Couldn’t rate Omnitub high enough. Sent a query on WhatsApp as couldn’t deliver to my postcode. Ollie video called me after the gym late evening lifted the block on my post code (shared with the Scott... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Excellent customer and delivery service. Bath looks good. Was planning to use a bath panel but ended up having frame built to fit filler in agreed location. Also overall bath height with feet was deep... See more
I ordered way ahead of needing it because there was an offer on. They were more than happy to keep delivery on hold until I was ready for it and have offered really good advice. When delivery went ah... See more
My wife had been looking for a deeper bath and came across omnitub online. We looked into them and watched their videos and took the ‘plunge’ and ordered the 1700 x 750 deep soaking tub. My... See more
Company replied
Company details
- #100 of 114 best companies in Bathroom Supply Shop
- #2 of 3 best companies in Outdoor Bath
- #1 of 1 best companies in Public Baths
- #1 of 1 best companies in Thermal Baths
Written by the company
A Deep Soaking Bath Tub Manufacturer based in Somerset offering 20 sizes of 600mm internal depth deep soaking bath tubs in 123 colours with of without whirlpool systems. Suitable for indoor, outdoor or commercial use and available Worldwide Shipping. Bespoke sizes are also available along with chain branded solutions and plunge depth sizes. It's an idealic solution to anyone who wants a British made tub for their environment along with a depth that genuinely covers the body and retains water temperature like no other tub in the World.
MANUFACTURERS GUARANTEE
30 Years
As a reputable manufacturer, we are personally prepared to support our customers with a meaningful guarantee lasting up to 30 years.
Contact info
Unit 5A Batch Business Park, BS24 0ES, Lympsham, United Kingdom
- 01934 751 200
- info@omnitub.co.uk
- www.omnitub.co.uk
4.2
Great
420 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 75% of negative reviews
Typically takes over 1 month to reply
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Wonderful and accommodating…
Wonderful and accommodating service,with quality merchandise.
11 December 2024
Reply from Omnitub
Thank you so much for your kind words! We’re thrilled to hear that you were pleased with our service and the quality of our bathtubs. At Omnitub Ltd, we strive to provide not only exceptional products but also a seamless and accommodating experience for our customers. Your feedback means the world to us, and we’re delighted that we met your expectations. If there’s anything else we can assist you with, please don’t hesitate to get in touch. Thank you for choosing Omnitub!
Warm regards,
The Omnitub Team
Forazzi Bathrooms
At Forazzi Bathrooms, we pride ourselves on offering unique and high-quality solutions for our clients, and partnering with Omnitub has been a fantastic decision. Their deep soak tubs have been a hit with our customers, providing the perfect blend of compact design and luxurious comfort.
The versatility of Omnitub products has allowed us to cater to a wide range of bathroom spaces, including those with unique size constraints. Their tubs are not only aesthetically pleasing but also durable, ensuring long-term customer satisfaction.
Working with Omnitub as a supplier has been seamless—orders are fulfilled promptly, and the team is always ready to assist with technical or logistical questions. This partnership has enhanced our portfolio and enabled us to deliver on our promise of high-quality, bespoke bathroom solutions.
We highly recommend Omnitub to other businesses and customers.
11 December 2024
Reply from Omnitub
Thank you so much for your thoughtful and detailed review! We’re absolutely delighted to hear how Omnitub products have complemented your offerings at Forazzi Bathrooms and become a favorite among your customers. It’s wonderful to know that our deep soak tubs are not only meeting practical needs but also adding a touch of luxury to your clients’ spaces.
Your recognition of the versatility and quality of our tubs means a great deal to us, as does your acknowledgment of our commitment to efficient service and support. At Omnitub, we take great pride in working closely with partners like Forazzi Bathrooms to provide bespoke solutions that enhance the customer experience.
We’re thrilled to be part of your journey in delivering high-quality, unique bathroom solutions, and we look forward to continuing our partnership. Thank you for your recommendation and for trusting Omnitub as your supplier.
Warm regards,
The Omnitub Team
Delivered on time
Delivered on time, bath looks great and perfect for the smaller bathroom.
11 November 2024
Reply from Omnitub
Thank you for your lovely review! We’re so pleased to hear that your bath was delivered on time and that it fits perfectly in your smaller bathroom. At Omnitub Ltd, we pride ourselves on offering practical yet stylish solutions for all spaces, and it’s wonderful to know our tub has met your expectations.
If you have any further questions or need assistance, please don’t hesitate to reach out. Thank you for choosing Omnitub!
Warm regards,
The Omnitub Team
Reply from Omnitub
Thank you for your kind review! We’re delighted to hear you were happy with our service and prompt delivery. At Omnitub Ltd, we aim to provide a seamless experience for our customers, and your feedback reassures us that we’re on the right track.
If there’s anything else we can assist you with, please don’t hesitate to get in touch. Thank you for choosing Omnitub!
Warm regards,
The Omnitub Team
Very happy with my tub
Very happy with my tub. Arrived in good time, well packaged and carefully delivered. There was a tiny area of damage on the surround which wasn't obvious until the tub was completely unpacked. I contacted Ollie and this was rectified. It's a great item. Very sturdy and comfortable.
Do as the company requests and examine the tub thoroughly within 48 hours so you can report any problems.
5 November 2024
Second time around.
Back in 2002( I think) I purchased one of your soaking baths and installed it in the cottage my wife and I were renovating. 22 years later, our bathroom needs a make over, the bath it has to be said has performed well but was showing it's age, so we ordered a new one, again from omnitub. The purchase, quality, and delivery were just as promised, we are very pleased, thank you.
17 October 2024
I received great customer service…
I received great customer service before and during the installation. The bath and panel were high quality and the customers were thrilled with the job.
7 October 2024
Product seems good
Product seems good - have had it installed for a few days now but the customer service was terrible and greatly added to stress
6 September 2024
Reply from Omnitub
Whilst your order was missed on the tag for the dispatch which was my error. I did apologise for this and put it on an AM Next Day Delivery for you at no extra charge. Two Stars on this seems rather harsh.
We had to charge for the next day initially due to the need to act fast and as mentioned I would listen back on the calls and if it was genuinely my mistake I'd send the funds back. This was because it would take some time to find the call. We did this and found out it was indeed my error and the funds were returned.
Your review is valid and as at the time I was genuinely sorry for missing the tag on the order when dispatching. This was simply down to user error.
I'm glad you like the tub though. Enjoy 🫶
5* service
Phoned for some info before purchase staff were great. Delivery driver was amazing and arrived on time well packaged
22 August 2024
Quality product and service
The quality of product is superb. Ollie was excellent in responding to my queries in a very timely manner and he delivered all the agreed decisions without difficulties.
I highly recommend the Omnitub for great experience.
5 September 2024
Prompt response to queries on returns
Prompt response to queries on returns. They are committed to providing and imroving their customer service and will listen and take action where necessary. Just let them know the good, the bad or the ugly.
28 August 2024
Gorgeous bath and great customer service!!
Absolutely fantastic and HUMAN customer services!! This is a very friendly company who will do anything to make sure you get exactly what you’re looking for. The bath is ANAZING!! We went for the colour moss green and I’m so glad we did! It looks even better in real life, than on the screen. Thank you! If I have the opportunity to buy again, I certainly will!
22 August 2024
Bath return process a hassle
I ordered a bath, and returned it because it wasn't what I wanted. I had tried to see if there was a showroom outside of the West of Engand which I could test out getting in and out of the bath but there wasn't, so I had to risk it.
The bath itself which came was good quality. But once it came, it was clear that I needed to build a frame high enough for a waste to fit under it and therefore it seemed too large in my bathroom and difficult to step in and out.
However I paid for the courier service when I bought it and then paid for another to return it, costing about £200 each time. So deciding to return is a costly business.
Even more frustrating, despite the courier returning to Omnitub on 1 August, 27 days later I haven't received any refund. I called and was put through to Ollie, who was holidaying in Turkey, who promised he would chase up the return, but almost two week's later, no action. He clearly doesn't have any cover whilst on holiday.
Only buy this if you are absolutely sure it is the bath for you. A hassle and waste of money otherwise. I hope Omnitub will process my refund and reduce my anxiety over the matter!
11 July 2024
Reply from Omnitub
Whilst your review was clearly written through frustration I do need to clarify a few points here for readers of the review as it contains a few points which aren't correct.
1 - Shipping to the UK, including Northern Ireland is free of charge for Omnitub orders and whilst waste only orders or panel only orders are chargable it's not £200.
Returning a tub is a difficult process and it does state that buyer pays returns. We recommend Pallet To Go to ship the tub back to us or you could use another provider but it needs to be on the pallet. Your order was returned by a 'man in a van' which is classed as a dedicated run so is always going to be more expensive. It is also worth noting that you're in Scotland so of course a dedicated run man in a van run is going to be literally the most expensive way to send a tub back. So furthermore because this was sent back with a man in a van it had no labels on the return including the order number return so it was difficult to locate the return to an order and then have to process the return after checking for damages.
Our returns state 7 days for checking once shipped back and 7 days to process the funds back. The difficulty here was double edged in that the order wasn't shipped back on a pallet so it took longer and then yes I was on holiday for two weeks which is why this return took longer. I did speak with you whilst I was on holiday where I located the return and had it checked out and then on my first or second day back processed the return.
In relation to the height of the install, the tub measures 1000mm from bottom to top and of course you have to have the trap under the tub. Our waste and trap kits are super low profile but would require up to 100mm under the tub for the trap and pipe out.
Essentially, your return was over 100mm which is absolutley OK as it was within your return period but that's what the return was over according to your review.
I don't have cover. I never said I have cover. I explained this over the phone when we spoke. I take a trip with my family once a year during school holidays and had a 95% success rat ein answering calls throughout this time of being away.
I genuinely think your review is harsh and damaging to our business with a number of untrue statements made whilst also not adhering to returns policy as stated in my reply. Trustpilot won't do anything about the review so I can only hope potential customers ready our reply.
Omnitub SoloPlus a win win
I first contacted Ollie to double check I was ordering the correct bath filler and waste trap. He was super helpful and offered to talk me through the process if I needed it. I chose the pay now deliver later as had to wait for the installation. Everything went smoothly and the bath arrived on the day I had booked with no issues at all.
3 June 2024
They must be The Worst Customer Service…
They must be The Worst Customer Service on this Planet.
4 phone calls, 2 emails and still no response.
Having charged me just short off £1000 you would have thought they would have the manners and professionalism to get back to me.
Avoid any dealings with them.
22 July 2024
Reply from Omnitub
I'm currently in Turkey on vacation and whilst my replies have been high during this time they haven't been 100%. Which you do know because we had a call on Thursday 15th at 1317 which lasted 1 minute and 44 seconds.
Your review states false information when you write "4 phone calls, 2 emails and still no response." So I will flag it accordingly.
I did explain that I can help you on this case of you ordering the incorrect waste. I also told you clearly that the easiest thing for you to do was to order the new waste with the overflow, yes that is with the overflow and not without the overflow which is what was on your original order.
I have stated that whilst this is over the stated returns period of over 100% that I will accept the return but because I am out of the country and only minimal access to my machine in the mornings that it will be easier to order a new waste and we can sort the return when I am back week commencing 24th August.
To clarify, it's 20th August and you haven't ordered the waste.
Had enough time to leave a one star review though.....
👌👌👌👌
Quality product!
Great product. The best out there. Fitted like a glove. No grief. Fitted no leaks. Perfect!
1 August 2024
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