They deserve the top spot for providing absolutely appalling service. This company deceives people for its own profit without caring about customer issues; if you have a problem with your television,... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
OneAssist is to be renamed as NilAssist. My 4 emails over 10 days remain unanswered. Phone number 8080333333 is always either switched off or out of coverage area. Other number 18001233330 is auto... See more
Never take insurance from OneAssist. Claim process is very bad. They will play all tricks to reject claims. One assist rejected my claim for accidental damage stating that the damage happened under my... See more
The worst Insurance Company, and I am not saying this like this only, last month I have claimed a service request for My Acer Laptop which was under there 3 years Complete Protection Plan, at that mo... See more
Company details
Written by the company
Founded in June 2011 by Fintech industry veterans Gagan Maini and Subrat Pani, OneAssist Consumer Solutions Pvt Ltd is headquartered out of Mumbai, India. Having done extensive research on what worries the New-Age Indian, we realized that over the years we have started getting dependent, albeit unconsciously, on small things. So much so, that we don’t even realize how dependent we are on them, unless they cease to be a part of our daily lives. Most often, it is these smallest things which we usually take for granted, that give us the biggest grief. This helped us zero on those 2 “dependables” which each of us just can’t do without. Our Wallets & Our Mobile Phones. Thus was born OneAssist – A One Stop Assistance Platform which takes care of all the worries, does all the leg-work and assists you by being that Rock solid support that you can bank on Always. But more importantly, we also ensure that YOU always remain in control and never feel Vulnerable about things you are most dependent upon.
Contact info
United States
- www.oneassist.in
2.0
Poor
668 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fake company
I send my phone for repair to one assist and they said your phone is beyond economic repair so we are giving 22k amount and keeping the phone with us. But I asked them to send my phone back they send my phone back with water fill in it screen is duplicate and damaged . What a shame to this company. I have another mobile insurance with this company but I am cancelling that also.
21 September 2023
Unprompted review
Reply from Oneassist
We do not intend to cause you any inconvenience, Sachin! Rest assured, we’ve highlighted your concern with utmost priority. To assist you better, one of our team member will contact you at the earliest with better clarity & insights - Team OneAssist.
Very good experience in one assist and…
Very good experience in one assist and good service and excellent service
18 September 2023
Unprompted review
Reply from Oneassist
Dear Anmol, we’re so grateful that you took the time out of your day to share your review with us - Team OneAssist.
Good company
19 September 2023
Unprompted review
Reply from Oneassist
Dear Customer, we’re so grateful that you took the time out of your day to share your review with us - Team OneAssist.
I have got the service after doing…
I have got the service after doing complaint 3 times
16 September 2023
Unprompted review
Reply from Oneassist
Dear Sunil, we regret the inconvenience faced and appreciate your patience. Your 4-star rating encourages us to enhance our service for a seamless experience - Team OneAssist
Fraud company
I purchased laptop from Flipkart with two year extended warranty for damaged protection but after one year when I claim for warranty they make daily silly excuses like upload documents properly, about incident how laptop fall from hand.are Bhai Maine insurance karwaya hai paise de kar uske baad bhi itna drama....one assist kewal insurance ke paise le kar customers ko bewkuf bana rahe hai unka intention hii nahi hai laptop bana kar Dene kaa.. fraud fraud and fraud company hai one assist humlogo ke paiso se apni company chala rahi hai I suggest never buy insurance from one assist
6 September 2023
Unprompted review
Reply from Oneassist
Dear Customer, we are sorry to hear about the issue you are having. We never want our customers to have such an experience. Please provide us with your registered contact number via this link https://survey.webengage.com/ws/~1qq44ps so that our team shall investigate your case and assist you at the earliest- Team OneAssist.
One assist fraud
I recently had the unfortunate experience of dealing with one assist and I must say it was incredibly disappointing. From start to finish, my interactions with this company left me frustrated and dissatisfied.
Firstly, their customer service is abysmal. It seems like they have no interest in genuinely assisting their customers. Whenever I called with a question or concern, they are more interested in proving themself right and us wrong, seemed more interested in getting me off the phone than addressing my issues.
Moreover, their claims process is a nightmare. I had to file a claim for a legitimate incident, and the hoops I had to jump through were absurd. They assured a single working day estimate and here i am since it took more than a month to get estimate. It felt like they were doing everything possible to avoid fulfilling their obligations by killing time.
It's clear that they prioritize their profits over the well-being of their customers.
In short, one assist is a company that I would strongly advise against. Their lackluster customer service, convoluted claims process, and high premiums make them a company that I will never do business with again. Save yourself the headache and look elsewhere for insurance coverage.
16 August 2023
Unprompted review
Reply from Oneassist
Dear Niranjan, we need to take a closer look at this issue to see what's going on. Meanwhile, can you do us a favor and help us with your registered contact number via this link https://survey.webengage.com/ws/~1qq44ps along with a brief description of your concern so we can help you out -Team OneAssist.
ONE ASSIST is a fruad and scammer…
ONE ASSIST is a fruad and scammer company. they know how they reject the maximum people claims. in twitter and any other social media platform you know maximum people say DONT buy any product or services through ONE ASSIST and PLEASE aware your friends and family to aware these types of scammer companies like ONE ASSIST. JAGO GRAHAK JAGO
8 September 2023
Unprompted review
Reply from Oneassist
Dear Abhishek, We are genuinely sorry to hear about your dissatisfaction, and we would like to take the opportunity to look into your case more closely. Could you please share your registered contact number with us through the following link:https://survey.webengage.com/ws/~1qq44ps? Our dedicated team will investigate your case promptly and provide you with assistance as soon as possible. - Team OneAssist.
Thanku anchal mam
Thanku anchal mam. For guiding me and helping me to claim warranty.
2 September 2023
Unprompted review
Reply from Oneassist
Dear Tushar, we’re so grateful that you took the time out of your day to share your review with us. We’ll make sure that Aanchal receives your kind feedback. It will make their day! - Team OneAssist.
Not trusted insurance broker
Not trusted insurance broker. Poor service. Finding the ways to decline the refund. Trust your manufacturer for a warranty than these insurance brokers. They couldn't able to clarify queries. By saying apologies, they are closing the case.
29 August 2023
Unprompted review
Reply from Oneassist
Dear Customer, the concerned team has contacted you and have explained the accurate details. Please be informed, the claim is rejected on the correct grounds as per the policy clause. Do write us back in case any further assistance is required - Team, OneAssist.
Poor customer service.
Poor customer service.
Too delay in response
Review process is the worst in all
18 August 2023
Unprompted review
Reply from Oneassist
Dear Sreenath, we are sorry to hear about the issue you are having. We never want our customers to have such an experience. Please provide us with your registered contact number via this link https://survey.webengage.com/ws/~1qq44ps so that our team shall investigate your case and assist you at the earliest- Team OneAssist.
Good experience...
25 July 2023
Unprompted review
Reply from Oneassist
Dear Customer, we’re happy to see that you had a 5-Star experience - Team OneAssist.
i am fully satisfied with the service
13 July 2023
Unprompted review
Reply from Oneassist
Dear Rahul, it’s always amazing to hear that we’ve been successful in our goal of providing our customers with the best possible experience. Thank you for giving us the chance to serve you - Team OneAssist.
Good service
11 July 2023
Unprompted review
Reply from Oneassist
Dear Aaliya, thank you for appreciating our services. We're very glad you had a great experience with us - Team OneAssist.
Best service till now
29 June 2023
Unprompted review
Reply from Oneassist
Thank you Harshita. It makes our day to hear that we were able to provide you 5-star service - Team OneAssist.
I am very happy with the service which…
I am very happy with the service which I received from one assist and customer executive support me very nicely
29 June 2023
Unprompted review
Reply from Oneassist
Dear Vaishnavi, it’s always amazing to hear that we’ve been successful in our goal of providing our customers with the best possible experience. Thank you for giving us the chance to serve you - Team OneAssist.
I am thankfull to customer executive…
I am thankfull to customer executive because she help me very politely
28 June 2023
Unprompted review
Reply from Oneassist
Dear Customer, we are happy to hear that our team provided you with excellent service. We’ll make sure that they receive your feedback - Team OneAssist.
Good experience
28 June 2023
Unprompted review
Reply from Oneassist
Dear Customer, we’re happy to see that you had a 5-Star experience - Team OneAssist.
Happy with service
28 June 2023
Unprompted review
Reply from Oneassist
Thank you Kunal. It makes our day to hear that we were able to provide you 5-star service - Team OneAssist.
Happy with service
28 June 2023
Unprompted review
Reply from Oneassist
Thank you Enoch. It makes our day to hear that we were able to provide you 5-star service - Team OneAssist.
Good services
28 June 2023
Unprompted review
Reply from Oneassist
Dear Harshal, thank you for appreciating our services - Team OneAssist.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.