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Online Flooring Store Reviews 15

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TrustScore 4.5 out of 5

4.5

Flooring Shop
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Company details

  1. Flooring Shop

Written by the company

At Online Flooring Store, we take pride in offering Australia’s largest online range of flooring solutions at competitive prices. Whether you're searching for durable vinyl, stylish hybrid, eco-friendly bamboo, or classic timber, our selection caters to a variety of needs and preferences. We also provide a wide range of laminate, tiles, rugs, carpet tiles, and artificial grass, available in different colours and designs to suit both residential and commercial spaces. We are committed to quality, which is why we only stock the finest brands from Australia and around the globe. Our extensive collection allows us to offer something for every taste, style, and budget. Need help deciding between options like hybrid flooring, engineered timber, or bamboo? Our team is here to guide you. You can explore our range online, visit our showroom in Burleigh Heads, or speak directly with our friendly customer service team to get expert advice. With over 50 years of experience in the flooring industry, we understand the importance of finding the right solution for your home or business. Our goal is to make the flooring selection process easy and enjoyable, so you can confidently choose the perfect fit for your space. Let us help you create beautiful floors that enhance any environment.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

15 reviews

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Rated 5 out of 5 stars

Our Go-To Flooring Supplier for Commercial Projects

We are designers and builders who regularly specify and use Online Flooring Store products for our commercial projects. The service is always excellent, professional, knowledgeable, and efficient from start to finish. The flooring options are both durable and beautiful, perfectly suited for high-traffic commercial offices. We consistently receive great feedback from our clients on the look and quality. Highly recommended for anyone seeking reliable products and outstanding service!

14 October 2025
Unprompted review
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Reply from Online Flooring Store

Hi Carly,

Thank you for going out of your way to share your feedback. We really appreciate it.

It's our pleasure helping you choose the perfect flooring for your various projects.

We look forward to assisting you again in the near future.

Regards,
Clem
Online Flooring Store

Rated 4 out of 5 stars

Nice product at a great price.

The flooring is a great product, very happy with it. Was easy to lay and looks good.
My only issue is it’s branded differently to what I ordered and the colour is called something else and the dimensions are different to the specs on the website.

9 July 2025
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Reply from Online Flooring Store

Hey Greg,

Thanks for the feedback. Glad you found the product easy to use.

Many suppliers do not allow us to show the pricing on our website as we are considered a threat to the traditional flooring retail model.

If we feel that a product represents truly great value in a category (as is the case with all of the products that fall under the 'Eclipse' ranges,) we will rebrand this on the website so it can be purchased straight from the site.

It still however comes in the supplier's boxes, and this process has been used throughout the flooring industry for many years by the bigger chains. None of them actually bring in any of their own products. They simply use products from the suppliers that are here and rebrand them using their own names.

In the case of the product dimensions, this was an error when we added the product to our website, and it was actually yourself who alerted us to it, so thank you. This has since been rectified.

Kind regards,
Clem

Rated 5 out of 5 stars

Flooring Samples

Good Service and quick delivery.

11 June 2025
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Reply from Online Flooring Store

Hi Daniel,

Thank you for the 5 star review.

If there's anything else we can help with in regards to your new floors, please don't hesitate to reach out to us via phone or email. We're always happy to provide flooring recommendations to suit your individual needs.

Regards,
Clem
Online Flooring Store

Rated 5 out of 5 stars

I honestly can’t thank the team enough

I honestly can’t thank the team enough, they were so helpful and patient with all my questions when I had no clue what I needed or what I was doing.

13 May 2025
Unprompted review
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Reply from Online Flooring Store

Hi Nikita,

That's what we're here for! It was our pleasure helping you find the perfect floors for your home.

Thank you for taking the time to share your experience with others that may be looking for an Australian owned and operated flooring retailer to support.

If there's anything further we can assist with, please don't hesitate to reach out to us.

Regards,
Clem
Online Flooring Store

Rated 5 out of 5 stars

I recently purchased flooring from…

I recently purchased flooring from Online Flooring Store, and I couldn’t be happier with the entire experience. From start to finish, the service was outstanding. The staff were incredibly helpful, friendly, and knowledgeable, nothing was too much trouble. They took the time to understand what I needed and provided honest, professional advice throughout the process.

The end-to-end service was seamless, from selecting the right product to delivery and follow-up support. Everything was handled with such professionalism and care, which made the whole process stress-free and enjoyable.

I highly recommend Online Flooring Store to anyone looking for high-quality flooring and top-notch customer service. You won’t be disappointed!

29 May 2025
Unprompted review
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Reply from Online Flooring Store

Hi Dash,

Thanks for taking the time to share such a detailed review of your recent purchase at Online Flooring Store.

We put a huge focus on providing the very best customer service in the flooring industry. We're glad that you found the perfect floors for your particular needs.

If there's anything further we can assist with, please don't hesitate to reach out to myself or a member of our team.

Regards,
Clem
Online Flooring Store

Rated 5 out of 5 stars

Best online shop ever

Best online shop ever! More reliable and responsive than many physical stores. This isn’t my first time here—and definitely won’t be the last. Huge thanks to the whole team, especially Clem, who’s always on the front line and does a fantastic job!

14 March 2025
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Reply from Online Flooring Store

Hi Adel,

Thanks for the kind words, we really appreciate it.

Thank you for being such a valued customer. If there's anything further we can help with in the future, please don't hesitate to call or email me.

Regards,
Clem
Online Flooring Store

Rated 5 out of 5 stars

Great service

Iv been making enquires on fixing some water damage floors for a very small order
Iv rung on 4 occasions with different questions , iv received excellent customer service and advice
I have no hesitation on recommending this company

18 March 2025
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Reply from Online Flooring Store

Hi George,

Thanks for taking the time to share your thoughts regarding your recent shopping experience with us.

We love helping people find a solution to their flooring issues. Hope it's all sorted now!

If there's anything further we can help with, please let us know.

Regards,
Clem
Online Flooring Store

Rated 5 out of 5 stars

Item as described

Item as described. delivery in window promised.

25 February 2025
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Reply from Online Flooring Store

Hi Courtney,

Thanks for sharing your feedback regarding your recent purchase from us.

We hope you enjoy your new flooring.

Please reach out if we can help in any other way.

Regards,
The Online Flooring Store Team

Rated 5 out of 5 stars

Awesome service great range and easy…

Awesome service great range and easy systems. Very clear with information and answered all my questions. very pleased with the service! highly recommend

15 March 2025
Unprompted review
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Reply from Online Flooring Store

Hi Richard,

Thank you for taking the time to share your feedback.

We're sure you will love your new hybrid flooring for your home. If we can help with installation or anything else, please reach out.

Regards,
The Online Flooring Store Team

Rated 5 out of 5 stars

Great prices and communication

Great prices and the customer support was amazing! I wasn’t sure what the best option was for my new apartment flooring and these guys provided consultation and guidance throughout the whole process. I felt a lot more confident purchasing online after discussing my options. The flooring was delivered on time which is not always common these days!

20 February 2025
Unprompted review
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Reply from Online Flooring Store

Hi Benjamin,

Thanks for trusting us with new flooring for your apartment.

We're confident the brand you picked will be perfect for your needs and last for years to come.

If you need any further advice, don't hesitate to reach out!

Regards,
The Online Flooring Store Team

Rated 5 out of 5 stars

Absolutely thrilled with my new floors

Absolutely thrilled with my new floors! The service and quality were top-notch, flawless in every way. Highly recommend!

13 November 2024
Unprompted review
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Reply from Online Flooring Store

Hi Sandrine,

Thanks for the great review, we really appreciate it!

We're pleased to hear that you're thrilled with your new floors.

If there's anything else we can assist with, please don't hesitate to reach out to a member of our team.

Regards,
The Online Flooring Store Team

Rated 5 out of 5 stars

Best flooring guys in Australia.

Best flooring guys in Australia.

12 November 2024
Unprompted review
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Reply from Online Flooring Store

Hi Levi,

Thanks for sharing your thoughts.

We certainly think we're amongst the best in Australia. We'll leave that up to you to judge :)

Regards,
The Online Flooring Store Team

Rated 5 out of 5 stars

Thank You!

A quality product delivered safely and on time. Thank you to the Online Flooring Store for the sound advice and excellent communications throughout the process.

10 September 2024
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Reply from Online Flooring Store

Hi Elaine,

Thank you for sharing your feedback about your recent purchase at Online Flooring Store.

We're glad your products arrived safe and sound, and we're sure they look fantastic.

If there's anything else we can assist with, please don't hesitate to reach out.

Regards,
The Online Flooring Store Team

Rated 5 out of 5 stars

Extremely happy with service and product

I could not have been happier with the assistance needed to choose the correct flooring for our home. A couple of phone calls had it sorted. Thank you online flooring, a very happy customer.

19 July 2024
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Reply from Online Flooring Store

Hi Leanne,

Thank you for taking the time to share your feedback about your recent purchase at Online Flooring Store.

We hope the new flooring looks great (we're sure it does!).

If there's anything further we can assist with, please don't hesitate to reach out.

Rated 5 out of 5 stars

Easy shopping experience, great prices, very helpful team

My husband and I purchased some new flooring for a home we recently moved into.

We weren't sure which type (and colour) of flooring would be best suited to our house, kids and pets, so we reached out to the team at Online Flooring Store.

They were extremely helpful and offered great advice. This made the whole purchase process really straightforward. The price was a lot cheaper than two other retail stores we had visited before shopping online too.

Would highly recommend!

5 October 2023

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