www.onhotels.com Reviews 2,581

TrustScore 4 out of 5

4.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Rested for 7 days in April in this hotel. The furniture is certainly dated, but the room we only stayed overnight. Maid service every day. Towels changed, toiletries enclose. The hotel is conveniently... See more

Rated 5 out of 5 stars

When starting to write this I tried to think even one thing why I wouldn't give five stars to this hotel, and couldn't find any, so I gave five and that is my opinion. Everything was fine starting fro... See more

Rated 4 out of 5 stars

We got this hotel at a very reasonable price. Classic styled chambers, a little sad, but wel mantained. Good size, lots of space to put your luggage. Confortable leader sofa. Very pleasant treatment... See more

Company replied

Rated 5 out of 5 stars

Excellent service from the company and quickly replied to a query I had. Currently in Thailand in accommodation booked through them. Looked to book again for a future trip but they're not taking any... See more

Company details

  1. Hotel
  2. Travel deals

Information provided by various external sources

Onhotels.com is one of the world's leading providers of global hotel accommodation. Onhotels.com enables travelers to book substantially discounted accommodation at thousands of hotels worldwide.


Contact info

4.2

Great

TrustScore 4 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great price!

Love the jurys inn aberdeen because of the location and I was about to book this on another site for £75 but looked on this site and it was only £55! Will be booking here from now on!

12 February 2016
Unprompted review
Rated 1 out of 5 stars

I was conned by Onhotels

The reason I booked with Onhotels was I believed the total cost included the resort charges. There was NOTHING about resort charges. My booking confirmation states "only payment for incidentals charges telephone calls, room service, mini bar, laundry is to be collected from the client".
I feel deceived and misled by Onhotels. I will be complaining and requesting a refund from the deceivers Onhotels.

10 February 2016
Unprompted review
www.onhotels.com logo

Reply from www.onhotels.com

Dear Ms. McAllister,

The resort charges are clearly mentioned in our hotel description.
They are compulsory and collected by the hotel only.

Our hotel voucher also mentions that resort fees are to be paid locally:
ONLY PAYMENT FOR INCIDENTAL CHARGES (telephone calls, room service, mini-bar, laundry, resort fees, local city tax etc.).

We are sorry you felt misled.
We remain at your disposal. Best regards.

Rated 1 out of 5 stars

A Shady Company

This website deceitfully advertises. The hotel images are fake. Onhotels.com refuses give back your refund. I did not stay in a disgusting hotel, so they charged and took my money. They refuse to give me back my money. The money they took using some shady contract. Stay away from this shady website. The positive reviews are fake. The post fake images, and bring you bad hotels. If you don't want to stay. They steal your money.

10 February 2016
Unprompted review
Rated 1 out of 5 stars

Manipulative and Shady

They simply refuse to give back your refund, especially when I didn't stay in a disgusting Hotel. The website deceitfully advertises its hotels. The hotel images are fake. This a third party website so be warned going to this website. On hotel.com misleads consumers with shady contracts. I suggest to avoid this website. Ignore the paid reviews. This website is from the UK. You will never get your money back.
Update:
I did not receive my money back. Onhotels.com has lied. Their is not indication that Onhotels.com returned my money.

10 February 2016
Unprompted review
www.onhotels.com logo

Reply from www.onhotels.com

Dear Elvin, we understand you are very unhappy with your hotel experience and sent us an email about it last night.
Our customer service department has already responded to you and has contacted our supplier so that the hotel gives an apology and a full refund.
We will however refute your comments about our company being shady and manipulative.
Your reservation was made through a reputable tour-operator through whom we make tens of thousands of bookings with per year.
We are very sorry that on this occasion, the hotel did not show the level of service anyone should expect and that you were treated badly.
We will do anything we can to resolve this situation quickly but cannot be responsible for the hotel's staff attitude.
We distance ourselves from this poor behaviour and therefore will not accept to be labelled liars and fraudsters.
We would also like to point out that all our reviews are 100% genuine.
Our reservations department will get back to you as we receive a reply from the hotel.
We are genuinely sorry about this very bad hotel experience. Best regards.

Update: Your were refunded in full on 12th February 2016. An email was sent to you. Best regards.

Rated 4 out of 5 stars

perfekt hotell if you want to visit stockholm and do not spent too much money in a hotel

The sorroundings are a semi industrial area but very good connections to the center. The staff is attentive. The room was ok double bed quite small, better single beds for a couple! Breakfast was good for a long day in Stockholm! The room was very clean but a lightly smell of smokers, better after ventilation with open windows. TV with Swedish and English speaking channel. A clean and good hotel without pretensions.
I recommend to call the hotel and chek out if they got the reservation, they could not find it ATT the beginning in their system, but after they find the voucher. Everything was ok and the best price was with onhotels😃😃😉

9 February 2016
Unprompted review
Rated 2 out of 5 stars

Bit more than a misunderstanding

I accidentally booked the wrong hotel. Next day I asked could I be refunded. No. I accept that. I then enquired could I swap hotels. I was advised I could. I provided details of the hotel I wished to change too. Then they came back and said it was a misunderstanding. I could not swap. I advised misunderstanding or not, they said in writing I could swap. They replied that this was not possible. I don't care about a refund but I would like them to keep to their word. I just wish to change hotels.

9 February 2016
Unprompted review
www.onhotels.com logo

Reply from www.onhotels.com

Dear Ls. Lechte, thank you for you message.
We are sorry the information provided was incorrect and provided too hastily.
The offer you booked is non-refundable, non-amendable and therefore we are unable to alter it.
However, despite the strict conditions, our reservations department will check with our hotel supplier if they would exceptionally agree to cancel free of charge provided you rebook another property.
Our reservations team will let you know by email as soon as they have received a reply. Best regards.

Rated 5 out of 5 stars

very good site

I booked only twice with this site (in 2014 and now in 2016). But in both times I payed a fare much more convenient than in other sites. For the same hotel, obviously. So I do reccommend to consult and use this site!

8 February 2016
Unprompted review
Rated 4 out of 5 stars

Nice Staff

the staff are really nice, good clean rooms, good variety of breakfast.I never write a review but had to this time.

7 February 2016
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look