The boots were reduced by half the price. Ordered on Friday they came too late for my following Wednesday round but the next day arrived and my feet were dry on Saturday and like my summer Fazer shoes... See more
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I purchased a pair of golf shoes, they arrived ahead of schedule. Wore on the golf course for the first time 3/11/22. Very comfortable and fitted perfectly, despite very wet conditions my feet remaine... See more
Company replied
Website easy to navigate and order. Delivered very quickly with notifications where my parcel was. Would rather have gone into shop but was disappointed when I reserved them then when I arrived at sh... See more
Company replied
Would be nice if there was more interaction between Online golf and American golf. Shoes purchased from Online golf were too small would have been easy to change at my local American golf but no way... See more
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Company details
Written by the company
OnlineGolf have been saving golfers’ money since 1999. Since then they have grown into one of the largest online-only golf retailers in the UK & Europe. Recent website launches include local currency sites for Euro’s, Krone & Krona as well as a French & Italian store to sit alongside their already established German store. OnlineGolf is an authorised stockist of major golf brands such as TaylorMade, Nike, Callaway, Srixon, Mizuno, Cobra, Ping, FootJoy, Galvin Green & more.
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4.0
Great
8k reviews
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Returns process not good
Nothing wrong with the ordering process or indeed the goods themselves - just didn’t fit. But the returns process and customer service, not great. First of all you have to call them to request a return. Pointless as they just say yes, return. But then I was told I must return quickly by a certain date (no mention of the extended return date for the Christmas period which I found online). Not only did I have to pay for my own return but I also still had to pay for the delivery postage. Not impressed at all. Sorry onlinegolf, won’t be returning for more of that.
22 November 2022
Unprompted review
Reply from OnlineGolf
Good afternoon Dawn,
We are very sorry to hear that you are not happy with our returns process.
Please be advised that it is not compulsory to contact us about your return, but we do advise for this as it speeds up the process.
We will pass your feedback to the relevant department to ensure that this is investigated thoroughly.
Kind regards,
OG Service Team
Golf clubs
Ordering was easy and delivered quickly by DPD. Will definitely use again. Clubs delivered in perfect condition
17 November 2022
Reply from OnlineGolf
Hello,
Thank you for leaving this 5* review. We are so glad to hear that the delivery was quick. Thanks for choosing Online Golf.
-OG Service Team
Reply from OnlineGolf
Hi,
Thank you for taking the time to leave your 5* review. We're pleased to hear you're happy with the service. We hope you enjoy your new purchase.
Thanks for choosing OG.
- OG Service Team
I used my free £10 birthday voucher…
I used my free £10 birthday voucher from AG .. I purchased golf trousers and socks using the voucher towards the payment .. I also purchased a Xmas gift for my wife ..
always pleased with the quality and customer service in the Ebbsfleet branch ..
18 November 2022
Reply from OnlineGolf
Hi,
Thank you for taking the time to leave your 5* review. We're pleased to hear you're happy with the service. We hope you enjoy your new purchase.
Thanks for choosing OG.
- OG Service Team
Reply from OnlineGolf
Hi,
Thank you for taking the time to leave your 5* review. We're pleased to hear you're happy with the service. We hope you enjoy your new purchase.
Thanks for choosing OG.
- OG Service Team
the website really easy to use and…
the website really easy to use and follow when processing the purchase. Received goods sooner than estimated,
Thank you
10 November 2022
Reply from OnlineGolf
Hi,
Thank you for taking the time to leave your 5* review. We're pleased to hear you're happy with the service. We hope you enjoy your new purchase.
Thanks for choosing OG.
- OG Service Team
Golf jacketGreat price good quality and delivery …
Great price good quality and delivery as assured
18 November 2022
Reply from OnlineGolf
Hello,
Thank you for leaving this 5* review. We are so glad to hear that the delivery was quick. Thanks for choosing Online Golf.
-OG Service Team
Prompt delivery.
3 November 2022
Reply from OnlineGolf
Hello,
Thank you for leaving this 5* review. We are so glad to hear that the delivery was quick. Thanks for choosing Online Golf.
-OG Service Team
Not the best experience
I ordered three polo shirts for my grandson one arrived one day . Another arrived a few days later . The third has never arrived . I contacted via email . Was informed , obviously by automated response that I would be contacted . Still waiting for contact , still no sign of the third polo shirt
7 November 2022
Reply from OnlineGolf
Hello Tracy,
I am sorry to hear that you are missing part of your order.
At americangolf we pride ourselves on customer satisfaction and can assure you we take this very seriously.
I have sent you a direct email today, so we can get this resolved for you as soon as possible.
I apologise for any inconvenience and hope this won’t hinder your decision to use onlinegolf in the future.
Kind regards,
The OG service team
Unacceptable marketing
I ordered a couple of trousers on or about 2 November. I added a few other items that I really did not need, just to reach the threshold for free shipping.
I was told the colour or size I wanted was not available and refunded the value of that trouser. So far not a big problem. However, I have been checking the site everyday and the colour and size I wanted is still actively marketed, and available to order.
This marketing tactic seems to be used as a bate, and this is not unacceptable.
I must say the ordering process is efficient and user friendly.
2 November 2022
Reply from OnlineGolf
Hello Iraj,
I am very sorry to hear that your order was cancelled as the product was out of stock.
Unfortunately, when the order was placed, we did not have enough stock to process the order and due to this, the warehouse had cancelled the order. As soon as we were made aware of this, we had contacted you to advise of this.
We appreciate your feedback, and I am sorry for any inconvenience that has been caused. I have passed this back to the relevant department to ensure that this does not occur again.
Kind regards,
OG Team
Quick and easy good delivery
7 November 2022
Reply from OnlineGolf
Hello,
Thanks for leaving this 5* review for Online Golf. We're pleased to learn that you're happy with the speedy delivery of your order. We hope you enjoy your new purchase.
Thanks for choosing OG.
OG Service Team
Would recommend this company
Easy to use website to order golf balls which arrived within allocated time and packaged well. No problems. Would use company again if I was a golfer ... (bought as a present after online research for high quality golf balls!)
10 November 2022
Reply from OnlineGolf
Hi,
Thank you for taking the time to leave your 5* review. We're pleased to hear you're happy with the service. We hope you enjoy your new purchase.
Thanks for choosing OG.
- OG Service Team
Would recommend the company and will definitely use again.
The waterproof jacket and trousers arrived promptly. Good fit and excellent price. Came with a guarantee so definitely no complaints. I would recommend the company , good products well worth a visit .
15 November 2022
Reply from OnlineGolf
Hi,
Thank you for taking the time to leave your 5* review. We're pleased to hear you're happy with the service. We hope you enjoy your new purchase.
Thanks for choosing OG.
- OG Service Team
The Tee shirt arrived reasonably…
The Tee shirt arrived reasonably quickly. I’m happy with the purchase.
15 November 2022
Reply from OnlineGolf
Hello,
Thank you for leaving this 5* review. We are so glad to hear that the delivery was quick. Thanks for choosing Online Golf.
-OG Service Team
Reply from OnlineGolf
Hello Mrs Troop,
Thank you for your wonderful 5* review regarding our delivery service.
I am glad that you are happy with our service and we hope to see you again soon.
Kind regards,
The OG service team
Great service
It was easy to order, the price was good, and the item arrived promptly.
7 November 2022
Reply from OnlineGolf
Hello Joy,
Thank you for your wonderful 5* review regarding our service.
I am glad that our service was to your satisfaction and you enjoy your new product.
We hope to hear from you again in the near future.
Kind regards,
The OG service team
Willing to refund faulty shoes
Waterproof golf shoes bought from OnlineGolf leaked when used for the first time in heavy dew. They were good enough to give me a credit note to buy a new pair.
8 November 2022
Reply from OnlineGolf
Hello Jon,
Thank you for your wonderful 5* review regarding our delivery service.
I am glad that you are happy with our service and we hope to see you again soon.
Kind regards,
The OG service team
Reply from OnlineGolf
Hello Antoni,
Thank you for your wonderful 5* review regarding our service.
I am glad that our service was to your satisfaction and you enjoy your new product.
We hope to hear from you again in the near future.
Kind regards,
The OG service team
I haven’t even received my purchase…
I haven’t even received my purchase yet.
Tried contacting Online golf and American Golf but been told not to contact them again. I’ll wait another week then go into a store and sort it with them.
Very dissatisfied !!!!
14 November 2022
Reply from OnlineGolf
Good afternoon Adrian,
We are so sorry to hear that your delivery has not yet been received.
Please be assured that as soon as you contacted our Aftersales team, we raised this with the courier on an online webform.
I can see that a member of the Aftersales team has contacted you today regarding this order.
We will get this resolved as soon as possible.
Many thanks,
OG Team
Reply from OnlineGolf
Hello Brian,
Thank you for your lovely 5* review regarding our delivery service, we really do appreciate it here at onlinegolf.
We hope to see you again soon.
Kind regards,
The OG service team
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