Ordered a sweatshirt a week ago. They had been sitting on my order ever since. I asked three times when it will be dispatched. All they said was "Wait". Today, my order got canceled because they didn'... See more
oki-ni
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See what reviewers are saying
Rarely leave Trustpilot reviews but feel I should after my recent order. Despite the recent bad reviews, I couldn't resist ordering some new UltraBoost given the sale price - paid by PayPal to pr... See more
Product packaging arrived damaged. Prior to delivery a note was left by distributor to let me know they had called when I was out but left zero detail on where the package was, I later found it to b... See more
Placed my order before Christmas never received had to contact them!!! I email 4 times for a very slow response would never order again all my items was now out of stock and was Christmas presents ver... See more
Company replied
Company details
About oki-ni
Information provided by various external sources
Luxury menswear from the world's leading designers - including Maison Margiela, Rick Owens, Thom Browne, Raf Simons, Acne Studios & Comme des Garcons SHIRT.
- Free Worldwide Delivery Available
- Free UK Returns
- Easy International Returns
- Express Delivery
- Personal Customer Service
Contact info
People also looked at
Call four marketing the Oki-ni umbrella company
Following up on my previous review regarding a refund. I have done some research and found out Oki-ni is owned by Four Marketing, the giants that own 18montrose etc. I decided to call them and asked to pass on my message to the Manager, so they can look into my refund.
A day later I received an email stating the refund will be put through but the cowboys have only gone and refunded me for the wrong item, £60 out of pocket.
I’ve given up emailing them now. Please stay away from these scammers. If you still haven’t had any contact from them, call four marketing.
24 January 2018
Unprompted review
Reply from oki-ni
Dear Kashir,
Thank you for your recent feedback on your experience with oki-ni.com.
We sincerely apologise that we have not lived up to your expectation in this instance acknowledge that the service provided does not meet the standard required of us.
Unfortunately due to a combination of order volume and systems based issues over the last several weeks, our operational capacity has been stretched. This has led to delays in some of our core functions and services.
We are fully committed to rectifying this situation and are working to be up to date as soon as possible. We can see one of our customer service team will be in touch and will make contact again to ensure you have a resolution on this.
We apologise again for the service received in this instance and thank you again for the feedback on this.
oki-ni
I made an order on 15/12/2017
I made an order on 15/12/2017. I haven't received the package either a shipping code. THIS WEBSITE IS A SCAM!
23 January 2018
Unprompted review
Reply from oki-ni
Dear Dragos,
Thank you for your recent feedback on your experience with oki-ni.com.
We sincerely apologise that we have not lived up to your expectation in this instance and acknowledge that the service provided does not meet the standard required of us.
Unfortunately due to a combination of order volume and systems based issues over the last several weeks, our operational capacity has been stretched. This has led to delays in some of our core functions and services.
We are fully committed to rectifying this situation and are working to be up to date as soon as possible.
We can see that your order was shipped and one of our customer services team will be in contact directly to confirm safe receipt.
We apologise again for the service received in this instance and thank you again for the feedback on this.
oki-ni
AVOID THIS RETAILER
AVOID THIS RETAILER. They cancel orders but don't tell you, nor do they respond to emails and they never answer the phone, permanently on divert. On the only order that I received I have since returned and they still haven't refunded me. Utterly appalling standard of service. Will never use again.
18 January 2018
Unprompted review
Reply from oki-ni
Dear Jonathan,
Thank you for your recent feedback on your experience with oki-ni.com We sincerely apologise that we have not lived up to your expectation in this instance and acknowledge that the service provided does not meet the standard required of us.
Unfortunately due to a combination of order volume and systems based issues over the last several weeks, our operational capacity has been stretched. This has led to delays in some of our core functions and services.
We are fully committed to rectifying this situation and are working to be up to date as soon as possible. One of our customer service team will be in touch directly to ensure a resolution for you.
We apologise again for the service received in this instance and thank you again for the feedback on this. oki-ni
SCAMMERS
Ordered in January, but no email to say items shipped. No answer from emails and their phone line no longer works. I paid through paypal, so will try and get my money back.
STAY AWAY FROM THESE SCAMMERS
17 January 2018
Unprompted review
Reply from oki-ni
Dear Emma, Thank you for your recent feedback on your experience with oki-ni.com
We sincerely apologise that we have not lived up to your expectation in this instance and acknowledge that the service provided does not meet the standard required of us.
Unfortunately due to a combination of order volume and systems based issues over the last several weeks, our operational capacity has been stretched. This has led to delays in some of our core functions and services.
We are fully committed to rectifying this situation and are working to be up to date as soon as possible. One of our customer service team will be in touch directly to ensure a resolution for you.
We apologise again for the service received in this instance and thank you again for the feedback on this.
oki-ni
Item not shipped
Item not shipped, not responding to any emails or phone calls. Seems like a scam operation at the moment
16 January 2018
Unprompted review
Reply from oki-ni
Dear Sam,
Thank you for your recent feedback on your experience with oki-ni.com
We sincerely apologise that we have not lived up to your expectation in this instance and acknowledge that the service provided does not meet the standard required of us.
Unfortunately due to a combination of order volume and systems based issues over the last several weeks, our operational capacity has been stretched. This has led to delays in some of our core functions and services.
We are fully committed to rectifying this situation and are working to be up to date as soon as possible. We can see that our customer service team have been in touch and will be in contact to confirm you have a satisfactory resolution.
We apologise again for the service received in this instance and thank you again for the feedback on this.
oki-ni
Order was never shipped!
I purchased a bag on sale on Oki-ni at the end of December 2017 .
I immediately got an order confirmation as everything was payed but I still haven't gotten any confirmation of it's shipping!
I've tried calling customer service but can't get trough.
I've emailed but haven't got any response!
I've had no customer service whatsoever and I'm tired of it.
16 January 2018
Unprompted review
Reply from oki-ni
Dear Dennis.
Thank you for your recent feedback on your experience with oki-ni.com
We sincerely apologise that we have not lived up to your expectation in this instance and acknowledge that the service provided does not meet the standard required of us.
Unfortunately due to a combination of order volume and systems based issues over the last several weeks, our operational capacity has been stretched. This has led to delays in some of our core functions and services. We are fully committed to rectifying this situation and are working to be up to date as soon as possible.
We can see that one of our customer service team have been in touch with an update regarding your order, please do not hesitate to reply to their email if we can be of any further assistance.
We apologise again for the service received in this instance and thank you again for the feedback on this. oki-ni
they don't ship orders nor respond …
they don't ship orders nor respond emails/call. the business is being operated by group of scammers after re-opening. avoid ordering from them, expect shop getting closed soon
12 January 2018
Unprompted review
Reply from oki-ni
Dear R3TURN VO1D,
Thank you for your recent feedback on your experience with oki-ni.com
We sincerely apologise that we have not lived up to your expectation in this instance and acknowledge that the service provided does not meet the standard required of us.
Unfortunately due to a combination of order volume and systems based issues over the last several weeks, our operational capacity has been stretched. This has led to delays in some of our core functions and services. We are fully committed to rectifying this situation and are working to be up to date as soon as possible.
One of our customer service team will be in touch directly to ensure a resolution for you.
We apologise again for the service received in this instance and thank you again for the feedback on this. oki-ni
Do not do business with them
Ordered a Gosha Hoodie two weeks ago and woke up to find that they cancelled my order. Terrible service
8 January 2018
Unprompted review
Reply from oki-ni
Dear Zombiesushi,
Thank you for your recent feedback on your experience with oki-ni.com
We sincerely apologise for the stock descrepancy that has led to the cancellation of your order and any disappointment caused.
Unfortunately due to a combination of order volume and systems based issues over the last several weeks, our operational capacity has been stretched. This has led to delays in some of our core functions and services. We are fully committed to rectifying this situation and are working to be up to date as soon as possible.
One of our customer service team will be in touch to confirm the cancellation and safe return of your funds.
We apologise again for the service received in this instance and thank you again for the feedback on this. oki-ni
Ordered some Valentinos and Vapormaxs …
Ordered some Valentinos and Vapormaxs when it came to delivery I only received the Vapormax, tried to contact them multiple times by Telephone and Email and no response. Luckily, I paid through PayPal and they will be looking into this. PLEASE DO NOT USE THI WEBSITE !!!
M
7 January 2018
Unprompted review
Reply from oki-ni
Dear Andrew,
Thank you for your recent feedback on your experience with oki-ni.com
We sincerely apologise that we have not lived up to your expectation in this instance and acknowledge that the service provided does not meet the standard required of us.
Unfortunately due to a combination of order volume and systems based issues over the last several weeks, our operational capacity has been stretched. This has led to delays in some of our core functions and services.
One of our customer service team will be in touch directly to confirm you have a satisfactory resolution.
We apologise again for the service received in this instance and thank you again for the feedback on this.
oki-ni
I have used Oki Ni since it 1st …
I have used Oki Ni since it 1st launched many years ago, they have always been great, no complaints...... until now...
I have an order that was placed on 12.12.17, no sign of it and nobody responding to emails or picking up the phone. I also have a refund that has been outstanding for over 2 weeks. I really hope this shocking customer service is not something serious, or I am really out of pocket.
My advice would be to avoid them until it becomes clear what is going on.
21 December 2017
Unprompted review
Reply from oki-ni
Dear Jeremy,
Thank you for your recent feedback on your experience with oki-ni.com
We sincerely apologise that we have not lived up to your expectation in this instance and acknowledge that the service provided does not meet the standard required of us.
Unfortunately due to a combination of order volume and systems based issues over the last several weeks, our operational capacity has been stretched. This has led to delays in some of our core functions and services.
We are fully committed to rectifying this situation and are working to be up to date as soon as possible. One of our customer service team will be in touch directly to ensure a resolution for you.
We apologise again for the service received in this instance and thank you again for the feedback on this.
oki-ni
crap service
1) made 1st order on the 11th.
2) they cancelled my 1st order citing " stock discrepancy due to high traffic volume".
3)i proceeded to remake the same order as stocks were still seen on the site. they cited the same " stock discrepancy" reason. asking which item was out of stock, my query was brushed off and saying whole order could not be fulfilled.
15 December 2017
Unprompted review
Refund your customers
Thank you for finally responding below but please do not insult my intelligence by saying transition when you mean administration.
Okini has a duty to its customers no matter who the parent company is.
You have my return item according to my tracking information and according to my consumer rights i am entitled to a full refund.
Please provide me with a name and contact number for someone i can speak to as emails go unanswered for weeks.
3 April 2017
Unprompted review
Reply from oki-ni
HI Manny,
Thank you for your further feedback.
We understand your frustration and sincerely apologise for the inconvenience you're experiencing.
oki-ni is committed to working with our customers to resolve their issues during this period.
Please contact Customer Services at enquiries@oki-ni.com providing them with your order number and they will provide you with further information.
Thank you for your cooperation and kind regards,
oki-ni
Awaiting refund after site closed down
Returned an item just before the site closed down. So far no word from customer service or any payment.
25 March 2017
Unprompted review
Reply from oki-ni
Hi Peter,
Thank you for taking the time to leave your review.
We are sorry to hear you are experiencing difficulties contacting us.
oki-ni recently returned to the ownership of its original founders and we’re now entering an exciting period of transition – evolution and innovation have always been core elements of the oki-ni ethos since its inception in 2001 after all.
oki-ni will re-launch for AW17 in the coming months, but in the meantime we’ll be keeping you updated with the exclusive features, editorials and interviews that we’re known for right here and across our social media channels.
If you still wish to return your order and/or claim your refund please contact our Customer Service team at enquiries@oki-ni.com.
Thank you for your patience and best regards,
oki-ni
same issue on refund
not heard from Oki-ni for 1 month! no email or customer service. How do we deal with this to claim back money? thanks
23 March 2017
Unprompted review
Reply from oki-ni
Hi Dounie,
Thank you for taking the time to leave your review.
We are sorry to hear you are experiencing difficulties contacting us.
oki-ni recently returned to the ownership of its original founders and we’re now entering an exciting period of transition – evolution and innovation have always been core elements of the oki-ni ethos since its inception in 2001 after all.
oki-ni will re-launch for AW17 in the coming months, but in the meantime we’ll be keeping you updated with the exclusive features, editorials and interviews that we’re known for right here and across our social media channels.
If you still wish to return your order and claim your refund please contact our Customer Service team at enquiries@oki-ni.com.
Thank you for your patience and best regards,
oki-ni
Closed down?
Are you closed down? I need to make a return. In the past I had no problems with the website before but now you have dissapeared.
I have been using the site for 10 years or so.
Working in the industry myself I havent heard from anyone whats happening there.
22 March 2017
Unprompted review
Reply from oki-ni
Hi Cris,
Thank you for taking the time to leave your review.
We are sorry to hear you are experiencing difficulties contacting us.
oki-ni recently returned to the ownership of its original founders and we’re now entering an exciting period of transition – evolution and innovation have always been core elements of the oki-ni ethos since its inception in 2001 after all.
oki-ni will re-launch for AW17 in the coming months, but in the meantime we’ll be keeping you updated with the exclusive features, editorials and interviews that we’re known for right here and across our social media channels.
If you still wish to return your order please contact our Customer Service team at enquiries@oki-ni.com.
Thank you for your patience and best regards,
oki-ni
Positive adventure!!!
Quite positive customer service, especially Alastair and Asaf!
Thank you for all!
9 March 2017
Unprompted review
Fast delivery professional sale
All perfect, smooth shopping at a click.
4 March 2017
Unprompted review
PayPal proof of billing address?
I placed my order and paid with PayPal and I was subsequently asked to provide a proof of billing address. In years of online shopping I have never had this request. When I failed to provide this since I was travelling they proceed to cancel my order. Online shopping isn't online banking and should run smoothly. When you buy a sweater you shouldn't be asked for proof of domicile and ID cards. PayPal has more than enough safeguards in place.
27 February 2017
Unprompted review
Reply from oki-ni
Hi Antony,
Thank you for taking the time to leave your review.
We are sorry to hear you had issues with your order.
As your Paypal account did not have a confirmed address status and was registered under a different name, before we can process an order, PayPal advise us to request further verification.
We regretfully needed to cancel your order because we had no response from yourself and reached the maximum hold time.
A member our Customer Service team with be contact with further information.
Many thanks again for your feedback, its greatly appreciated.
Kind regards,
oki-ni
Good Service
+ Won a Yeezy raffle, paid for express delivery and product arrived within timescales.
- Stuck the delivery note to the shoe box.
24 February 2017
Unprompted review
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