I placed an order with One Direct on January 20th, 2026, with a total value of over €1,200. Initially, the process did not go well: the delivery was delayed and communication was limited. After p... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Wanting to buy a car to car radio set and was encouraged by a mate to try this company, as he had had good previous service. The radios chosen were Mitex Extreme and the price was good.... See more
Company replied
Easy to order, had to order 3 pieces to reach min value prior to checking out which was a bit of an inconvenience. Ordered late on the Wednesday and received items the very next day which was quicker... See more
Company replied
Purchased our boardroom TV from Onedirect and the whole process was smooth from start to finish. Ordering was quick and simple, communication was clear, and delivery was fast and efficient. Every... See more
Company replied
Company details
- #150 of 189 best companies in Electronics store
About Onedirect
Written by the company
We know that communicating effectively is fundamental to today’s businesses and that is why we work with the best brands available.
So whether you are looking for conference equipment, headsets, telephone systems or walkie-talkies, our team of specialists can provide the expert advice needed to help you to find the best solutions for your business.
Our after sales care is second to none and our staff can provide free technical assistance to help you set up and configure your equipment. Just call us Monday to Friday, 8.30am to 5.30pm on 0333 123 3050.
So whether you are looking for conference equipment, headsets, telephone systems or walkie-talkies, our team of specialists can provide the expert advice needed to help you to find the best solutions for your business.
Our after sales care is second to none and our staff can provide free technical assistance to help you set up and configure your equipment. Just call us Monday to Friday, 8.30am to 5.30pm on 0333 123 3050.
Onedirect.co.uk
Written by the company
Contact info
Wilberforce House, Station Road, NW4 4QE, London
- 0333 123 3050
- contact@onedirect.co.uk
- www.onedirect.co.uk
4.3
Excellent
3k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 76% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent All Round!
Excellent service from 1st contact to delivery. Highly recommend this Company. I dealt with Wesley Bone & Lauren Gough. Both very professional & extremely helpful & most importantly for me answered my emails immediately.
28 February 2026
Reply from Onedirect
Hi Carol,
Thank you for your kind feedback.
We’re thrilled that your experience with us met your expectations.
It is a pleasure to hear how Wesley and Lauren provided prompt and attentive support throughout your order process. A quick response is something we take pride in and we’re glad it made a difference for you.
We look forward to seeing you again.
With renewed thanks,
The Onedirect Team
Reply from Onedirect
Hi Janet,
Thank you for this review.
It's wonderful to hear that your experience with Onedirect.co.uk met your expectations.
We appreciate your kind words about our service and the efficiency of our delivery process. Our team is committed to providing quick and reliable solutions, and it’s always motivating to know we’ve hit the mark.
We look forward to seeing you again!
Best wishes,
The Onedirect Team
Very friendly and professional and the…
Very friendly and professional and the service was quick and easy
26 February 2026
Reply from Onedirect
Hi Roliver,
Thanks for such great feedback.
It’s wonderful to hear that you had a positive experience with us. Your recognition of their efforts means a great deal.
We look forward to welcoming you back.
All the best!
The Onedirect Team
Very poor
Very poor.
Not convinced the phone works and one direct refused to accept it being returned.
10 February 2026
Reply from Onedirect
Hi Jonathan,
Thank you for your review.
As we explained by email, we are unable to accept returns for products that are not complete and do not include their original packaging, even if the product itself is working. The item needs to be resold, and without its original packaging and full contents it cannot be sold again.
We appreciate your understanding.
Kind regards,
The Onedirect Team
Reply from Onedirect
Hi,
Thank you for your feedback.
It’s fantastic to hear you had such a positive experience with Onedirect.co.uk.
We’re thrilled our team could assist you effectively and that our commitment to quality service made a difference. Knowing you value the support we provide motivates us to keep delivering our best every day.
We hope to see you again soon.
Take care,
The Onedirect Team
Helpful in choosing a product and was…
Helpful in choosing a product and was delivered on time with value for money.
6 February 2026
Reply from Onedirect
Hi Chris,
Thanks for your great feedback.
It’s wonderful to hear you had such a positive experience with Onedirect.co.uk.
We’re delighted our team could assist in finding the right product for your needs and that everything arrived as expected. Ensuring timely delivery and great value is always our priority, so we’re thrilled this came through for you.
We hope to see you again soon.
Take care,
The Onedirect Team
One Direct
One Direct - very quick to respond, communicated every step of the order and delivery. Item received in a couple of days. MD very happy with the quality of the product received. I would recommend One direct.
20 February 2026
Unprompted review
Reply from Onedirect
Hi Lisa Marie,
Thank you for your kind feedback.
We are thrilled to hear that you had such a seamless experience with One Direct.
We take pride in ensuring timely deliveries and maintaining high product standards, so it’s great to hear the MD was pleased with the quality. Your recommendation means a lot to our team and reinforces our commitment to excellence.
We look forward to seeing you again.
Best regards,
The Onedirect Team
Excellent Service – Quick & Hassle-Free
Purchased our boardroom TV from Onedirect and the whole process was smooth from start to finish.
Ordering was quick and simple, communication was clear, and delivery was fast and efficient. Everything arrived exactly as expected with no fuss at all.
Excellent service – would definitely use again.
10 February 2026
Reply from Onedirect
Hello Paul,
Thanks for your great feedback.
It's wonderful to hear you found the ordering process straightforward. Our team takes pride in ensuring fast and reliable delivery, so we're delighted everything arrived as expected without any issues.
We look forward to your next visit.
Kind regards,
The Onedirect Team
Reply from Onedirect
Hi Steve,
Thanks for your great feedback.
It’s wonderful to know your experience with us was so positive.
We take pride in providing timely support and value-driven solutions to all our customers.
We look forward to seeing you again.
All the best!
The Onedirect Team
Issues ultimately resolved properly
I placed an order with One Direct on January 20th, 2026, with a total value of over €1,200. Initially, the process did not go well: the delivery was delayed and communication was limited.
After posting a negative review, One Direct contacted me and took the situation seriously. In the meantime, everything has been properly resolved and the shipments are now on their way.
The start was disappointing, but the way the issue was ultimately handled deserves a more positive rating.
20 January 2026
Unprompted review
Reply from Onedirect
Hi Dennis,
Thank you for taking the time to update your review.
We sincerely apologise again for the initial inconvenience you experienced. The Netherlands website is currently undergoing important system updates and operational changes, which unfortunately caused some temporary delays and communication gaps during your order process.
That said, we are very pleased that we were able to resolve the situation and get your shipments back on track. Your feedback is extremely valuable, as it helps us improve both our processes and our customer communication during this transition period.
We truly appreciate your patience and your recognition of how the matter was ultimately handled. If there is ever anything further we can assist you with, our team will be happy to help.
Kind regards,
The Onedirect Team
Excellent Pre-sales support / prompt delivery / after sales support
Excellent pre-sales support, prompt delivery and impressive after sales support, thank you. Purchased from OneDirect many years ago and did not hesitate to return for further hardware that was required.
23 January 2026
Reply from Onedirect
Hi,
Thanks for your great feedback.
It's wonderful to hear about your positive experience with Onedirect.co.uk.
We're thrilled our team could assist you promptly during your purchase journey and that everything arrived quickly. Knowing you returned for additional hardware needs truly means a lot; we value the trust you've placed in us over the years. Our customer service team will be delighted they continue to make a difference even after your order arrives.
We look forward to your next visit.
Kind regards,
The Onedirect Team
Excellent
I purchased a visualiser for use on a dental course, and it exceeded expectations. The image quality was excellent, making demonstrations clear and easy to follow for all delegates. It was simple to set up, intuitive to use, and proved to be a real asset for teaching and hands-on learning. A highly effective tool that genuinely enhanced the course experience.
10 January 2026
Reply from Onedirect
Hi,
Thank you for your feedback.
We are thrilled that your experience with our product met your needs so effectively.
It is fantastic to hear the visualiser performed well during your course. We take pride in providing tools that simplify complex tasks, and we’re glad its ease of use contributed to a seamless teaching environment.
Knowing it enhanced hands-on learning for delegates is exactly the impact we strive for.
We look forward to welcoming you back and are here for anything you might need.
Best wishes,
The Onedirect Team
Reply from Onedirect
Hi Paul,
Thanks for your great feedback.
We're delighted your experience with Onedirect.co.uk met your expectations.
It’s great that our straightforward approach and competitive pricing resonated with you. We aim to keep things simple while delivering the quality service our customers deserve.
We look forward to seeing you again in the future.
Kind regards,
The Onedirect Team
Great service
Fantastic service. I was looking for a headset suitable for UC, and while the website description did not explicitly specify UC compatibility, a quick email to One Direct clarified everything. They responded promptly and confirmed that the item I was interested in was UC compatible. I was very pleased with the level of service provided.
7 January 2026
Reply from Onedirect
Hi,
Thank you for taking the time to share your experience.
It’s wonderful to know your experience with us was so positive.
We’re thrilled we could quickly confirm the headset’s compatibility and ensure it met your needs. Our team always aims to provide clear, helpful support through every channel, so it’s great this made your decision easier.
We look forward to seeing you again.
Kind regards,
The Onedirect Team
Reply from Onedirect
Hi Andrew,
Thanks for your great feedback.
It's wonderful to hear that your experience with our service met your expectations.
We're delighted that the quick delivery and your walkie talkie purchase contributed positively to your day. Our team takes pride in ensuring orders reach customers promptly while maintaining the quality standards we're known for.
We are here for you when you need us next.
Happy New Year,
The Onedirect Team
It was easy to order and the item was…
It was easy to order and the item was delivered well before the stipulated number of days needing to fulfill.
16 December 2025
Reply from Onedirect
Hi Pallab,
Thanks for your great feedback.
We’re thrilled to hear you had such a smooth experience with Onedirect.co.uk. Your feedback truly highlights what we strive to deliver every day.
It’s great to know you found our ordering process straightforward and that your item arrived ahead of schedule. We always aim to combine convenience with reliability, and it’s wonderful to see this reflected in your experience. Providing timely deliveries is a priority for us, especially with our range of options to suit different needs.
Once again, thank you for choosing us for your telecoms equipment needs.
We look forward to welcoming you back.
Happy New Year,
The Onedirect Team
Fantastic company
Fantastic company pleasure to deal with you fast communication and great customer service
11 December 2025
Reply from Onedirect
Hi Miss T,
Thank you for your kind feedback.
We're thrilled to hear you had such a positive experience with us.
It's wonderful that our team's efficiency and support made your interaction enjoyable. We take pride in delivering reliable service and maintaining clear communication at every step.
Please stop by again any time.
Season's greetings!
The Onedirect Team
Competitive pricing and quick delivery
I've used One Call a few times now and the products are really competitively priced and delivery is fast.
2 December 2025
Reply from Onedirect
Hi Martin,
Thanks for your great feedback.
It’s wonderful to hear you’ve had positive experiences with One Direct.
We’re thrilled our competitive pricing and quick delivery times have met your expectations. Your continued trust motivates us to keep delivering quality service.
We look forward to seeing you again soon
All the best,
The Onedirect Team
Reply from Onedirect
Hi ,
Thanks very much for sharing your kind review.
We are thrilled that you had such a positive experience with Onedirect.co.uk.
We are delighted that you appreciated our service and the prompt delivery.
We look forward to seeing you again
With renewed thanks,
The Onedirect Team
Delivery was quick
Delivery was quick, product is working well. Thank you will use you again in future
28 November 2025
Reply from Onedirect
Hi Steve,
Thanks for your great feedback.
We are delighted that your experience with Onedirect was positive.
We appreciate hearing that your purchase arrived efficiently and performs reliably. It is wonderful to know you intend to continue our partnership.
We look forward to seeing you again.
Best wishes,
The Onedirect Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.