OnPoint Reviews 

393
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 289 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being exceptionally helpful, patient, and professional during property purchases and sales. Many individuals note that team members make complex legal transactions feel simple, safe, and stress-free from start to finish. Consumer feedback consistently highlights the remarkably quick response times and efficient communication that keep every stage moving forward smoothly. People also appreciate the clear guidance, regular updates, and modern platforms that provide complete transparency throughout the journey. Buyers and sellers alike express strong satisfaction, emphasizing that they would gladly recommend these professional services to others.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting their professionalism, efficiency, and consistent... See more

Service

Consumers find service to be positive, highlighting professional and efficient handling of property... See more

Response time

Users describe positive interactions with response times, noting that staff and solicitors are consistently... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting proactive communication and regular... See more

User experience

Clients share positive opinions on user_experience, highlighting seamless and stress-free home-buying... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We started the process of selling our holiday let in August 2025 and the chain broke down twice and the third time wasn’t an easy time. Meg was professional, patient and above all approachable. We are... See more

Company replied

Rated 5 out of 5 stars

As a first time buyer, I couldn’t have asked for a better experience than the one I had with OnPoint. The whole team was organised, quick, and always ready to explain things clearly. Gemma was absolut... See more

Company replied

Rated 5 out of 5 stars

We did used ONP services 4 times already for first house purchase and 3 buy to let. I can highly recommend their service, its very easy to navigate the app too, get updates, and Joe was brilliant alwa... See more

Company replied

Rated 5 out of 5 stars

I have used ONP for conveyancing twice now, they provide a brilliant service from start to finish & the electronic app makes things so easy & simple to follow. Aimee our property lawyer was always so... See more

Company replied


Company details

  1. #19 of 66 best companies in Conveyancer
  2. #30 of 83 best companies in Law firm
  3. #43 of 158 best companies in Legal Services
  4. #20 of 43 best companies in Property lawyer

Written by the company

Welcome to OnPoint, the new personal home moving service by ONP Solicitors. We’re here to take the hassle out of moving, with our mobile app and dedicated team, we help 80k+ customers move every year.


Contact info

4.9

Excellent

TrustScore 5 out of 5

393 reviews

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4.9

All reviews

(393)

276 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Made selling and buying painless and…

Made selling and buying painless and very easy. Clare Jackson was extremely helpful, efficient and got the job done quickly. The app streamlines communication and stores all documents. Competitively price as well. Would highly recommend.

28 July 2026
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Reply from OnPoint

We are so pleased to hear that we made your selling and buying experience easy and efficient. We appreciate your kind words about our team and our streamlined app!

OnPoint

Rated 5 out of 5 stars

I had an excellent experience with ONP…

I had an excellent experience with ONP Solicitors throughout my home purchase. A special thank you to Mark G, who was incredibly helpful, professional, and supportive from start to finish. He kept me informed at every stage, answered all of my questions promptly, and ensured the whole process went as smoothly as possible.

Buying a home can be stressful but Mark’s expertise, clear communication, and attention to detail made the experience much easier and gave me confidence throughout. I always felt that my case was in safe hands.

I would highly recommend ONP Solicitors, especially Mark, to anyone looking for a reliable and knowledgeable conveyancing team. Thank you for making my home-buying journey such a positive experience!

- Hannie & Family

13 July 2026
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Reply from OnPoint

We are so pleased to hear about your excellent experience with us during your home purchase.
It's wonderful to know that our team's professionalism, clear communication, and attention to detail made such a positive difference.
We truly appreciate your kind words and recommendation.

OnPoint

Rated 5 out of 5 stars

My experience with on point was exactly…

My experience with on point was exactly that, on point!
From start to finish jake was attentive and informative. If he didnt have the information he found out and got back to me promptly. I have already referred them to friends.
Will definitely be using them again in the future!

28 July 2026
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Reply from OnPoint

We are so happy to hear that your experience with us was excellent! We truly appreciate your kind words about our team member's attentiveness and promptness.
Thank you for recommending us to your friends; we look forward to assisting you again.

OnPoint

Rated 5 out of 5 stars

Emily was fantastic throughout

Emily was fantastic throughout, she made everything understandable, quick and easy, I would highly recommend Emily for everyone! She is amazing! Thank you Emily

24 July 2026
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Reply from OnPoint

We're so pleased to hear that our team member made everything clear, efficient, and easy for you. It's wonderful to know that you would highly recommend their service. Thank you for your amazing feedback!

OnPoint

Rated 5 out of 5 stars

ONP have been on point!!

ONP have been on point!!! I had Oliver as my case manager and must say from very start to finish has been brilliant. The communication, the speed of coming back to me, documents, everything has been fantastic. It has been very seamless and stress free and would recommend ONP all day. Thank you again Oliver and the team, 10 out of 10 :)

24 July 2026
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Reply from OnPoint

We are so pleased to hear that your experience with us was brilliant from start to finish. It's wonderful to know that our communication and efficiency made the process seamless and stress-free for you. Thank you for your high recommendation!

OnPoint

Rated 5 out of 5 stars

Couldn’t rate ONP highly enough

Couldn’t rate ONP highly enough, Rob my conveyancer was brilliant, proactive and got stuff done so quickly, coupled with their app which constantly keeps you updated, great service!

23 July 2026
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Reply from OnPoint

We're delighted to hear about your excellent experience! It's wonderful that our team was proactive and efficient, and that our app kept you so well-informed. Thank you for your kind words!

OnPoint

Rated 5 out of 5 stars

We would highly recommend OnPoint

We would highly recommend OnPoint. We have used the company on 2 separate occasions and we found them to be very efficient, understanding of our situation and reasonably priced.

23 July 2026
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Reply from OnPoint

We're so pleased to hear you would highly recommend us! It's wonderful that you found our team efficient, understanding, and reasonably priced on both occasions. Thank you for your kind words.

OnPoint

Rated 5 out of 5 stars

Bart was immensely helpful throughout…

Bart was immensely helpful throughout the full process, he kept me informed, updated on any delays, and got everything over the line incredibly smoothly, would highly recommend and will be using again

22 July 2026
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Reply from OnPoint

We're so pleased to hear about your excellent experience! It's wonderful that our team kept you informed and updated, making the process incredibly smooth.
Thank you for your high recommendation!

OnPoint

Rated 5 out of 5 stars

Gemma

As a first time buyer, I couldn’t have asked for a better experience than the one I had with OnPoint. The whole team was organised, quick, and always ready to explain things clearly. Gemma was absolutely wonderful, patient, supportive, and always making sure I understood everything and felt comfortable. She made a complicated process feel simple and safe. I’m truly grateful for her help and highly recommend her and the OnPoint team.

4 May 2026
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Reply from OnPoint

We are so pleased to hear about your positive first-time buyer experience. It's wonderful to know that our team was organized, quick, and clear in their explanations, making a complex process feel simple and safe for you.
Thank you for your kind words and recommendation!

OnPoint

Rated 5 out of 5 stars

Jordan was brilliant

Jordan was brilliant, we couldn’t ask for a better property lawyer. Thank you again for all the help mate

21 July 2026
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Reply from OnPoint

We're so glad to hear our property lawyer provided brilliant assistance. Thank you for your kind words; we truly appreciate your feedback.

OnPoint

Rated 5 out of 5 stars

Our experience with Emma Millard at ONP

Our experience with Emma Millard was exceptional. She demonstrated outstanding professionalism throughout the entire process, remaining consistently approachable and readily available to address any queries we had. Her clear communication and reassuring manner put us at ease from the outset, and we were kept fully informed at every stage of the transaction.We also found the accompanying app highly effective and user‑friendly, further enhancing the overall experience.In summary, the service we received was excellent, and we would not hesitate to work with Emma again in the future. We will be recommending your services to family and friends.

21 July 2026
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Reply from OnPoint

We are so pleased to hear about your exceptional experience and appreciate you taking the time to share your positive feedback. We are delighted that our team's professionalism, clear communication, and reassuring manner made such a positive impact.
It's wonderful to know that our app also enhanced your overall experience.
We truly value your recommendation to family and friends.

OnPoint

Rated 5 out of 5 stars

Fantastic communication really useful…

Fantastic communication really useful app to use to keep you updated on progress of the conveyancing process would highly recommend and will definitely use again in the future

21 July 2026
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Reply from OnPoint

We're thrilled to hear that our communication and app were so useful in keeping you updated on your conveyancing process.

Thank you for your high recommendation and for planning to use us again!

OnPoint

Rated 5 out of 5 stars

This is the third / fourth time I have…

This is the third / fourth time I have used ONP and each and everytime they have excelled. Very quick responses and excellent service. Highly recommend.

20 July 2026
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Reply from OnPoint

We are so delighted to hear about your consistently excellent experiences with us. Thank you for your kind words and for highly recommending our services!

OnPoint

Rated 5 out of 5 stars

"I would definitely recommend this…

"I would definitely recommend this firm. They were professional, efficient, and kept me informed throughout the process. They handled everything with care and made what could have been a stressful experience much easier. I was very happy with the service I received."

14 July 2026
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Reply from OnPoint

We're so pleased to hear that your experience with us was a positive one. It's wonderful to know that our team's professionalism and efficiency made a potentially stressful situation much easier for you. Thank you for your kind words.

OnPoint

Rated 5 out of 5 stars

Property move with ONP

My experience from start to finish with ONP has been fantastic. They have been pro-active and helpful at every stage. I dealt primarily with Sophia Logan who I can not speak highly enough of. I always felt like she was on top of what needed doing and ensuring the other side were moving forwards as well. I hope I don't have to move again but if I do, I'll be back with ONP and Sophia.

17 July 2026
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Reply from OnPoint

We are so happy to hear about your fantastic experience with us! It's wonderful to know that our proactive approach and dedicated team made such a positive impact.
We truly appreciate your kind words and look forward to assisting you again if the need arises.

OnPoint

Rated 5 out of 5 stars

Returning Clients

We have used ONP before and our experience with them then, made us return this time. Our initial contact, Scott Dickinson was superb, very responsive and professional. Unfortunately, Scott had to take unplanned leave but his replacement Jamie Straw was equally efficient and kept us up to date with developments. Even when we had a potential late issue surrounding a possible Bank Holiday on our scheduled completion date (because of the World Cup!), Jamie approached the situation in a calm manner and kept all parties informed. We found Jamie very personable and we are sure that this contributed to the process being completed with no issues. No hesitation whatsoever recommending these guys ;-)

17 July 2026
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Reply from OnPoint

We are so pleased to hear that your experience with us was excellent once again. It is wonderful to know that our team provided such responsive and professional service, even when faced with unexpected circumstances.
We always aim to keep our clients well-informed and ensure a smooth process.
Thank you for your kind words and recommendation; we truly appreciate your continued trust in our services.

OnPoint

Rated 5 out of 5 stars

I have used OnPoint twice now during…

I have used OnPoint twice now during flat sales - really appreciate the knowledgeable and professional approach from all involved. Oliver has been fantastic; a real source of guidance and patience during the process. Definitely recommend and thank you, Tom

15 July 2026
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Reply from OnPoint

We're so happy to hear about your positive experiences with our team during your flat sales. We truly appreciate your kind words about our professional approach and guidance.
Thank you for recommending us!

OnPoint

Rated 5 out of 5 stars

Less Stressful with ONP

ONP made the process of selling our property less stressful. They sent regular updates via text whenever progress or the next milestone was reached; and Jason Allen was extremely helpful, efficient and professional throughout.

15 July 2026
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Reply from OnPoint

We are so pleased to hear that we made the process of selling your property less stressful! It's wonderful that our regular updates and efficient service were so helpful.
Thank you for your kind words.

OnPoint

Rated 5 out of 5 stars

Niall was great

Niall was great - thanks for your help with our purchase!

14 July 2026
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Reply from OnPoint

We're so glad to hear about your positive experience with us and that our team member was helpful. We appreciate your kind words!

OnPoint

Rated 5 out of 5 stars

Very efficient

Very efficient. My messages were always answered promptly even if my solicitor out office. Kept up to date via the app too.

14 July 2026
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Reply from OnPoint

We're delighted to hear that you found our service efficient and that your messages were always answered promptly. It's also great to know that our app kept you well-informed throughout the process.

Thank you for your positive feedback!

OnPoint

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