Good prices and products, but terrible customer service. Their payments platform crashed half way through an order with no confirmation – which I placed again. I then tried to return the second order.... See more
Company replied
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See what reviewers are saying
Lights ordered on a Sunday evening and delivered to NI by early afternoon on Thursday. Well packaged, inner and outer boxes in pristine condition. Lights are fantastic. Really good quality, really... See more
Company replied
Great set of lights worth every penny great value for money. Quick delivery and you know when there coming package very well. Well done everyone @ Online lighting
Company replied
Ordered some beautiful wall mounted lights to give my guest room a more luxe feel and they are stunning! Edit Kanzu Wall Light with Plug - White & Wood SKU: E1391 I tried to order them from ano... See more
Company details
Information provided by various external sources
Here at Online Lighting we offer an extensive range of quality home lights and lighting. With secure online ordering and express delivery on all products, we are sure you will enjoy shopping with us.
Contact info
24-26 Vincent Avenue, MK8 0AB, Milton Keynes, United Kingdom
- info@onlinelighting.co.uk
- www.onlinelighting.co.uk
4.5
Excellent
620 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 66% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service great price great product
20 July 2024
Unprompted review
No problem at all with onlinelighting…
No problem at all with onlinelighting their products are normally very good at a very reasonable price.
My grief was with the somewhat arrogant attitude of their courier company. What they need to understand is that they aren't the only people at work during a normal working week and to have a more flexible attitude to deliveries.
19 July 2024
Unprompted review
No item and no response despite 3…
No item and no response despite 3 emails asking for an update ….
1 July 2024
Unprompted review
Dean was excellent
Dean, the business development manager was so helpful. He helped me source some new lights and went the extra mile to confirm some detailed specifications with the manufacturer.
5 July 2024
Unprompted review
Quick delivery!!!
21 June 2024
Unprompted review
Lovely lights and fantastic speedy…
Lovely lights and fantastic speedy delivery
20 June 2024
Unprompted review
Easy ordering good communication and…
Easy ordering good communication and fast delivery
15 June 2024
Unprompted review
Very efficient
10 June 2024
Unprompted review
Quick & efficient delivery as promised
Quick & efficient delivery as promised
3 June 2024
Unprompted review
I was Kept well informed on purchase…
I was Kept well informed on purchase status and delivery status. Also the item was deliverd promptly.
1 June 2024
Unprompted review
Fantastic value and good service
16 May 2024
Unprompted review
Very bad Delivery service will not use company in future again.
Company uses yodel that do not have actual phone line to speak to somebody have to go through a webchat.And all the webchat gives you is the same information.You can get on the track in portal, My parcel is missing. Nobody can give me an update because the only appetite. They get is on the track in portal. Physically cannot speak to or complain to somebody in yodel about this. Now I have a mission delivery. And no means to find out where it is or even get compensation.
21 May 2024
Unprompted review
Top quality bright white lights
Top quality bright white lights with a 2 year guarantee. Very pleased.
2 May 2024
Unprompted review
low energy lighting
Was kept informed of order. expectant delivery date.
Great service
1 May 2024
Unprompted review
Excellent product had to contact cs and…
Excellent product had to contact cs and their representative was fantastic.
2 May 2024
Unprompted review
Excellent service with next day…
Excellent service with next day delivery. Great item at a very reasonable price.
Can recommend this company, very pleasent and helpful staff.
1 May 2024
Unprompted review
Fab company
Ordered some beautiful wall mounted lights to give my guest room a more luxe feel and they are stunning!
Edit Kanzu Wall Light with Plug - White & Wood SKU: E1391
I tried to order them from another brand but for the exact same price the other brand said the shade wasn't included, so Online Lighting secured my business instead. Fast delivery, and they even provided a free UK adaptor plug as the plugs for the lighting are EU, not UK. It's these extra touches in this day and age that make a difference, excellent anticipation of your customers needs. Well done and will shop again!
30 April 2024
Unprompted review
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