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OFFICE Reviews 

8,550
•
TrustScore 3.5 out of 5

3.5

Shoe shop
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Review summary

Created with AI, based on recent reviews

Evaluating 3,742 reviews, most reviewers were somewhat happy with their experience overall. Customers generally find the ordering process easy and efficient, appreciating the straightforward website and wide product selection. Many reviewers frequently experience quick processing and delivery, sometimes even sooner than expected, and often find the shoes to be of good quality. However, some customers noted significant dissatisfaction with customer service, citing difficulties in contacting support and a lack of responsiveness. People frequently experience slow or delayed deliveries, often due to courier issues. Additionally, packaging often arrives damaged, and some receive products not in brand-new condition or differing from online descriptions.

What people talk about most

Delivery service

Customers had ambiguous experiences with delivery service, with many praising the quick and prompt delivery,... See more

Product

Customers consistently note ambiguous experiences with product quality and accuracy. Many reviewers praise... See more

Order

Clients share ambiguous opinions on order, with many reviewers reporting positive experiences such as a super... See more

Service

People report ambiguous experiences with service, with many praising it as great, amazing, and efficient,... See more

Customer service

Reviewers mention negative feedback about customer service, with many experiencing poor communication and... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Trainers look great, although delivery was slow. However when the package arrive the actual box the trainers have come in is a mess, something you would not expect from adidas nor office. Clearly show... See more

Rated 3 out of 5 stars

Easy ordering procedures and returns. The green Birkenstock shoes were just ghastly. Plastic, ugly, manly and clumsy for over £50. !! NO WAY. The photos and descriptions didn't accurately represent... See more

Rated 3 out of 5 stars

The order, delivery and collecting from my nearest Office all went very smoothly, the service from the very busy but sympathetic manager helped my disappointment. The Keen sandals were perfect exac... See more

Rated 3 out of 5 stars

I have always had a positive experience when ordering from Office online, which is why I was disappointed with my most recent purchase. I ordered a pair of Nike Air Rift shoes; however, they d... See more

Company details

  1. #195 of 217 best companies in Shoe shop

Information provided by various external sources

OFFICE is a leading edge fashion footwear specialist, providing style conscious customers with innovative shoes to suit every occasion. We pride ourselves on our unique product range – created by our in-house design team and global brand partnerships, all of which are recognisable by their individuality, design and quality.

Contact info

3.5

Average

TrustScore 3.5 out of 5

9k reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 61% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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3.5

All reviews

(8,550)

3,863 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Quick shipping and very quick and easy…

Quick shipping and very quick and easy refund process.

Unfortunately, I never received my item as delivery was never attempted by DPD, despite my having asked for it to be delivered to a locker. It went straight back to the depot and immediately back to Office.

14 July 2026
Rated 1 out of 5 stars

Delivery details incorrect

Delivery details incorrect.
Also , I need to return but can't find a return option.

23 July 2026
OFFICE logo

Reply from OFFICE

Hi Rachel

Thank you for taking the time to leave a review.

We're sorry to hear about this. The returns information can be found on our website - we will send you an email with a link to that.

We hope this helps and if you need anything else, please do get back in touch via live chat or email.

Thanks

OFFICE Customer Service

Rated 5 out of 5 stars

Reliable and Trustworthy Company

Reliable company and they keep their promises with delivery times. Shoes were as described and a good sale price. Needed them for a wedding when another company let me down. The next day delivery was spot on.

22 July 2026

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