Omlet Reviews 

1,432
TrustScore 3 out of 5

3.2

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Review summary

Created with AI, based on recent reviews

Evaluating 75 reviews, most reviewers were somewhat happy with their experience overall. Many customers praise the products for their quality, innovative design, and sturdiness, often finding them well-made and robust, also appreciating the ease of assembly, cleaning, and overall user experience. Additionally, some consumers highlight positive interactions with customer service, noting helpful and responsive support. However, some customers also noted significant issues with product quality, particularly concerning automatic doors and plastic components, which were described as unreliable, poorly made, or prone to breaking. People also experienced difficulties with assembly, product design flaws like ill-fitting covers or large mesh, and items not being fit for purpose. Additionally, a small portion of people felt dissatisfied with customer service, citing unresponsiveness, lack of support, and unresolved order issues.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product quality and design, with many praising the robust and... See more

Quality

Users describe ambiguous interactions with quality, with many customers praising the products as well-made,... See more

Customer service

Customers had ambiguous experiences with customer service, with some reviewers reporting excellent and... See more

Order

Reviewers mention ambiguous feedback about order experiences, with some finding the ordering process easy and... See more

User experience

People report ambiguous experiences with user experience, with some finding assembly and use straightforward,... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Zippi tunnel and connector ordered a week ago . Tunnel arrived today but no connector , DPD have an order ready but not in receipt of item , emails just get a chat bot response phone lines are switche... See more

Company replied

Rated 2 out of 5 stars

If you want to buy something that will take you to the verge of a nervous breakdown then a Chicken Eglu is perfect for you. The instructions are amazing if you have the memory capacity of Einstein! Wi... See more

Company replied

Rated 5 out of 5 stars

Every component part arrived as promised - nothing missing. Securely packaged, safely delivered. My Walk in Hen Run is waiting for it's new arrivals. I'm very pleased with the strength of the mesh, th... See more

Company replied

Rated 5 out of 5 stars

Excellent product and customer services. Fault developed with my auto door - customer service put me through as urgent to an expert who helped me manually open the door and talked me thought clearly n... See more

Company replied


Company details

  1. Pet shop

Written by the company

We’re Omlet and since 2004 we’ve been rethinking every aspect of keeping and caring for pets. Inspired by the magic when humans and animals connect, we watch, learn and ask so we can invent. Our products will make you wonder: why hasn't it always been done this way?


Contact info

3.2

Average

TrustScore 3 out of 5

1k reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 97% of negative reviews

Typically replies within 48 hours

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3.2

All reviews

(1,432)

95 reviews in the last 12 months

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Rated 5 out of 5 stars

I've used Omlet for a few purchases…

I've used Omlet for a few purchases over the last few years starting with the Eglu Cube and recently the extreme weather blanket.

Love dealing with Omlet, Quality items every time.

Very friendly and helpful staff.

8 October 2024
Unprompted review
Rated 5 out of 5 stars

Omlet make really well designed things…

Omlet make really well designed things for pets. We have a chicken house + run and they both work really well for us. Yes, they are more expensive than other coops and runs, but the quality and practicality speak for themselves.

21 May 2024
Unprompted review
Rated 5 out of 5 stars

I am a huge fan of Omlet products

I am a huge fan of Omlet products. Not only that, but their customer service is fantastic. My cats and dog love their cosy beds. My cats love the scratching posts (especially the cardboard one!), and the bunnies adore scampering around in their Zippi runs and tunnels. I also have an Eglu and walk-in run for my chickens. Would 100% recommend buying from this company for your furry and feathered companions!

21 October 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic quality products & brilliant service.

I've ordered quite a few things from Omlet and I have to say that the quality of the items is great designed to last which is important. The walk in runs are fantastic I have one for my ducks & one for my geese, they keep them safe which is extremely important & they are very well made & easy to build I managed to build them myself.I certainly recommend Omlet both on quality and also great service.

15 November 2023
Unprompted review
Rated 4 out of 5 stars

Excellent service and products

Excellent service and products. After years of continuous buying of wooden hutches with attached runs, I finally splurged out on a huge walk in run with zippi tunnels and attached to another moveable run. It is the best set up for my rabbits to have 24/7 access to their sheltered run and grass. It’s so easy and quick to clean and should last for years and years. A little pricey, but probably cheaper in the long run. Great plastic hideaways that the rabbits love. I am just not keen on the plastic coverings for the runs as there are gaps and rain can still get in, but they’re of good quality.

20 October 2024
Unprompted review
Rated 5 out of 5 stars

Company are fantastic

Company are fantastic. There coops and runs are very sturdy and easy to clean. I will be making another large order at the end of the month. Highly recommend them and there customer service is excellent very quick to respond

26 June 2024
Unprompted review
Rated 5 out of 5 stars

Omlet Second To None

I buy all my chicken products from Omlet and have found that everything is solid and well-made, easy to assemble ie: coops, runs, covers, and customer service is excellent

20 October 2024
Unprompted review
Rated 5 out of 5 stars

We’ve used Omlet products since 2021…

We’ve used Omlet products since 2021 for our chickens. We have the coop, run, covers, accessories, you name it! We love Omlet, the customer service is best in class, which is a rarity these days.

20 October 2024
Unprompted review
Rated 5 out of 5 stars

Great product

Great product. Originally bought the single height Zippi run for my two rabbits about 5 years ago, over time added extension panels and have now also added the double height run with platform. My bunnies love it and so do I as I can move it around the garden. I have the full mesh floor as well so nothing can get in, or out.

1 October 2024
Unprompted review
Rated 5 out of 5 stars

Omlet excels at making excellent innovative products

I initially purchased peck toys & a caddie feeder from Omlet, these were a big hit with my girls!
This summer I purchased an auto door & the Omlet fencing. These products arrived promptly, well packaged & in recyclable packaging
I am delighted with both the auto door & the new fencing. Brilliant & well made products. Omlet excels at making excellent innovative products.

17 June 2024
Unprompted review
Rated 5 out of 5 stars

Wonderful innovative products for cats

I'm a big fan of Omlet's products for cats. I had been admiring their catio for a long time before I purchased last year.

Some of my cats do go out but I now have some FIV cats that need to be indoor only. The purchase of the catio has enabled them to have a better quality of life as they can get fresh air and enjoy the sunshine. A couple of boys loved it so much that some days they refused to come in at bedtime.

It was relatively easy to construct but it did take a little longer than the instructions suggested (but that could be in part due to my friend not wanting to follow the instructions...). Although I managed to put up a partition and construct much of the cat tree by myself, I would advise to have 2 pairs of hands as it is much easier. As it was before the tunnel addition, we did manage to adapt the catio to adjoin my house which wasn't difficult to do.

What I like best about the catio is that it is adaptable in size and that the outdoor cat tree is able to be extended and changed as you want. I will definitely be purchasing further platforms in the future and extending it.

I have also purchased a few other products, namely the Maya beds and a Scratching post. Unfortunately they have now discontinued the scratching post but I managed to stock up on the refills. The scratching post mine enjoy and I like the fact it is refillable, so more sustainable.

The Maya beds I am a big fan of. They have been very popular in my house and have been well used. They also wash well in the event of accidents and when they get dirty. My only request here would be perhaps to sell the inners and covers separately as in the future an inner may need replacing or I would consider buying just covers if I wanted to change the colour of them.

1 May 2024
Unprompted review
Rated 3 out of 5 stars

All went well

All went well, however I have not actually got the cover yet. What a great shame Omlet have stopped the product5ion of the classic, which was one of their best ever hen houses.

17 October 2024
Unprompted review
Omlet logo

Reply from Omlet

Hi Chris,

Thank you for taking the time to share your feedback.

Thank you for placing a cover order with us. You have the possibility to track your order on your order tracking page should you need any delivery update. We also remain at your disposal for any question in the meantime.

The Eglu Classic was indeed an excellent coop. If you are looking for a similar type of coop to accommodate a small number of chickens, our Eglu Go and Eglu Go UP models are as qualitative and they will provide the same type of comfort and practicality. They are made from the same type of material, creating a secure environment that is easy to maintain for your chickens.

Don't hesitate to contact us for any further information.

Kind Regards,
Clémence
Team Omlet

Rated 5 out of 5 stars

Lots to choose from

Lots to choose from. Great.at website. Easy ordering. Products are high quality as well as being trendy and practical

1 October 2024
Unprompted review
Rated 5 out of 5 stars

Purrrfect

Omlet have all the things I need to keep my cats happy both inside and out. The light up scratch post is a hit. The catio is a bigger hit. They love to be out in the fresh air and I have peace of mind that they are safe.

3 October 2024
Unprompted review
Rated 5 out of 5 stars

Exellent

Fast delivery, quality so good it will probably be the last bed I ever have to buy, can freshen up with a new cover, great idea.

16 September 2024
Unprompted review
Rated 1 out of 5 stars

Terrible company

Terrible company, have tried now for two weeks to return my order, ordered rabbit tunnels for my daughter only to be told when they arrive they she doesn’t want them, since then I have tried to return the unopened goods but every single email ( as their phone numbers don’t work) has told me they will arrange collection but not a date and time, so still no returns

9 September 2024
Unprompted review
Omlet logo

Reply from Omlet

Hi Simon,

Thank you for your review.

We have received a lot of queries by email lately, therefore we had to close our phone lines temporarily, we apologise for the inconvenience caused.

I can see that you contacted us for the first time on Monday the 9th of September, one week ago exactly. We then replied to you on the 12th of September to organise the return with you. In our automatic emails sent immediately after receiving your messages, we inform you that it may indeed take up to 3 working days for us to get back to you at the moment.

I replied to your email with your return details this morning, I hope that you received my response.

Thank you for your patience,

Kind Regards,
Clémence
Team Omlet

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