Trainers look great, although delivery was slow. However when the package arrive the actual box the trainers have come in is a mess, something you would not expect from adidas nor office. Clearly show... See more
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Review summary
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Reviews shaping this summary
The order, delivery and collecting from my nearest Office all went very smoothly, the service from the very busy but sympathetic manager helped my disappointment. The Keen sandals were perfect exac... See more
I never have issues with orders but on this occasion I’d placed an order within enough time to collect for the weekend. I hadn’t received an email so I went in to ask if I could check on the off chanc... See more
Ease of ordering and quick to notify me when the size of the sandals that I wanted were back in stock. Also, keeping me informed on my order’s progress.
Company details
- #196 of 218 best companies in Shoe shop
Information provided by various external sources
OFFICE is a leading edge fashion footwear specialist, providing style conscious customers with innovative shoes to suit every occasion. We pride ourselves on our unique product range – created by our in-house design team and global brand partnerships, all of which are recognisable by their individuality, design and quality.
Contact info
OFFICE Customer Service, 1-8 Moorfield Industrial Est, KA2 0BA, Kilmarnock, United Kingdom
- help@office.co.uk
- www.office.co.uk
3.5
Average
9k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 60% of negative reviews
Typically replies within 1 week
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Office order & delivery good.
To order with office was straight forward procedure, the parcel was quickly sent for delivery& delivery service was good.
24 July 2026
sandals arrived very quickly
19 July 2026
Great
In stock, ordered, kept informed of progress, delivered next day, fit great, comfy - job done 10/10 Well done! Thank you
24 July 2026
I can not get through to anyone about…
I can not get through to anyone about refunding the item. Very disappointed doesn't seem like real leather straps
17 July 2026
Reply from OFFICE
Hi Maria
Thank you for your review.
We're truly sorry to hear there was an issue with your item — this is not the experience we want for our customers.
We can see this has now been resolved however if you need anything else or have any further issues with this order, please don't hesitate to get back in touch.
Thanks
OFFICE Customer Service
Ordered sandals late Friday
Ordered sandals late Friday, arrived Monday morning at the time stated. Very happy with the service. 👍
24 July 2026
Office took a payment for an order that…
Office took a payment for an order that didn’t go through & so far Customer Service has not helped or kept me informed on what is going on, or in regards to a refund!
21 July 2026
Reply from OFFICE
Hi Sue
Thank you for your feedback.
We're sorry your experience fell below the standard we aim to provide.
Please watch out for an email from us and we'll do our best to help.
Thanks
OFFICE Customer Service
Sandals not as described
Sandals not as described. Narrow fit arrived rather than regular fit. This was not described when ordered or in description.
24 July 2026
Reply from OFFICE
Hi Katherine
Thank you for taking the time to leave a review.
We're truly sorry to hear about this — this is not the experience we want for our customers.
We'd like the opportunity to put this right — please watch out for an email from us and we'll do our best to help.
Thanks
OFFICE Customer Service
I still don’t have an update on my…
I still don’t have an update on my order placed since last week. Very disappointing service.
23 July 2026
Reply from OFFICE
Hi
Thank you for your review.
We're truly sorry to hear there was a delay with your order — this is not the experience we want for our customers.
We can see this has now been resolved however if you need anything else or have any further issues with this order, please don't hesitate to get back in touch.
Thanks
OFFICE Customer Service
I got an email saying you had Crocs…
I got an email saying you had Crocs back in stock that I have been trying to get, I had bought and paid for them within minutes of receiving the email and yet the next day you sent me an email saying you couldn't fulfill my order. It has now been 4 days and you still have my money, really poor.
24 July 2026
Excellent and fast delivery
Excellent and fast delivery. Sandals are great!
Thank you Team Office.
19 July 2026
Office cancelled the order
I ordered a pair of sandals but office cancelled the order as they didn’t have the stock ..maybe try keeping your website up to date ..very disappointing.
24 July 2026
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