Couldn’t rate Omnitub high enough. Sent a query on WhatsApp as couldn’t deliver to my postcode. Ollie video called me after the gym late evening lifted the block on my post code (shared with the Scott... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Excellent customer and delivery service. Bath looks good. Was planning to use a bath panel but ended up having frame built to fit filler in agreed location. Also overall bath height with feet was deep... See more
I ordered way ahead of needing it because there was an offer on. They were more than happy to keep delivery on hold until I was ready for it and have offered really good advice. When delivery went ah... See more
My wife had been looking for a deeper bath and came across omnitub online. We looked into them and watched their videos and took the ‘plunge’ and ordered the 1700 x 750 deep soaking tub. My... See more
Company replied
Company details
- #100 of 114 best companies in Bathroom Supply Shop
- #2 of 3 best companies in Outdoor Bath
- #1 of 1 best companies in Public Baths
- #1 of 1 best companies in Thermal Baths
Written by the company
A Deep Soaking Bath Tub Manufacturer based in Somerset offering 20 sizes of 600mm internal depth deep soaking bath tubs in 123 colours with of without whirlpool systems. Suitable for indoor, outdoor or commercial use and available Worldwide Shipping. Bespoke sizes are also available along with chain branded solutions and plunge depth sizes. It's an idealic solution to anyone who wants a British made tub for their environment along with a depth that genuinely covers the body and retains water temperature like no other tub in the World.
MANUFACTURERS GUARANTEE
30 Years
As a reputable manufacturer, we are personally prepared to support our customers with a meaningful guarantee lasting up to 30 years.
Contact info
Unit 5A Batch Business Park, BS24 0ES, Lympsham, United Kingdom
- 01934 751 200
- info@omnitub.co.uk
- www.omnitub.co.uk
4.2
Great
420 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 75% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
USA Omnitub
We live in Minnesota and our tub arrived promptly and safely! Ollie answered all of our questions and we could not be happier with our purchase. I would definitely recommend omnitub to other buyers in the USA if you're looking for an extra deep tub that just doesn't exist to buy domestically.
23 May 2023
AVOID buying from them !!!!!!…
I wish I could read reviews before purchasing a bathtub and a panel!!!! Paid £1220. My bathroom refurbishment took longer than planned. Now they can't accept a panel return cause I went a few days later!!!!! Avoid this stupid company with a horrible manager!!!!! I am stuck with the panel in my living room and have to pay 225 for it !!!!!!!! AVOID
17 July 2023
Unprompted review
Reply from Omnitub
This is a out of order. I'll explain why.
The Returns Policy is listed on every page on the website. It's also listed on the checkout.
14 days to raise a return is common when ordering palleted items, expecially for the bathroom sector.
The request was raised ourside of the 14 day period.
One of the main reasons for having 14 days to raise a return is to ensure goods are checked within 48 hours of receiving a delivery for damages.
Depending on your interpretitation of a few days... You left is over 100% outside of our returns period to raise a return. So whilst I am not concluding what 'a few days' means, you're over 100% outside of the returns period.
I was not horrible on the phone. All our calls are recorded and I am happy to paste a link to the call you made after you emailed and asked me if you could return the item which was over 100% outside of the returns period to which I explained I could not onto this review thread. The link to the call will provide the most clarity on who could be classed as 'horrible' on the phone, either you or me. But I highly doubt you will consent to me sharing the link to the call. If you do. Change your review to accept it and I will post it after recording your cosent.
Just to clarify also one final point. Your original email asked if you could return the panel as you just don't need it and described it as being in not used condition.
Now after I said we couldn't accept it and then your phone call and now your 1 star review, you have asked me to replace the panel due to noticing a scratch on the panel.
Anyone reading this can see what's going on here.
I am not replying to your email. I will reply to you on here. In the open, because 1 star reviews get attention and customers considering a purchase read them and I want people to know I generally do care about our customers and that I try really hard to make Omnitub work and succeed. I will not tolerate customers like you throwing out a 1 star review for no reason whatsoever but for the fact that I am not able (like, literally not able) to break a returns policy which is stated on every page on our website).
One final thing. You can read reviews before purchasing a bathtub and a panel. It's called Trustpilot and you're on it. This page doesn't magically appear after purchase. It's public.
Fortunately for me our customer service does come across as positive and far outweighs minor issues like this where we receive a 1 star review for doing literally nothing wrong.
We purchased an Omnitub about 1 years…
We purchased an Omnitub about 1 year ago and it is the best purchase I have ever made. We have the Omnitub duo and I had a bath board specially made to fit my wine glass (where I am currently writing this review) If we ever move the first thing I would do is have the bathroom done with an Omnitub.
I remember when it was delivered it was sat in my living room for a couple weeks and the kids used it as a den. It’s huge!!!!
We also put the hamster in it from time to time for a run and he loves it just as much as we do.
Anyway, from a very tipsy and happy customer, buy the Omnitub if your getting a bathroom installed.
Thanks Omnitub!
31 July 2022
Unprompted review
Good
Good, honest guidance on website, good supportive money saving personal advice. Great product, great price. Smooth delivery. Packaged well, now installed. Thanks
3 July 2023
Excellent
Love our new bath tub, called before ordering and spoke to a super knowledgeable and friendly guy. Everything arrived ion the agreed day and in perfect condition. Five stars, excellent company
18 June 2023
Rang and asked for help but they were…
Rang and asked for help but they were not very clear re fitting of bath sides. Very dismissive and said people got them fitted by a professional. Maybe because I’m a woman?!
29 June 2023
Reply from Omnitub
Hey there, thanks for taking the time to write a review. In regards to the instructions over the phone, they were to refer to the panels document on the website which is found under downloads in the main navigation on the website. Here is explains how panels are fitted. This was explained after it was explained in words over the phone. Downloads - Choosing Your Panel.
Regarding the fitting of the panel being carried out by a professional, this again reiterates what is stated on the website.
I have no idea where the presumption of gender comes from. We have many reviews from customers who are woman and have never had a comment like this before.
Reply from Omnitub
Thank you for taking the time to write this for us it's really appreciated :-)
Super helpful customer service
Super helpful customer service, lots of support with purchasing and me needing to delay delivery times, and very understanding when I needed to change it for a different sized bath! It's now installed and we LOVE it - so much space saved in our cosy bathroom when we couldn't do away with a bath completely.
20 June 2023
Reply from Omnitub
Thank you for taking the time to write this review it's really appreciated. Always happy to help as discussed :-)
This is my third Omnitub and I’m super…
This is my third Omnitub and I’m super happy to receive it and looking forward to getting it plumbed in. Awesome product and incredible customer service. Can’t recommend enough.
8 June 2023
Reply from Omnitub
I love your installs and love that you love Omnitub so much :-) LOVE LOVE LOVE
great service
Ordering is very easy and any questions are answered very quickly. Delivery is prompt. Great service
31 May 2023
Reply from Omnitub
:-) Thank you for taking the time to write this review it really does help us :-)
I was so expecting to give a 5 star
I was so expecting to give a 5 star. The tub itself brilliant, the pre-sales service excellent, the post sales pretty dismal. I requested the return of same condition purchased overflow and pop-up waste. The returns period had passed - my error due to personal circumstances. I got one reply to three messages and emails saying sorry no. While I get the returns period was my error, refusing to accept a £125 overflow and lack of comms, against a £1000 tub is in stark contrast to pre-sales experience and makes it hard to recommend overall.
In response to the reply below: The 'dismal' was in response to the fact that I followed up with further whatsapp messages and email with no reply. I was appealing to some common good will bearing in mind I'd spend nigh on £1k with you. Id have been happy to pay a restock fee, knowing Id missed the return date (NB I am not quibbling the statutory returns period). From my side it was a mistake amongst a busy time but just thought (as a manager of two businesses myself) a little good will goes a long way and positive personal recommendations and a frustrated customer brings about time spent on Trustpilot responses.
That all said my delight at the product itself and pre-sales, sales remains.
13 May 2023
Unprompted review
Reply from Omnitub
Thanks for explaining the tub's a 5 star product and the pre-sales service is excellent. In regards to post sales though it's not a post sale issue you're frustrated about.
Just to clarify a side note here it was a Saturday in which you raised this issue on WhatsApp with me personally and I replied in the same minute, 18:52. Same minute response on a Saturday evening and it's "pretty dismal".
So to further clarify it's not the post sales service you're unhappy with it's the fact that I wouldn't accept a return for a waste item which is outside of the confirmed returns time.
Now we've clarified this in the reply I am sorry you feel that the returns policy wasn't flexible for you on this occasion.
You were closer to 30 days than 14 (Delivery Date 19th April vs Request for Return 15th May).
In regards to only receiving one reply from your three attempts to us. I replied to the first request, on a Saturday, at 1852 on WhatsApp. Your further attempt(s) were asking the same question to your original one which was answered except for the addition of a threat of a negative review which as you can see..........
I fail to see on a personal note that because we've delivered on exactly what we said we would do as a business in regards to product, quality, delivery, service that you feel it appropriate to leave a 2 star review on our TrustPilot because in a nutshell - you didn't get your own way.
That's what this is a review about and fortunately other customers will read this review and my reply and will see transparantly that we do delivery a great service and manufacture a great product but simply raise a return within the returns period in the event that you need to do so.
Fast delivery and fabulous tub!
Fast delivery and fabulous tub!
Everyone comments on how deep it is. Kids love it, I love it and it looks amazing! Could not be happier. Can’t wait to get another for my ensuite!
15 May 2023
Pure bliss!
Our Omnitub was installed about 2 months ago and we absolutely love it! We chose an Omnitub Duo Max and even in our tiny bathroom it fits perfectly and actually makes the bathroom look bigger!
I had been following Omnitub for a few years and was yearning for a deep soaking bath. I loved the fact that the tubs are British made and there is a huge choice of sizes, something for everyone. I am so glad we went ahead with it.
Soaking in the bath is pure bliss and is great even for small spaces. It feels so luxurious to recharge and warm aching bones and muscles in a really deep tub.
If you are looking for a great deep soak bathing experience, definitely choose an Omnitub!
5 June 2023
Unprompted review
Love our Omnitub
Wanted a spa bath to go in our new barn conversion and found Omnitub quite local to us - loved that they were based on Japanese designs but handmade locally in Uk. Ollie was very helpful in showing us the various options and helping us create a unique tub. We chose a grey tub with black fittings and it looks fab with our colour scheme. Delivery was speedy and they held for us until we were ready to install. Ollie very helpful with queries. Generally use in colder months when too cold to go to hot tub and it is so relaxing
31 May 2023
Unprompted review
Ollie was fantastic from start to…
Ollie was fantastic from start to finish. Very helpful, nothing was too much trouble. The only slight let down was the delivery. This was attempted and failed twice. That being said, it's not Omnitub's fault. The courier didn't check unloading procedures with our company.
9 May 2023
Incredible customer service
The bath itself is a piece of art. It's much better than I expected from a fibreglass bath. My bathroom fitter was quite impressed with it too, and that man has seen more than his fair share!
More impressive than the bath though is the customer service. There was something missing from our order and when I rang up to make enquiries the helpful guy on the phone confirmed it before I could tell him. He then made sure it got sent out that same day and I called up way past moon.
17 May 2023
Unprompted review
Prompt delivery
Prompt delivery
What an amazing bath (Japanese soaking bath)
Wish I’d bought one years ago
27 April 2023
Bought a nice deep bath.
Very easy to deal with. Loads of info on the website to help you make informed choices.
They made alterations to the bath for me that is built like a tank and everything came well packaged.
Recommend and not a great deal more cost than a quality standard side bath.
3 May 2023
Omni Tub
Ollie was very helpful with all my questions prior to purchasing my Omni-tub.
The process was spot on from start to finish. The Omni-tub, wow wow, excellent quality and a real feature for any bathroom.
Highly recommended 👌
2 May 2023
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.