Olive Garden Reviews 

1,047
TrustScore 2.5 out of 5

2.6

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Review summary

Created with AI, based on recent reviews

Evaluating 97 reviews, most reviewers were unhappy with their experience overall. Customers frequently complained about poor food quality, mentioning that meals often arrived completely dry, cold, or lacking proper flavor and seasoning. Visitors also reported consistently slow service, extremely long waiting times, and inattentive staff members who frequently failed to check on tables. However, some customers also noted that certain staff members provided exceptional, friendly care and always made guests feel genuinely welcomed. A few other people also felt that specific menu items were extremely tasty, hot, and thoroughly enjoyable during their relaxed dining moments. Reviewers additionally expressed appreciation for professional management teams who handled operations effectively.

What people talk about most

Product

Customers had ambiguous experiences with product, as opinions on food quality varied widely. While many... See more

Staff

People report ambiguous experiences with staff, highlighting a sharp contrast in service quality. While many... See more

Service

Customers consistently note ambiguous experiences with service, reflecting a wide range of differing... See more

Quality

Consumers find quality to be ambiguous, reporting a mix of disappointing meals and surprisingly delightful... See more

Order

Reviewers highlight ambiguous aspects of order processes, noting both frustrating delays and rushed... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I've enjoyed the food at Olive Garden for several years but recently I've noticed a decline in their waitstaff service. I feel as though the restaurant was severely understaffed which is likely why we... See more

Rated 2 out of 5 stars

Went to Olive garden on Harden boulevard Lakeland first ones in the door had to wait for them to unlock it at 11:00 a.m. sat down got soup and salad was never offered anymore soup we didn't get our en... See more

Rated 2 out of 5 stars

Our waitress was outstanding. What we used to order as a full meal. Chicken fettuccine. The chicken and broccoli are now extra. When the food arrived, it looked like the pasta had been sitting under a... See more

Rated 2 out of 5 stars

Ordered 2 meals to go in lobby. Several people came in with kids in which kids acted like they were at a playground instead of a restaurant. No discipline at all...What in the world has happened.....r... See more


Company details

  1. Food products supplier
  2. Restaurant

Information provided by various external sources

Visit the Olive Garden Web site to purchase gift cards, locate Italian restaurants near you and explore our menu.


Contact info

2.6

Poor

TrustScore 2.5 out of 5

1k reviews

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2.6

All reviews

(1,047)

101 reviews in the last 12 months

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Rated 5 out of 5 stars

Great new dish, great service

We went to Olive Garden and were seated after about 10 minutes. Our waitress was very nice and attentive making sure we were taken care of . We took a few minutes to look over the menu but decided on a new dish being offered for a limited time, the Calabrian Steak & Shrimp Bucatini. I have to say first that I've been a regular customer of Olive Garden for about twenty years but this is the best tasting dish I've ever tried there, absolutely scrumptious ! If they still have it next time I'm getting it again. I would give Olive Garden more stars for this if they were available but 5 will have to do.

18 July 2025
Unprompted review
Rated 1 out of 5 stars

Can't get right!!

Placed an order online the to go order did not ask whether I wanted a soup or salad. Called in to correct the order and reassured it was fixed. Received my order absolutely wrong.

10 July 2025
Unprompted review
Rated 5 out of 5 stars

Very impressed with the waiter and waitress

I was supposed to meet friends for dinner but was not able to get ahold of them. And I held up a table for some time first I had a waiter who was taking the place during the waitresses break. He was very, very nice when the waitress came back on. She also was very, very patient with me when I decided to leave. I tried to give her a tip. She refused it. I believe her name was Esme. I tried to give her a tip when I decided to leave without eating because I wasn't going to be able to enjoy my food until I found out what happened to my friends. I look forward to my next visit. I wish I would have gotten the name of the waiter to also give him a thumbs up. I used to be a waitress. I know it's hard when you have a table that is occupied for a long period of time and you depend on your tips.

28 June 2025
Unprompted review
Rated 5 out of 5 stars

I tried the new 3 meat spicy sauce

I tried the new 3 meat spicy sauce. I like a little heat, but found this to be far more heat than I could handle. Could not eat it. I love Olive Garden, just want to make sure they inform people on the heat level. I really don’t think this one will remain on the menu. That’s ok, the regular meat sause is great as it is ! Fyi Olive Garden !

19 June 2025
Unprompted review
Rated 3 out of 5 stars

I have been an Olive Garden for…

I have been an Olive Garden customer for decades, in a number of states. Their food is very good, and worth the high pricing, if you really want it. I only do pick-up now that my wife passed and the trick to getting hot food is to show up 15 minutes before the order is scheduled to be ready, and it will likely be on the shelf waiting for you...HOT. The only reason for my low score is the inept corporate dept. that thinks their risk of a customer no show on an order is greater if you order on-line verses placing a phone order. You can pay cash for a called in order but not if you place an order on-line. The risk for an order getting screwed up for a called in order verses an on-line order is significantly greater. The solution, put cash as an option for on-line orders on pickup. I have been sending this request to the corp. office for 3 years and they always say, we'll consider it. It would be about 15 minutes of programming, because they dropped that option several years ago. It would require that they care about customer sat.

5 February 2025
Unprompted review
Rated 2 out of 5 stars

Need better service

My husband and I and my daughter and her husband and my granddaughter went to the restaurant located at 3363 SW College RD in Ocala, FL. My husband and I ordered the endless soup,salad and breadsticks. My daughter and her family ordered something else. The waiter David V disappeared after the 1st serving. My daughter and her family were done before we saw the waiter again and I finally got a second bowl of soup. No more breadsticks or fresh salad. When I asked for a refill on my drink he poured some out of a pitcher on the water where the ice melted and so I got a glass of flavored water.

14 June 2025
Unprompted review
Rated 1 out of 5 stars

I bought my daughter a SuperHP hair…

I bought my daughter a SuperHP hair dryer for her business at the hair show in 2024. I stopped working 6 months after the purchase. I reached out to OliviaGarden by email as I was told to do. I neve heard back from anyone. I have tried to call repeatedly. The voicemail is always full and I have yet to be able to leave a message!!! This has to be the worst customer service of any product I have ever purchased. I paid $300 for this damn hair dryer and I would hope it would last longer than 6 months. Just be aware if something you purchase from OG breaks your stuck with it.

17 June 2024
Unprompted review
Rated 5 out of 5 stars

2nd chance

Olive garden located on 510 Woodbridge center i was able to have another experience there. My first time wasnt good but this one was great. Alejandro z made it better with the help of the manager Shee. It was a after birthday day out with my kids. My visit was better this time.

6 June 2025
Unprompted review
Rated 1 out of 5 stars

NOTHING IS GOOD!

NOTHING IS GOOD! Food and service were in BAD quality. Based on our experience at their BGC branch, staffs are not approachable while the supervisor is not competent enough to face complaints of their customers. Upon serving our dish, we were told that our order is not for sharing but gave as a bowl of salad to share but with those of the same order only. So inconvenient. Very first experience of this type of service while food is not worth the price as well.

8 June 2025
Unprompted review
Rated 1 out of 5 stars

WORST WAITRESS IN Mission TX New Olive Garden

Bad waitress Bad attitude Bad Service Last time I Go there I asked for extra chair she told me to ask the table next door, I just looked at her and said I needed an extra chair she asked for it and she was pissed off unfortunately I didn't need it after all no show on guest told her and she said she Said I didn't have to ask for it ! I told her oh well! Banged plates on table didn't remove salad bowl for extra room on crowded table told her again and she put it on floor 4 people on small booth Good Luck Never Again

1 June 2025
Unprompted review
Rated 4 out of 5 stars

olive garden update

after I wrote a review of the horrible experience of this establishment at 170 Hanes mall circle they contacted me to give them a call to for further information since I lived in the area and frequent the establishment I decided to go there in person I spoke to service manager harry he agreed that I was totally in the right and decided to make my next experience just as enjoyable as I always have and decided to comp me my next visit for three this is way better then I expected I meant the courtesy i will continue to support this establishment with my business if you can request Dominique she is an awesome server

21 May 2025
Unprompted review
Rated 2 out of 5 stars

Sad that I brought guests here

I just returned to Kentucky after living 5 years in a small town in Missouri. Friends from India who I hadn’t seen since I moved and their last visit from India called to meet up. They recalled their last visit here and enjoyed Olive Garden. The server was nice and we told her take her time we were not in a hurry. The food was barely warm but none of us said one word of complaint. As we completed our meal, the server picking up plates knocked over a full glass of water on me which seriously soaked my blouse and slacks. It was actually very cold. I accepted her apology, which was minimal and still left a good tip. I did not want to embarrass my guests. I’m just surprised that the server took it so lightly and no offer of compensation. After visiting this location for at least 30 years I’m doubting that I will return.

30 May 2025
Unprompted review
Rated 2 out of 5 stars

Olive Garden 🙁

Olive Garden has been an all around favorite of ours for years. But, lately with price increases it's just not worth it. I.e. - tour of Italy - the chicken was smaller than a value sized McDonald's chicken sandwich - the one like a small burger. The alfredo was a snack and the lasagna was the largest helping. But, it was a first that it wasn't filling and that none went home. The salad they brought out was half full and we had to ask for a full bowl.
The help is normally good there but this time around the girl offered to seat us at the bar for dinner even though there were ample tables and only one couple getting seated ahead of us. The waitress wore a mask which is fine, but she was muzzled when she spoke.
I can say for the $50 for 2 people just for the main dishes it's better now to buy pasta for $1, chicken for $2/lb, and eat at home and invite guests to eat too. Oh well. It's a sign of the times and we're not going back.

14 May 2025
Unprompted review
Rated 4 out of 5 stars

DELIVERY VS DINE-IN

I had DELIVERY due to Olive Garden's TV ad [ie, I was OVER THE MOON for delivery, since they weren't on Door Dash or GrubHub.] Unfortunately, not only did I NOT get silverware & napkins, but just like dining in the restaurant, there was NOT enough sauce on the spaghetti [tomatoes aren't THAT expensive!] At least when dining in, you can ask for extra sauce, but in their online ordering, you have to pay almost $5! Plus, there's no survey, after delivery, to rate the Uber Eats driver OR Olive Garden's food, which was FABULOUSLY DELICIOUS & HOT! Thank goodness for the FREE DELIVERY, ie, after 1 million orders, customers will be charged $4.99, I'll just DINE-IN, delivery was NOT worth it!

31 May 2025
Unprompted review
Rated 5 out of 5 stars

The greatest service

I love the Olive Garden delivery service. The orders come timely, are always accurate and absolutely delicious. They do a great job and it's a great service for the elderly. Thank you, Grossmont Olive Garden.

29 May 2025
Unprompted review
Rated 3 out of 5 stars

Beware of hidden fees/charges brfore ordereng delivery food items.

I have a bad back and didn't feel like standing and cooking dinner for myself. So, decided to order from Olive Garden in Lee's Summit, Missouri because advertised delivery was free. I ordered online the stuffed Chicken Marsala which I've had before and found it to be delicious. The delivery was by Uber and faster than initial estimated delivery. They must have different recipes for Chicken marsala because wasn't anything like I remembered when a customer ordering inside the restaurant. Before had two generous chicken breast filets separated with a large portion of garlic laced mashed potatoes with a separate portion of potatoes on the side. the order I received had substituted potatoes with a dressing like mixture in lieu of potatoes which was a bit dry and covered with very little marsala gravy. Disappointing as it was, I had little choice but to eat The biggest shock was the total bill...How can a $20.99 entree (garden salad and breadsticks included) become $32.26??? As I was creating my order, a notification appeared on each screen advising delivery would be free if code: OGDELIVERS were inserted at checkout. I entered this code as directed but afterward a notification appeared stating "discount had expired". How convenient! all along instructing insertion of this code would result in no delivery fee. Also I paid through Paypal...$32.26 to Olive Garden then I receive an additional $1.00 charge for "whatever" to the Darden Corporation???? Will probably never order delivery again without fully getting thorough explanation of what I'd be paying first. What in the heck was that additional dollar for????

28 May 2025
Unprompted review
Rated 3 out of 5 stars

Awful menu item

The service at the Bloomington Olive Garden was exceptional. Six of my party ordered different entrees. My grandson ordered Steak Gorgonzola Alfredo. We traded because he didn’t like it. I took a few bites..ugh. My son took it for lunch the next day because I couldn’t eat it. He said “Awful”

27 May 2025
Unprompted review

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