OneAssist is to be renamed as NilAssist. My 4 emails over 10 days remain unanswered. Phone number 8080333333 is always either switched off or out of coverage area. Other number 18001233330 is auto... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Hi worst service in world I have given tv not done after taking 1month completed And they did separate damage for that Please don't buy one assist No repairing nothing existing parts wi... See more
I am extremely disappointed with the way OneAssist has handled my case. Your team has shown unbelievable carelessness. I gave my mobile for service, and instead of fixing it, you further damaged... See more
Never take insurance from OneAssist. Claim process is very bad. They will play all tricks to reject claims. One assist rejected my claim for accidental damage stating that the damage happened under my... See more
Company details
Written by the company
Founded in June 2011 by Fintech industry veterans Gagan Maini and Subrat Pani, OneAssist Consumer Solutions Pvt Ltd is headquartered out of Mumbai, India. Having done extensive research on what worries the New-Age Indian, we realized that over the years we have started getting dependent, albeit unconsciously, on small things. So much so, that we don’t even realize how dependent we are on them, unless they cease to be a part of our daily lives. Most often, it is these smallest things which we usually take for granted, that give us the biggest grief. This helped us zero on those 2 “dependables” which each of us just can’t do without. Our Wallets & Our Mobile Phones. Thus was born OneAssist – A One Stop Assistance Platform which takes care of all the worries, does all the leg-work and assists you by being that Rock solid support that you can bank on Always. But more importantly, we also ensure that YOU always remain in control and never feel Vulnerable about things you are most dependent upon.
Contact info
United States
- www.oneassist.in
2.0
Poor
669 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good services
28 June 2023
Unprompted review
Reply from Oneassist
Dear Harshal, thank you for appreciating our services - Team OneAssist.
I’m happy with the service
27 June 2023
Unprompted review
Reply from Oneassist
Dear Kajal, thank you for your 5-star rating! We are delighted to hear that you are happy with our service. Your satisfaction is our ultimate goal, and we appreciate your kind feedback. - Team OneAssist.
Pathetic
Refusing to process the claim on arbitrary grounds and rejecting the planned repair.
Extremely terrible services and processes.
Total consumer harassment. Regret buying the plan. Total waste of money and time.
26 June 2023
Unprompted review
Reply from Oneassist
Dear Customer, as per the recent updates from our team, your concern stands addressed. Please feel free to reach out to us in case of further assistance - Team OneAssist.
Extremely horrible service as they have…
Extremely horrible service as they have been telling my 80 year old dad for the past week that device will be collected, and no one has bothered to collect the device. Is this how they treat a super senior citizen? NEVER RECOMMEND...THEY ARE A CON COMPANY
Update:
They collected the phone after bad review and had mislead the Samsung service centre that the device is not in warranty and they have arrived at a settlement of less than half the price of the handset which was used only for less than 3 months from date of purchase
Con company
Service Request ID : 20537055
5 June 2023
Unprompted review
Reply from Oneassist
Dear Sivakumar, as per the recent updates from our team, your concern stands addressed. Please do not hesitate to reach out to us directly. Our support team remains at your disposal, and we will be more than happy to assist you further - Team OneAssist.
Best experience
8 June 2023
Unprompted review
Reply from Oneassist
Dear Ujala, we’re happy to see that you had a 5-Star experience - Team OneAssist.
Very goodbye service
29 May 2023
Unprompted review
Reply from Oneassist
Dear Sana, thank you for the 5-star rating! We're glad you're happy with our service. - Team OneAssist.
Worst possible customer service
Worst possible customer service, if one assist could be given minus 10, That is the rating they deserve, My Ac had a water leakage problem,Paid them INR 599, After their technician visit, the water is still dripping, Kept complaining to customer care. No support, no refund. Stay away from this fraud company
22 May 2023
Unprompted review
Reply from Oneassist
Dear Ujjal, we have shared the required details regarding your concern via email. Please feel free to reach out to us in case of further assistance - Team OneAssist - Team OneAssist.
Good service
26 May 2023
Unprompted review
Reply from Oneassist
Dear Sachin, thank you for the 5-star rating! We're delighted to hear that you had a great experience with our service. - Team OneAssist
Happy with service
23 May 2023
Unprompted review
Reply from Oneassist
Thank you Ayaaz. It makes our day to hear that we were able to provide you with the best service - Team OneAssist.
Overall service was good
23 May 2023
Unprompted review
Reply from Oneassist
Dear Abbas, thank you for sharing your experience with us - Team OneAssist.
Happy with service
23 May 2023
Unprompted review
Reply from Oneassist
Dear Abhishek, we are grateful that you took the time out to help us with a review - Team OneAssist.
Good service received
23 May 2023
Unprompted review
Reply from Oneassist
Dear Madhiha, we’re really grateful and appreciate you taking the time to share your feedback with us - Team OneAssist.
Going forward will take the service…
Going forward will take the service from one assist
22 May 2023
Unprompted review
Reply from Oneassist
Dear Karthikeyan, thank you for the perfect rating. We appreciate your trust and decision to continue using our services. We're committed to delivering reliable and efficient assistance whenever you need it. - Team OneAssist
Good service provider
22 May 2023
Unprompted review
Reply from Oneassist
Dear Pratidyna, thank you for your kind words! We strive to provide excellent service to our customers and we're delighted to hear that you had a positive experience with us. - Team OneAssist.
Haapy with service
22 May 2023
Unprompted review
Reply from Oneassist
Dear Arbaaz, we're glad to hear that you're satisfied with our service! Thank you for your feedback and support- Team OneAssist
I am very satisfied with
19 May 2023
Unprompted review
Reply from Oneassist
Dear Pranali, thank you for taking the time to leave us a 5-star review! We're delighted to have provided you with a positive experience.- Team OneAssist
Happy with oneassist
19 May 2023
Unprompted review
Reply from Oneassist
Dear Saniya, thank you for your glowing 5-star review! We're delighted to have met your expectations. - Team OneAssist.
Bad experience
Their technician are con man.my refrigerator was cooling ice in freeze and fridge there was no cooling.he didn't check anything and straight away said compressor is not working.he spent entire time in convincing this.
Then when I told him I will not replace compressor .he started convincing me it is board issue.
My family member suggested to keep refrigerator off for 1-2 days.
post that my refrigerator is working absolutely fine.no issues.my suggestion is not to rely on these technicians as they will try to con you in every possible way.he was askin 5k-10k.it got fixed by keeping it switched off.my only point is they should give correct diagnosis.we should ask technician to check every part of fridge with meter and then say something.
14 May 2023
Unprompted review
Reply from Oneassist
Dear Nishka, we need to take a closer look at this issue to see what's going on. Meanwhile, can you do us a favor and help us with your registered contact number via this link https://survey.webengage.com/ws/~1qq44ps so we can help you out -Team OneAssist.
Happy with servixe
16 May 2023
Unprompted review
Reply from Oneassist
Thank you Parshil. It makes our day to hear that we were able to provide you 5-star service - Team OneAssist.
Recieved good experience
16 May 2023
Unprompted review
Reply from Oneassist
Dear Shamna, we’re happy to hear that you had a 5-Star experience - Team OneAssist.
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