Olive Garden Reviews 

1,047
TrustScore 2.5 out of 5

2.6

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Review summary

Created with AI, based on recent reviews

Evaluating 97 reviews, most reviewers were unhappy with their experience overall. Customers frequently complained about poor food quality, mentioning that meals often arrived completely dry, cold, or lacking proper flavor and seasoning. Visitors also reported consistently slow service, extremely long waiting times, and inattentive staff members who frequently failed to check on tables. However, some customers also noted that certain staff members provided exceptional, friendly care and always made guests feel genuinely welcomed. A few other people also felt that specific menu items were extremely tasty, hot, and thoroughly enjoyable during their relaxed dining moments. Reviewers additionally expressed appreciation for professional management teams who handled operations effectively.

What people talk about most

Product

Customers had ambiguous experiences with product, as opinions on food quality varied widely. While many... See more

Staff

People report ambiguous experiences with staff, highlighting a sharp contrast in service quality. While many... See more

Service

Customers consistently note ambiguous experiences with service, reflecting a wide range of differing... See more

Quality

Consumers find quality to be ambiguous, reporting a mix of disappointing meals and surprisingly delightful... See more

Order

Reviewers highlight ambiguous aspects of order processes, noting both frustrating delays and rushed... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I've enjoyed the food at Olive Garden for several years but recently I've noticed a decline in their waitstaff service. I feel as though the restaurant was severely understaffed which is likely why we... See more

Rated 2 out of 5 stars

Went to Olive garden on Harden boulevard Lakeland first ones in the door had to wait for them to unlock it at 11:00 a.m. sat down got soup and salad was never offered anymore soup we didn't get our en... See more

Rated 2 out of 5 stars

Our waitress was outstanding. What we used to order as a full meal. Chicken fettuccine. The chicken and broccoli are now extra. When the food arrived, it looked like the pasta had been sitting under a... See more

Rated 2 out of 5 stars

Ordered 2 meals to go in lobby. Several people came in with kids in which kids acted like they were at a playground instead of a restaurant. No discipline at all...What in the world has happened.....r... See more


Company details

  1. Food products supplier
  2. Restaurant

Information provided by various external sources

Visit the Olive Garden Web site to purchase gift cards, locate Italian restaurants near you and explore our menu.


Contact info

2.6

Poor

TrustScore 2.5 out of 5

1k reviews

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2.6

All reviews

(1,047)

101 reviews in the last 12 months

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Rated 1 out of 5 stars

My husband and I got a gift card from…

My husband and I got a gift card from our son for Christmas. We decided to go to Danville since it was the closest from where we live 25 miles. We ordered spaghetti which was very dry. The salad had mostly onions. The bread sticks were cold and the waiter brought more which weren’t any better. We have never experienced this before. The waiter could have been better and checked on us.

30 December 2024
Unprompted review
Rated 1 out of 5 stars

Took my family to Olive Garden in…

Took my family to Olive Garden in Auburn Maine. This was against my better judgement. My wife and I experienced nothing but
poor service from the other two prior visits. Well, this time it was consistent. My wife ordered the soup. The dish was half full and had no kale nor sausage, basically a few chopped potatoes and broth. Free breadsticks and salad? Only when the wait staff decided to check in. The table was abundant with empty salad bowls, bread baskets and drinks. My meal was good. But the fact that my wife’s and son’s soup was served as hospital food was disappointing. Furthermore; it should be a policy for the wait staff not to wear heavy perfume. Especially cheap perfume

30 November 2024
Unprompted review
Rated 1 out of 5 stars

For my birthday last night my wife took…

For my birthday last night my wife took me to one of my favorite restaurants,,, the Olive Garden in Spring Texas. after not being there for over a year... we were disappointed, shocked angry. I remember when this restaurant had great food, class, charm and decent help. Unfortunate for us, last night was terrible. We received our orders for what was passed as Parmesan Chicken. It was just 2 TINY and I mean TINY portions of heavily salted 1/4" thick chicken parts. Not only did they give us tiny portions. But Parmesan chicken is typically covered in red sauce, and there was none on our plates. Just the breaded tiny chicken part with a tiny amount of cheese. For what we paid, we could have gotten more chicken from McDonald's
The waiter was slightly arrogant and would disappear for long periods.
While we sat there, a single woman who sat behind us got up and left without paying!! She did leave a $1.00 bill on the table though.
NEVER again we will visit that location... this is just greed and generally open theft of our money .. I hope they CLOSE and SOON!

30 November 2024
Unprompted review
Rated 1 out of 5 stars

Olive Garden Pooler GA - Poor Management

Great Food!!!! Managed badly!!!

Arrive at the restaurant at 11:12 AM, Lunchtime. The hostess says it will be 15 minutes.

I said there are only 3 customers in the entire restaurant, 2 of them are sitting waiting for a seat.

We can't wait 15 minutes; we spent 12 minutes driving here and we have to get back to the office in 45 minutes.

She said we are low on staff. Here is the problem, this has been going on there for over 3+ months, week after week. Seems they have not recovered from post COVID times 3 years later.

This is a Management issue!

28 October 2024
Unprompted review
Rated 3 out of 5 stars

Went for breakfast

Went for breakfast, it was ok but had a lot better for less money, toast came pre buttered, well sort of, it wasn't butter and was spread so thin and only in the middle.
To charge 50cents extra for a poached or scrambled egg seems very petty to me, wouldn't hurry back

26 November 2024
Unprompted review
Rated 1 out of 5 stars

WORST SERVICE EVER!!!

WORST SERVICE EVER!!!
I would give a ZERO rating... but it is not an available option.

I have lived in Medford for over 25 years, and I decided to take my wife out for our 32nd Wedding Anniversary to The Olive Garden... But that was a terrible idea. I should have known better than to take my wife to a "chain restaurant" for our anniversary.

First off... I advised the greeter at the door it was our anniversary, and we wanted a nice quiet table. She said she would pass it along to our server, and we were told it would be a 35 min wait time... (it's 5 pm on a Saturday). So, we waited in the bar. We ordered 2 Long Island Ice Teas at $10.75 each. The screen at the bar showed they were supposed to be $9.50 each. WTF!!! The bartender was not happy I questioned his pricing, and asked for the difference back. It's NOT the money that was the problem... it was being overcharged for drinks advertised at a lower price. It was the principle of the thing.

While we were sitting at the bar, I noticed a large amount of empty tables in the restaurant. OK.. no big deal. After almost 30 mins waiting, a server moved us from the bar stools to a booth IN THE BAR. This is NOT what we wanted. She was very rude and said she would find us a quiet booth. After another 10 mins of waiting, she finally came back and said there was a table ready. She was rude and totally not aware of the request we had made for a booth for our anniversary.

Finally, we got the booth we requested. After sitting in our booth for another 10 mins, I asked a passing waitress if anyone was working this section.... she was very rude and said "You have drinks, then you have a server". I advised her we purchased these drinks while waiting 30 mins in the bar, and that she should not assume things.. She immediately changed her tune, and became confrontational. I cannot believe they have these rude, obnoxious people working in the hospitality business.

We got up and left, and saw the manager ON OUR WAY OUT to complain about the poor service... (that was a pure waste of time!!) As my wife was explaining the entire situation, he kept interrupting her to make excuses. He just let it go and didn't even seem to care or apologize for the "Comedy Of Errors" that took place just trying to go out to a restaurant for dinner.

It was a funny thing that when we first arrived, we were talking with a man in the lobby who also experienced poor service... but we did not heed his advice. We just sat around and waited to experience the poor service ourselves.

THIS IS THE WORST RESTAURANT I"VE EVER BEEN TO..!!!
Save yourself the headache of poor service and go elsewhere.

We decided on Rosario's on West Main instead... It was definately the better selection for a fine meal and great service!

23 November 2024
Unprompted review
Rated 1 out of 5 stars

Bad hosts

The one I went to, I asked for the host if she could seat my wife and I in sort of the quiet area to celebrate her birthday. The host put us next to a giant group with kids running around the area. There was plenty of room around the restaurant.

19 November 2024
Unprompted review
Rated 2 out of 5 stars

Not happy

My husband had a meeting there so I asked him to bring me some shrimp scampi with extra sauce. When I received it there was barely any asparagus on there my shrimp was burnt and if it hadn't been for the extra sauce that I asked for I wouldn't have had any. 😠

20 November 2024
Unprompted review
Rated 1 out of 5 stars

They just sit people anywhere.

I don't like the fact that is the combination of seating anyone anywhere. The management really only views it's customers as dollar signs (I understand that its a restaurant chain, but why do they preach that they care about their customers in the first place?) Regardless, the hosts don't really care about who sits where, and I went last night in the quiet section and they placed a large table of 19 right next to the booths meant for 2 people each. That large table had kids running around and one even knocked over my water glass. Completely ruined my experience and they never apologized.

15 November 2024
Unprompted review
Rated 5 out of 5 stars

We ate at the Elyria

We ate at the Elyria, Olive Garden. Melaine was a fantastic server. She was constantly at the table with refills. She was always smiling and so positive. Our food was outstanding!!! I highly recommend to all my family and friends. Thank you, for the wonderful dining experience. Kathy and Rana

7 November 2024
Unprompted review
Rated 1 out of 5 stars

They don't check for dirty silverware.

Make sure you think twice about going to Olive Garden. Depending on your location they either will run the restaurant like a Michelin star restaurant, or run it like a fast food establishment.

The one I went to recently, the staff openly admitted they don't really check if their silverware or utensils are dirty they just put it in the dish because the food covers the spoons.

7 November 2024
Unprompted review
Rated 5 out of 5 stars

We had the best experience at Olive…

We had the best experience at Olive Garden on Benson Dr. in Columbia. It was about 60 of us. Sherice was one of the managers on duty. Although she was the manager, she helped to serve. The entire staff was pleasant, professional, well organized and punctual with serving the food. Hats off to the staff at this location!!

27 October 2024
Unprompted review
Rated 1 out of 5 stars

Everything went wrong

Everything went wrong. Slow service, bad service, and the food delivered was incorrect. I only eat the egg plant because I do not eat beef, pork, or chicken. Imagine how I felt when I spit out the chicken that I was served. This is unacceptable and NO manager came by to Apologize. This is the last time I eat at the Murfreesboro Tennessee Olive Garden. You consistently stand a 50-50 chance of having a horrible experience.

6 October 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service and food

We had a wonderful lunch the other day due to a lovely waitress that served us. She was extremely efficient and made sure we had everything. We got the soup and salad all you can eat and when we left we were quite stuffed. Our waitresses name was Mac.

23 September 2024
Unprompted review
Rated 1 out of 5 stars

Service was great but the food was bad

Service was great but the food was bad. Not sure why they think Garden Herb is a good sauce. One of the worse taste i have ever had. Italian Sausage Tasted like what they get rid of from all animals. all the noodles where over cooked and soggy. This is something that will take a long time to forget.

27 September 2024
Unprompted review
Rated 2 out of 5 stars

PARTIALLY RECYCLED SALADS

I think that Olive Garden on E Colonial Blvd in Orlando, FL is using recycled salad bowls on customers. The bottom of the bowls looks like left over salad. It's very concerning. The HEALTH DEPT. NEEDS TO CHECK IT OUT. When there is a full house, the kitchen may not be turning over freshly made salads🤔 I should have taken pictures.

28 September 2024
Unprompted review
Rated 1 out of 5 stars

Lunch $85 for two

Lunch $85 for two
Server very polite
BUT busy
so paid with card left cash tip
Should of looked at receipt
Over Charged $23

27 September 2024
Unprompted review
Rated 2 out of 5 stars

Went for soup and salads

Went for soup and salads. Waitress serve us and never came back. Called for the manger after about 20 minutes he gave us soup to take home. Got home and the soups we just broth not substance.

22 September 2024
Unprompted review
Rated 5 out of 5 stars

our server was one of the best ive had

our server jules was AMAZING ! she said it was her first day and i was so excited because it basically feels like an honor. she was great she came back like basically every 5 minutes ! best service ever ! she always was checking in on us and it was amazing she was so nice and i was really happy and had a great experience. the food was also amazing, as always ! 😁

21 September 2024
Unprompted review

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