I’m very pleased with my order! The delivery was fast, and the product looks exactly like the pictures and matches the description perfectly. The quality met my expectations, and I’m very happy with... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I’ve got various colours of the Blush Straight leg jeans, They’re perfect and so comfortable to wear and they don’t lose their shape at all, I highly recommend them.
I ordered two coats, different sizes. Arrived within a few days. Packaging very good, coats in perfect condition. Only reason I had to return them was because I had misunderstood the material they... See more
Wish 0 stars was an option. Received my return weeks ago and had absolutely no communication that they’ve received it or any refund. Have submitted a ticket regarding my refund and they’ve just ignore... See more
Company replied
Company details
About ONLY Online Shop
Information provided by various external sources
ONLY is about you – and ONLY you. Uniqueness is in our name, in our stores and our collections. Each item is created with this special ONLY feeling representing our core identity, which has a mature twist with a focus on feminine strength, self-confidence and style. ONLY represents many branches in the fashion world.
If you would like to get in touch with our customer service, please go to:
Contact info
Fredskovvej, 7330, Brande, Denmark
- www.only.com
4.4
Excellent
46k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
First time I’ve used this company and won’t be the last!
First time I’ve used this company and it won’t be the last! Don’t know how I didn’t know before!! Great product and great value. Highly recommend. Thank you
18 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I ordered two shirts they were too…
I ordered two shirts they were too large thus i send them back via DHL as it states With a re tour code i gave. Still waiting for the money.
13 July 2026
Unprompted review
Reply from ONLY Online Shop
Hi,
Thank you for taking the time to share your experience with us.
We are sorry to hear that you are still waiting for your refund after returning your shirts. We understand how frustrating this must be.
We would like to look into the status of your return and refund.
We apologize for the inconvenience and appreciate your patience. We hope to resolve this matter for you as quickly as possible.
Kind regards,
Customer Operations
Why should I pay for delivery if it is…
Why should I pay for delivery if it is not delivered to my address?
11 July 2026
Reply from ONLY Online Shop
Hi,
Thank you for taking the time to share your feedback.
We are sorry to hear that your order was not delivered to the address you expected.
We understand your frustration, especially when you have paid for home delivery.
This is certainly not the experience we want our customers to have.
We would like to look into what happened and determine why your parcel was not delivered to your address.
We sincerely apologize for the inconvenience caused and appreciate the opportunity to make this right.
Kind regards,
Customer Operations
Quick expedition of my order and fast…
Quick expedition of my order and fast delivery. Choices of payment methods and drop points
11 July 2026
Easy to order
Easy to order. Good prices. I ordered a pair of jeans. The product details stated they had a button fly. Something slightly different I thought. Unfortunately when they arrived they had a zip like all my other jeans. It does make me doubt the description of your clothing. That said I got the jeans in your sale & they are a good fit & colour.
28 June 2026
I’m very disappointed I didn’t receive my dresses
(Firstly you have replied to me on here
It’s now the 15th of July I have received a refund however 2 colleagues on your live chat has confirmed that the address is correct the house number and address, so please don’t come on your reviews to say it’s not correct.. it would be nice to of received a 50 percent discount in the future)
I’m very disappointed.. I typed in the house number where it said house number and my address where it showed address. I purchased 2 dresses one for myself and one for my mum for a party she was going too. I received an email saying the parcel couldn’t be delivered because of an incorrect address and is being sent back to the sender. I have emailed yourself on live chat as well as I couldn’t speak to a human. Please come back to me what can you do for me as this clearly isn’t my fault. If you can check I clearly put the house number in that section. We really needed the dresses for yesterday at least now it’s sent back to yourselves. I buy from ASOS only dresses.. but this was my first experience from only.com website.
(Only.com have come back by email to say it was at a delivery depot when it was my house address on the parcel please look into this for me no one is helping the situation. As stated I typed in the house number and address. STILL NOT RESOLVED 13TH OF JULY)
(It’s now the 15th of July … I have received a refund however.. a colleague has confirmed the way the address has been written on the parcel is correct.. So I’m unsure why you are saying different.. It would of been nice to be offered a 50 percent off in the future purchases)
8 July 2026
Unprompted review
Reply from ONLY Online Shop
Hi,
Thank you so much for taking the time to keep us updated and for sharing your experience.
As we informed you privately, we have already taken all the steps we could to help resolve this situation. We arranged your refund before the parcel had even returned to our warehouse, and we also provided you with a discount code as a gesture of goodwill.
Unfortunately, we are not able to offer a 50% discount for orders that are returned by the carrier. The discount code we previously sent is the maximum compensation we can provide in this case.
We have also submitted a complaint to the carrier regarding the delivery issue. As the carrier was unable to locate your address, we can also recommend that you contact them directly to file a complaint from your side, we have done from our side.
We truly regret that your first experience did not meet your expectations and understand how disappointing this has been. However, beyond the refund and the discount code already provided, we are unable to offer any additional compensation.
Thank you for your understanding.
Kind regards,
Quilted jacket. Item arrived promptly and well packed
Item arrived promptly and well packed
7 July 2026
Good quality and service
Quality of the products are always good. Order was processed fairly quick. Process of returning was also easy.
7 July 2026
Return issues
Got the item quickly, but returning it has bexome quite dificult. Easy enough to register, but you get option between returning it where you picked up the package and just show/scan qr code easily downloaded then and there or geting a return label, having to print it (don't have a printer) and returning it that way. I cose qr code (again, don't have printer) i did not see anywhere that it only applies in denmark before i got to the menu of locations to chose to return it. At that point i stooed the process and tried to go back to cjmhose the retuen label option. That was now impossoble because i had chosen the qr code - it now had the ordernumber/item "locked" to the qr code. Next day tried to ask for help via chat. Only a bot repeating the initial process now rendered impossible for my situation. No human. Found an emailadress assuming it would reach a human. It did not - at least the response was the exact same message as the bot - automatic respons to "key" words of my email request. It helped as little as the chat bot, but i did say something like: if this answer doesn't help, respond to this email. In other words, sen another email! I have requested now in the second email to reach a human thst can acually help le before it is to late for the reurn. Still awaiting response..
4 July 2026
Reply from ONLY Online Shop
Hello Jani,
We’re sorry to hear about the inconvenience you experienced with your return and the QR code process, as well as the difficulties you encountered when trying to contact our customer service team.
We can see that you are located in Norway, where there are no limitations on using the QR code for returns.
We also see that one of our customer service agents reached out to you this morning. We kindly ask you to continue the conversation via email, as they will be able to assist you further with your return.
Thank you for taking the time to share your feedback.
Best regards,
Customer Operations
Quality has deteriorated
Quality has deteriorated in the last few years. The same products are now thin and less well sewn. (T-shirts. I still love their jeans, hence the 3 *).
When you pay for delivery and return, not worth it.
5 July 2026
Unprompted review
Reply from ONLY Online Shop
Hello,
Thank you for taking the time to share your feedback with us.
We are sorry to hear that you feel the quality of our T-shirts has declined over the past few years. We understand how disappointing it is when products you have previously enjoyed no longer meet your expectations.
At the same time, we are pleased to hear that you are still happy with our jeans.
Your feedback regarding both the product quality and the delivery and return costs is important to us, and we will share it internally as we continuously work to improve our products and customer experience.
Thank you again for your feedback.
Best regards,
Customer Operations
Deceitful advertising
They mark jeans as "high waist" and it's 25cm even with longest length of jeans (L34). When I order high waisted pants I expect 28-32cm length of waist height, which is common for high waist. Length under 27cm is considered mid waist. Keep this in mind when buying jeans from this brand, so you don't get disappointed when your order arrives.
2 July 2026
Unprompted review
Reply from ONLY Online Shop
Hello,
Thank you for taking the time to share your feedback with us.
We are sorry to hear that the jeans did not meet your expectations. We understand how disappointing it is when the rise of a product differs from what you expect based on its description.
Your feedback regarding the product description and the fit of our high-waisted jeans is important to us, and we will share it internally as we continuously work to improve our product information and customer experience.
Thank you again for your feedback.
Best regards,
Customer Operations
Easy to return and keep you informed of…
Easy to return and keep you informed of delivery times etc.
5 July 2026
Very happy with the order and delivery…
Very happy with the order and delivery was early. Only thing was I didn’t get the size for some more pants which I wanted but overall experience was excellent.
4 July 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.