Olive Garden Reviews 

1,047
TrustScore 2.5 out of 5

2.6

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Review summary

Created with AI, based on recent reviews

Evaluating 97 reviews, most reviewers were unhappy with their experience overall. Customers frequently complained about poor food quality, mentioning that meals often arrived completely dry, cold, or lacking proper flavor and seasoning. Visitors also reported consistently slow service, extremely long waiting times, and inattentive staff members who frequently failed to check on tables. However, some customers also noted that certain staff members provided exceptional, friendly care and always made guests feel genuinely welcomed. A few other people also felt that specific menu items were extremely tasty, hot, and thoroughly enjoyable during their relaxed dining moments. Reviewers additionally expressed appreciation for professional management teams who handled operations effectively.

What people talk about most

Product

Customers had ambiguous experiences with product, as opinions on food quality varied widely. While many... See more

Staff

People report ambiguous experiences with staff, highlighting a sharp contrast in service quality. While many... See more

Service

Customers consistently note ambiguous experiences with service, reflecting a wide range of differing... See more

Quality

Consumers find quality to be ambiguous, reporting a mix of disappointing meals and surprisingly delightful... See more

Order

Reviewers highlight ambiguous aspects of order processes, noting both frustrating delays and rushed... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I've enjoyed the food at Olive Garden for several years but recently I've noticed a decline in their waitstaff service. I feel as though the restaurant was severely understaffed which is likely why we... See more

Rated 2 out of 5 stars

Went to Olive garden on Harden boulevard Lakeland first ones in the door had to wait for them to unlock it at 11:00 a.m. sat down got soup and salad was never offered anymore soup we didn't get our en... See more

Rated 2 out of 5 stars

Our waitress was outstanding. What we used to order as a full meal. Chicken fettuccine. The chicken and broccoli are now extra. When the food arrived, it looked like the pasta had been sitting under a... See more

Rated 2 out of 5 stars

Ordered 2 meals to go in lobby. Several people came in with kids in which kids acted like they were at a playground instead of a restaurant. No discipline at all...What in the world has happened.....r... See more


Company details

  1. Food products supplier
  2. Restaurant

Information provided by various external sources

Visit the Olive Garden Web site to purchase gift cards, locate Italian restaurants near you and explore our menu.


Contact info

2.6

Poor

TrustScore 2.5 out of 5

1k reviews

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2.6

All reviews

(1,047)

101 reviews in the last 12 months

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Rated 5 out of 5 stars

This place is AMAZING!!

When I went here, I was treated just like royalty!! They came out and served me my food while they had a jester dancing in the corner! He was wearing a dunce cone hat and crying...but it's the thought that counts! Loved it!! 10/10!!

10 September 2025
Unprompted review
Rated 1 out of 5 stars

From start to finish

Starting from walking in the door, the hostess had an attitude. Then the waitress had a bad attitude. Now for the food. THE WORST I EVER HAD. Went for lunch,The bread sticks were cold and hard, the salad was wilted. Then the main dish was HORRIBLE. Ordered the 4 cheese ziti, hard noodles, hardly any sauce, (which was on top of the noodles), meatballs, thrown on top of the noodles with no sauce. Very bad, worse than yuck. Been years since I been to Olive Garden and now I know why, but I can’t imagine it being worse than today. Should have just handed them my money and never sat down, that is how bad it was. Will NEVER go back there again. I sure didn’t eat what was served. Oh well, lessons learned. I can’t believe they are still in business with what they served.

3 September 2025
Unprompted review
Rated 1 out of 5 stars

Olive Garden Gift Card is a Scam

Placed an order online to pickup at the Caesar Bay restaurant using three $25 gift cards and a credit card for the remaining balance. When picking up the order, I was told only 1 gift card can be used per transaction. They rejected my 2 other gift cards. I was forced to pay an addition $50 with my credit card. To me, Olive Garden gift card is not a gift card. It's coupon, only 1 coupon per transaction.

When contacted their customer service to ask if that is their gift card policy, they avoid to answer. They just reply they can only accept other methods of payment for online orders.

24 August 2025
Unprompted review
Rated 1 out of 5 stars

So disappointed

Have eaten here many times. This was hands down the worst experience, service and food.
They were not busy. We were seated right away. After 20 minutes with 5-6 different wait staff walking past, still no water, no 'hello', no 'be right with you'. Brought my concern to the front desk.
We were moved to another section and waited again...
Ordered 2 chicken parm and got 2 grilled chicken breasts, no breading. We had each taken one bite and no more. Spoke with the manager.
The waitress and manager each offered to reorder and provide a free dessert.
I was not waiting any longer for the correct order to be cooked and won't be back. Did not pay and left.

23 August 2025
Unprompted review
Rated 5 out of 5 stars

Favorite spot for a delicious dinner

Had such a great time at Olive Garden. The food was really fresh and so delicious especially the pasta. The service was on point everything was quick and with a smile felt just like home. Definitely coming back here again with my girlfriends!

18 August 2025
Unprompted review
Rated 1 out of 5 stars

Herb-Grilled Salmon and Zuppa Toscana Soap…

I order Herb-Grilled Salmon and Zuppa Toscana soup today that cost me $33.17 in total. The salmon fish appears to be so small piece of meat and nothing like the photo shown in their advertisement. It is cheap and cheating. And there are 7 ~ 8 fish bones in the meat that almost hurt my tongue, very dangerous and need to avoid to eat their salmon. Also, the potato in Zuppa Toscana soup are all skin on which are not my liking. The broccoli came with salmon are not as fresh as it should be in the photo. In addition, I need to tell the kitchen cooker to cook the fish as tender, or else, it will taste like dry and hard rock in the garden just like my last order a week ago, the worker who did the cooking is not well trained and very stingy to give adequate amount of the meat that I paid for it. I am going to have to open a dispute through my credit card company to get the at least 50% of refund back. And will not order from olivegarden again.

17 August 2025
Unprompted review
Rated 1 out of 5 stars

I would encourage anyone to think twice…

I would encourage anyone to think twice about taking someone to olive garden for a special occasion. You would be disappointed. The food was not worth the $100 we paid for 3. The staff looked spent. This used to be our favorite place to celebrate occasions and every birthday and there were many to celebrate. This is No longer our choice. The last few times was hugely disappointing. You will find out quickly.

13 August 2025
Unprompted review
Rated 5 out of 5 stars

Olive Garden Italian Salad Dressing

This is not a review for the restaurant its self, but for an Olive Garden product I LOVE. I'm a die hard fan of their bottled italian salad dressing. It's the only italian dressing I use, which I purchase from my local grocery store.

I happened to purchase a bottle that was defective. There was way too much parmesan cheese which affected the flavor, and made it inedible to me.

I emailed Olive Garden with my complaint, showing a comparison photo of the defective bottle next to a regular bottle. I was emailed back quickly with an apology, and I was sent a $10 gift card for any Olive Garden restaurant.

It was very sweet of them, considering it was more than the cost of the bottle of dressing. But I was still a little disappointed because I don't eat at their restaurants, I was hoping for just a coupon for a replacement bottle.

Fast forward a month or two later, I received a letter in the mail apologizing once again for the situation. Plus a coupon for a new bottle. Thank you so much!! It's all I wanted. I'll still use the $10 gift card in the future as well. They handled the situation with the utmost professionalism, and I will continue to purchase your salad dressing.

Special thanks to Katie from Olive Garden's guest relations, and Caryle V. from customer service!!!

30 May 2025
Unprompted review
Rated 5 out of 5 stars

Excellent food and Service

We made our visit after 2pm, which was the perfect time for a lunch meal. We were immediately seated in a spacious booth for the two of us. It has been years since we had been to Jonesboro, as we live 75 miles away. Covid, chemotherapy for lung cancer in 2022, and now chemotherapy for colon cancer has limited our travel. My weight loss with chemotherapy has been concerning, so after watching some shows on Italian cooking, I said I'd like to go to Olive Garden. My husband was kind enough to take me the next day.
The food was all so delicious! I got spaghetti with 4 cheese sauce, and he got tour of Italy. I ate the salad with Olive Garden dressing, and he had Italian soup. My O My! How fresh and tasty! Our waitress Morgan was so kind and attentive! We had to pack up most of our entree to take home, and we even took a desert home too! We ate the leftovers for dinner that evening.
I can't remember enjoying a meal more in many years! The atmosphere, the service, and the food was just perfect. Our Waitress Morgan was bright, cheerful, and very helpful in packing up our desserts, and getting us containers to take home. She made sure our experience was delightful.
I have 5 more chemo treatments to do before I get to ring the bell for a second time, and we will be sure to celebrate at Olive Garden!

9 August 2025
Unprompted review
Rated 5 out of 5 stars

Me and my family went to the Montgomery…

Me and my family went to the Montgomery location and really enjoyed our experience. Our waitress was the best whom made our dinner experience there feel elegant and we felt very important to the company. In all my years I have yet to receive an experience like that from no restaurant in Montgomery. She was attentive, friendly, respectful of what we do and don’t like and ended our night with some chocolates. When I say I was full from the food, drinks, and experience I had to let the company know what an asset she bring to the company and she deserve a raise or a better position how she made us all feel. I felt like I was under dressed how we was treated. I had to give this review because I was wowed. After the long day I had and coming to that experience made a big difference on how my day ended! Thank u Brea and me and many more people will be back to ask just for u!!❤️❤️

6 August 2025
Unprompted review
Rated 1 out of 5 stars

Took my 91 year old mom to the store in…

Took my 91 year old mom to the store in Mogadore Ohio today for her birthday. I went to the men's room, finding 3 of the workers smoking pot in there. Came back out, waited 25 minutes to be seated. Plenty of empty tables. Seated us, and others who were waiting in the bar area. When I asked for a booth , were told there were not enough waitresses. Never again!

3 August 2025
Unprompted review
Rated 4 out of 5 stars

Delightfully surprised by the…

We were delightfully surprised by the level of quality and service we received during a recent visit for lunch. Everyone dining with us enjoyed their soup and entrees; there was more than enough salad to go around! The breadsticks were served soft and warm, but a bit too greasy and salty for my taste. They also tasted like they were prepared from biscuit dough rather than an italian bread or french baguette dough (also not really to my liking). The take home meals were acceptable, but in slightly smaller portions; the fettucine alfredo didn't have nearly enough sauce to cover the noodles. Given the overall satisfaction, we will probably visit our local Olive Garden location again.

31 July 2025
Unprompted review
Rated 1 out of 5 stars

Hi I’m so upset that Olive Garden…

Hi I’m so upset that Olive Garden charges for salad now and no one even was going to tell us which made our bill 60.00 more than usual.it was good but I gave a one star to write a review.please be honest with people about prices.

1 August 2025
Unprompted review
Rated 1 out of 5 stars

Absolutely unacceptable experience at…

Absolutely unacceptable experience at Stonecrest Olive Garden

I ordered dinner from Olive Garden's site from the Olive Garden at Stonecrest (GA) on July 16th, and it was a disaster from start to finish. I ordered salmon, shrimp scampi, fettuccine alfredo, and a salad—what I got was someone else's order (chicken scampi, for a person named Mario). I don’t eat chicken, so I called the restaurant right away. The night manager acknowledged the mistake and told me they would not resend the correct meal, but that I’d get a full refund.

Only $22 of my $62.38 order was refunded. I called the next day (July 17th) and spoke to someone named Sean. She couldn’t resolve the issue and promised to call me back. She never did.

Then—without notice or confirmation—food appeared on my doorstep the morning of the 17th. No text, no call, no Uber Eats update. I had no idea how long it had been sitting there, so I had to throw it away.

Between the incorrect delivery, false promises of a full refund, lack of follow-up, and terrible communication, this was one of the worst customer service experiences I’ve ever had. I’m still out over $40 for food I never received or couldn’t safely eat.

Olive Garden, this is unacceptable.

15 July 2025
Unprompted review

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