One2One Mortgage Solutions Ltd Reviews 

216
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 31 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, knowledgeable, and patient, consistently going above and beyond to assist, especially first-time buyers. The service is often described as seamless, efficient, and comprehensive, covering mortgages, insurance, and even solicitor recommendations. Reviewers highlight excellent customer service, noting clear explanations, quick responses, and continuous support throughout the entire process. The consistent positive feedback underscores a highly recommended experience for those seeking assistance with their financial and property needs.

What people talk about most

Staff

Consumers find staff to be positive, with many reviewers praising specific team members for their exceptional... See more

Service

Users describe positive interactions with service, consistently highlighting the professionalism, efficiency,... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

10/10 service from Zack! For a first time buyer and not having much knowledge on how things work, Zack couldn’t have been more helpful! Constantly at the end of the phone to answer anything I didn’... See more

Rated 5 out of 5 stars

We can’t thank Zack and the rest of the One2One team enough for their fabulous and friendly mortgage service! Zack is friendly, professional, and very knowledgable. He always put us first in all recom... See more

Rated 5 out of 5 stars

Right from the beginning I was told how the system works with them not taking a fee but instead get a commission from the lender. Always available to answer any questions. Always with a friendly and t... See more

Rated 5 out of 5 stars

Just completed on another remortgage. I have used the team at one2one for a few years now for all of my personal insurance, will, and mortgage needs, and I could not recommend them highly enough. They... See more


Company details

  1. Mortgage broker

Written by the company

One2One Mortgage Solutions in Cwmbran offer mortgage and insurance advice for first time buyers, people wanting to remortgage or have life insurance cover.


Contact info

4.9

Excellent

TrustScore 5 out of 5

216 reviews

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4.9

All reviews

(216)

30 reviews in the last 12 months

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Rated 5 out of 5 stars

5 Star Service

Niall and the team were quick and efficient in securing us a mortgage. Everything was always explained thoroughly and any queries were answered swiftly. We also sorted our Wills and insurances through one2one and were recommended an excellent solicitor too. Wouldn’t hesitate to recommend them to anyone.

13 October 2025
Unprompted review
Rated 5 out of 5 stars

Recommend to everyone

I could have not done a house move without one2one. They made sure that I had everything in place. Found time when they didn’t really have it to get things sorted quickly and kept me updated with everything I needed. Definitely recommend to anyone

12 October 2025
Unprompted review
Rated 5 out of 5 stars

Dream a reality!

I have just purchased my first home with one2one and Zach was my mortgage advisor. The whole company was great and Zach was amazing he could not do enough for me! I was in way over my head with it being my first home and he took time explaining and going through everything with me. His services are free and he still went above and beyond from going through my finances and what I could afford, finding my solicitors, mortgage lender, life insurance, property insurance… He kept me updated and answered all my questions. I would highly recommend one2one and Zach they made the whole experience a dream that turned in to reality!

25 September 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service and support throughout

We had a fantastic experience with One2One Mortgage Solutions. The team made the whole mortgage process clear and stress-free, guiding us every step of the way. Communication was excellent, and they were always available to answer questions. Thanks to their support, we’ve now successfully completed on our new home. Highly recommend their services!

13 June 2025
Rated 5 out of 5 stars

They were very helpful

They were very helpful, informative and supportive…have been using this company for many years and would definitely recommend them for a number of services that they offer.

3 September 2025
Unprompted review
Rated 5 out of 5 stars

Daunting process made easy!

Niall and the team have provided exemplary service throughout every step of our mortgage application process. Their attention to detail and regular communication has ensured a stress-free experience. I would happily use One2One Mortgage Solutions again and would not hesitate to recommend them.

4 September 2025
Unprompted review
Rated 5 out of 5 stars

Everyone we dealt with was friendly and…

Everyone we dealt with was friendly and helpful which made buying our first house so much easier. Any questions we had from the start until we moved in were answered and explained to us so we knew exactly what we was doing and what was going on.

22 August 2025
Unprompted review
Rated 5 out of 5 stars

Wonderful mortgage advisor

Amy and Lisa were absolutely fabulous! Always on hand to answer any questions, it was quite the process going from decision in principle to completion, and they were there every step of the way. Amy went absolutely above and beyond and I cannot thank her enough, would recommend to everyone.

15 August 2025
Unprompted review
Rated 5 out of 5 stars

As always great service

As always great service. Professional, personable and informative. Thanks again to Niall and the team for making the process so easy and hassle free. No hesitation to recommend them. Thanks again.

4 June 2025
Unprompted review
Rated 5 out of 5 stars

One2One were absolutely amazing

One2One were absolutely amazing, they supported us through every step of the mortgage application, keeping us informed along the way. The process was as painless as it could possibly be and we are now in our new, wonderful home, thanks to One2One!

19 May 2025
Unprompted review
Rated 5 out of 5 stars

Phenomenal service - Customers for life!

Phenomenal service! We have been using One2One Mortgage Solutions for years now and every interaction is easy, fast & with great communication. We recently sold a property and purchased another, One2One helped us all the way and really took the stress out of what is a stressful situation. We are customers for life!

8 May 2025
Unprompted review
Rated 5 out of 5 stars

Being a first time buyer One2One…

Being a first time buyer One2One Mortgage Solutions have been great, talking me through the process and looking at the best solutions to suit my needs. They are very accommodating when booking in appointments and can be contacted easily

22 April 2025
Unprompted review
Rated 5 out of 5 stars

Niall and his team have been amazing…

Niall and his team have been amazing start to finish when renewing our mortgage. They’re so accommodating when we’re not able to go in person with constant communications updates. Their service feels so person and they really do get the best offers avaliable. Once the mortgage was agreed, rates dropped and they managed to beat the original offer within the time frame. Could not recommend One2One enough!!

17 March 2025
Unprompted review
Rated 5 out of 5 stars

Reliable, Fair & Helpful!

Used One2One three times so far, to secure my initial mortgage on my first ever home, and twice since in renewing it. Every time each person I've dealt with has been extremely helpful, this time I got the pleasure of speaking with Lisa Gore - who made things really easy to understand and made sure that I was getting the best possible offer. Wouldn't hesitate to use or recommend One2One to anyone needing assistance with a mortgage.

29 January 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding service from the team

We are indebted to Niall and the team for everything they have done for us. They helped secure a mortgage for our 1st home 4 years ago and have recently helped us with a successful claim off our critical illness policy. Nothing is too much trouble and they genuinely want what is best for each individual. They also helped us in writing our wills. We would never go anwhere else. Absolutely fantastic service.
Paul and Dani

20 June 2024
Unprompted review

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