One2One Mortgage Solutions Ltd Reviews 

216
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 31 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, knowledgeable, and patient, consistently going above and beyond to assist, especially first-time buyers. The service is often described as seamless, efficient, and comprehensive, covering mortgages, insurance, and even solicitor recommendations. Reviewers highlight excellent customer service, noting clear explanations, quick responses, and continuous support throughout the entire process. The consistent positive feedback underscores a highly recommended experience for those seeking assistance with their financial and property needs.

What people talk about most

Staff

Consumers find staff to be positive, with many reviewers praising specific team members for their exceptional... See more

Service

Users describe positive interactions with service, consistently highlighting the professionalism, efficiency,... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

10/10 service from Zack! For a first time buyer and not having much knowledge on how things work, Zack couldn’t have been more helpful! Constantly at the end of the phone to answer anything I didn’... See more

Rated 5 out of 5 stars

We can’t thank Zack and the rest of the One2One team enough for their fabulous and friendly mortgage service! Zack is friendly, professional, and very knowledgable. He always put us first in all recom... See more

Rated 5 out of 5 stars

Right from the beginning I was told how the system works with them not taking a fee but instead get a commission from the lender. Always available to answer any questions. Always with a friendly and t... See more

Rated 5 out of 5 stars

Just completed on another remortgage. I have used the team at one2one for a few years now for all of my personal insurance, will, and mortgage needs, and I could not recommend them highly enough. They... See more


Company details

  1. Mortgage broker

Written by the company

One2One Mortgage Solutions in Cwmbran offer mortgage and insurance advice for first time buyers, people wanting to remortgage or have life insurance cover.


Contact info

4.9

Excellent

TrustScore 5 out of 5

216 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(216)

30 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Service is second to none.

I have been using One 2 One Mortgage Solutions since 2017 and will continue to use them up until the point I am mortgage free.

The service is second to none and the staff go above and beyond to make sure their clients are getting the best service and deal available.

Thank you One 2 One Mortgage Solutions.

4 January 2024
Unprompted review
Rated 5 out of 5 stars

James and Amy were really helpful over…

James and Amy were really helpful over the process of securing our mortgage. James’ advice was always spot on and it was never too much effort for him and Amy to get things sorted. We were chuffed when they were able to get us a lower mortgage rate over the line in time for our completion! Couldn’t recommend the service enough!

15 December 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, as a first time buyer I couldn’t have been in better hands.
Very highly recommended for their professionalism & responsiveness.
Oliver

16 December 2023
Unprompted review
Rated 5 out of 5 stars

Will work with again!

James and the One2one team supported us through a very difficult purchase and answered all our questions and supported us through every step of the way. We look forward to working with the team again in the future!
Thanks for everything - Mel and Rob

6 December 2023
Unprompted review
Rated 5 out of 5 stars

5* Service as first time buyers

5* Service as first time buyers! One2One have been brilliant from start to finish. Our mortgage advisor James and case handler Amy have been so helpful especially with us being first time buyers. James and Amy have supported us through every step and any queries that we had we were able to message via WhatsApp which has been perfect for quick questions and answers. No question is too silly and James made us feel comfortable with the whole process. James is very knowledgeable and throughout the process has gone above and beyond to get us the best interest rate possible when rates had dropped compared to our first mortgage offer and we couldn’t be more grateful for this (we have now saved £70 per month!). Not only saving on monthly mortgage payments with James, but also the mortgage advisor fee that we were going to pay a different mortgage advisor was over £600 whereas James does not charge a fee and we were able to keep it all in house for a smoother process! We also took out our life insurance with Niall at One2One who was also very supportive and knowledgable, he made it simple to understand and talked us through the different life insurance policies to suit our needs. We are just under 4 weeks until completion of our first home and we are very grateful that it has been such a smooth and stress free process thanks to all involved at One2One!

11 December 2023
Unprompted review
Rated 5 out of 5 stars

First time buyer

Originally myself and my partner went to see an independent mortgage advisor who messed us around and wanted us to pay him £2,500 for his services. We quickly left him and I put a post out on Facebook only to be recommended one2one. Abby. F was my first informal contact and she was incredible in terms of she was messaging me outside of her working hours and when she was on leave!! She settled a lot of my anxieties because I was scared of getting messed over again with financial aspect of things. I was then allocated James. P and Amy. J, and oh my god nothing was too much hassle! Replies are so quick! They even created a little groupchat on WhatsApp so communication was smoother. They offered various other services like life insurance etc which was useful and cheap! They were just as excited as us when we were accepted :) the whole process from our first conversation to accepted for a mortgage was less than a month! They’ve been chasing solicitors for us and have truly found the better deals! I can’t thank each of them enough truly above and beyond :) here’s to our first house

11 December 2023
Unprompted review
Rated 5 out of 5 stars

Absolutely first class service from…

Absolutely first class service from James and the One 2 One team….James provided excellent guidance and support and was able to secure us a successful mortgage application. From our initial mortgage offer, the interest rates reduced and as promised, James was able to revise and reduce our mortgage payments. James advised us on One 2 One’s other services to include conveyancing, life insurance, home insurance and a will service. It is very reassuring to have these services available under one roof making communication particularly effective and efficient. All the staff we have encountered have been very friendly and professional and the team are a credit to the company. Thank you

24 November 2023
Unprompted review
Rated 5 out of 5 stars

Mortgage Advisors Zoey and Abbey

Have been dealing with Zoey and Abbey.
They have been fab the whole way through the process, they have been prompt with updates and quick at correspondence.

They have been happy to help with anything and nothing was ever to much trouble.

Lovely ladies to work with! :)

3 November 2023
Unprompted review
Rated 5 out of 5 stars

Using One2One Mortgage Solutions was a…

Using One2One Mortgage Solutions was a fantastic experience. What stood out the most was their decision not to charge a broker fee. They provided access to a wide range of mortgage options from the whole market, which was incredibly beneficial. This allowed us to secure a mortgage tailored to our needs, all while saving money. If you're looking for a mortgage, I highly recommend One2One Mortgage Solutions for their transparency and customer-focused approach.

Thank you to the team at One2One

19 October 2023
Unprompted review
Rated 5 out of 5 stars

Thank you Zoey and Abbey!

Being first time buyers can be a bit daunting but we cannot praise Zoey and Abbey for assisting us and clearly explaining everything from beginning to end. We would highly recommend anyone looking to buy a home to go to One2One. Thank you so much!

29 September 2023
Unprompted review
Rated 5 out of 5 stars

Total professionals

Would like to thank niall and everyone involved especially Abbey who we couldn't have done it without her tireless work she done it didn't matter what we asked she always found the answer Abbey is a true professional and a credit to one2one mortgage solutions Ltd will definitely be using their services again and would 100% recommend them once again thank you

15 September 2023
Unprompted review
Rated 5 out of 5 stars

A* service!

This is our first time re-mortgaging and we had no clue where to start. James and his team have been amazing throughout the entire process and have been available for our questions. We will definitely use them again for future remortgages.

19 September 2023
Unprompted review
Rated 5 out of 5 stars

As first time buyers James has been…

As first time buyers James has been exceptionally helpful and made the experience a little easier for me and my boyfriend. Would 100% recommend to anyone needing help with mortgages.

2 October 2023
Unprompted review
Rated 5 out of 5 stars

Thankyou to Zoey&Abbey

Thankyou to Zoey&Abbey!

Being a first time buyer and being so nervous these girls put you at ease.
They explain everything to you and no matter the questions you ask they are so helpful!
Would definitely recommend them mun

12 October 2023
Unprompted review
Rated 5 out of 5 stars

Thank you Zoey and Abby

Want to a massive thank you to Zoey and Abby, for helping myself and my boyfriend to get our first house as first time buyers. You are both amazing and helped us out so much would highly recommend to others that are looking for a mortgage.

29 September 2023
Unprompted review
Rated 5 out of 5 stars

Zoey and Abbey have been absolutely…

Zoey and Abbey have been absolutely brilliant from start to finish. Being first time buyers it is a bit daunting but they made it so easy for us and always being there with any questions or queries we had. Would highly recommend to anyone.

29 September 2023
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look