OnPoint Reviews 

400
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 294 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff and dedicated team members for being professional, patient, and exceptionally supportive throughout the entire property transaction process. Many buyers and sellers mention that professional guidance is always remarkably clear, making complicated legal steps feel completely manageable and straightforward. Consumers note that ongoing communication is exceptionally clear, swift, and reliably keeps everyone well informed at every single stage without causing unnecessary delays. People deeply appreciate the efficient digital platforms and prompt responses from representatives that ultimately make complex housing purchases exceptionally smooth, reassuring, and completely stress-free.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professionalism, efficiency, and prompt... See more

Service

Customers consistently note positive experiences with service, highlighting efficient communication and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting prompt communication and helpful... See more

Response time

Reviewers highlight positive aspects of response time, noting that staff are consistently prompt and easy to... See more

User experience

Users describe positive interactions with user_experience, highlighting a seamless and stress-free process.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We started the process of selling our holiday let in August 2025 and the chain broke down twice and the third time wasn’t an easy time. Meg was professional, patient and above all approachable. We are... See more

Company replied

Rated 5 out of 5 stars

This is the second time we’ve used OnPoint and we think the service they offer is fantastic. The fact that the app allows you to send and receive documents very quickly is great. The fees are v... See more

Company replied

Rated 5 out of 5 stars

As a first time buyer, I couldn’t have asked for a better experience than the one I had with OnPoint. The whole team was organised, quick, and always ready to explain things clearly. Gemma was absolut... See more

Company replied

Rated 5 out of 5 stars

I have used ONP for conveyancing twice now, they provide a brilliant service from start to finish & the electronic app makes things so easy & simple to follow. Aimee our property lawyer was always so... See more

Company replied


Company details

  1. #19 of 65 best companies in Conveyancer
  2. #30 of 83 best companies in Law firm
  3. #43 of 159 best companies in Legal Services
  4. #20 of 43 best companies in Property lawyer

Written by the company

Welcome to OnPoint, the new personal home moving service by ONP Solicitors. We’re here to take the hassle out of moving, with our mobile app and dedicated team, we help 80k+ customers move every year.


Contact info

4.9

Excellent

TrustScore 5 out of 5

400 reviews

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4.9

All reviews

(400)

283 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Katie was always on hand to answer…

Katie was always on hand to answer questions either by phone or through the excellent app! It has made the whole process a bit leas less stressful!

13 February 2026
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Reply from OnPoint

We're happy to hear that our team's responsiveness and the app helped make the process less stressful for you. Thank you for your positive feedback!

OnPoint

Rated 5 out of 5 stars

Outstanding service from start to finish

We recently used ONP Solicitors for our home move, and Gareth Travis handled our case from start to finish. I honestly cannot recommend him highly enough.

Gareth was incredibly prompt with communication and handled everything so quickly and efficiently. He always kept us fully updated at every stage of the process, which gave us so much reassurance during what can be a very stressful time. He made sure everyone involved was kept in the loop, so there were never any misunderstandings or unnecessary delays.

He is not only extremely thorough and professional in all aspects of the legal process, but also genuinely lovely to deal with. Nothing ever felt like too much trouble, and he was always happy to answer questions and provide clarity whenever we needed it.

ONP Solicitors have been absolutely fantastic throughout the whole process. We would highly recommend them to anyone looking to move home. We would definitely use them again in the future and honestly wouldn’t go to anybody else.

12 February 2026
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Reply from OnPoint

We're happy to hear that your home move was handled so well. It's great to know that the communication, efficiency, and thoroughness provided reassurance during a stressful time. We appreciate your recommendation and are glad you had a fantastic experience. Thank you for your positive feedback.

OnPoint

Rated 4 out of 5 stars

Our solicitor was easy to talk to if we…

Our solicitor was easy to talk to if we had any questions or we didn’t understand anything in particular. Direct line to one’s desk to avoid going through the mainline. All tasks completed in time with the rest of the chain, so we were confident that any hold ups were not on us. This put us at ease with the whole process.
Not the first time we have used their services for conveyancing.

9 February 2026
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Reply from OnPoint

We're happy to hear that our solicitor was easy to talk to and provided clear explanations. It's great to know the direct line and timely task completion eased your concerns. Thank you for your continued trust in our conveyancing services.

OnPoint

Rated 5 out of 5 stars

Used OnPoint for both my property sale…

Used OnPoint for both my property sale and purchase. Lisa was both professional and friendly. Everything went smoothly would highly recommend.

9 February 2026
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Reply from OnPoint

We're happy to hear that your property sale and purchase went smoothly. We appreciate your kind words acknowledging our professionalism and friendliness, and we value your recommendation.

OnPoint

Rated 5 out of 5 stars

Being kept up to date with progress.

Being kept up to date with progress.
It was helpful to me to know that Lynsey kept pushing the buyers solicitor for information, despite their being reluctant to provide it.

6 February 2026
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Reply from OnPoint

We're happy to hear that you were kept informed of the progress. It's great to know that our persistence in seeking information was helpful to you. Thank you for your feedback.

OnPoint

Rated 5 out of 5 stars

ONP review

I instructed ONP on a recent transaction and Ryan B was brilliant. Very professional and knowledgeable, even the sellers' estate agent was impressed. Highly recommend!

23 January 2026
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Reply from OnPoint

We're happy to hear that the transaction went so well. We appreciate your positive feedback regarding the professional and knowledgeable service provided. Thanks for the recommendation!

OnPoint

Rated 5 out of 5 stars

This was my second time using ONP and I'll be using them again

This was my second time using ONP, this time for both my sale & purchase. Once again I couldn't fault them, I was always up-to-date with progress, I would always have an answer to any questions I had within a reasonable time and the app once again makes it so easy to track progress, ask questions and review documents.

I'll definitely be going back to ONP in the future!

30 January 2026
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Reply from OnPoint

We're happy to hear that you had another positive experience with us for both your sale and purchase. It's great to know that you were consistently informed and that our app helped you track progress and get answers quickly. We appreciate your continued trust and look forward to assisting you in the future!

OnPoint

Rated 5 out of 5 stars

Good job and process explained well

Good job and process explained well. Thanks for the guidance.

23 January 2026
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Reply from OnPoint

We're happy to hear that the process was well explained. Thank you for your positive feedback and guidance!

OnPoint

Rated 5 out of 5 stars

Really smooth process

OnPoint helped me with the sale of my house and made the whole process really smooth.

I worked with Hayley who was 'ON IT' - really timely responses and always on the end of an email or phone when needed.

I will certainly look forward to working with her again :)

30 January 2026
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Reply from OnPoint

We're happy to hear that the sale of your house went smoothly. We appreciate your kind words and are so glad you were pleased with the timely responses. We look forward to working with you again in the future!

OnPoint

Rated 5 out of 5 stars

One of the good firms!

ONP were amazing in the purchase of my first home. I’d heard horror stories about solicitors but Oliver Dyson was brilliant and professional from start to finish. Wouldn’t hesitate to use them again and I highly recommend!

30 January 2026
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Reply from OnPoint

We're happy to hear that your first home purchase was a positive experience. It's great to know the service you received was brilliant and professional. Thank you for your recommendation!

OnPoint

Rated 5 out of 5 stars

Outstanding service and great price

This is the third time I’ve used this conveyancing firm, but my first time working with Pari — and she has been absolutely outstanding.
She was always easy to reach, regularly picking up the phone when I called and proactively keeping me informed as soon as updates came in. She explained everything clearly and gave great advice and guidance throughout the process.
We were under huge time pressure with very aggressive deadlines, and Pari worked incredibly hard to make sure everything stayed on track, even when it felt like it wouldn’t be possible.
The service I received was exceptional, especially considering how reasonable the price was. I would highly, highly recommend Pari and will definitely be using her again in the future.

30 January 2026
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Reply from OnPoint

We're happy to hear that you had such a positive experience! It's great to know that the service you received was exceptional, especially given the time constraints. We appreciate your high recommendation and are glad everything stayed on track. Thank you for your continued trust!

OnPoint

Rated 5 out of 5 stars

Excellent experience

We had an excellent experience with ONP Solicitors. Romaan Aziz, our case lead was very helpful and professional throughout the entire process. Communication was clear, timely, and reassuring at every stage, which made everything run smoothly. The app was very easy to use and kept us well informed, which I really appreciated. I would highly recommend ONP Solicitors to anyone looking for reliable and efficient legal support.

27 January 2026
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Reply from OnPoint

We're happy to hear that you had an excellent experience. It's great to know that our team provided clear and reassuring communication throughout your case, and that you found the app easy to use. We appreciate your recommendation!

OnPoint

Rated 5 out of 5 stars

Lyndsey Ryan was excellent and with lot…

Lyndsey Ryan was excellent and with lot of paitence from very inception to the very end. She answered all of my queries clearly and promptly. Her professionalism made the whole experience stress-free. I would highly recommend ONP’s services. 5 Star

19 January 2026
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Reply from OnPoint

We're happy to hear that your experience was stress-free and that all your questions were answered clearly and promptly. We appreciate your recommendation of our services and your kind words.

OnPoint

Rated 5 out of 5 stars

Great service

Great service , prompt and always on hand to help. Can’t fault them. Olivia was great and was there every step of the way .

19 January 2026
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Reply from OnPoint

We're happy to hear that you received great service! We appreciate your positive feedback and are so glad everything went smoothly for you during each step.

OnPoint

Rated 5 out of 5 stars

OnPoint solicitors is the company I trust

OnPoint solicitors is the company I would use for other business, as I do not live in the UK I needed someone that I can trust. A special thanks goes to Holly Oatway

21 January 2026
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Reply from OnPoint

We appreciate your trust, especially since you live outside the UK. We're happy to hear that you had a positive experience, and we thank you for mentioning our team member.

OnPoint

Rated 5 out of 5 stars

Responsive and professional

Responsive and professional, have used them 3 times now and always get a good experience

8 January 2026
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Reply from OnPoint

We appreciate you taking the time to share your positive experiences with us. We're glad you consistently receive great service!

OnPoint

Rated 5 out of 5 stars

From beginning to end

From beginning to end, Jordan was fantastic. He combined professionalism with friendliness and was always quick to respond, providing helpful answers, often within the same day. I will surely be passing on my recommendation!

12 January 2026
Unprompted review
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Reply from OnPoint

We're happy to hear that you had such a positive experience! It's great to know the service provided met your expectations, and we appreciate you recommending us.

OnPoint

Rated 5 out of 5 stars

My view

Their services are top notch and excellent

12 January 2026
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Reply from OnPoint

We're happy to hear that you enjoyed our services. Thank you for your excellent feedback.

OnPoint

Rated 5 out of 5 stars

Thomas Castree was brilliant

Thomas Castree was brilliant! His communication and keeping us up to date was 10/10. Would 100% recommend!!

15 December 2025
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Reply from OnPoint

We're happy to hear that the communication was helpful. We appreciate your recommendation and thank you for your positive feedback!

OnPoint

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