I had an issue with an Admin tool. Hiranmay from Advanced invited me to a meeting to witness the issue. He got us working very quickly which is very much appreciated by us.
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Robert was very helpful and guided me by logging in and ensured smooth process for submission to HMRC went well Even sent me the process of how to do it next time around. Very pleased especially... See more
Company replied
Poor technical customer support I have used Adastra for many years and the customer support service has continued to go down hill. It is a good service if you need something the help desk can action... See more
Company replied
Great support and very helpful team member Manikanta. The issue was resolved and communication was excellent. Thank you!
Company replied
Company details
Written by the company
We power the world of work through our portfolios of sector-focused software that effortlessly gets the job done, giving you the freedom to focus on thriving for your customers, your people and your communities.
Contact info
Booth Park 4, Chelford Road, WA16 8GS, Knutsford, England, United Kingdom
- 03303434000
4.2
Great
8 reviews
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very quick resolution
I had an issue with an Admin tool.
Hiranmay from Advanced invited me to a meeting to witness the issue. He got us working very quickly which is very much appreciated by us.
19 May 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Nikki was fantastic help
17 April 2026
Unprompted review
Reply from OneAdvanced - Knutsford
Thank you so much for the review!
Nikki was super helpful and efficient!
13 April 2026
Unprompted review
Reply from OneAdvanced - Knutsford
Thank you so much for the review!
Great support and very helpful team…
Great support and very helpful team member Manikanta. The issue was resolved and communication was excellent. Thank you!
10 March 2026
Unprompted review
Reply from OneAdvanced - Knutsford
Thank you so much for the review!
Very helpful advice and assistance
Robert was very helpful and guided me by logging in and ensured smooth process for submission to HMRC went well
Even sent me the process of how to do it next time around.
Very pleased especially on a Monday morning !
8 December 2025
Unprompted review
Reply from OneAdvanced - Knutsford
Thank you so much for the review Jacob! I'll be sure to let Robert know.
Kind Regards,
Luke
Terrible Company to use
Terrible Company to use. They have had a cyber attack and will not tell customers when it will get fixed.
25 August 2022
Unprompted review
Reply from OneAdvanced - Knutsford
We fully understand the challenges this incident has caused for our customers and appreciate your patience and understanding as we work to recover from this cyber-attack. While our recovery work progresses, we thank customers for continuing to implement their contingency measures. We have been providing regular updates regarding the recovery plans to our customers by email as well as on our website https://www.oneadvanced.com/cyber-incident/. Customers should contact their account managers for further information or support.
Poor technical customer support
Poor technical customer support
I have used Adastra for many years and the customer support service has continued to go down hill. It is a good service if you need something the help desk can action but if not expect to have to have tickets open for over 8 months. Despite escalation through the portal there is no response or update and no actions. I have noticed we have been receiving emails lately that state our tickets are being looked at but is this actually happening as I still have not any resolved. They have introduced mandatory upgrades and add on extra costs for every piece of work they do but do not improve their support. On the upside they are always polite and courteous and create good customer relations with good intentions. Its a shame that their best people are obviously overworked. Please address these issues as clinical systems and delayed support responses do not mix.
7 September 2021
Unprompted review
Reply from OneAdvanced - Knutsford
Hi Yvonne,
Advanced are sorry to hear about your experience. We will be in touch to further investigate your concerns and apologise for any inconvenience caused.
Regards, Advanced.
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