I bought two pairs of shoes at Old Money. Unfortunately, the sizing is incorrect and they don't fit me. I asked for help and requested an exchange for a larger size. The first response... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I ordered some clothes and watches. The clothes unfortunately is not the best quality and the pants are too small. The watches were great for the price. Let’s see how long they work for. I have been.... See more
Company replied
Ordered a pair of pants for my son for Christmas. They arrived and were TINY. Started the return process per their return policy. The customer service was TERRIBLE. They kept requesting the same inf... See more
Company replied
Stop dropshipping from China using cheap materials/manufacturers with false advertising, this is a very bad look for your brand! Authenticity and honesty creates trust and returning customers. R... See more
Company replied
Company details
Written by the company
Dress with class - Men's Fashion with an Old Money Attire.
Contact info
225 Cherry ST, 10002, New York, United States
- +13843833
- support@old-money.com
- www.old-money.com
2.4
Poor
2k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The quality of the clothes is top
The quality of the clothes is top, everything looks exactly like in the photos and the fit is perfect. Shipping was fast, items were nicely packed, and customer service was friendly and helpful. I’ll definitely order again.
20 November 2025
Unprompted review
Reply from Old Money
Hi Kevin!
Wow, thank you so much! 🤍 We love hearing that everything arrived just how you expected — from the quality and fit to the packaging and delivery. And it means a lot to the team that you felt supported along the way. Can’t wait to have you back for your next order!
Reply from Old Money
Hi AD, Thank you! 😊 That means a lot to us — we’re always here to help and glad you had a great experience!
Shopping experience was smooth and the…
Shopping experience was smooth and the customer support team was very helpful. I appreciate how quickly they responded to my emails and assisted me throughout the return process. Thank you!
19 November 2025
Unprompted review
Reply from Old Money
Hi Aryfa,
Thank you so much! 🤍 We’re really glad to hear everything went smoothly and that our team could help you out quickly. Truly appreciate you taking the time to share this — it means a lot to us!
Really good price for this quality.
Really good price for this quality.
12 November 2025
Unprompted review
Reply from Old Money
Hi Felix,
Love hearing that! 🙌 We work hard to keep the quality high and the prices fair, so your feedback means a lot. Thanks for sharing!
Unhappy with return policy
Unfortunately the item I selected did not fit and I was on vacation when it was delivered. But I was not aware of the 14 day return policy. I was very disappointed that I was not able to return the item and receive a refund. But was offered only a 20% refund. Because of that issue I feel I would not want to make any future purchases.
18 November 2025
Unprompted review
Reply from Old Money
Hi Earl, we totally understand your frustration and really wish things had worked out differently. Please know that we always aim to be fair to all our customers who follow our policy. The 20% refund is actually a generous offer, especially since the return window had already passed.
As a small family-run business, we have to balance these situations carefully to keep things running smoothly for everyone.
We truly appreciate your understanding and hope this helps explain our position — your support really means a lot to us.
Great customer service
Great customer service, a little miscommunication when returning an item but it was fixed promptly. Thanks to Jake and Paul!
18 November 2025
Unprompted review
Reply from Old Money
Hi Sebastian,
Thank you so much for your kind words! 😊 We’re glad Jake and Paul could sort everything out quickly for you. Really appreciate your feedback — it means a lot to our team!
Great clothes
18 November 2025
Unprompted review
Reply from Old Money
Hi Sam,
Thanks so much! 😍 We’re thrilled you love the clothes — your support totally makes our day!
SCAM
SCAM
Poor cheap product that falls apart
No refunds
Lie after lie about processing the refund and the 100’s of delaying reasons as to why they haven’t managed to 8 months on
This company should’ve shut down as it is fraudulent
NEVER ORDER FROM THIS COMPANY - you will never see your money if you need a refund
16 November 2025
Unprompted review
Reply from Old Money
Hi Chris,
Really sorry you’ve had such a frustrating experience.
Just to update you, the £65.60 GBP refund has already been issued back to your account.
If you need confirmation, feel free to email us at support@old-money.com and we’ll send the proof right over.
Reply from Old Money
Dear,
Thank you so much for your feedback.
We are thrilled to hear that you had a positive experience with us. Thank you for taking the time to leave a review for us, as a small business it really encourages us to work even harder. Cheers!
Good Value Shoe
Nice color selection. Affordable shoe that looks very stylish for value
14 November 2025
Unprompted review
Reply from Old Money
Dear,
Thank you so much for your feedback.
We are thrilled to hear that you had a positive experience with us. Thank you for taking the time to leave a review for us, as a small business it really encourages us to work even harder. Cheers!
Very Poor Customer Service - Finally Received Refund, But the Process Was Extremely Difficult
I eventually got my refund, but the entire process was really tough. Customers, please be aware getting a refund from Old Money is not easy at all.
I had to send multiple emails and chat with their support team for almost a week just to get this resolved. The process feels unnecessarily hard, and at many points it seemed like they weren’t willing to give the money back.
I’m glad it’s finally sorted, but the experience was stressful and frustrating. Old Money really needs to improve their refund process and customer support.
14 November 2025
Unprompted review
Reply from Old Money
Hey,
I am really sorry regarding your experience with us. Can you please share your order number and email address so that we can help you out? We will get back to you as soon as possible. If you want, you can also reach out to us via support@old-money.com. Please reply to us so that we can help you out with this. Thanks!
Poor Quality. Return Was A Hassle
Poor quality product. I'm in the US and they have a return address here, but I had to return to Poland at my expense (I assume European customers have to send their returns to the US...to make customers take the partial discount instead of returning). Then when they got it they asked me to write a positive review here, THEN they would refund. I declined. 3 weeks later I had to dispute the charge.
24 September 2025
Unprompted review
Reply from Old Money
Hey,
I am really sorry regarding your experience with us. Can you please share your order number and email address so that we can help you out? We will get back to you as soon as possible. If you want, you can also reach out to us via support@old-money.com. Please reply to us so that we can help you out with this. Thanks!
Reply from Old Money
Dear,
Thank you so much for your feedback.
We are thrilled to hear that you had a positive experience with us. Thank you for taking the time to leave a review for us, as a small business it really encourages us to work even harder. Cheers!
Reply from Old Money
Hey,
I am really sorry regarding your experience with us. Can you please share your order number and email address so that we can help you out? We will get back to you as soon as possible. If you want, you can also reach out to us via support@old-money.com. Please reply to us so that we can help you out with this. Thanks!
I placed an order on October 15th for…
I placed an order on October 15th for two pairs of shoes and a watch, and to date, I have not received any of the items. What’s most frustrating is that despite multiple follow-ups, I have only received generic apologies and vague responses stating that they’re "looking into it."
The lack of communication and the failure to provide any concrete updates or solutions is extremely disappointing. I was initially understanding, but after almost 4 weeks of waiting with no clear answers or updates, I am left feeling frustrated and anxious about whether my order will ever arrive.
While I understand that delays can happen, the lack of urgency or any real action from customer service is unacceptable. Every time I reach out, I get the same scripted responses without any real explanation or timeline for delivery. This has caused significant inconvenience and stress, especially since I ordered these items well in advance.
I expected a much higher level of service and communication. It’s disappointing to feel ignored as a customer after spending my hard-earned money. I hope this review serves as feedback for the company to improve their customer service and resolve this issue.
Until I receive a proper response and resolution, I cannot recommend this company based on my experience
11 November 2025
Unprompted review
Reply from Old Money
Hey,
I am really sorry regarding your experience with us. Can you please share your order number and email address so that we can help you out? We will get back to you as soon as possible. If you want, you can also reach out to us via support@old-money.com. Please reply to us so that we can help you out with this. Thanks!
Reply from Old Money
Dear,
Thank you so much for your feedback.
We are thrilled to hear that you had a positive experience with us. Thank you for taking the time to leave a review for us, as a small business it really encourages us to work even harder. Cheers!
Horrible customer service
Horrible customer service! unable to return anything!
12 November 2025
Unprompted review
Reply from Old Money
Hey,
I am really sorry regarding your experience with us. Can you please share your order number and email address so that we can help you out? We will get back to you as soon as possible. If you want, you can also reach out to us via support@old-money.com. Please reply to us so that we can help you out with this. Thanks!
It’s my birthday in 2 days
It’s my birthday in 2 days. My partner is taking me out for the weekend. I bought 4 pairs will be wearing one each day.
Thank you for the class, swagger and craftsmanship.
Khuli
11 November 2025
Unprompted review
Reply from Old Money
Dear,
Thank you so much for your feedback.
We are thrilled to hear that you had a positive experience with us. Thank you for taking the time to leave a review for us, as a small business it really encourages us to work even harder. Cheers!
Great Company
1 November 2025
Unprompted review
Reply from Old Money
Dear,
Thank you so much for your feedback.
We are thrilled to hear that you had a positive experience with us. Thank you for taking the time to leave a review for us, as a small business it really encourages us to work even harder. Cheers!
Reply from Old Money
Dear,
Thank you so much for your feedback.
We are thrilled to hear that you had a positive experience with us. Thank you for taking the time to leave a review for us, as a small business it really encourages us to work even harder. Cheers!
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