Couldn’t rate Omnitub high enough. Sent a query on WhatsApp as couldn’t deliver to my postcode. Ollie video called me after the gym late evening lifted the block on my post code (shared with the Scott... See more
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Review summary
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Reviews shaping this summary
Excellent customer and delivery service. Bath looks good. Was planning to use a bath panel but ended up having frame built to fit filler in agreed location. Also overall bath height with feet was deep... See more
I ordered way ahead of needing it because there was an offer on. They were more than happy to keep delivery on hold until I was ready for it and have offered really good advice. When delivery went ah... See more
My wife had been looking for a deeper bath and came across omnitub online. We looked into them and watched their videos and took the ‘plunge’ and ordered the 1700 x 750 deep soaking tub. My... See more
Company replied
Company details
- #100 of 114 best companies in Bathroom Supply Shop
- #2 of 3 best companies in Outdoor Bath
- #1 of 1 best companies in Public Baths
- #1 of 1 best companies in Thermal Baths
Written by the company
A Deep Soaking Bath Tub Manufacturer based in Somerset offering 20 sizes of 600mm internal depth deep soaking bath tubs in 123 colours with of without whirlpool systems. Suitable for indoor, outdoor or commercial use and available Worldwide Shipping. Bespoke sizes are also available along with chain branded solutions and plunge depth sizes. It's an idealic solution to anyone who wants a British made tub for their environment along with a depth that genuinely covers the body and retains water temperature like no other tub in the World.
MANUFACTURERS GUARANTEE
30 Years
As a reputable manufacturer, we are personally prepared to support our customers with a meaningful guarantee lasting up to 30 years.
Contact info
Unit 5A Batch Business Park, BS24 0ES, Lympsham, United Kingdom
- 01934 751 200
- info@omnitub.co.uk
- www.omnitub.co.uk
4.2
Great
420 reviews
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Replied to 75% of negative reviews
Typically takes over 1 month to reply
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A fabulous and unique product
A fabulous and unique product, lovely design, British made (not Chinese crap), a WIDE range of sizes and excellent customer service. We love our new bath - thank you OmniTub
25 January 2024
Unprompted review
Great product and great service
Great product and great service. The customer service over WhatsApp is second to none. Very responsive and detailed. The courier had a bit of difficulty with their delivery schedule and even though it wasn’t Omnitub’s fault or responsibility they did a fantastic job of finding out what was going on and communicating on my behalf.
2 January 2024
Excellent service and great tub
2 January 2024
Poor delivery
I haven't had the bath fitted yet but it looks great, just what I wanted.
On the downside, I book a delivery for Friday afternoon and it didn't arrive until Tuesday morning. There was no update at all about when it was going to arrive and I emailed the company on the Monday and still haven't received a response.
Also it just being left on a pallet on the street isn't exactly great, but I suppose that's just how it comes.
11 January 2024
Reply from Omnitub
Hi Lyndsey thank you for taking the time to write this review. In relation to delivery to Northern Ireland I can confirm it did take an extra two days to be passed through the system which can only be put down to load going from the Mainland to Northern Ireland. I will change delivery now so that Northern Ireland customers can only work on a booking system for delivery which will go live on the site from today. If you have any further questions or queries regarding the order then please feel free to reach out to me. Best regards. Ollie
Fantastic service
Fantastic service, bath arrived on time minimal fuss, I was concerned as it was over Xmas/new year period and I’m on a tight schedule with trades. Easy to contact and Deep Bath is superb 👌
4 January 2024
Omnitub Deluxe 1700x750
We just installed our Omnitub Deluxe 1700 x 750mm Rectangular Deep Bath today and it is AMAZING! What an incredible treat to enjoy the luxury of a good soak in a deep tub without having to travel outside the comfort our own home. As for customer service, 5 stars isn’t even enough. Ollie was helpful, informative, and very thorough is his suggestions and even had a chat after regular business hours to clarify some things for us. We are SOOOO happy! I’ll post pics once the bathroom is done. Thanks again guys! 🇬🇧
15 December 2023
Delivered to the wrong address despite…
Delivered to the wrong address despite emailing and speaking to Ollie in advance.
8 December 2023
Reply from Omnitub
This is just so incredibly harsh for a 1 star it's really hurtful. Yes, a request for a change of delivery was made after hours on a Friday and yes this was missed for follow up from our side... On the busiest weekend of the entire year for orders and business. And yes. Whilst this was not updated on your order it was shipped to the address which was entered..... By yourself. On the checkout. You ordered the panel only and selected the incorrect address. It's not as if I made up a shipping address and shipped it randomly. It was to the address on your order. Just not the one which you requested post purchase. When you called to discuss this once it was delivered it was just after my sons nativity which I took the call and apologised and simply asked if you could collect it from your originally selected shipping address. I am still unsure why a pallet was accepted at the incorrect delivery address. This would have been far easier to adjust if it were still with the courier. I explained over the phone it's difficult at this moment to organsie this due to the time of day and the fact that I am at the nativity play. For clarification, it's a solo panel which was ordered. It's not the biggest item and one which generally could fit into a reasonably sized vehicle. We didn't conclude a following action it was simply left as a figure out how to move the item from the location of delivery to the location of preferred delivery. I am sorry for the miss on the email. I did apologise over the phone. I think leaving a one star for this is bang out of order. I think others will too.
Overall Fantastic service
Overall Fantastic service.
Great customer service and extremely efficient.
The bathtub itself is top quality and high end
29 November 2023
Deep bath japanese style
Order a deep bath (japanese style) . I ordered using whatsapp. anwser Fast & Accurate and very patient(i'm very bad in english). received in the south of FRANCE in 10days . well packed. It's perfect. Thank 's a lot OMNITUB team
29 November 2023
Amazing customer service
Amazing customer service. Fantastic quality goods. Would definitely recommend this company/ product. Very happy customer
14 November 2023
Cleverly designed tub and great service
Lots of helpful advice (love those videos with soundtrack in the car park!) plus prompt, efficient delivery – thank you, Omnitub.
10 October 2023
Fantastic product great people
Fantastic product great people, though we had a slight problem with our original purchase this was dealt with quickly with no quibble. Would highly recommend.
18 October 2023
I’m so pleased I found the Omnitub…
I’m so pleased I found the Omnitub website and from there I was sold. We live in a two bed flat which was ‘too small for a bath’ - but by buying an Omnitub and having a deeper/wider bath has now added years to how long we will stay in our flat.
We went for a 1250 x 850 tub that’s gone into a shower space that’s 1200x700. It did require bit of trimming the bath and going into the walls. The best thing was that we had the width to use which is why the 850 was an excellent option for us. My husband is 6ft and he was really sold on this whole plan because of the depth and the width of the Omnitub.
The bath is excellent quality and the resources and information on the website are excellent. When our plumber had questions it was easy to point them to a document. Personally I studied them a bit and felt really comfortable talking about traps and fillers because of how clearly everything was explained.
I’d really recommend the buying experience. The communication was great over WhatsApp and they had no problems holding my order until the plumber had done their initial check.
Thanks so much for providing a simple
experience.
31 October 2023
Unprompted review
Excellent for small bathrooms
Communication, delivery and the bath is everything we hoped for.
20 October 2023
Great product
Great product arrived very well packed and protected. Friendly and helpful staff. The online videos are very helpful and informative. I would highly recommend Omnitub to anyone.
Thank you for a great product. 🙂
13 October 2023
After purchasing online for an…
After purchasing online for an international address, I heard nothing from anyone for 2 weeks. Even after I reached out on Whatsapp where I had previously been talking to the company. When I finally got a reply they said they were waiting for me to contact them to tell them how to ship..??? Normal, every day people don't ship across the world on a regular basis and depend on the experience of the company they are working with to explain the process. Even after I gave them $1600 to ship, I was never told what to expect. Something that would have taken a paragraph to explain. I had companies contacting me and asking for information in not great English, that I had no idea who they were. I was also unaware that there would be more charges to have the item cross into the country. Something that could have easily been addressed by telling me exactly what the $1600 went towards. When I expressed my frustration with omnitub about the lack of communication, I was told it wasn't his job. So, I guess they just don't care about how people maneuver their product across the country.
26 September 2023
Reply from Omnitub
Thank you for taking the time to leave this review and share your experience in International Shipping (USA).
Whilst I understand the lack or forthcoming from our side was frustrating for you. It is very common for overseas customers to organise their own shipping. Some collect and move around that way and others have their own collections as they're collecting multiple items and doing one run that way. It really does vary.
In terms of the shipping price, it's a price for US orders to be cleared from the UK and shipped to the customs location in the US. All items need to go through import processing and state tax processing (No Tax is paid to us for US orders). So this is where additional costs come into play. Local State Tax varies per state and import costs vary depending on the state.
We do experience delays in relasing some orders to the US for a couple of reasons. The first is that the orders need to be crated with no wood. This is a US request. It must be treaded wood. It takes more time to make the pillars and if we have a high number of other US orders going through there may be a delay with this. There can also be a delay in ensuring the paperwork is correct and that everything is checked and approved prior to collecting. We did also get let down with a couple of collections dates which held it back a little.
In regards to not caring. That's a low and unnessasry blow. It's not the case at all. But when you're repeatidly arguing with me on email in that I (Omnitub Ltd) should pay for your import fees even though the price you paid was for export fees and shipping then yeah.... I'm not going to be your punching bag because you're annoyed over $161 import fee into your State.
I would also like to quote the following two sections from our shipping page on our website;
"3. USA, Canada, Australia and Other Non-road Network Countries
For countries where road network delivery is not feasible, such as the USA, Canada, Australia, and others, the shipping costs for single items typically range between £750 and £2000. This variability is due to factors such as the final destination and the type of freight used.
3.1 Air Freight
In most cases, Air Freight is used for these deliveries. Please note that the prices given include the transportation of the goods only, and any additional customs charges, taxes, or duties are not included."
This is on our site and on the checkout when you see the shipping tab.
It's a large volume item, taking up a large amount of space on an aircraft and travelling a long distance. The price estimate given on the site was within what you paid.
It's not hidden on our site.
I hope that regardless of some of the delays in shipping and in processing with taxes that you enjoy your Omnitub.
You can actually talk to a human.
You can actually talk to a human.
Very helpful and informative.
Bath is amazing.
13 October 2023
Reply from Omnitub
Thank you so much for your wonderful review! We are thrilled to hear that your experience with our team at Omnitub Deep Soaking Baths was both helpful and informative. It's important to us that we maintain a human touch in all our interactions, and your feedback is a delightful affirmation of our efforts.
Hearing that you find your new bath amazing is the cherry on top! Our goal is always to provide not just a product, but an experience that enhances comfort and relaxation in your home. We're glad we could be a part of creating that special space for you.
Your satisfaction is our greatest motivation, and while we understand our products are often a once-in-a-lifetime purchase, we hope you'll think of us fondly each time you indulge in a relaxing soak. If you have any further feedback, stories of your bath, or if there's anything else we can assist you with in the future, please don't hesitate to reach out.
Warm regards,
The Omnitub Deep Soaking Baths Team
Reply from Omnitub
Thank you for taking a moment to share your positive experience with our customer service team at Omnitub Deep Soaking Baths. We are thrilled to hear that you had a great experience with us.
Our team takes great pride in providing friendly and efficient service, and your recognition is truly appreciated. It's heartening to know that our efforts have made a difference in your experience with our handmade deep soaking tubs.
Thank you again for choosing Omnitub, and we wish you many serene and delightful baths.
Warm regards,
The Omnitub Deep Soaking Baths Team
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