The boots were reduced by half the price. Ordered on Friday they came too late for my following Wednesday round but the next day arrived and my feet were dry on Saturday and like my summer Fazer shoes... See more
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I purchased a pair of golf shoes, they arrived ahead of schedule. Wore on the golf course for the first time 3/11/22. Very comfortable and fitted perfectly, despite very wet conditions my feet remaine... See more
Company replied
Website easy to navigate and order. Delivered very quickly with notifications where my parcel was. Would rather have gone into shop but was disappointed when I reserved them then when I arrived at sh... See more
Company replied
Would be nice if there was more interaction between Online golf and American golf. Shoes purchased from Online golf were too small would have been easy to change at my local American golf but no way... See more
Company replied
Company details
Written by the company
OnlineGolf have been saving golfers’ money since 1999. Since then they have grown into one of the largest online-only golf retailers in the UK & Europe. Recent website launches include local currency sites for Euro’s, Krone & Krona as well as a French & Italian store to sit alongside their already established German store. OnlineGolf is an authorised stockist of major golf brands such as TaylorMade, Nike, Callaway, Srixon, Mizuno, Cobra, Ping, FootJoy, Galvin Green & more.
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4.0
Great
8k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Benross golf shoes
Website easy to navigate and order. Delivered very quickly with notifications where my parcel was.
Would rather have gone into shop but was disappointed when I reserved them then when I arrived at shop was told they didn't have them.
28 August 2022
Reply from OnlineGolf
Hello,
Thank you for your time in leaving us a review regarding our service.
I am glad to hear that our service was to your satisfaction and our staff assisted you were needed.
We hope to see you again soon.
Kind regards,
The OG service team
Excellent quality delivered on time all…
Excellent quality delivered on time all you want really
25 August 2022
Reply from OnlineGolf
Hello,
Thank you for your time in leaving us a review regarding our service.
I am glad to hear that our service was to your satisfaction and our staff assisted you were needed.
If you could please let us know how we could have made this a 5* review for you for next time, it would be really appreciated.
We hope to see you again soon.
Kind regards,
The OG service team
Unreliable Delivery. The company they use for delivery
The company they use for delivery, DPD let them down. DPD say they have tried to deliver but nobody was home. That is not true. This happens often. They then take it to a pick up point which is miles from your home. I like online golf but this problem with DPD is understandably putting me of purchasing from them again.
24 August 2022
Reply from OnlineGolf
Hello Geoffrey,
I do apologise that you have had this issue with our courier.
I can see that there was technical error with DPD and they sent this to a pickup shop. I have passed this along to managment at DPD to prevent this from happening again as they are a reputable courier.
We hope that this issue will not hinder your choice with shopping with us again in the future.
Kind regards,
OG Team
Great sale price with exceptionally…
Great sale price with exceptionally quick delivery.
Excellent service as was the item ordered.
27 August 2022
Reply from OnlineGolf
Hello,
Thank you for your time in leaving us a review regarding our service.
I am glad to hear that our service was to your satisfaction and our staff assisted you were needed.
We hope to see you again soon.
Kind regards,
The OG service team
After paying nil stock
The online site had stock showing, but after paying, got email say cancelled due to nil stock.
22 August 2022
Reply from OnlineGolf
Hello,
I am sorry that our website is not to your satisfaction.
Unfortunately, our website is not live so if an item is low in stock or we have no stock it can take a couple of hours for the website to update. If the order is then placed and there is no stock, the system will automatically cancel part of the order.
We apologise for any disappointment this has caused.
We appreciate your feedback, and I am sorry for any inconvenience that has been caused. I have passed this back to the relevant department to ensure that this does not occur again.
We hope this experience won't hinder your decision in considering onlinegolf sometime in the future.
Kind regards,
The OG service team
I’ve not received my order which was…
I’ve not received my order which was placed in July
26 August 2022
Reply from OnlineGolf
Hello Peter,
I do apologise that your order was returned to sender with the courier.
I can see that this has been shipped out to you, and the parcel is now with you.
We sincerely apologise for any inconvenience caused.
Kind regards,
OG Team
I ordered 3 items and 2 were the…
I ordered 3 items and 2 were the incorrect item. The other was not in the parcel. Extremely dissapointed with the service provided.
24 August 2022
Reply from OnlineGolf
Hi,
I am sorry to hear this I can understand your frustration
I have emailed you directly to discuss this further with you.
We sincerely apologise that you are disappointed with the service you have received and we will of course feed this back to the relevant department.
Kind regards,
OG Team
Excellent all round!
Nice products and as expected. Competitive pricing and quick delivery. Can't fault the service and quality.
23 August 2022
Reply from OnlineGolf
Hello,
Thank you for your wonderful 5* review regarding our service.
I am glad that you are happy with our service, we will ensure this is fed back.
We hope to see you again soon!
Kind regards,
The OG service team
Great item and service, as ever .
Great item , at a super price combined with excellent delivery . The reason for 4 not 5 stars is that this is the second occasion I have purchased a cap then been given a refund due to unavailability . I would have bought different ones on both occasions if I had been made aware of the unavailability at the time of purchase but was not prepared to pay postage ( again ) just for a cap .
23 August 2022
Reply from OnlineGolf
Hello,
Thank you for your time in leaving us a review regarding our service.
I am glad to hear that our service was to your satisfaction.
We really appreciate your feedback and will ensure this is fed back to the relevant departments,
We hope to see you again soon.
Kind regards,
The OG service team
Great product at great price
Great product at great price. Arrived as expected. All good.
22 August 2022
Reply from OnlineGolf
Hello,
Thank you for your wonderful 5* review regarding our service.
I am glad that you are happy with our service, we will ensure this is fed back.
We hope to see you again soon!
Kind regards,
The OG service team
Reply from OnlineGolf
Hello,
Thank you for your wonderful 5* review regarding our service.
I am glad that you are happy with our service, we will ensure this is fed back.
We hope to see you again soon!
Kind regards,
The OG service team
Good price and fast service
22 August 2022
Reply from OnlineGolf
Hello,
Thank you for your wonderful 5* review regarding our service.
I am glad that you are happy with our service, we will ensure this is fed back.
We hope to see you again soon!
Kind regards,
The OG service team
Short-changed customer
I ordered 2 polo shirts from Online Golf and added a pair of gloves to total over £50 and qualify for free postage. I was very disappointed to be notified subsequently by email that both shirts were no longer available, so only the gloves were delivered. I was reimbursed the full amount for one of the shirts but £2.06 short for the 2nd shirt, presumably for postage which in my view was completely out of order.
20 August 2022
Reply from OnlineGolf
Hello Thomas,
I am very sorry to hear that part of your order was cancelled.
Unfortunately, our website is not live so if an item is low in stock or we have no stock it can take a couple of hours for the website to update. If the order is then placed and there is no stock, the system will automatically cancel part of the order.
I have contacted you directly via email, to discuss your refund with you further.
I do apologise for this and I can assure you this issue has been raised and is being looked into by the relevant department as quickly as possible.
We really appreciate your feedback and hope this experience won't hinder your decision in considering Online Golf sometime in the future.
Kind regards,
The OG service team
A good service but found slightly…
A good service but found slightly cheaper after purchase.
20 August 2022
Reply from OnlineGolf
Hello,
Thank you for your review regarding our service.
I am glad that you are happy with our service and we hope to see you again soon.
Kind regards,
The OG service team
Reply from OnlineGolf
Hello Jon,
I am sorry to hear this.
I have looked into this for you and I can see your order has now been collected from the parcel shop.
Apologies for any inconvenience this caused.
For any future orders, there is next day delivery available for £4.99 if ordered before 4pm, Monday-Fridays.
We hope this experience will not hinder your decision to shop with us in the future.
Kind regards,
OG Service Team
Still not recieved my parcel after…
Still not recieved my parcel after paying for express delivery, an no clue as to where it is
20 August 2022
Reply from OnlineGolf
Hello Craig,
I am sorry to hear that you have not received your order.
I can see this was delivered to a local pick up shop and due to no collection being made this is now on a return back to ourselves.
I have sent you a direct email regarding this issue.
We sincerely apologise for any inconvenience caused by this and hope this will not hinder your decision to shop with us again.
Kind regards,
The OG Service Team
Reply from OnlineGolf
Hello,
Thank you for your wonderful 5* review regarding our service.
I am glad that you are happy with our service, we will ensure this is fed back.
We hope to see you again soon!
Kind regards,
The OG service team
Dubious
Ordered 3 sale items all in stock, only 1 arrived with note saying other 2 items no longer available. (Out of stock)
Checked website 2 missing items remain available but now not in sale ! Poor won’t be using again
20 August 2022
Reply from OnlineGolf
Hello,
I am very sorry to hear that part of your order was cancelled.
Unfortunately, our website is not live so if an item is low in stock or we have no stock it can take a couple of hours for the website to update. If the order is then placed and there is no stock, the system will automatically cancel part of the order.
I do apologise for this and I have sent your feedback to the relevant department to ensure all our customers are notified if an item is out of stock.
We really appreciate your feedback and hope this experience won't hinder your decision in considering Online Golf sometime in the future.
Kind regards,
The OG service team
Ordered using express delivery
Ordered using express delivery, 6 days later no sign off parcel. Tried emailing customer service but still waiting for reply.
20 August 2022
Reply from OnlineGolf
Hello Jonathan,
I am sorry to hear you have not received this.
I can see you have raised this on our Social platform and a member of our team is looking into this as quickly as possible for you.
Here are Online Golf we send out thousands of parcels, we do everything we can to make sure orders get delivered in the correct time frame but unfortunately, sometimes we do face unexpected delays.
We sincerely apologise for any inconvenience and disappointment this has caused and we will be in touch as soon as possible.
Kind regards,
OG Service Team
Good value and arrived on time.
20 August 2022
Reply from OnlineGolf
Hello,
Thank you for your wonderful 5* review regarding our service.
I am glad that you are happy with our service, we will ensure this is fed back.
We hope to see you again soon!
Kind regards,
The OG service team
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