OnPoint Reviews 

387
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 289 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise individual staff members for being incredibly supportive, professional, and approachable throughout property sales. People note that the team is exceptionally organized, patient, and always ready to explain every step clearly. Consumers are also very happy with the prompt communication, regular updates, and remarkably short call wait times. Reviewers note that the modern online platform helps them track transaction progress easily without feeling stressed. Many individuals state they would definitely use these reliable legal services again for future property transactions. Clients appreciate the smooth, efficient handling of their cases, which makes complex milestones manageable.

What people talk about most

Staff

Clients share positive opinions on staff, frequently praising their professionalism, helpfulness, and quick... See more

Service

Customers had positive experiences with service, highlighting efficient communication, helpful case managers,... See more

Response time

Consumers express great satisfaction with the prompt response times and efficient communication. For example,... See more

Customer service

Users describe positive interactions with customer service, noting that representatives are helpful,... See more

User experience

Reviewers mention positive feedback about user_experience, highlighting a seamless, painless, and stress-free... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We started the process of selling our holiday let in August 2025 and the chain broke down twice and the third time wasn’t an easy time. Meg was professional, patient and above all approachable. We are... See more

Company replied

Rated 5 out of 5 stars

As a first time buyer, I couldn’t have asked for a better experience than the one I had with OnPoint. The whole team was organised, quick, and always ready to explain things clearly. Gemma was absolut... See more

Company replied

Rated 5 out of 5 stars

We did used ONP services 4 times already for first house purchase and 3 buy to let. I can highly recommend their service, its very easy to navigate the app too, get updates, and Joe was brilliant alwa... See more

Company replied

Rated 5 out of 5 stars

I have used ONP for conveyancing twice now, they provide a brilliant service from start to finish & the electronic app makes things so easy & simple to follow. Aimee our property lawyer was always so... See more

Company replied


Company details

  1. #19 of 66 best companies in Conveyancer
  2. #30 of 83 best companies in Law firm
  3. #43 of 157 best companies in Legal Services
  4. #20 of 43 best companies in Property lawyer

Written by the company

Welcome to OnPoint, the new personal home moving service by ONP Solicitors. We’re here to take the hassle out of moving, with our mobile app and dedicated team, we help 80k+ customers move every year.


Contact info

4.9

Excellent

TrustScore 5 out of 5

387 reviews

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4.9

All reviews

(387)

268 reviews in the last 12 months

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Rated 5 out of 5 stars

We would highly recommend OnPoint

We would highly recommend OnPoint. We have used the company on 2 separate occasions and we found them to be very efficient, understanding of our situation and reasonably priced.

23 July 2026
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Reply from OnPoint

We're so pleased to hear you would highly recommend us! It's wonderful that you found our team efficient, understanding, and reasonably priced on both occasions. Thank you for your kind words.

OnPoint

Rated 5 out of 5 stars

Bart was immensely helpful throughout…

Bart was immensely helpful throughout the full process, he kept me informed, updated on any delays, and got everything over the line incredibly smoothly, would highly recommend and will be using again

22 July 2026
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Reply from OnPoint

We're so pleased to hear about your excellent experience! It's wonderful that our team kept you informed and updated, making the process incredibly smooth.
Thank you for your high recommendation!

OnPoint

Rated 5 out of 5 stars

Gemma

As a first time buyer, I couldn’t have asked for a better experience than the one I had with OnPoint. The whole team was organised, quick, and always ready to explain things clearly. Gemma was absolutely wonderful, patient, supportive, and always making sure I understood everything and felt comfortable. She made a complicated process feel simple and safe. I’m truly grateful for her help and highly recommend her and the OnPoint team.

4 May 2026
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Reply from OnPoint

We are so pleased to hear about your positive first-time buyer experience. It's wonderful to know that our team was organized, quick, and clear in their explanations, making a complex process feel simple and safe for you.
Thank you for your kind words and recommendation!

OnPoint

Rated 5 out of 5 stars

Jordan was brilliant

Jordan was brilliant, we couldn’t ask for a better property lawyer. Thank you again for all the help mate

21 July 2026
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Reply from OnPoint

We're so glad to hear our property lawyer provided brilliant assistance. Thank you for your kind words; we truly appreciate your feedback.

OnPoint

Rated 5 out of 5 stars

Our experience with Emma Millard at ONP

Our experience with Emma Millard was exceptional. She demonstrated outstanding professionalism throughout the entire process, remaining consistently approachable and readily available to address any queries we had. Her clear communication and reassuring manner put us at ease from the outset, and we were kept fully informed at every stage of the transaction.We also found the accompanying app highly effective and user‑friendly, further enhancing the overall experience.In summary, the service we received was excellent, and we would not hesitate to work with Emma again in the future. We will be recommending your services to family and friends.

21 July 2026
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Reply from OnPoint

We are so pleased to hear about your exceptional experience and appreciate you taking the time to share your positive feedback. We are delighted that our team's professionalism, clear communication, and reassuring manner made such a positive impact.
It's wonderful to know that our app also enhanced your overall experience.
We truly value your recommendation to family and friends.

OnPoint

Rated 5 out of 5 stars

Fantastic communication really useful…

Fantastic communication really useful app to use to keep you updated on progress of the conveyancing process would highly recommend and will definitely use again in the future

21 July 2026
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Reply from OnPoint

We're thrilled to hear that our communication and app were so useful in keeping you updated on your conveyancing process.

Thank you for your high recommendation and for planning to use us again!

OnPoint

Rated 5 out of 5 stars

This is the third / fourth time I have…

This is the third / fourth time I have used ONP and each and everytime they have excelled. Very quick responses and excellent service. Highly recommend.

20 July 2026
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Reply from OnPoint

We are so delighted to hear about your consistently excellent experiences with us. Thank you for your kind words and for highly recommending our services!

OnPoint

Rated 5 out of 5 stars

"I would definitely recommend this…

"I would definitely recommend this firm. They were professional, efficient, and kept me informed throughout the process. They handled everything with care and made what could have been a stressful experience much easier. I was very happy with the service I received."

14 July 2026
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Reply from OnPoint

We're so pleased to hear that your experience with us was a positive one. It's wonderful to know that our team's professionalism and efficiency made a potentially stressful situation much easier for you. Thank you for your kind words.

OnPoint

Rated 5 out of 5 stars

Property move with ONP

My experience from start to finish with ONP has been fantastic. They have been pro-active and helpful at every stage. I dealt primarily with Sophia Logan who I can not speak highly enough of. I always felt like she was on top of what needed doing and ensuring the other side were moving forwards as well. I hope I don't have to move again but if I do, I'll be back with ONP and Sophia.

17 July 2026
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Reply from OnPoint

We are so happy to hear about your fantastic experience with us! It's wonderful to know that our proactive approach and dedicated team made such a positive impact.
We truly appreciate your kind words and look forward to assisting you again if the need arises.

OnPoint

Rated 5 out of 5 stars

Returning Clients

We have used ONP before and our experience with them then, made us return this time. Our initial contact, Scott Dickinson was superb, very responsive and professional. Unfortunately, Scott had to take unplanned leave but his replacement Jamie Straw was equally efficient and kept us up to date with developments. Even when we had a potential late issue surrounding a possible Bank Holiday on our scheduled completion date (because of the World Cup!), Jamie approached the situation in a calm manner and kept all parties informed. We found Jamie very personable and we are sure that this contributed to the process being completed with no issues. No hesitation whatsoever recommending these guys ;-)

17 July 2026
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Reply from OnPoint

We are so pleased to hear that your experience with us was excellent once again. It is wonderful to know that our team provided such responsive and professional service, even when faced with unexpected circumstances.
We always aim to keep our clients well-informed and ensure a smooth process.
Thank you for your kind words and recommendation; we truly appreciate your continued trust in our services.

OnPoint

Rated 5 out of 5 stars

I have used OnPoint twice now during…

I have used OnPoint twice now during flat sales - really appreciate the knowledgeable and professional approach from all involved. Oliver has been fantastic; a real source of guidance and patience during the process. Definitely recommend and thank you, Tom

15 July 2026
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Reply from OnPoint

We're so happy to hear about your positive experiences with our team during your flat sales. We truly appreciate your kind words about our professional approach and guidance.
Thank you for recommending us!

OnPoint

Rated 5 out of 5 stars

Less Stressful with ONP

ONP made the process of selling our property less stressful. They sent regular updates via text whenever progress or the next milestone was reached; and Jason Allen was extremely helpful, efficient and professional throughout.

15 July 2026
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Reply from OnPoint

We are so pleased to hear that we made the process of selling your property less stressful! It's wonderful that our regular updates and efficient service were so helpful.
Thank you for your kind words.

OnPoint

Rated 5 out of 5 stars

Niall was great

Niall was great - thanks for your help with our purchase!

14 July 2026
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Reply from OnPoint

We're so glad to hear about your positive experience with us and that our team member was helpful. We appreciate your kind words!

OnPoint

Rated 5 out of 5 stars

Very efficient

Very efficient. My messages were always answered promptly even if my solicitor out office. Kept up to date via the app too.

14 July 2026
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Reply from OnPoint

We're delighted to hear that you found our service efficient and that your messages were always answered promptly. It's also great to know that our app kept you well-informed throughout the process.

Thank you for your positive feedback!

OnPoint

Rated 5 out of 5 stars

Vikki was very proactive and supportive…

Vikki was very proactive and supportive through our sale and purchase, and the price for the works was a very good price.

13 July 2026
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Reply from OnPoint

We are so glad to hear that we provided proactive and supportive assistance with your sale and purchase. We appreciate your kind words about our pricing.

OnPoint

Rated 5 out of 5 stars

Communication was always clear

Communication was always clear. Kath was friendly, efficient and helpful in explaining the process.

9 July 2026
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Reply from OnPoint

We're so glad to hear our communication was clear and helpful throughout your experience. We appreciate your kind words!

OnPoint

Rated 5 out of 5 stars

Amazing experience

Onp was recommended by a friend who told me the story of their sale process. I decided to choose them and never have any regrets or problems. They offer to clients a track app (for an extra fee, very decent price ), the conveyancer provides their direct working number ( to get direct in contact with the right person) and in case of holiday they have a contact number where everyone from onp can open the folder and provide information when is needed. The communication is a very important thing and the fact they answer the phone fast is a huge plus comparing with other solicitors. I changed my solicitor 3 times and they have been the third ones. Be careful when you choose the solicitor, most of them don’t know to to their job, don’t answer to the phone or email (I am talking about my first solicitor) BUT ONP are the best in my opinion. After my experience with them I definitely recommend them. Samantha was assigned to my case and did an amazing job.
They deserve 5 stars .
They have :
-very good communication with the client
-explain everything what needs to be done
-checking documentation is a short time
- replying fast to the client and other solicitors
- give to clients really good advices
- support the clients ideas (when is a good one ) .

I am very satisfied by their services. Well done ONP SOLICITORS

9 July 2026
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Reply from OnPoint

We are so pleased to receive your wonderful feedback and truly appreciate you taking the time to share your positive experience with us. It's fantastic to hear that our communication, efficiency, and the support provided by our team, made such a significant difference for you.
We strive to offer clear guidance, prompt responses, and valuable advice throughout the process, and we are delighted that these efforts resonated with you.
Your recommendation means a great deal to us, and we are grateful for your trust in our services.

OnPoint

Rated 5 out of 5 stars

Highly recommended

Highly recommended, buying a home can be a nightmare. Not with onp, the whole process was extremely well delivered, which saved me time and stress.

29 June 2026
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Reply from OnPoint

We're so pleased to hear that your experience with us made the home buying process smooth and stress-free! It's wonderful to know we could save you time and alleviate concerns.

OnPoint

Rated 5 out of 5 stars

Nighat was great to deal with

Nighat was great to deal with - very pleasant in all communication, and easy to get hold of via telephone for updates. She was professional and proactive in the conveyancing work.

3 July 2026
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Reply from OnPoint

We're delighted to hear that you found our communication pleasant and accessible. It's wonderful to know that our team was professional and proactive in handling your conveyancing work. Thank you for your positive feedback.

OnPoint

Rated 5 out of 5 stars

Professional and Helpful Conveyancing Service

Great experience with my solictor Seb Downing who handled my conveyancing with true professionalism and care. He was always on hand to answer my questions and kept the whole process moving forward quickly and smoothly!

3 July 2026
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Reply from OnPoint

We're so pleased to hear about your excellent experience! It's wonderful that our team's professionalism and care made the conveyancing process smooth and efficient for you. Thank you for sharing your positive feedback!

OnPoint

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