Sadly there is a NO STAR as this is what they deserve. Completely disgraceful and horrible service for overpriced throw away fashion!! Learned a lesson…DONT ORDER!
Company replied
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See what reviewers are saying
Original, fun, affordable products, and incredibly helpful and kind staff! At those prices, it's foolish to think of buying Gucci clothes; you just have to pay attention to the sizes. But I personal... See more
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Shipping took extremely long. When it arrived, the product was drastically undersized. The supposed "embroidery" bore no resemblance to the (probably AI generated) photo on the web site and was act... See more
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This company is a crock! The products are not what they appear to be in the advertisement. Cheap materials used, sizes inaccurate & when you want to return, they will offer you half the amount you pai... See more
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Company details
Written by the company
Nice to meet you, my name is Okaywear.Mainly do men's unique clothing and shoes online store.We use high-quality raw materials for production, to provide customers with high-quality and comfortable clothing, determined to be easy to wear, fashion, is an essential item in the wardrobe, so that every elegant man is worthy of favor.
Contact info
Hong Kong
- support@okaywear.com
- www.okaywear.com
1.8
Poor
140 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Unhappy/Unfairly Treated Buyer
Guys, this Okaywear brand is a big sham and scam. My order took forever to be delivered to me. When I finally received them, they were totally different from the pictures on their website. Fabrics were of very very poor quality and sewing poorly done. They are also cheats on their refund policy- they are not willing to refund my money. The company and its workers are just not serious. You order from them at your own risk. They just don't care. Never again will I buy from them!
25 December 2024
Unprompted review
Reply from Okaywear
Dear Beckham,
We sincerely apologize for the extremely disappointing experience you had with our Okaywear brand. This is not the standard of service we aim to provide, and we are deeply sorry for the inconvenience and dissatisfaction it has caused you.
Regarding the delivery time, we are aware that it took longer than expected, and this is an area we are working on improving. The issue with the product not matching the website pictures and having poor fabric quality and workmanship is unacceptable. We have strict quality control measures in place, and clearly, they failed in your case. We will be investigating this matter further to ensure it does not happen again.
We are committed to making this right and regaining your trust. Our team is currently looking into this matter, and we will be in touch with you shortly. Please keep an eye out for our correspondence. We hope to have the opportunity to serve you better in the future.
Best regards,
Okaywear Team
complaint@okaywear.com
Order finally came after more than 3…
Order finally came after more than 3 months, it was not even the item I ordered but I guess a substitute. I would not waste my time or money with them.
20 December 2024
Unprompted review
Reply from Okaywear
Hello,
We deeply apologize that the item did not come as expected. We understand it's unacceptable, especially after a long wait. We take customer feedback seriously and will forward your review to the corresponding team to verify and make progress.
Please rest assured that orders are returnable and refundable -- you can reach out to us at support@okaywear.com to sort it out. We will respond within one business day.
For your convenience, we have used complaint@okaywear.com to send you an email to follow up on this matter. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.
Best regards,
Okaywear Team
complaint@okaywear.com
NEVER AGAIN!!!
I ordered a dress shoe for a grown man in size 12.5US and received a shoe in 12.5 for a kid. I also ordered a hat that was not shipped in a box and was received smashed!!! I requested a refund and they offered me a 30%USD refund or a $36USD gift card for their website (neither of which I accepted). We'll see how long this "full refund" process will take. DO NOT ORDER FROM THIS SITE, IT'S A COMPLETE RIP OFF 🤬😡🤬😡 I also placed this order November 16, 2024 and received it December 13, 2024. Also, I tried to contact Okaywear via email 1 day later to cancel this order and was advised they couldn't cancel it because it had already shipped. They the same me a bogus tracking which wasn't tracking ANYTHING! When I responded back about the bogus tracking number and threatened to contact the Consumer Protection Agency, suddenly they produced a valid tracking number. COMPLETE SCAMMERS🤬😡🤬😡
16 November 2024
Unprompted review
Reply from Okaywear
Dear Joy,
Please accept our sincere apology for any frustration you might experience.
We are sorry for your dissatisfaction with the shoes and the hat. Your feedback about the shoes' size will be forwarded to the corresponding team. They will verify the problem and make progress to prevent such an issue from happening again.
Regarding the hat, upon checking the picture you sent us, we found that the top of the hat was a little saggy. Due to a period of transportation, this problem can occur and the top of the hat can adjusted after receipt.
Most importantly, we would like to clarify that the CSR didn't offer you the second tracking numebr "sudddenly". Because the shipping was international, there would be a first-leg tracking number and a last-mile tracking number (the former was formed upon shipping and the latter upon arriving the US.)
It was not until 2 weeks after the support team offered you the first-leg tracking number that you got back to us. At that time the USPS has taken over the delivery, so the support team offered you the USPS one.
We apologize for any concern and suspicion caused and hope the explanation makes sense.
We offer a partial refund as a gesture of goodwill to customers who may find the return not practical. However, we do also offer full refunds after customers return the product. For your convenience, we have used complaint@okaywear.com to send you return instructions. Please check your inbox.
If you have any follow-up questions, please feel free to contact us at the address below.
Best regards,
Okaywear Team
complaint@okaywear.com
I received my sweater hoodie that was…not what I ordered
I received my sweater hoodie that was supposed to fit over my head. Well I just received the sweater after 2 months and the sweater I got was a open sweater!! I would have been okay with it but it didn't even have buttons!! It's just a open sweater that you have to wear another shirt under it. I am VERY upset and disappointed behind this and they need to send me another one at their expense because this very unacceptable!!! Unless this situation is rectified I will never buy again and definately never recommend!!
11 December 2024
Unprompted review
Reply from Okaywear
Hello,
We apologize that the item fell short of your expectations. We take customer feedback seriously and will forward your review to the corresponding team to verify and make progress. Please rest assured that orders are returnable and refundable -- you can reach out to us at support@okaywear.com to sort it out. We will respond within one business day.
For your convenience, we have used complaint@okaywear.com to send you an email to follow up on this matter. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.
Best regards,
Okaywear Team
complaint@okaywear.com
Is it a coincidence that every good…
Is it a coincidence that every good review mentions the purchase of a blazer??? Suspicious if you ask me.
6 December 2024
Unprompted review
Reply from Okaywear
Dear Bobby Lopez,
We sincerely apologize for making you feel suspicious about our reviews. It is not our intention to create any doubts.
Our company values honesty and integrity in all aspects of our business. Regarding the reviews that mention the purchase of a blazer, it is just a popular item among our customers, but we understand how it might seem odd to you. Rest assured that they are from genuine customers.
If you have any further questions or concerns, please feel free to contact us, and we will be happy to address them. We hope to have the opportunity to regain your trust in our company.
Best regards,
Okaywear Team
complaint@okaywear.com
I'm guessing it's a scam I was going to…
I'm guessing it's a scam I was going to order from them but after carful reading of the reviews it seems it's a scam
3 December 2024
Unprompted review
Reply from Okaywear
Hello,
We understand your concern and we would like to clarify that we are not a scam. If you have any questions about ordering, please feel free to email us. We are always here to help. Additionally, we would like to offer you a 10 USD gift card code. Kindly email us if you'd like to take it.
Best regards,
Okaywear Team
complaint@okaywear.com
I really hoped this would not be a scam…
I really hoped this would not be a scam but it looks like it is. Placed an order on Nov 20, 2024. Order OD00213661. Took a screenshot to confirm my order was processed and confirmed the money was taken from my bank account. To date, I have not heard a peep from this company. Not a confirmation email or text. Nothing. No tracking info. Nada. Unless I receive something soon, which I doubt I will, I would not recommend this company to anyone.
2 December 2024
Unprompted review
Reply from Okaywear
Dear Deirdre Paul,
We sincerely apologize for the inconvenience and worry we have caused you. We want to firmly clarify that we are not a scam.
We understand your concern, especially since you haven't received any communication regarding your order OD00213661 which you placed on Nov 20, 2024. This is not the standard of service we aim to provide.
We suggest that you contact our customer service to inquire about order status. Our customer service team has access to detailed information and can provide you with a prompt response.
For your convenience, we have used complaint@okaywear.com to send you an email to follow up on this matter. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.
Best regards,
Okaywear Team
complaint@okaywear.com
Request for refund received 12.5.24
In corresponding with Okaywear I requested a full refund for my purchase and followed the instructions they sent. Since I mailed the package back I have not received any notice from them and they have not responded to the several emails I sent them regarding the refund of my money since October. They seemed to have disappeared and have not given any notice. After writing my experience to Trustpilot I received a response for Okaywear to submit the postal office tracking number again. They received the tracking number and have finally refunded the full amount of the purchase received on 12.5.24. Thank you
1 October 2024
Unprompted review
Reply from Okaywear
Hello,
I noticed that you have been offered the return form and return address. But we didn't receive your tracking number, as indicated in the NOTE in the return instructions, so we can't upload the info and start processing the refund.
Kindly respond to us via email at complaint@okaywear.com with the return tracking number and the receipt you got from the PO. This way we can upload them to our system and then expedite the refund for you.
Kind regards,
Okaywear Team
complaint@okaywear.com
Any potential customers be warned this company is listed as fraudulent
To whom it may concern, I ordered an item from this company on October 31st 2024 to date it is November 30th 2024 I have received no information on shipping delivery date etc never received a confirmation email regarding purchase and payment on October 31st 2024 I receive confirmation from my banking institution money was taken out instantly after placing order money on October 31st 2024 yet when I go tap on the item ordered is still stating order placed and awaiting payment what sort of nonsense is this, didn't do my research on this company they're listed as fraudulent I have filed a complaint with the internet fraud division also with the international cyber crimes division , finally filed the dispute with my banking institution NOTE check the reviews before you purchase anything from this company ,
if I had would have saw that they were listed as fraudulent beware of this company do not purchase anything .Any customer that has been hoodwinked by this scam company we must file complaints and do due diligence to put companies like this one is not allowed to do business on any internet site we must strive to put them out of business do your due diligence ! Note : once I realized it was a situation with this company I tried to contact them to no avail no contact information available via email SMH for being so trusting do your research then you will never order from this company !!!! Don't let the nice presentation of the clothing fool you as it did me you will be Hoodwinked and bamboozled in a word Okaywear company is ( FRAUDULENT ) To any potential customers don't be fooled like I was the pictures in the advertisement or deceptive check the reviews there are more negative than positive the positive ones are FAKE FAKE you've been warned don't be fooled just like I was now I'm in litigation to get my funds returned also note there is no phone number to contact them I should have known better but I did not do my due diligence ! REMEMBER CHECK All REVIEWS we as consumers company like this one OKAYWEAR must be thrown off the web and not to be free to advertise anywhere on the internet ! Truly annoyed customer .--- Addressing the nonsense in your reply your company and myself and the agencies that I've sent your fraudulent information to we know the real deal ,I gave you two choices return my funds or send the item immediately again to any potential customers don't walk from this site run check the reviews MONEY RETURNED
27 October 2024
Unprompted review
Reply from Okaywear
Dear Thomas,
We took your concerns very seriously and immediately conducted an in-depth investigation. We found that the facts appear to be somewhat different from what you said. As there are many details, we have sent you an email to explain in detail and hope to get your cooperation. Our mailing address is complaint@okaywear.com. We look forward to hearing back from you.
Okaywear Team
complaint@okaywear.com
A reply to the update:
Hello,
1. We will cancel and refund the order (# OD00215398) as you requested (the actual payment date is November 26).
2. Regarding the order you mentioned that was paid on October 31, we have been waiting for your payment screenshot. We will find out the situation and solve it with your screenshot. We hope you can cooperate.
I placed my order in October for a…
I placed my order in October for a holiday party in early December. The package has been on a vessel since November 18. I emailed a complaint but only got a computer generated response. It appears my order will not arrive on time, and I will be returning it for a full refund. I will NEVER order from this company again and will not recommend to anyone There is no option for expedited delivery, so it appears the delay is caused by a barge that stops at several ports between Hong Kong and the USA. Unprofessional service.
24 November 2024
Unprompted review
Reply from Okaywear
Dear Kevin Hall,
We are truly sorry for the inconvenience and disappointment that you have experienced.
We understand that your order was placed in October for an early December holiday party, and the fact that it has been on a vessel since November 18th and will not arrive on time is unacceptable. We have sent you an email with possible solutions. Please check your inbox carefully.
We recognize that our lack of an expedited delivery option and the delay reflects unprofessional service on our part. We are committed to improving our processes to ensure that such issues do not occur in the future.
Once again, we sincerely apologize, and we hope you will give us a chance to make it up to you in the future.
Kind regards,
Okaywear Team
complaint@okaywear.com
Do not order anything for this…
Do not order anything for this company!!!! Misleading and is a SCAM!!!
30 October 2024
Unprompted review
Reply from Okaywear
Hello,
Sorry to make you feel dissatisfied. Although we don't know if you had an order, your feedback is still very important to us.
Perhaps our product display, customer service communication or other aspects make you have a bad impression. If you have already placed an order, please contact us to deal with any problems.
We have always been committed to providing quality service to our customers, and we hope that you can give us another chance to show our due level.
Thank you for your attention and I hope you will change your mind about us.
With regards,
Okaywear Team
complaint@okaywear.com
I placed my order Sept 29
I placed my order Sept 29, 2024, today is November 2, 2024 and my order still has not shipped. There's no way to reach the company except email. This is a bad way to do business. They should advertise and/or email customers on product delays. I believe the only reason why there isn't a phone number to call is they don't want to hear the complaints. I WAS looking forward to wearing my new sweater and jacket to a Halloween party. The lack of communication is totally unprofessional.
1 November 2024
Unprompted review
Reply from Okaywear
Dear Willie,
We are extremely sorry for the inconvenience and disappointment you've endured. There is no excuse for the delay in shipping your order and the lack of communication regarding this delay.
We have noted your concern about the lack of a phone number for customers to call. We will seriously consider adding this option to better serve our customers and would like to ensure that our current customer service email channel is prompt (within 24 hours)
Once again, we sincerely apologize for this unacceptable situation. If you have any follow-up questions, please feel free to contact us at the address below. We are here to help.
Best regards,
Okaywear Team
complaint@okaywear.com
My experience has been 100% negative. 2 months still awaiting shipping.
My experience is with this company has been 100%negative! My order has been awaiting shipping for 2 months!
You make your own decision if you want to deal with this company! 1st and last time customer!
6 September 2024
Unprompted review
Reply from Okaywear
Dear Antonio Thompson,
We are deeply sorry for any inconvenience caused by the delay in shipping. As requested, we have canceled the order. It may take some time for the refund to return to your paying account.
（1-If it’s a PayPal refund, please wait 1 to 7 business days for the funds to settle in your account. You can view the status of the refund from your Account History.
> Log in to your PayPal account.
>Click History
2-If it’s a credit card refund, it may take 5 to 10 business days for the funds to appear in your account. This delay entirely depends on your credit card company and its intermediaries.）
Thank you for your understanding and support. If you have any further questions or concerns, please don't hesitate to contact us at the address provided.
Best regards,
Okaywear Team
complaint@okaywear.com
Okaywear Casual Knit Shawl Lapel Pocket…
Okaywear Casual Knit Shawl Lapel Pocket Cardigan Sweater
Beige L
SKU:K679525299140698112
Awaiting Shipment
$59.79
x1
$59.79
Okaywear Business Houndstooth Pattern Knitted Turtleneck Sweater
Black White L
SKU:K672702554839732224
Awaiting Shipment
$29.79
x1
$29.79
Order Details
Total Amount
$89.58
Product Amount
$89.58
Order ID:
OD00207143
Order time:
2024-10-18 22:49:56
Shipment Status:
Awaiting Shipment
Payment Status:
Paid
Payment method:
Order was placed on 10/18/ 2024 I haven't received any responses at all but you have my payment. I need an update of some kind on my order!
*Emailed your customer support and I haven't received a response whatsoever!!!! So disappointing!
17 October 2024
Unprompted review
Reply from Okaywear
Dear EF,
We apologize for the lack of communication regarding your order. If you have any questions or need an update on your order (Order ID: OD00207143), please contact our customer service team. They are dedicated to offering every customer prompt and professional service.
You can reach our customer service through support@okaywear.com and complaint@okaywear.com.
Thank you for your patience and we look forward to resolving any concerns you may have.
Okaywear Team
support@okaywear.com
complaint@okaywear.com
Do not order anything from this…
Do not order anything from this company. There return policy is not clear. They do not refund your total amount. They suggest only partial amount. I return the item and did receive a refund. Scam company in my opinion..
8 October 2024
Unprompted review
Reply from Okaywear
Hello,
We would like to clarify that we offer a partial refund as a gesture of goodwill to customers who may find the return not practical. However, we do also offer full refunds after customers return the product provided we receive the tracking info of the returning package and confirm it's delivered. Therefore, please offer us the necessary info so that we can issue a refund.
Additionally, the case you opened via your financial institution also plays an important role in the speed of issuing a refund. If you initiated a dispute at the credit card center, we would not have the authority to process a refund for you because the money has been frozen by the credit card center. And it takes three months for the credit card center to process a dispute.
We appreciate your patience and understanding regarding this matter. If you have any further questions or concerns, please don't hesitate to reach out to us.
Best regards,
Okaywear Team
Great customer support …
I ordered a wrong size and contacted customer service for help changing it. I got a response very quickly and got a surprise solution. Amazing customer experience for me.
27 September 2024
Unprompted review
The packaging was top-notch and…
The packaging was top-notch and impressive. It arrived in a sturdy box, perfectly sealed. Inside, the blazer was neatly folded and carefully wrapped to prevent any damage. Overall, the unboxing process was a delight and highlighted the seller's attention to detail and customer satisfaction.
26 August 2024
Shipping was unexpectedly quick
Shipping was unexpectedly quick! I received the blazer in great condition and it fit perfectly. The quick delivery met my needs as I needed it for a last minute event. Highly recommend this seller.
22 August 2024
I fell in love with the jacket
I fell in love with the jacket. I saw the website. I ordered it and after waiting almost 2 months it was never sent . They refunded my money. I know this is crazy, but another event came up that I really needed that jacket. I tried again. It’s two weeks I see they cash the money. No information no product. Nothing the worst.
3 August 2024
Unprompted review
Reply from Okaywear
Dear Ronald,
Please accept our sincere apology for any frustration you might experience with the shipping time. Your feedback will be documented and shared with the corresponding team to verify and make progress.
Upon inspection, I found that the order under your name had been shipped in 2 parcels. We have sent you the latest updates and the tracking info to your ordering email. Kindly check your inbox.
If you have any follow-up questions, please feel free to contact us at the address below.
Best regards,
Okaywear Team
I like the style of your clothing very…
I like the style of your clothing very much , I have recently ordered a white suite from your company .However I only received the pants . When I inquired about it your company told that I only ordered the pants. Why would I only order pants and not the jacket? I even sent you an email telling you that I needed the suite for affair which I was attending, you apologised for the inconvenience. I don't if I can continue to be a loyal customer if this is the kind of service that you provided customers.
Regards
Dr.Chris William Brown, Jr,
2 August 2024
Unprompted review
Reply from Okaywear
Dear Dr. Chris William Brown, Jr.,
We are deeply apologetic for the inconvenience and frustration that you've experienced with your recent order. Your satisfaction is of great importance to us, and we are truly disheartened to hear that our service has fallen short of your expectations.
Regarding your order for the white suit, we understand the confusion and the urgency you had for the complete set, especially for your important affair. We sincerely apologize for any miscommunication during the process. However, you can log into your account on the website to check the original item you bought, which, to be fair, was the pants alone.
We assure you that we are taking swift action to rectify this. We have sent you an email to work out a solution. We value your loyalty and hope to have the opportunity to restore your confidence in us. Please get back to us and tell us your idea of the solution provided. We are open to your preference and are dedicated to addressing your concerns ASAP.
Please accept our sincerest apologies once again, and we look forward to hearing back from you.
Best regards,
Okaywear Team
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