oki-ni 

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Rated 1 out of 5 stars

Ordered a sweatshirt a week ago. They had been sitting on my order ever since. I asked three times when it will be dispatched. All they said was "Wait". Today, my order got canceled because they didn'... See more

Rated 5 out of 5 stars

Rarely leave Trustpilot reviews but feel I should after my recent order. Despite the recent bad reviews, I couldn't resist ordering some new UltraBoost given the sale price - paid by PayPal to pr... See more

Rated 4 out of 5 stars

Product packaging arrived damaged. Prior to delivery a note was left by distributor to let me know they had called when I was out but left zero detail on where the package was, I later found it to b... See more

Rated 1 out of 5 stars

Placed my order before Christmas never received had to contact them!!! I email 4 times for a very slow response would never order again all my items was now out of stock and was Christmas presents ver... See more

Company replied

Company details

  1. Men's clothes shop

About oki-ni

Information provided by various external sources


Luxury menswear from the world's leading designers - including Maison Margiela, Rick Owens, Thom Browne, Raf Simons, Acne Studios & Comme des Garcons SHIRT.

- Free Worldwide Delivery Available
- Free UK Returns
- Easy International Returns
- Express Delivery
- Personal Customer Service

Contact info

All reviews

(972)

0 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Great product

Fantastic product, quality as expected and well priced. Express delivery was a bit of a shitshow with texts from DHL telling me it was coming then it not arriving, then it saying delivery date unavailable plus Oki-ni not responding to queries about it via twitter, then another text the next day saying it would be delivered but it did arrive end of that day.

16 February 2017
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, ordered 2 items and both were sent in excellent condition. Only problem was shipping was expensive and arrived later than expected

15 February 2017
Unprompted review
Rated 5 out of 5 stars

Trainers

Very happy,good price, had my size (12) and arrived quickly, customer service also helpful over email.

15 February 2017
Unprompted review
Rated 5 out of 5 stars

My order!

I have ordered and paired but have not teceived anything, getting quit angry now !!
👿👿👿

😀😀😀 Thank u for such a quick response!!

15 February 2017
Unprompted review
oki-ni logo

Reply from oki-ni

Hi Giovanni,

Thank you for taking the time to leave your review.

I'm sorry to hear you're experiencing delivery delays with your order.

According to the tracking information, there appears to be an issue with the shipping address.

A member of your Customer Service team will be in contact immediately with further information.

Many thanks again for your feedback, its greatly appreciated.

Kind regards,

oki-ni

Rated 5 out of 5 stars

Great service!

Ordered wrong size, got in contact very soon. did not feel there was a problem. Great service.

15 February 2017
Unprompted review
Rated 1 out of 5 stars

Review of Jacket on Sale

The Jacket arrived in a flimsy box, which had been ripped through. Thankfully, the jacket was wrapped in a garment bag but the bag itself was broken. A pocket in the jacket had a small rip in it and there was a droplet stain on one of the arms. The jacket was on sale - I guess I got what I paid for?

15 February 2017
Unprompted review
oki-ni logo

Reply from oki-ni

Hi Josh,

Thank you for taking the time to leave your review.

I'm very sorry to hear about the state in which your order has arrived in.

Regardless if this is a sale item, this is certainly not what one should expect from oki-ni.

A member our Customer Service team will be in contact shortly with further information.

Many thanks again for your feedback, its greatly appreciated.

Kind regards,

oki-ni

Rated 5 out of 5 stars

OUTSTANDING 😊

WOW FANTASTIC SERVICE AND CANT WAIT TILL I ORDER AGAIN 😁😁 WOULD RECOMMEND TO ANY ONE WANTING TRAINERS AND DELIVERY IS GOOD TO THANKS AGAIN AND ILL BE ORDERING SOON 😁

15 February 2017
Unprompted review
Rated 5 out of 5 stars

Fast Delivery

Delivery was prompt despite being free and goods were received in good condition

15 February 2017
Unprompted review
Rated 5 out of 5 stars

Prompt delivery of my beautiful coat !

I ordered the Officine Generale (Jack) overcoat in the sale. The delivery was swift (as always) full tracking information was provided and a beautiful product delivered. I love shopping with Okini especially as the sales have genuine big discounts on high end (premium) brands unlike some other stores....

14 February 2017
Unprompted review
Rated 5 out of 5 stars

Customer service

I purchased a pair of Rick Owens sneakers from the site. The listed Price and the billed amount were different. I contacted the customer service and was informed that the listed amount was incorrect and was intended for a different region then mine. I ask for the price to be adjusted to the advertised price I had seen. I was immediately accommodated and my account was credited almost immediately. This is the kind of service I look for in a site purchasing Highend designer wear. I will continue to shop here, and highly recommend it to others.

13 February 2017
Unprompted review
Rated 4 out of 5 stars

No problem with product - Issue with distribution

Product packaging arrived damaged. Prior to delivery a note was left by distributor to let me know they had called when I was out but left zero detail on where the package was, I later found it to be with a neighbor only when they brought it over.

Product was fine and in excellent condition, DPD are dogshite though and only concern with regards to ordering again.

10 February 2017
Unprompted review
Rated 3 out of 5 stars

Great when it works

First order brilliant. Can't order more as the system won't accept payments anymore so sadly can't use it again....

10 February 2017
Unprompted review
oki-ni logo

Reply from oki-ni

Hi Migs,

Thank you for taking the time to leave your review.

I'm very sorry to hear you had difficulties placing your order.

I can see a member our Customer Service team has been in contact with you and resolved the issue.

Please rest assured you should not face any issues in the future.

We will be in contact with you shortly to follow up.

Many thanks again for your feedback, its greatly appreciated.

Kind regards,

oki-ni

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