Onlinelighting Reviews 

619
TrustScore 4.5 out of 5

4.4

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Rated 2 out of 5 stars

Good prices and products, but terrible customer service. Their payments platform crashed half way through an order with no confirmation – which I placed again. I then tried to return the second order.... See more

Company replied

Rated 5 out of 5 stars

Lights ordered on a Sunday evening and delivered to NI by early afternoon on Thursday. Well packaged, inner and outer boxes in pristine condition. Lights are fantastic. Really good quality, really... See more

Company replied

Rated 5 out of 5 stars

Great set of lights worth every penny great value for money. Quick delivery and you know when there coming package very well. Well done everyone @ Online lighting

Company replied

Rated 5 out of 5 stars

Ordered some beautiful wall mounted lights to give my guest room a more luxe feel and they are stunning! Edit Kanzu Wall Light with Plug - White & Wood SKU: E1391 I tried to order them from ano... See more

Company details

  1. Lighting Shop

Information provided by various external sources

Here at Online Lighting we offer an extensive range of quality home lights and lighting. With secure online ordering and express delivery on all products, we are sure you will enjoy shopping with us.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

619 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 66% of negative reviews

Typically replies within 1 month

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4.4

All reviews

(619)

16 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Absolutely fantastic light!!

The light was delivered very quickly (next day) and was well packaged. The light itself is absolutely brilliant, I would give 10 stars for this if I could. It's a battery operated small picture light with remote control and is now installed nicely in my man shed, it looks great and appears to be an "electric" light the effect is so good. Anyone considering one of these, I would say go for it, you won't be disappointed.

16 January 2025
Unprompted review
Rated 5 out of 5 stars

Great PIR twin security light.

Had our twin security spot light fitted today. All appears to be working well and gives a good light when the PIR is activated.
Hopefully it will continue to perform very well for a long time.

19 January 2025
Unprompted review
Rated 5 out of 5 stars

Great price, great service!

Great price on the Dar flush ceiling light I bought. Exceeded their own delivery time expectations and the item was very well packaged, over and above the manufacturers packaging. It is also nice when a Supplier uses a good delivery partner - I had regular updates on the shipping status and it arrived at the time they advised, all of which makes for an excellent service experience. Thanks and keep it going… as Arnie says… I’ll be back 😉👍

9 January 2025
Unprompted review
Rated 5 out of 5 stars

Helpful answer to question via email

I asked a question about whether an LED mini globe would fit a lamp advertised as accepting filament bulbs, bearing in mind that the LED ones can be wider at the 'waist'. I received a prompt positive reply and subsequently bought the lamp.

3 January 2025
Unprompted review
Rated 1 out of 5 stars

It took longer than expected to arrive

It took longer than expected to arrive, which meant that I left the country before my package has been delivered. The short announced delivery time was my reason for choosing this company.

20 December 2024
Unprompted review
Rated 1 out of 5 stars

Absolutely appalling customer service and strange set up!

Absolutely appalling customer service. Also it looks like Online Lighting and Lighting Direct are the same companies. I ordered a light which arrived faulty and I am trying to send it back but can't get through to anyone - I am not paying to return a faulty product! I ordered two further lights on the 4th Dec and it said if I ordered in X hours delivery would be next day - it's not the 9th and I haven't received my order and no one is answering the phone or emails. I have been trying to make contact for over two weeks. Summary is that I have one faulty light I need to return and get a refund for and two lights haven't arrived and I can't get hold of anyone - dreadful service.

9 December 2024
Unprompted review
Rated 4 out of 5 stars

Pleased

Ordering was simple. Packaged perfectly. Light is as described, maybe a little less sturdy than I had expected, it looks great on the wall but the slightest touch and it needs another turn on the screw head to secure. It will be fine I'm sure.

3 December 2024
Unprompted review
Rated 4 out of 5 stars

I recently purchased from Online…

I recently purchased from Online Lighting and overall, I'm quite pleased with the experience. The service was excellent, and the delivery was impressively fast. The item arrived well-packaged to prevent damage, and the quality of the product was great, meeting my expectations in terms of aesthetics. There were a few minor issues, such as bulbs being a bit tricky to fit and a lack of screw fittings, but these didn't significantly affect my satisfaction. Despite a minor discrepancy in product specifications for another customer, I'd still recommend Onlinelighting for their efficiency and value. Four stars!

28 November 2024
Unprompted review

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