Sadly there is a NO STAR as this is what they deserve. Completely disgraceful and horrible service for overpriced throw away fashion!! Learned a lesson…DONT ORDER!
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See what reviewers are saying
Original, fun, affordable products, and incredibly helpful and kind staff! At those prices, it's foolish to think of buying Gucci clothes; you just have to pay attention to the sizes. But I personal... See more
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Shipping took extremely long. When it arrived, the product was drastically undersized. The supposed "embroidery" bore no resemblance to the (probably AI generated) photo on the web site and was act... See more
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This company is a crock! The products are not what they appear to be in the advertisement. Cheap materials used, sizes inaccurate & when you want to return, they will offer you half the amount you pai... See more
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Company details
Written by the company
Nice to meet you, my name is Okaywear.Mainly do men's unique clothing and shoes online store.We use high-quality raw materials for production, to provide customers with high-quality and comfortable clothing, determined to be easy to wear, fashion, is an essential item in the wardrobe, so that every elegant man is worthy of favor.
Contact info
Hong Kong
- support@okaywear.com
- www.okaywear.com
1.8
Poor
140 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I have never had such an unnecessary…
I have never had such an unnecessary and disgusting shopping experience with you in my life. I have not received my 4 orders yet and the product that arrived is really like a trash bin. Should I be upset with my time or the money I spent on you? I think you need to be shut down. You are victimizing people in this way. I will complain to the necessary legal authorities about you.💩💩👎👎👎👎
3 March 2025
Unprompted review
Reply from Okaywear
Hello Güney Tekin,
We are very sorry to hear that you have not received your product and are unhappy with the quality. Your feedback is important to us, and we want to resolve this quickly.
If you are dissatisfied with the quality, please know that we offer a 30-day after-sales service. You can contact us at any time for a return or exchange, and we will assist you promptly.
We also regret to inform you that one of your packages encountered issues during transportation. To make this right, we will send out a new package to you immediately.
We promise to provide you with a satisfactory solution and appreciate your patience as we work through this.
Thank you for your understanding.
Okaywear Team
complaint@okaywear.com
I never received my package from this…
I never received my package from this company and I checked the tracking code it said it was delivered but I didn't get it. I checked my camera footages on February 24th when they was delivered and couldn't find nobody dropped off a package
27 February 2025
Unprompted review
Reply from Okaywear
Hi Michael Madison,
Upon reviewing the details of your purchase, we have confirmed that the package is currently still in transit and has not yet reached its final destination.
We understand how important it is for you to receive your items promptly, and have contacted you through complaint@okaywear.com, offering the order update for this problem. Kindly check your inbox and go over the details we’ve sent.
Okaywear Team
complaint@okaywear.com
I'm different
Great quality clothing with a twist to looking different
26 February 2025
Unprompted review
Reply from Okaywear
Hi Carlton,
Your feedback means a lot to us, and we’re so glad we could meet your expectations.
We look forward to serving you again soon!
Okaywear Team
complaint@okaywear.com
Took a month and a half to get package
Took a month and a half to get package. Clothes are very cheap and look absolutely nothing like what is posted. Please don’t test your curiosity leave this site alone
22 February 2025
Unprompted review
Reply from Okaywear
Hi JESSYE,
We sincerely apologize that your shopping experience did not meet your expectations.
To resolve this issue efficiently, could you please provide us with your order information via the below email address?
This will allow us to begin processing your request promptly. Thank you for your understanding and support.
Okaywear Team
complaint@okaywear.com
I have been waiting for almost 2…
I have been waiting for almost 2 months! TYPICAL CHINA TRASH! This is a SCAM DON'T BUY THEIR GARBAGE!!!
22 February 2025
Unprompted review
Reply from Okaywear
Hi there,
We are truly sorry that you have not yet received your order.
We have already sent you the package details via complaint@okaywear.com , so please check your inbox (and spam folder) to ensure you have received it.
If you still cannot locate the information, we kindly ask you to contact our customer service team support@okaywear.com for further assistance with your order details.
They are available to help you at any time and will provide the necessary support to resolve this issue.
Okaywear Team
complaint@okaywear.com
Scam Company
I placed several orders and paid hundreds of dollars several months ago and I never received my merchandise. I sent emails and they only offered a $20 discount on a future order. THIS IS A SCAM COMPANY!
My friend ordered a blazer from them and the blazer he received was nothing like the one that was ordered. It was only the same color.
I advise anyone NOT to do business with this company.
15 February 2025
Unprompted review
Reply from Okaywear
Hello，
We are truly sorry to hear about the issues you have encountered. We understand how frustrating it can be when orders are not received as expected, and we sincerely apologize for any inconvenience caused.
We take your feedback very seriously and want to address your concerns promptly. Please know that we are investigating the matter thoroughly to understand what went wrong with your order. To fully investigate and resolve this matter, could you please provide your order number or the email address that you use to place your orders? This will enable us to take the appropriate steps to address your concerns and make it right.
Regarding the issue with your friend’s order, we are sorry to hear that the blazer did not meet expectations. We provide after-sales service within 30 days of package receipt. We welcome him to contact us to solve this problem.
Your satisfaction is our top priority, and we are committed to improving our service based on your valuable feedback.
Look forward to hearing from you
Okaywear Team
complaint@okaywear.com
Why are people still continuing to buy?
Why are people still continuing to buy from this company with these bad reviews?
You must be a gluten for punishment I guess.
7 February 2025
Unprompted review
Reply from Okaywear
Dear Gary Copeland,
We understand your concerns regarding the negative reviews that our company has received. However, we would like to clarify that while there may have been some individual cases where customers had less-than-ideal experiences, we are constantly working hard to improve our services.
Each situation is unique, and in many cases, we have been able to resolve issues to the satisfaction of our customers. Our company has a large number of satisfied customers who have received quality products and good service.
We take all feedback seriously, whether positive or negative, and use it as an opportunity to learn and grow. We strive to ensure that every customer who places an order with us has a positive experience.
If you have any follow-up feedback, please feel free to contact us at the address below.
Best regards,
Okaywear Team
complaint@okaywear.com
I was interested in purchasing
I was looking at the stuff they have and I was impressed! Then I decided to google them for reviews and now I’m seeing all these bad reviews and how bad their delivery process is and how long it takes to get it and how bad their delivery process quality is.😮 I won’t be ordering anything from this place! Thanks for the help everyone and I’m sorry that yall didn’t get treat right.😟
4 February 2025
Unprompted review
Reply from Okaywear
Dear Micky McClinton,
We are sorry that you were deterred from placing an order with us based on the reviews you read. While we understand your concerns, we would like to clarify a few things.
Each customer experience is unique, and we are constantly working on improving our delivery process. We have been making significant efforts to address the issues that some customers have faced in the past. Our team is dedicated to ensuring that orders are processed and delivered in a timely and efficient manner.
We hope that you will give us a chance to prove ourselves. If you do decide to place an order with us in the future, we would like to offer you a coupon code.
If you have any questions or need further information, please feel free to reach out to us via email.
Best regards,
Okaywear Team
complaint@okaywear.com
Placed an order for a sweater in…
Placed an order for a sweater in December, it's now February and still have not received it. I have contacted their customer service via email and they keep saying two weeks I should get my order. It's almost Spring time still haven't received anything
11 December 2024
Unprompted review
Reply from Okaywear
Dear Steph Lewis,
We are truly sorry for the inconvenience and disappointment you've faced with your sweater order. We understand how frustrating it must be to wait this long, especially when the seasons are changing.
The delay in the delivery of your order is due to operational adjustments made by our carrier. This has unfortunately led to the late updates regarding your order. Our customer complaint department has already sent you a letter with the most up-to-date information.
We realize that our previous communication about expecting the order to arrive within two weeks has not been accurate, and for that, we sincerely apologize. We are closely monitoring the situation with the carrier to ensure that you receive your order as soon as possible.
If you have any further questions or concerns, please don't hesitate to email us.
Best regards,
Okaywear Team
complaint@okaywear.com
I’m going to be straight up
I’m going to be straight up! I had a really important event to go to place my order at least A month and a half ahead of time. Did not receive an invoice,email,tracking number,date of delivery. I still had hope silly me. This company Okaywear. Excuse my language, straight bullshit. If you want to give away your money, it’s alot of people in need. Just give it to them. At least you might get a blessing in return.Amen (those start five stars up top, This company if that’s what you Would like to call it. Don’t even deserve to exist.
24 January 2025
Unprompted review
Scam
Scam, I ordered a jacket and it took three months to get. When I opened the box it looked like someone’s grandmother knitted it. Looked nothing like what was advertised. Cheap piece of crap. Don’t waist your time or money.
7 November 2024
Unprompted review
Reply from Okaywear
Hello,
We apologize that the item fell short of your expectations. We take customer feedback seriously and will forward your review to the corresponding team to verify and make progress. Please rest assured that orders are returnable and refundable -- you can reach out to us at support@okaywear.com to sort it out. We will respond within one business day.
For your convenience, we have used complaint@okaywear.com to send you an email to follow up on this matter. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.
Best regards,
Okaywear Team
complaint@okaywear.com
Nothing okay about Okaywear
10 weeks post order, it was time to reach out and see what was going on. Answer: not a great deal, they had received my money. When I enquired as to what was the delay, the response was lip service expressing their sincere apologies, endeavours to rectify and prioritising my order. Reality; nothing of the sort, delaying tactics to draw out what they had no intention to deliver. Further enquiries were made, more lip service of apologies and escalating my order. By the way they had not even made my garment as it was custom made cheap rubbish. Paypal resolution centre were called in and money refunded within a couple of days. This Chinese company is to be avoided at all costs as they don't care, their products are nothing like the garments displayed online and their after sales service is disgraceful.
9 January 2025
Unprompted review
Reply from Okaywear
Dear JOHN KAITARA,
We are sincerely sorry for the unpleasant experience you had with Okaywear.
We do admit that the delay in processing your order was unacceptable and that our responses to your enquiries did not meet your expectations and for that, we are truly remorseful.
We have learned from this experience. We are taking steps to improve our order management system, enhance communication within our teams, and ensure that our apologies are followed by real action. We will also be more vigilant in ensuring that the products we offer, especially custom - made ones, are of the highest quality.
Thank you for bringing this to our attention, and we hope that you will consider giving us another chance in the future.
Best regards,
Okaywear Team
complaint@okaywear.com
I just ordered from them
I just ordered from them. No email to say they received the order. After you check out all evidence of the purchase disappears and it goes back to “shop now.” I may be out of $143.00.
12 January 2025
Unprompted review
Reply from Okaywear
Dear Nikki Carr,
Thank you for bringing this issue to our attention. We sincerely apologize for the inconvenience you have experienced. After searching our records, we were unable to find any order under the name "Nikki Carr."
We understand your concern about the potential loss of $143.00. To assist you further, we kindly request additional information to help us locate your order. Could you please send us the following details to the address below:
Order number
Date of purchase
Payment method
Any other relevant copy
Once we have this information, we will be able to conduct a more thorough investigation and resolve this matter as quickly as possible.
We value your business and are committed to providing excellent customer service. If there is anything else we can do to assist you, please do not hesitate to let us know.
Thank you for your patience and understanding.
Best regards,
Okaywear Team
complaint@okaywear.com
DO NOT BUY ANYTHING FROM OKAYWEAR. SCAM!!!
DO NOT BUY ANYTHING FROM OKAYWEAR! I ordered 6 sweaters from this company. 4 of the sweaters looked nothing like what is on the site. Clothes are not stitched correctly. Patches are in the incorrect place on the clothes. The turtleneck sweaters look nothing like what is on the website. It is absolutely disgusting that this company gets away this type of advertising and service. It took almost two months for my items to arrive. I will never buy anything from this company and will spread the word. I am donating the clothes to a homeless shelter. Absolutely pathetic!
11 December 2024
Unprompted review
Reply from Okaywear
Hello,
We sincerely apologize that the item did not meet your expectations. We truly understand how frustrating this must be for you. Your feedback is extremely valuable to us, and we take it very seriously. Immediately, we will forward your review to the relevant team. They will thoroughly verify the issues you've raised and work hard to make improvements.
Please be assured that our orders are returnable and refundable. If you would like to resolve this matter, you can contact us at support@okaywear.com. We are committed to responding within one business day.
For your convenience, we have already sent an email to you via complaint@okaywear.com to follow up on this issue. Please check your inbox. We hope to hear from you soon so that this problem can be resolved as quickly as possible.
Best regards,
Okaywear Team
complaint@okaywear.com
This is a scam
This company is a scam and I really don't think they ever intended on sending me a order buyer's beware
10 January 2025
Unprompted review
Reply from Okaywear
Dear Darron Thabishophimself Simmon,
We are extremely sorry for the distress our company has seemingly caused you. We want to assure you that we are not a scam operation. Our business is founded on the principles of providing satisfactory products and services to our customers.
We have searched the currently available information, but unfortunately, we could not find any of your order info. In order to resolve this issue and prove to you that we are a legitimate business, we would be very grateful if you could provide us with some details about your order. This could include the order number, the date you placed the order, the name and email address used for the order, and the product(s) you ordered.
Once again, we deeply apologize for the inconvenience and negative experience. We are committed to making this right and ensuring that you receive the product you ordered or a satisfactory resolution.
Best regards,
Okaywear Team
complaint@okaywear.com
Michelle Dyer Ordered November 12 for…
Michelle Dyer Ordered November 12 for a January 11 party. Not here yet. Today is January 7. No response from multiple emails. No phone number to call. Tracking says it’s been in USA for weeks. Ended up ordering something else 2 days ago from Amazon as a plan b that will arrive today. It also looks like the 5 star ratings are bots or repeats/fakes.
11 November 2024
Unprompted review
Reply from Okaywear
Dear Mr. Dyer,
We are sorry to hear about your dissatisfaction with our service.
We would like to clarify that our customer service team did respond to your emails on two occasions. Our customer service team always responds to emails within 24 hours even if it's at weekends. If you don't see a response within the timeline, please check your spam or junk folder to see if our email has been filtered there.
The delay in shipping was due to an unexpected issue that we are currently investigating. We assure you that we are taking steps to prevent such delays in the future. Our customer complaints department has reached out to you via email to address your concerns. We encourage you to check your inbox and respond to their message so that we can work towards a resolution.
We value your feedback and are committed to improving our service. If you have any further questions or need assistance, please do not hesitate to contact us.
Sincerely,
Okaywear Team
complaint@okaywear.com
STILL WAITING FOR WINTER JACKET I…
STILL WAITING FOR WINTER JACKET I ORDERED WEEKS AGO
N NO RESPONSE N NO WSY TO CHECK WST IS HAPPENING TO MY ORDER - ALREADY BEEN POSTED ONMY MASTERCARD
6 January 2025
Unprompted review
Reply from Okaywear
Dear Ernie Angstadt,
We sincerely apologize for the inconvenience and frustration you've experienced.
Our customer service team clears the inbox daily to ensure that every customer receives a response within 24 hours. However, we did not receive any communication from you. Besides our support email, we also offer other ways to get in touch with us. You can reach out to us through our Facebook page or by emailing our customer complaint department at complaint@okaywear.com.
For your convenience, we have used complaint@okaywear.com to send you an email to follow up on this matter. Please check your inbox.
We appreciate your patience and understanding regarding this matter. If you have any further questions or concerns, please don't hesitate to get in touch with us at the address below.
Best regards,
Okaywear Team
complaint@okaywear.com
I have sent so many emails to this…
I have sent so many emails to this company and has not received any response from them. They asked me to be patient and I have . I ordered my items 11/2/24 and it is now 1/3/25 . This company has really disappointed me and I would never ever order anything from them, they are not dependable and has the worst customer service. They are nothing but a SCAM.
2 November 2024
Unprompted review
Reply from Okaywear
Dear "I been on YouTube For years",
We are truly sorry for the distress we have caused you. However, we are a bit confused as we strive to respond to all customer inquiries.
To help us resolve this issue quickly, could you please provide your order number and other details relating to your order? With that information, we can look into your order status immediately.
Please note that we have multiple ways for customers to contact us, and we are committed to improving our communication and service.
Best regards,
Okaywear Team
complaint@okaywear.com
Don't buy anything from the place the…
Don't buy anything from the place the clothes are nothing like they describe, I order my husband what was supposed to be an Dress Leather blazer which looked very nice on the site. Unstead after texting for a month about receiving my order. I got a very thin pleather Jacket that was so small I couldn't button it, I read 3×. I paid $89.00 for the Crap and tried to resolve this without writing this review, but after reading All these others Complaints, I'm convinced that This his how they make their Monies. Sale people Fake Cheap Small Clothes than denial of refunds.
4 November 2024
Unprompted review
Reply from Okaywear
Dear Mitchell Taylor,
We are sorry to hear that you are not satisfied with your purchase. We have searched for your order using the provided ID, but unfortunately, we were unable to locate it in our system.
Nevertheless, we want to assure you that we have a flexible return and refund policy. We are committed to addressing the individual needs of our customers. If it turns out that there was an error on our part, we will do whatever it takes to make it right.
If you are still in possession of the item, we would appreciate it if you could provide us with more details such as the order number, mailbox, date of purchase, or any other relevant information so that we can further investigate this matter and address it.
We take our customers' feedback very seriously and are always looking to improve our service.
Best regards,
Okaywear Team
complaint@okaywear.com
I have not received my order
I have not received my order. It over 2 months.
8 November 2024
Unprompted review
Reply from Okaywear
Dear Chef Lemont,
We are deeply sorry for any inconvenience caused by the delay in delivering.
Regarding the delay, we want to assure you that it's not a reflection of our usual standards. Due to unforeseen logistics adjustment of the courier, the shipment has faced unexpected delays. We acknowledge that this isn't an excuse but an explanation for why your order hasn't arrived as promptly as it should have.
We have used complaint@okaywear.com to send you an email to follow up on this matter. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.
We appreciate your patience and understanding regarding this matter. If you have any further questions or concerns, please don't hesitate to get in touch with us at the address below.
Best regards,
Okaywear Team
complaint@okaywear.com
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