Banner for Omaha Steaks

Omaha Steaks Reviews 6,293

TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 2,840 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, particularly the meats, noting their excellent taste and freshness. Many appreciate the variety of offerings and the convenience for their lifestyle, highlighting that orders are often shipped quickly and arrive on time. The customer service is frequently described as fantastic, with people finding the representatives helpful and efficient in resolving issues. However, some people were dissatisfied with aspects of the delivery service and packaging. Several customers reported receiving orders that were thawed or partially defrosted, with issues like damaged boxes, insufficient dry ice, or delayed deliveries. A few other people also felt that the quality of certain products, like some steaks or specific prepared meals, did not meet their expectations, mentioning toughness or gristle.

What people talk about most

Product

People report positive experiences with product, often praising the quality, freshness, and variety of items... See more

Quality

Clients share positive opinions on quality, with many praising the freshness and taste of the food, often... See more

Delivery service

Consumers have mixed experiences with delivery services. Many customers praise timely deliveries, well-packed... See more

Order

Reviewers highlight ambiguous aspects of order. Many customers praise the easy ordering process, timely... See more

Customer service

Customers consistently note ambiguous experiences with customer service. Many reviewers praise the... See more

Reviews shaping this summary

Rated 4 out of 5 stars

We get the prime tenderloins, it’s very expensive but you can cut a 2” filet with a fork. The delivery is alway well packed never had an issue been a customer for years. If prices weren’t so high I wo... See more

Company replied

Rated 4 out of 5 stars

As a longtime customer, I was again happy with the quality of the products received. However, I am not happy with the new packaging. In the past, orders were received in an insulated container, pac... See more

Company replied

Rated 5 out of 5 stars

I ordered variety boxes of steaks, pork chops, chicken, hot dogs, meatballs and apple tartlets for each of my sons to celebrate the arrival of spring and Easter. It's a gift they love . They were deli... See more

Company replied

Rated 5 out of 5 stars

Their food has always come fresh and tasty. I purchase all the time around the holidays. My folks enjoy that time, so they don't have to cook before and after the holidays. Plus, depending on a r... See more

Company replied


Company details

  1. Meal Delivery
  2. Butcher
  3. Food products supplier
  4. Frozen food store
  5. Meat Products

Written by the company

Omaha Steaks: Trusted by Millions for Premium Meat Delivery For over a century, Omaha Steaks has been America’s most trusted name in premium meat delivery, delivering expertly butchered, hand-cut steaks, gourmet burgers, air-chilled chicken, pork, seafood, and more - direct to your doorstep. Every product is flash-frozen at peak freshness to lock in flavor, tenderness, and quality you can taste. Whether you're grilling at home, hosting a special dinner, sending a gourmet gift, or simply stocking your freezer, Omaha Steaks offers restaurant-quality meals made easy. Our team of fifth-generation butchers and chefs ensures every item meets our high standards - and yours. We proudly back every order with our 100% satisfaction guarantee. Thousands of verified customer reviews on Trustpilot show why Omaha Steaks is the #1 rated online meat delivery service. Choose one-time orders or subscribe for regular deliveries and always be prepared to serve something exceptional. ✅ Over 100 years of butcher experience ✅ Trusted by 5 million+ customers ✅ Rated Excellent on Trustpilot Shop now at https://www.omahasteaks.com/.

Unconditional Guarantee

100% Guarantee Always

Here at Omaha Steaks, we stand behind our products... If you are not absolutely thrilled with your purchase from Omaha Steaks, for any reason at all, we'll cheerfully replace your purchase or refund your money, whichever you prefer. When you order from Omaha Steaks, your satisfaction is always unconditionally guaranteed... so you can order with complete confidence. If at any time you have problems with an order, simply contact Customer Service. Our Toll-Free phone number is 1-800-228-9872. We reserve the right to limit refunds and replacements. We guarantee delivery only to the addresses we are provided, which are confirmed on the order acknowledgement.

Contact info


4.3

Excellent

TrustScore 4.5 out of 5

6K reviews

5-star
4-star
3-star
2-star
1-star

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great quality

Great quality. Great delivery service.

15 March 2026
Omaha Steaks logo

Reply from Omaha Steaks

Thank you for choosing Omaha Steaks. We are so glad you are enjoying the great quality and delivery service!

Rated 5 out of 5 stars

Josh has always been very helpful in…

Josh has always been very helpful in placing my order. The quality and timeless of receipt of my order has been top notch. I must admit the apple tartlets are my favorite dessert.

14 March 2026
Omaha Steaks logo

Reply from Omaha Steaks

Thank you for choosing Omaha Steaks. We are so glad to hear Josh has been so helpful and that your orders arrive right on time. Great choice with the apple tartlets, they are a favorite!

Rated 3 out of 5 stars

So-so after all these years

In my opinion, Omaha Steaks have gone down hill yet their prices have gone up greatly for cuts I purchased often. My last go around with Bison ribeye's was not very good. The meat was tougher than normal and had way more gristle than all my previous purchases combined. I cook the steaks around medium but most times are closer to medium rare, so it is not being over cooked.

18 February 2026
Omaha Steaks logo

Reply from Omaha Steaks

We apologize for any inconvenience you may have experienced with your order. Your guaranteed satisfaction is our number one priority. Please send us an email at socialcare@omahasteaks.com with your contact information and order number, and be sure to include "Trustpilot" in the subject line. We look forward to assisting you further.

Rated 5 out of 5 stars

Ordering easy to follow

Ordering easy to follow. Communication on shipping information was very good. Last order arrived on time and was packaged very well.

15 March 2026
Omaha Steaks logo

Reply from Omaha Steaks

Thank you so much for choosing Omaha Steaks! We’re glad to hear that the ordering process was easy, our shipping updates were helpful, and your order arrived on time and well-packaged.

Rated 5 out of 5 stars

Good Business

There was an initial shipping discrepancy but Omaha Steaks chat bot and customer service handled it courteously as well as generously. Truly professional actions that matched their attitude. I will definitely consider this company for future purposes above all others.

24 March 2026
Unprompted review
Omaha Steaks logo

Reply from Omaha Steaks

Thank you so much for sharing this. We apologize for the shipping issue and are glad that our team was able to resolve it to your satisfaction. Thank you for being a valued customer!

Rated 5 out of 5 stars

On time

On time, cold pack worked, meat quality is up to expectation.

12 March 2026
Omaha Steaks logo

Reply from Omaha Steaks

Thank you so much for your feedback! We really appreciate your support and hope you enjoy every bite!

Rated 1 out of 5 stars

$800 of unwanted substitutions—I paid…

3/27/26 7:44 am UPDATE: I GO TO EMAIL THIS COMPANY ONLY TO FIND (SINCE JAN) THEY'VE EMAILED ALMOST 11K TIMES. I AM OBVIOUSLY EASY TO CONTACT. YOU DO THE FOOTWORK... STOP HARRASSING PEOPLE VIA EMAIL. YOU COMPANIES NEED TO LEARN YOUR PLACE, AND IF WE, THE CUSTOMER, ARE SO VALUABLE, WHY DID YOU NOT REACH OUT TO ME DIRECTLY THROUGH EMAIL AS YOU'VE BEEN DOING DAILY MULTIPLE TIMES WITH OFFERS, THE SAME WAY? AVOID THIS COMPANY PEOPLE. LOOK WHAT'S HAPPENING TO ME, AND I SPEND THOUSANDS OF DOLLARS PER YEAR, DID SPEND! $800 of unwanted substitutions

—I paid for upgrades and was ignored

I am beyond irate. Over the last year, I have spent hundreds of dollars per order with this company, but this shipment is a total failure. I spent hours on the site, specifically customizing my order, and, most importantly, I paid for upgrades just to secure the specific, lower-priced cuts my family actually eats.

Despite this, your packagers substituted every single one of the 15+ steaks I ordered with filet mignon. We do not like filet mignon, and even our dogs won't eat it. I am now stuck with nearly $800 worth of meat that is, essentially, waste.

It is pure insanity to ignore a customer's paid-for selections in favor of a "warehouse choice." If an item is not in stock, do not substitute it with something I did not ask for. This is a massive financial loss and a total disappointment. My advice to others is to shop in-store, or avoid this company at all costs; I am currently struggling with whether I can ever trust this brand again.

Despite my clear instructions, every single one of the 15+ steaks I ordered was substituted with filet mignon—a cut my family specifically dislikes. I am now stuck with nearly $800 worth of meat that even our pets won't eat.

It is unacceptable for packagers to ignore a customer's specific, paid-for selections in favor of "warehouse choice" substitutions. This was a significant financial and emotional disappointment. I strongly advise others to shop in-store where you can actually see what you are buying, as I am seriously reconsidering my future with this company.

11 March 2026
Omaha Steaks logo

Reply from Omaha Steaks

We’re very sorry to hear about your experience. Please email our Customer Care team at socialcare@omahasteaks.com with your order information and include "Trustpilot" in the subject line. We truly appreciate your loyalty and would love the opportunity to resolve this for you.

Rated 5 out of 5 stars

Great Selections

Great taste. Excellent selection. Tolerable pricing.

16 March 2026
Omaha Steaks logo

Reply from Omaha Steaks

Thank you so much for your wonderful feedback! We truly appreciate your support and look forward to continuing to deliver quality and value every time.

Rated 5 out of 5 stars

Great selection

Great selection. Delivery was fast.

16 March 2026
Omaha Steaks logo

Reply from Omaha Steaks

Thank you so much for your kind words! We're thrilled to hear that you enjoyed our selection and that your delivery arrived quickly.

Rated 5 out of 5 stars

Everything arrived at a decent time.The…

Everything arrived at a decent time.The stakes are great.The burgers are great.The pork chops are awesome.I love the hot dogs that everything was really wonderful.And it's been feeding me now for almost a month

14 March 2026
Omaha Steaks logo

Reply from Omaha Steaks

We’re thrilled to hear that you’ve been enjoying everything! Thank you so much for being a valued customer, we truly appreciate your support.

Rated 5 out of 5 stars

Nothing but quality

Ordering was easy, packaged arrived on time and as usual it's delicious!

14 March 2026
Omaha Steaks logo

Reply from Omaha Steaks

That's what we love to hear! Thank you for sharing this positive feedback with us.

Rated 5 out of 5 stars

I cannot rate anything other than the…

I cannot rate anything other than the prompt and exact delivery date because I purchased the Easter Feast which hasn’t occurred yet….

14 March 2026
Omaha Steaks logo

Reply from Omaha Steaks

Thank you for your feedback! Please let us know what you think after you’ve had a chance to try it.

Rated 4 out of 5 stars

My order was damaged in route but then…

My order was damaged in route but then they closed ticket as delivered. Called explained and they resent my order

14 March 2026
Omaha Steaks logo

Reply from Omaha Steaks

Thank you for choosing Omaha Steaks. We’re sorry your original order was damaged, but we’re glad our team was able to resend it and make things right. We appreciate your patience and support.

Rated 5 out of 5 stars

Omaha delivers!

Omaha delivers! The food quality is phenomenal. You always deliver when you state and Omaha has the best customer service I have ever experienced. Omaha is perfect for my busy lifestyle with satisfying portions ready to go.

14 March 2026
Omaha Steaks logo

Reply from Omaha Steaks

Your fantastic feedback has truly made our day!

Rated 5 out of 5 stars

The package was damaged in shipment…

The package was damaged in shipment they
replaced my order right away everything I
received perfect condition as always enjoying
my food thanks

14 March 2026
Omaha Steaks logo

Reply from Omaha Steaks

Thank you for choosing Omaha Steaks. We’re glad we could quickly make things right and that everything arrived in perfect condition. Enjoy your food and thanks again for your support.

Rated 5 out of 5 stars

Placing my order with y'all was very…great food

Placing my order with y'all was very easy. The delivery time is always when you say and in good shape. And the food is always great.

14 March 2026
Omaha Steaks logo

Reply from Omaha Steaks

Thank you for your wonderful feedback! We're delighted to hear that you had an easy ordering experience and are enjoying the food.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look