Olive Garden Reviews 

1,047
TrustScore 2.5 out of 5

2.6

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Review summary

Created with AI, based on recent reviews

Evaluating 97 reviews, most reviewers were unhappy with their experience overall. Customers frequently complained about poor food quality, mentioning that meals often arrived completely dry, cold, or lacking proper flavor and seasoning. Visitors also reported consistently slow service, extremely long waiting times, and inattentive staff members who frequently failed to check on tables. However, some customers also noted that certain staff members provided exceptional, friendly care and always made guests feel genuinely welcomed. A few other people also felt that specific menu items were extremely tasty, hot, and thoroughly enjoyable during their relaxed dining moments. Reviewers additionally expressed appreciation for professional management teams who handled operations effectively.

What people talk about most

Product

Customers had ambiguous experiences with product, as opinions on food quality varied widely. While many... See more

Staff

People report ambiguous experiences with staff, highlighting a sharp contrast in service quality. While many... See more

Service

Customers consistently note ambiguous experiences with service, reflecting a wide range of differing... See more

Quality

Consumers find quality to be ambiguous, reporting a mix of disappointing meals and surprisingly delightful... See more

Order

Reviewers highlight ambiguous aspects of order processes, noting both frustrating delays and rushed... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I've enjoyed the food at Olive Garden for several years but recently I've noticed a decline in their waitstaff service. I feel as though the restaurant was severely understaffed which is likely why we... See more

Rated 2 out of 5 stars

Went to Olive garden on Harden boulevard Lakeland first ones in the door had to wait for them to unlock it at 11:00 a.m. sat down got soup and salad was never offered anymore soup we didn't get our en... See more

Rated 2 out of 5 stars

Our waitress was outstanding. What we used to order as a full meal. Chicken fettuccine. The chicken and broccoli are now extra. When the food arrived, it looked like the pasta had been sitting under a... See more

Rated 2 out of 5 stars

Ordered 2 meals to go in lobby. Several people came in with kids in which kids acted like they were at a playground instead of a restaurant. No discipline at all...What in the world has happened.....r... See more


Company details

  1. Food products supplier
  2. Restaurant

Information provided by various external sources

Visit the Olive Garden Web site to purchase gift cards, locate Italian restaurants near you and explore our menu.


Contact info

2.6

Poor

TrustScore 2.5 out of 5

1k reviews

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2.6

All reviews

(1,047)

101 reviews in the last 12 months

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Rated 1 out of 5 stars

I had a $100.00 order to be delivered…

I had a $100.00 order to be delivered it said it arrive between 6:15 and 6:30pm, well after waiting for a good hour I called olive garden they neglect to tell you that their orders are delivered by UBER they could not tell if the order was picked up and I was told to call UBER and it was out of their hands, my account was not charged and never got the order!!! McDonld's was good

1 March 2025
Unprompted review
Rated 2 out of 5 stars

Not a good evening

First the menus didn't have the newly advertised meals in it like the steak gorgonzola and others, next ordered that but without the balsamic glaze, but it still came with the glaze on, sent it back. Was told it would be put on a quick list, but my spouse finished their meal before this even came out. Then waitress never asked if we wanted a second bowl of soup before the meal came out. Then asked for a refill of the peach iced tea and got unsweetened tea instead. Lastly, was charged for playing games which we never touched. Took 3 people to remove that from bill.

28 February 2025
Unprompted review
Rated 4 out of 5 stars

Great service

Great service! Love the famous house salad, always so good. I recommend the Shrimp Fritto Misto appetizers and Breadsticks. I like the Steak Gorgonzola Alfredo, my steak was well-done and the pasta good taste. It´s a good option to eat pasta. I enjoy the attention provided by the waitress.

25 January 2025
Unprompted review
Rated 1 out of 5 stars

Horrible Customer Service

Came for lunch. Another couple were seated awaiting a table. As we approached the hostess, the couple wwas called to a table. We were asked to wait. A party of 3 came in and were seated immediately. Shortly thereafter, another couple walked in and again, seated immediately. At this time we told the hostess we were leaving at which time she stated she was just getting ready to seat us. We left to patronize another establishment.

24 February 2025
Unprompted review
Rated 2 out of 5 stars

Such a disappointment

There is no OG reasonably close to us, so having rented a car we drove 25 minutes to Pinellas Park. My husband was looking forward to the Soup, salad and breadsticks after some years absence.
His food was fine and he enjoyed it.
I had ordered the Calamari appetizer. It was so heavily drenched in seasoning that I couldn't taste the Calamari. The two accompanying dips were so salty that one taste was enough (too much actually.) Do the cooks actually taste what they produce?
No need to bother returning.

21 February 2025
Unprompted review
Rated 1 out of 5 stars

DOGSHIT WHITE TRASH ITALIAN FOOD

The worst experience EVER!! I went to the olive garden recently and their slogan is "When you're here you're family." Some load of shit that is, I genuinely feel sorry for the "family" that gets treated like that... I went and had some hair in my Lasagna, not to mention the nastiest peach bellini I have ever encountered a day in my life. IF YOU LOVE YOUR FAMILY, DO NOT TAKE THEM.

13 February 2025
Unprompted review
Rated 1 out of 5 stars

I usually order from Olive Garden…

I usually order from Olive Garden because they’re consistently good. But I ordered last night and I ordered a few of their new menu items. The manicotti and the stuffed chicken was terrible. It was so salty. I could not eat it. I also did not get my salad.

13 February 2025
Unprompted review
Rated 1 out of 5 stars

stuffed chicken Marsala

The stuffed chicken Marsala nothing like the dish they used to have. Chicken was dry and tough with hardly any gravy. Breadsticks were hard with no garlic, butter or salt. The price went up to $20 and the food went very downhill

11 February 2025
Unprompted review
Rated 1 out of 5 stars

Cannot order on line

I tried for 45 minutes to place an order online but continued getting kicked off when i input VEHICLE type when I was going in to pickup. Jason the "manager" was called and was no help. Also it was automatically adding 25% tip for having an order to carry out...Olive Garden just lost a STEADY customer.

27 January 2025
Unprompted review
Rated 1 out of 5 stars

The worst meal we ate in 58 years of marriage!!

I've never written a review before but this meal needed to be pointed out. The steak in the {Steak Gorfonzola} that I ordered had bad taste to it. Whatever sauce you drizzled on it was terrible. I couldn't eat it. I took it home and washed the steak but that didn't help. My husband ordered crispy chicken with pasta. They put the crispy chicken in the sauce & pasta so it was mushy chicken and pasta.
The dining room was attractive and the service was great. The prices are what it costs now to eat out. We were very disappointed with the food.

25 January 2025
Unprompted review
Rated 4 out of 5 stars

Good experience at the Langley BC location

Had an enjoyable meal with friendly and solid service. Food was prepared well and the overall experience was really enjoyable. We've had less than stellar service at this location previously and it had been some time since we were there but this time we came out amazed at the turn around. Will definitely go more frequently moving forward

21 September 2024
Unprompted review
Rated 2 out of 5 stars

Great service and mostly good food but too cheap for hot water

Great service and good food except for underbaked bread sticks. Although the Boardman OH location was not busy, we waited 10 minutes for our drink order. And, after a $40 lunch for 2, both my date and I encountered cold water in the restrooms! And, the last 2 visits we had there also had only ice cold water in tfe restrooms. OG used to be a reasonable value, but no longer. Too bad they cant afford hot water. Its why we go there only once a year.

8 January 2025
Unprompted review
Rated 5 out of 5 stars

AMAZING

I am really confused why there are bad reviews on this business. I have been there at different branches for at least 20 times and have nothing to complain as yet. Prices, food and service are excellent.

1 January 2025
Unprompted review

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