emails of the upcoming weeks referencing the delays and reasoning gand solutions to those problems.

April 22nd my shipment is being processed, presumably ready to ship. It is now 24th May and I still have nothing, no way to track it so unsure if this postal delay or due to company.

I am hoping this will be resolved as I have little to no beard products at the moment and I'm afraid I will have to look doing a chargeback.

First off delivery faultless, quick and safe.
But what have you done to the oil?
Ordered Odin, not sure about it at all, a completely different smell.