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Omnitub Reviews 

421
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 36 reviews, reviewers had a great experience with this company. Customers are really happy with the product, often describing the tubs as glorious, perfect, and exactly what they wanted, praising their excellent quality and materials. The overall service is frequently highlighted as brilliant and fantastic, with positive interactions and helpful staff from start to finish. Reviewers also appreciate the informative and excellent customer service, noting great after-sales care. However, some customers noted issues with delivery, including items being put on hold, damaged pallets, or incorrect products. Some people were dissatisfied with customer service, mentioning non-existent aftercare, poor communication, or slow responses. A few others also felt there were product damages upon arrival, such as broken securing points or flaking finishes.

What people talk about most

Product

Clients share positive opinions on product, with many reviewers expressing satisfaction with the quality and... See more

Delivery service

Consumers find delivery service to be ambiguous, with many reporting positive experiences such as prompt... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with many praising the excellent and outstanding... See more

Quality

Customers had positive experiences with quality, frequently describing the bathtubs as comfortable,... See more

Service

People report positive experiences with service, often highlighting excellent communication, helpful advice,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great advice on the phone about size of tub. Bought the click waste (without overflow) despite the high cost and have yet to see if it really works as well as per recommendation. Love the tub and deep... See more

Company replied

Rated 5 out of 5 stars

FANTASTIC! The buying process was really easy. YouTube videos really useful to gauge which size tub to go for (the choice is quite overwhelming!!) options galore! We had a query and communication was... See more

Company replied

Rated 5 out of 5 stars

Couldn’t rate Omnitub high enough. Sent a query on WhatsApp as couldn’t deliver to my postcode. Ollie video called me after the gym late evening lifted the block on my post code (shared with the Scott... See more

Company replied

Rated 5 out of 5 stars

I ordered way ahead of needing it because there was an offer on. They were more than happy to keep delivery on hold until I was ready for it and have offered really good advice. When delivery went ah... See more



Company details

  1. #99 of 113 best companies in Bathroom Supply Shop
  2. #2 of 3 best companies in Outdoor Bath
  3. #1 of 1 best companies in Public Baths
  4. #1 of 1 best companies in Thermal Baths

Written by the company

A Deep Soaking Bath Tub Manufacturer based in Somerset offering 20 sizes of 600mm internal depth deep soaking bath tubs in 123 colours with of without whirlpool systems. Suitable for indoor, outdoor or commercial use and available Worldwide Shipping. Bespoke sizes are also available along with chain branded solutions and plunge depth sizes. It's an idealic solution to anyone who wants a British made tub for their environment along with a depth that genuinely covers the body and retains water temperature like no other tub in the World.

MANUFACTURERS GUARANTEE

30 Years

30 Years
As a reputable manufacturer, we are personally prepared to support our customers with a meaningful guarantee lasting up to 30 years.

Contact info

4.2

Great

TrustScore 4 out of 5

421 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 75% of negative reviews

Typically takes over 1 month to reply

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4.2

All reviews

(421)

36 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Omni Tub

Ollie was very helpful with all my questions prior to purchasing my Omni-tub.
The process was spot on from start to finish. The Omni-tub, wow wow, excellent quality and a real feature for any bathroom.
Highly recommended 👌

2 May 2023
Rated 1 out of 5 stars

Non existent customer service

Product itself seems fine but customer service is poor. My tub arrived with a small scratch on it. I contacted Omnitub and they offered to send out a repair kit. I’m a plumber so I was happy to buff out the scratches myself. So I said thanks and I received an email to say my order had been amended to include this repair kit.

And that was it! Nothing was delivered and trying to get in touch with them to ask where it is is proving next to impossible, so I still have a scratched bath and no customer service in sight. Wouldn’t buy from them again, which is a shame because it all seemed to be going well until it very much wasn’t.

18 April 2023
Rated 5 out of 5 stars

Omni tub people and service were great!

Omni-tub were super speedy and friendly in responding to my request for pricing. The guy I spoke to commiserated kindly with me about the additional hefty price of safe delivery to ireland (€335ish). On top of which, followed the import duty (€500ish) was crushing. Never again will I buy anything in the UK. But I can’t fault Omni Tub, their people or DHL.

24 April 2023
Rated 5 out of 5 stars

Omnitub 1250x750

Delivered when requested. Tub is fantastic, had a few challenges with side frame, but mostly down to where we had placed the overflow. Tub itself is perfect. Side panels finish it off well.

11 April 2023
Rated 5 out of 5 stars

Tub installed in narrow bathroom

We have recently finished our bathroom renovation, fitting an Omni Tub where a shower basin once was in a very narrow room and love it.

The team were very helpful in the early stages when figuring out if the bath was right for us, and once ordered, delivery was as advertised, nice and quick.

Fitters had some trouble with the install, but only due to the very narrow working conditions, no trouble with the bath itself. Now installs and finished and we love it. One short bather and one tall (5'2 and 6'5). Different experiences for both as it is basically a normal bath for the shorter. Despite being tall, the bath is still wonderful to use, sat up fully immersed in the water.

All in all, would happily recommend to someone looking for a short tub for an awkward space, or a deep tub for a full soak.

13 April 2023
Unprompted review
Rated 5 out of 5 stars

The omnitub fitted now in use

The omnitub been in for a couple of months now. Side panel yet to fit. The bathroom makeover is still ongoing. Tiling yet to finish. Overall pleased with the bath, only caveats are, it is deeper than I thought. Easy to get in a different technique required to get out, than our old bath. I am 6ft 2ins, my shoulders are lower than the sides, so arms and elbows
to push up from the bath to get out is to awkward. The Web site shows click clack plug and drain as favourite, not wanting an overflow, eventually found the right size click clack to fit, victorian plumbing. As far as I remember the drain is always in the centre of the bath. the drain recess looked OK. In operation when sitting in the bath legs out straight not a problem, when laying down knees up, ok when you want to sit up again you release pressure on the click clack and the water empties, when you know its doing it, you press it back down. As this is a single person bath perhaps the option to have the drain at the tap end of the bath would alleviate this problem and make laying down more comfortable. Build quality as good as expected, no one else makes them like this.

1 April 2023
Rated 5 out of 5 stars

Great tub!

This is the 2nd tub I’ve ordered from omnitub and the whole experience is smooth. It arrived quickly and safe and sound, "from across the pond", and I’m very happy with the product.

16 March 2023
Rated 5 out of 5 stars

Two Happy Bathers...

Omnitub were very helpful when we were choosing which size tub to go for and we are really pleased with our decision to have the 1600mm x 800mm to fit in our reasonably compact bathroom.
Have just tried it out today - with 2 of us - and there was plenty of room. Sturdy construction, easy to fit feet and extendable legs. Two happy bathers!

21 February 2023

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