Couldn’t rate Omnitub high enough. Sent a query on WhatsApp as couldn’t deliver to my postcode. Ollie video called me after the gym late evening lifted the block on my post code (shared with the Scott... See more
Company replied
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Review summary
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Reviews shaping this summary
Excellent customer and delivery service. Bath looks good. Was planning to use a bath panel but ended up having frame built to fit filler in agreed location. Also overall bath height with feet was deep... See more
I ordered way ahead of needing it because there was an offer on. They were more than happy to keep delivery on hold until I was ready for it and have offered really good advice. When delivery went ah... See more
My wife had been looking for a deeper bath and came across omnitub online. We looked into them and watched their videos and took the ‘plunge’ and ordered the 1700 x 750 deep soaking tub. My... See more
Company replied
Company details
- #100 of 114 best companies in Bathroom Supply Shop
- #2 of 3 best companies in Outdoor Bath
- #1 of 1 best companies in Public Baths
- #1 of 1 best companies in Thermal Baths
Written by the company
A Deep Soaking Bath Tub Manufacturer based in Somerset offering 20 sizes of 600mm internal depth deep soaking bath tubs in 123 colours with of without whirlpool systems. Suitable for indoor, outdoor or commercial use and available Worldwide Shipping. Bespoke sizes are also available along with chain branded solutions and plunge depth sizes. It's an idealic solution to anyone who wants a British made tub for their environment along with a depth that genuinely covers the body and retains water temperature like no other tub in the World.
MANUFACTURERS GUARANTEE
30 Years
As a reputable manufacturer, we are personally prepared to support our customers with a meaningful guarantee lasting up to 30 years.
Contact info
Unit 5A Batch Business Park, BS24 0ES, Lympsham, United Kingdom
- 01934 751 200
- info@omnitub.co.uk
- www.omnitub.co.uk
4.2
Great
420 reviews
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Replied to 75% of negative reviews
Typically takes over 1 month to reply
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Great service
Great service, an amazing bath, This is the third one I’ve bought. I have sadly left the other two in my two previous homes!
Highly recommend Omnitub!
21 September 2023
Reply from Omnitub
We're absolutely delighted to receive your glowing review and to learn that you've chosen Omnitub Deep Soaking Baths for not just one, but three different homes! Your continued trust in our products and service is the highest compliment we could hope for.
It's always our goal to provide great service and to ensure each bath we craft is nothing short of amazing. Knowing that you've experienced this consistently over your purchases and felt compelled to highly recommend us is truly heartening.
While we understand that our baths are usually a once-in-a-lifetime addition, your unique circumstance of bringing Omnitub into multiple homes is a story we're particularly proud of. It's wonderful to think of our tubs being a cherished part of your living spaces over the years.
We're sorry to hear you had to leave your previous Omnitub baths behind, but we hope each new one brings its own unique sense of comfort and luxury to your current abode.
Thank you once again for your high recommendation and for being a loyal customer. Although we know you might not be in the market for another tub anytime soon, we're always here if you need any assistance or just want to share more about your Omnitub experiences.
Warmest regards,
The Omnitub Deep Soaking Baths Team
Reply from Omnitub
Thank you for your kind and understanding review! We’re thrilled to hear that you had a positive experience with the communication from our team at Omnitub Deep Soaking Baths.
We sincerely apologise for any inconvenience caused by the slight delay in your order. We always aim to deliver our handmade baths promptly, but occasionally, unexpected factors can affect our timelines. Your patience and graciousness in this matter are greatly appreciated.
It’s heartening to know that despite this, your overall experience with us was a positive one. Our team is dedicated to ensuring that every aspect of your journey with us – from communication to the final product – meets your expectations.
Should you have any further feedback, questions, or just wish to share more about your experience with your new deep soaking bath, please don’t hesitate to reach out. We’re here to ensure your complete satisfaction.
Thank you again for choosing Omnitub, and we hope you enjoy many relaxing and luxurious moments in your new bath.
Warm regards,
The Omnitub Deep Soaking Baths Team
Really good comms and helpful staff
Really good comms and helpful staff , great product
11 September 2023
Something different!
I don’t have room for a standard bath, my new Omnitub is just perfect.
Speedy service, great information online and by phone. Make in the UK, delivered quickly. Very happy.
10 September 2023
Super fast delivery and excellent customer service
super fast delivery and the support was excellent. I had to call for some advice and they were super helpful and the also made some recommendations that I had not taken into account.
10 September 2023
From order to delivery...
From order to delivery Omnitub have been helpful & supportive. Any questions/concerns I've had this far have were answered promptly - very reassuring when purchasing this type of product online. My new tub is yet to be installed and I remain confident Omnitub's support & advice will continue should any issues occur.
30 August 2023
The customer service at this company is…Amazing
The customer service at this company is out of this world - to the extent that when I had a quick question about installation and messaged Ollie, he took the time to record a 30 second video for me explaining it all... despite him clearly being on holiday at the time as he was being handed drinks by the pool! Meant my fitter could get on with the bath that day. No hanging around for days waiting for emails to be read and answered. Absolutely brilliant.
1 August 2023
The lovely man at the showroom was SO…
The lovely man at the showroom was SO helpful!!! He sent me video messages in response to my questions and even offered to sit in a bath for me to show me how big it was to save me going to the showroom. Tempting as this was, I wanted to sit in the tub myself before buying one so we met him at the showroom and sat in a few. It was worth the 2 hour journey.
The tubs are great. The service has been great. Now to fit the bathroom and actually put water in my tub and ignore the rest of the world and feel like a goddess just for half an hour!
30 August 2023
First class service and first class service…
First class service and first class product! I had a query which was responded to very quickly and my bath tub arrived on time with the bath panel arriving ahead of time. Packaged very well, you can see this company take pride in their products from start to finish. We ordered the 1700 by 750 deep soaker tub and it is perfect for me that is 6.2ft tall and can easily fit 2 persons in.
22 August 2023
Small Tubs
No such tubs available in Ireland. Cost extra to import but I finally have the solution I need.
29 August 2023
Staff are accessible and helful so easy…
Staff are accessible and helful so easy to check before and after buying any points.
21 August 2023
Professional and helpful
Really helpful guidance and support pre purchase and everything delivered quickly. It was so reassuring to actually speak with someone who cared to give me the right advice.
29 August 2023
Just had my Omnitub delivered
Just had my Omnitub delivered, on time! Excellent customer service with Ollie providing real time information on choosing the right bath tub. Love the portable design. Excellent product and most definitely recommend to others. Thanks Ollie.
30 August 2023
Communication was brilliant
Communication was brilliant! Although Ollie was on holiday I could still ask him questions! Instead of just replying to me with a text message! He did a video call which was brilliant!! The tub is amazing!! I work away and i have just got home! My bathroom is finished! The tub is a 100% better than I thought it would be!! So so pleased with it! Thankyou Ollie for all your help! Highly recommended this company!!
21 August 2023
The option of buying seconds was a…good experience
The option of buying seconds was a plus.the speed of arrival to its destination was efficient.
17 August 2023
Great advises and support
Great advises before ordering and useful support for the transfer. Thanks!
20 August 2023
My new bath is amazing, Thank you for all your help and…
Thank you for all your help and arranging the change of my delivery with ease.
My bath got delivered this morning and it looks amazing.
Would highly recommend ⭐️⭐️⭐️⭐️⭐️
6 August 2023
A bath tub with the wow factor
A bath tub with the wow factor! I am so pleased we came across this company online & are absolutely delighted with our spa-like room that this purchase has created. The depth of the bath is amazing. A proper soaking experience. Purchasing was easy with all questions answered very quickly (even out of hours) on wattsapp. It was delivered in perfect condition on the day of our choice. Smooth transaction & an even better end result than we imagined. Very happy 😊
21 July 2023
Unprompted review
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