They deserve the top spot for providing absolutely appalling service. This company deceives people for its own profit without caring about customer issues; if you have a problem with your television,... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
OneAssist is to be renamed as NilAssist. My 4 emails over 10 days remain unanswered. Phone number 8080333333 is always either switched off or out of coverage area. Other number 18001233330 is auto... See more
Never take insurance from OneAssist. Claim process is very bad. They will play all tricks to reject claims. One assist rejected my claim for accidental damage stating that the damage happened under my... See more
The worst Insurance Company, and I am not saying this like this only, last month I have claimed a service request for My Acer Laptop which was under there 3 years Complete Protection Plan, at that mo... See more
Company details
Written by the company
Founded in June 2011 by Fintech industry veterans Gagan Maini and Subrat Pani, OneAssist Consumer Solutions Pvt Ltd is headquartered out of Mumbai, India. Having done extensive research on what worries the New-Age Indian, we realized that over the years we have started getting dependent, albeit unconsciously, on small things. So much so, that we don’t even realize how dependent we are on them, unless they cease to be a part of our daily lives. Most often, it is these smallest things which we usually take for granted, that give us the biggest grief. This helped us zero on those 2 “dependables” which each of us just can’t do without. Our Wallets & Our Mobile Phones. Thus was born OneAssist – A One Stop Assistance Platform which takes care of all the worries, does all the leg-work and assists you by being that Rock solid support that you can bank on Always. But more importantly, we also ensure that YOU always remain in control and never feel Vulnerable about things you are most dependent upon.
Contact info
United States
- www.oneassist.in
2.0
Poor
668 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
RAM is not covered in extended warranty!! such nonsense
I have purchased 2 yrs extended ADP warranty on my HP laptop bought on 26 jan 2023. Now on expiry of an year, on expiry of my original HP warranty, having issues with RAM and display. When I called and inquired they say that it doesn't cover hardware and manufacturing defects and that it only covers liquid and accidental damages. Such a scam!! 5.4k is a waste now.
HP ppl are like we don't support any 3rd party warranties! Wht the hell should the buyer do ?
12 February 2024
Unprompted review
Reply from Oneassist
Dear Archana, our team tried to contact you multiple times via calls however the team was unable to establish conversation with your since the calls went unanswered. We are marking the escalation as closed. Please reach out us in case any further assistance is required - Team OneAssist.
iphone 14 claim
i m sahi bansal mera iphone 14 hai jis pe mne one assist ka lcd inshurance ka plan liya huya hai accident hone ke karan phone damge ho gya mera phone 15jan 2024 se inke pass hai aj 25 jan 2024 hai abhi tak esimate nhi diya gya jab plan lete hai us waqt bolte kuch hai claim ke tym sab badal jata hai cheap service one assist ik fraud compny hai
15 January 2024
Unprompted review
Reply from Oneassist
Dear customer,We regret to hear about your daunting experience. Allow us a chance to make this right. We will have my team connect and assist you further within next 24 working for the acknowledgement - Team, OneAssist.
Took time but got resolution
1 December 2023
Unprompted review
Reply from Oneassist
Dear Customer, great to hear you're satisfied! Your feedback matters to us. Regards Team - OneAssist.
Excellent service
1 December 2023
Unprompted review
Reply from Oneassist
Dear Sabnam, thank you for sending this feedback along, we're happy to hear it! – Team OneAssist.
Goodreponce
1 December 2023
Unprompted review
Reply from Oneassist
Dear Mr. Reddy, thank you for sending this feedback along, we're happy to hear it! – Team OneAssist.
helpful executive provide by samsung
7 November 2023
Unprompted review
Reply from Oneassist
Dear Customer, thank you for sending this feedback along, we're happy to hear it! – Team OneAssist.
Very good service.Full satisfied.
4 November 2023
Unprompted review
Reply from Oneassist
Dear Bijnan, Thank you for the glowing 5-star rating and your kind words! We're thrilled to have met your expectations. - Team OneAssist
Quick response from one assist team.
Quick response from one assist team.
Thank you so much.
16 October 2023
Unprompted review
Reply from Oneassist
Dear Deekshith, Thank you for choosing us! Your 5-star rating and kind words inspire us to keep delivering excellence. - Team OneAssist.
I am satisfied now with resolution.as…
I am satisfied now with resolution.as per promise by executive my device successfully received safely now.
16 October 2023
Unprompted review
Reply from Oneassist
Dear Surendra, Thank you for the glowing 5-star rating and your kind words! We're thrilled to have met your expectations. - Team OneAssist
Good support teem
13 October 2023
Unprompted review
Reply from Oneassist
Dear Customer, Looks like we have hit the mark for you. thanks for the perfect rating.- Team OneAssist
Needs improvement in service quality
Although One Assist was unable to repair the phone, They returned it back as it is. Experience with their service was not as expected but it is good to see that their higher management and escalation team works professionally.
26 September 2023
Unprompted review
Reply from Oneassist
Dear Arnab, as per the recent updates from our team, your concern stands addressed. Please feel free to reach out to us in case of further assistance - Team OneAssist.
Don't purchase this company policy…
Don't purchase this company policy fraud company
2 November 2022
Unprompted review
Reply from Oneassist
Dear Kundan, our goal is to provide the best possible service to all our customers, and it sounds like we fell short for you. Please help us with your registered contact number, via this link https://survey.webengage.com/ws/~1qq44ps along with a brief description of your concern so we can help you out, so we can help you out -Team OneAssist.
Fake Service
Fake Service
I have booked service for my MacBook Pro, but the service is fake because after 25 days of not picking up my product, I am calling every day on support, but not responding genuinely.
20 September 2023
Unprompted review
Reply from Oneassist
Dear Sajid, as discussed, we are unable to comply with your request as we don't have a similar policy. As per the recent update, your device is repaired. Hence, we are closing the escalation from our end - Team OneAssist.
Excellent Service
Excellent Service, Supportive Staff, Quick resolution
1 October 2023
Unprompted review
Reply from Oneassist
Dear Rakesh, we’re really grateful and appreciate you taking the time to share your feedback with us - Team OneAssist.
Excellent service I loved it thank u so…
Excellent service I loved it thank u so much one assit
1 October 2023
Unprompted review
Reply from Oneassist
Dear Krunal, we are happy to hear that our team provided you with excellent service. We’ll make sure that they receive your feedback - Team OneAssist.
I'm satisfied with the service
I'm satisfied with the service. Technician behaviour was also very good.
2 October 2023
Unprompted review
Reply from Oneassist
Dear Ankit, we are happy to hear that our team provided you with the best service. We’ll make sure that they receive your feedback - Team OneAssist.
Good exprince
3 October 2023
Unprompted review
Reply from Oneassist
Dear Naveen, thank you for sharing your experience with us - Team OneAssist.
Technician came on time and repaired…
Technician came on time and repaired the product well. Customer care also responded well.
25 September 2023
Unprompted review
Reply from Oneassist
Dear Mr.Reddy, we appreciate any opportunity to hear from our customers and do our best every day to ensure that our customers' needs are met and heard. We would be happy to share your feedback with our team - Team OneAssist.
At initial stage I had to follow up…
At initial stage I had to follow up couple of times and after than when issue was taken over by Ms.Sakshi Solanki after that issue was resolved pretty fast. She helped and did follow up till the issue was resolved.
26 September 2023
Unprompted review
Reply from Oneassist
Dear Pankaj, Thank you for taking the time to share your experience with our dedicated executive,Sakshi Solanki. We're delighted to hear that they were able to successfully resolve your issue. Customer satisfaction is our top priority, and we're glad we could meet your expectations. - Team OneAssist
Frod insurance company
I have insurance from one assist company for last two years. I have never used it. I bought it for my iPhone. And when I took that insurance, I was told that if your phone ever gets damaged, we will repair it or if it breaks completely, we will replace you with a new phone! With full faith I took insurance from them and unfortunately my phone display broke, the phone was in full working condition and was receiving calls. Due to insurance, I sent the phone to one assist, they sent my phone to Apple company completely damaged and told me that we can't give you a new device because your phone is not fully repaired, they gave me a very low price of the phone under BUR and They refused to give me my phone when I argued with the company they returned my phone to me in a very bad condition. I couldn't even repair it, and I couldn't argue with him because I had no proof. That's how I was cheated. My money was spent and my phone was lost. However, my request to everyone is to get insurance from One Assist with full information, otherwise you may be cheated like me.😡😡😡
11 September 2023
Unprompted review
Reply from Oneassist
Dear Vishal, your experience is certainly concerning and we'll ensure that the required assistance is provided to you. We have raised your issue to the relevant team, rest assured that our team will turn this around for you. Your patience in the meantime is much appreciated. Regards, Team OneAssist.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.