The boots were reduced by half the price. Ordered on Friday they came too late for my following Wednesday round but the next day arrived and my feet were dry on Saturday and like my summer Fazer shoes... See more
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I purchased a pair of golf shoes, they arrived ahead of schedule. Wore on the golf course for the first time 3/11/22. Very comfortable and fitted perfectly, despite very wet conditions my feet remaine... See more
Company replied
Website easy to navigate and order. Delivered very quickly with notifications where my parcel was. Would rather have gone into shop but was disappointed when I reserved them then when I arrived at sh... See more
Company replied
Would be nice if there was more interaction between Online golf and American golf. Shoes purchased from Online golf were too small would have been easy to change at my local American golf but no way... See more
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Company details
Written by the company
OnlineGolf have been saving golfers’ money since 1999. Since then they have grown into one of the largest online-only golf retailers in the UK & Europe. Recent website launches include local currency sites for Euro’s, Krone & Krona as well as a French & Italian store to sit alongside their already established German store. OnlineGolf is an authorised stockist of major golf brands such as TaylorMade, Nike, Callaway, Srixon, Mizuno, Cobra, Ping, FootJoy, Galvin Green & more.
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4.0
Great
8k reviews
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Ordered waterproof jacket which was…
Ordered waterproof jacket which was delivered quickly and exactly as the description online. Lovely colour, not worn yet but good fit
10 September 2022
Reply from OnlineGolf
Hello,
Thank you for your wonderful 5* review regarding our service.
I am glad that you are happy with our service and I have passed your feedback on the relevant departments.
We hope to see you again soon.
Kind regards,
The OG service team
simple purchase ordered easily and…
simple purchase ordered easily and delivered very promptly
15 September 2022
Reply from OnlineGolf
Hello,
Thank you for your lovely 5* review regarding our service.
I am glad that you are happy with our service and we hope to see you again soon.
Kind regards,
The OG service team
Ordered and paid for stromberg shorts
Ordered and paid for stromberg shorts
Received stromberg polo top
Called customer service to be advised need for email with pictures of said item ,which I sent .
They advised collection would be arranged and once wrong item received at depot correct item would be sent.
Email then received informing shorts no longer in stock and money repaid.
Time elapsed from order to out of stock advice 2weeks!
Think the shorts could have been put on reserve ,as company mistake ,for delivery after polo had been returned .
6 September 2022
Reply from OnlineGolf
Hello,
I am very sorry to hear that your experience didn't meet with your expectations.
I am sorry to hear the item was no longer in stock and you received a refund, unfortunately items cannot be reserved this is due to stock demand.
We prioritise feedback of this nature and we will feed this back to ensure the service is improved.
We apologise for any disappointment this caused and we hope this will not hinder your decision to shop with us again.
Kind regards,
OG Service Team
New Golf shoes
Ordered some new Golf Shoes which were at a great price and the delivery timespan was fantastic.
26 August 2022
Reply from OnlineGolf
Hello,
Thank you for your lovely 5* review regarding our service.
I am glad that you are happy with our service and we hope to see you again soon.
Kind regards,
The OG service team
I was sent wrong size of shoe every…
I was sent wrong size of shoe every time I contacted them they didn’t explain return of shoe very clearly I had to return the parcel and pay for return on cheapest courier they won’t send right shoes out until wrong ones are back then I need to email picture of delivery bill with bank account number I’m sort of punished for their mistake
8 September 2022
Reply from OnlineGolf
Hello,
I am sorry to hear the return information was not clear enough and that you received the incorrect item.
I have looked into this further for you and I can see a member of our team has been looking into this issue for you and has refunded the return costs for you due to the error.
We do apologise that you feel this way, we will of course feed this back to the relevant departments to ensure this does not happen again.
We apologise for the inconvenience this has caused and we hope this will not hinder your decision to shop with us again.
Kind regards,
OG Service Team
2 recent experiences:
2 recent experiences:
1 item delivered promptly.
Another item went out of stock, and a prompt refund was credited.
8 September 2022
Reply from OnlineGolf
Hello,
Thank you for your time in leaving us a review regarding our service.
I am glad to hear that our service was to your satisfaction.
If you could please let us know how we could have made this a 5* review for you for next time, it would be really appreciated.
We hope to see you again soon.
Kind regards,
The OG Service Team
Reply from OnlineGolf
Hello,
Thank you for your lovely 5* review regarding our service.
I am glad that you are happy with our service and we hope to see you again soon.
Kind regards,
The OG service team
What a bargain
What a bargain. The Adidas golf shoes are so comfortable and simply a great pair. Certainly waterproof too. I did get them at an offer price but such value for money.
7 September 2022
Reply from OnlineGolf
Hello,
Thank you for your lovely 5* review regarding our service.
I am glad that you are happy with our service and we hope to see you again soon.
Kind regards,
The OG service team
Recently received second hand goods.
Recently received goods that obviously had been sent back previously. The box showed damage, had previously been opened. The goods were scratched and had pieces missing. OG first wanted photos of proof which I sent. Then said I had to send back at my own cost which would be refunded if the manufacturers agreed, no mention of refund.. Been using this company since 2015 but no more.
9 September 2022
Unprompted review
Reply from OnlineGolf
Hello,
Please accept my apologies you have had this issue.
Here at Online Golf we take feedback like this very seriously and we do apologise that your items were sent to you in this condition.
I have looked into this and I can confirm a refund has been issued for you.
We sincerely apologise for any disappointment and we will feed this back to ensure further checks are put into place before items are dispatched from us.
We hope this will not hinder your decision to shop with us again.
Kind regards,
OG Service Team
I was extremely grateful for the…
I was extremely grateful for the efforts made to get me the item I required, and quickly. Excellent, friendly service; thank you so much.
2 September 2022
Reply from OnlineGolf
Hello,
Thank you for your lovely 5* review regarding our service.
I am glad that you are happy with our service and we hope to see you again soon.
Kind regards,
The OG service team
Brilliant service excellent experience…
Brilliant service excellent experience exactly as they what’s on the tin.
7 September 2022
Reply from OnlineGolf
Hello,
Thank you for your lovely 5* review regarding our service.
I am glad that you are happy with our service and we hope to see you again soon.
Kind regards,
The OG service team
Reply from OnlineGolf
Hello,
Thank you for your lovely 5* review regarding our service.
I am glad that you are happy with our service and we hope to see you again soon.
Kind regards,
The OG service team
scam company
scam scam scam scam. As you can read here , when the answer trustpilot. Picture is just make for Fun- haha/ilistration.... The problem start when you order what you see, and not have anything too choose from...
Be very carefully!!!!!!'
show picture of a produkt on the website, but send something else.. the show 3 iron on picture, send
me 4 iron.... Support don't care, and slow too!!!!
When the make mistakes, they wanted you to pay for shipping when return.... Its is expensive when overseas to ship, and take long time to packed correct
5 September 2022
Unprompted review
Reply from OnlineGolf
Hello,
We do apologise for any disappointment this caused.
The images on the website are for illustration purposes only and you do have to select from the drop down options at the side when ordering.
Our returns policy is stated on our website and unfortunately we do not offer a free return service.
We really appreciate your feedback, we hope this will not hinder your decision to shop with us again.
Kind regards,
OG Service Team
Very good posted very quickly
25 August 2022
Reply from OnlineGolf
Hello,
Thank you for your time in leaving us a review regarding our service.
I am glad to hear that our service was to your satisfaction.
If you could please let us know how we could have made this a 5* review for you for next time, it would be really appreciated.
We hope to see you again soon.
Kind regards,
The AG service team
Great price and speedy delivery.
3 September 2022
Reply from OnlineGolf
Hello,
Thank you for your time in leaving us a review regarding our service.
I am glad to hear that our service was to your satisfaction and our staff assisted you were needed.
We hope to see you again soon.
Kind regards,
The AG service team
Failed delivery twice when neighbour at no5 was home and they had been listed as delivery option. No new golf balls for Scottish championship or England match. Unreliable so have to buy other golf bal
Failed delivery despite alternate having been provided
30 August 2022
Reply from OnlineGolf
Hello,
I am sorry to hear this and for any inconvenience caused.
We will of course feed this back to the courier to ensure the service is improved.
I have looked into this now and I can see your order has been successfully delivered. We sincerely apologise for the delay and for any disappointment this caused.
We hope this experience will not hinder your decision to shop with us again.
Kind regards,
OG Service Team
Terrible service
Paid for 3 day delivery, items never even got put out for delivery to my address. Then told they are sending them back to the supplier, nearly 3 weeks on I still haven’t got a refund and no explanation. Won’t ever use them again!
Update, after 23 days of having my money they are now telling me that it takes 3-5 working days for my refund to come back. Didn’t realise people still sent money via a carrier pigeon, the company is an absolute joke!!!!
30 August 2022
Reply from OnlineGolf
Hello Oliver,
Please accept my apologies you have had this issue.
We apologise for any inconvenience this caused and I can see you spoken with my colleague via phone call today.
This has now been resolved for you and a refund has been issued for you as per request.
We sincerely apologise for any inconvenience caused by this and we hope this will not hinder your decision to shop with us again.
Kind regards,
AG Service Team
Didn’t receive my full order and they…
Didn’t receive my full order and they take days to reply back to your emails, poor service !!!!
30 August 2022
Reply from OnlineGolf
Hello Lee,
I am sorry to hear that you haven't received your full order.
I can see that you have placed an order with a standard delivery, and your order was split onto multiple consignments due to stock reasons. A member of our aftersales team contacted you within our 48 hour SLA (within working days) to inform you of this.
I do apologise for any inconvenience.
Kind regards,
OG Team
Reply from OnlineGolf
Hello,
Thank you for your time in leaving us a review regarding our service.
I am glad to hear that our service was to your satisfaction and our staff assisted you were needed.
We hope to see you again soon.
Kind regards,
The OG service team
Reply from OnlineGolf
Hello,
Thank you for your time in leaving us a review regarding our service.
I am glad to hear that our service was to your satisfaction and our staff assisted you were needed.
We hope to see you again soon.
Kind regards,
The OG service team
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