OnPoint Reviews 

396
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 289 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being exceptionally helpful, patient, and professional during property purchases and sales. Many individuals note that team members make complex legal transactions feel simple, safe, and stress-free from start to finish. Consumer feedback consistently highlights the remarkably quick response times and efficient communication that keep every stage moving forward smoothly. People also appreciate the clear guidance, regular updates, and modern platforms that provide complete transparency throughout the journey. Buyers and sellers alike express strong satisfaction, emphasizing that they would gladly recommend these professional services to others.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting their professionalism, efficiency, and consistent... See more

Service

Consumers find service to be positive, highlighting professional and efficient handling of property... See more

Response time

Users describe positive interactions with response times, noting that staff and solicitors are consistently... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting proactive communication and regular... See more

User experience

Clients share positive opinions on user_experience, highlighting seamless and stress-free home-buying... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We started the process of selling our holiday let in August 2025 and the chain broke down twice and the third time wasn’t an easy time. Meg was professional, patient and above all approachable. We are... See more

Company replied

Rated 5 out of 5 stars

As a first time buyer, I couldn’t have asked for a better experience than the one I had with OnPoint. The whole team was organised, quick, and always ready to explain things clearly. Gemma was absolut... See more

Company replied

Rated 5 out of 5 stars

We did used ONP services 4 times already for first house purchase and 3 buy to let. I can highly recommend their service, its very easy to navigate the app too, get updates, and Joe was brilliant alwa... See more

Company replied

Rated 5 out of 5 stars

I have used ONP for conveyancing twice now, they provide a brilliant service from start to finish & the electronic app makes things so easy & simple to follow. Aimee our property lawyer was always so... See more

Company replied


Company details

  1. #19 of 65 best companies in Conveyancer
  2. #30 of 83 best companies in Law firm
  3. #43 of 159 best companies in Legal Services
  4. #20 of 43 best companies in Property lawyer

Written by the company

Welcome to OnPoint, the new personal home moving service by ONP Solicitors. We’re here to take the hassle out of moving, with our mobile app and dedicated team, we help 80k+ customers move every year.


Contact info

4.9

Excellent

TrustScore 5 out of 5

396 reviews

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4.9

All reviews

(396)

278 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent communication

Excellent communication, friendly and efficient service. The app to track progress is very useful and clear. Second time using and will use again.

5 June 2026
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Reply from OnPoint

We're so glad you had an excellent experience with our friendly, efficient service and useful app. Thank you for your continued trust!

OnPoint

Rated 5 out of 5 stars

100% recommended

Holly Malamed has been absolutely brilliant - we have used her services twice now for property transactions (both buying and selling). She is fast, efficient, and always available to help. We would 100% recommend her and ONP.

4 June 2026
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Reply from OnPoint

We're so happy to hear that your property transactions were brilliant and efficient! We appreciate your kind words and recommendation.

OnPoint

Rated 5 out of 5 stars

Would definitely use again !

I am extremely happy with all experience ! Quick respond , job done and all worked out even better than I expected . No hidden fees , very transparent cost and excellent communication.
Thank you Lauren

27 May 2026
Unprompted review
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Reply from OnPoint

We are so pleased to hear about your excellent experience! It's wonderful that everything worked out even better than expected, with quick responses and transparent costs. Thank you for your kind words.

OnPoint

Rated 5 out of 5 stars

Good communication

Alison Wright dealt with my sale she kept up to date with all information and enquiries from our buyers solicitor and communicated well with me. Always responded to emails within 24 hours and was contactable by phone when needed if no answer she returned my call promptly. On completion of the sale everything was dealt with very efficiently. I was very satisfied with the experience and would highly recommend this company.

29 May 2026
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Reply from OnPoint

We're so pleased to hear about your positive experience with your sale. We appreciate your kind words regarding our team's communication and efficiency. We're glad everything was handled to your satisfaction.

OnPoint

Rated 5 out of 5 stars

All over this like Wet on Water!

Kai was our conveyancer and from the off he was all over it. His attention to detail, patience, communication, explanation and patience. Yes I said it twice.. Because he was. Our sale and purchase was not straight forward and I'd say if it wasn't for Kai' perseverence we probably wouldn't have exchanged when we did.

When Kai was on A/L his caseload was looked after by other members of staff. It was seemless and continuous.

Straight talking no fancy words, explanation in clear language.. Brilliant, just brilliant even out buyer was jealous of our Conveyancing as theirs was awful (Saracens Solicitors - Negative stars)

Kai was on the phone so much communicating intentions and progress he became a 'friend of the family!'

Such a nice man.

Thank you Kai.. You are a rockstar in our eyes 🕺

3 June 2026
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Reply from OnPoint

We are so pleased to hear about your exceptional experience. It is wonderful to know that our team's dedication and clear communication made such a positive difference during your sale and purchase. We truly appreciate your kind words and positive feedback.

OnPoint

Rated 5 out of 5 stars

ONP Solicitors - highly professional service

We had a great experience with ONP Solicitors when selling our house.
Katie was extremely helpful throughout the entire process. She responded to all our emails and questions very quickly, often on the same day, and kept us updated every step of the way.
The sale was completed smoothly, with no delays or problems. We really appreciated Katie’s professionalism, efficiency, and excellent communication.
Thank you, Katie and ONP Solicitors, for making the process so straightforward. Highly recommended!

3 June 2026
Unprompted review
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Reply from OnPoint

We are so pleased to hear about your positive experience selling your house. It's wonderful our team provided such efficient and clear communication throughout the process. Thank you for your kind words and recommendation!

OnPoint

Rated 5 out of 5 stars

Very pleased with ONP, great service and quick progress!

Huge thanks to Pari and Sarah for their great work!
First time with ONP and very pleased with speed and smoothness of progressing everything in a timely manner and with the highest level of professionalism and care; the app and updates are very useful and fun!

28 May 2026
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Reply from OnPoint

We're so pleased to hear about your positive experience with us! It's wonderful that our team provided such professional and timely service. We're also glad you found our app and updates useful. Thank you for your kind words!

OnPoint

Rated 5 out of 5 stars

I used ONP for purchase conveyance.

I used ONP for purchase conveyance.

Attentive service, very clear communication and easy to follow steps and actions from my side.

The app dashboard was a great tool and the direct messaging facility with my solicitor meant my queries were answered immediately

21 May 2026
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Reply from OnPoint

We're so glad to hear our attentive service, clear communication, and app dashboard made your purchase conveyance smooth and efficient. Thank you for your kind words!

OnPoint

Rated 5 out of 5 stars

Excellent service from start to finish

I had a really positive experience with ONP Solicitors when selling my property.

My solicitor, Jake, was always helpful, responsive and kept things moving throughout the transaction. The whole process was very straightforward and everything progressed smoothly from start to finish.

I also found the ONP app really easy to use. It made it simple to upload documents, track progress and keep on top of what was happening without having to chase for updates.

Selling a property can be stressful, but the process was handled efficiently and professionally, and we were able to exchange and complete without any issues.

I would happily recommend ONP to anyone looking for a conveyancing solicitor.

29 May 2026
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Reply from OnPoint

We are so pleased to hear about your very positive experience with us. It's wonderful to know that our team and app made selling your property straightforward and stress-free. Thank you for your kind recommendation!

OnPoint

Rated 5 out of 5 stars

Great company

Friendly, helpful, prompt response and return calls
Alex Thomas gave exceptional service.
Cannot praise them highly enough and will certainly use them again.

29 May 2026
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Reply from OnPoint

We are so glad to hear you had such a positive experience with us. We truly appreciate your kind words and look forward to assisting you again.

OnPoint

Rated 5 out of 5 stars

Great solicitor Hamzah

Hamzah fulat ….was very fast and efficient at handling my house purchase….

Aj Taylor
Norfolk

19 May 2026
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Reply from OnPoint

We're so glad to hear we made your house purchase efficient. Thank you for your kind words!

OnPoint

Rated 5 out of 5 stars

Outstanding Conveyancing Support from Hayley Timms

I would like to express my sincere gratitude to Hayley Timms at ONP Solicitors for her outstanding service and guidance throughout my property purchase process.

Hayley was professional, knowledgeable, and highly responsive from the very beginning. She kept me informed at every stage, explained complex legal matters clearly, and was always available to answer my questions promptly. Her attention to detail and proactive approach helped ensure that the transaction progressed smoothly and efficiently.

Purchasing a property can be a stressful experience, but Hayley's expertise, dedication, and excellent communication made the process much easier and gave me confidence throughout. I truly appreciate her hard work and commitment to achieving a successful outcome.

I would highly recommend Hayley Timms and ONP Solicitors to anyone looking for reliable, professional, and supportive conveyancing services.

13 May 2026
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Reply from OnPoint

We are so pleased to hear about your positive experience with our services. It is wonderful to know that our team provided excellent support during your property purchase. We truly appreciate your kind words and recommendation.

OnPoint

Rated 5 out of 5 stars

Excellent!

Excellent!! Aimee provided great guidance through the process.

29 May 2026
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Reply from OnPoint

We're so glad you had a great experience! Your positive feedback means a lot to us.

OnPoint

Rated 5 out of 5 stars

Amazing and helpful solicitors

Megan was so helpful throughout the whole process.

I would definitely recommend Onpoint to anyone looking to buy/sell.

Thank you for all of the help!

28 May 2026
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Reply from OnPoint

We're so glad we could assist you throughout the process. Thank you for your kind words and recommendation!

OnPoint

Rated 5 out of 5 stars

Sale of a Flat

From inception to the end, my experience with Abigail Hartley-Poole of ONP was great. My buyer chose a very difficult firm, however, with so much professionalism, client care and precision we were able to complete the sale. Abigail was the calm in the midst of a storm.

22 May 2026
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Reply from OnPoint

We're so happy to hear about your positive experience! It's wonderful to know our team provided excellent care and professionalism, especially during a challenging sale. Thank you for sharing your kind words.

OnPoint

Rated 5 out of 5 stars

Another Great Experience With ONP

I previously used ONP and came back again for my latest property purchase, and once again the service was excellent. It was a drawn-out rollercoaster of a transaction, but Liz Cassidy made it all manageable. She was always available to answer questions or chase the seller’s side, and I always received a response within 24 hours. Thanks Liz for getting my purchase over the line, I’ll definitely be back again for my next transaction!

21 May 2026
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Reply from OnPoint

We're so happy to hear about your excellent experience with us again! It's wonderful to know we could make your property purchase manageable and that our team was responsive. We truly appreciate your kind words and look forward to assisting you in the future.

OnPoint

Rated 4 out of 5 stars

I was first time buyer and would…

I was first time buyer and would recommend them to everyone, they use App based process where you can see all the documents at one place, increases transparency and value for money services. The only reason not to give 5 star was that at times I felt it was difficult to contact my case solicitor even after booking appointment or for some urgent requirements as first time buyers have more queries than the ones who already know the process. Despite that I am very pleased that Romaan from ONP group completed the process successfully for me.

11 May 2026
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Reply from OnPoint

We truly appreciate your positive feedback and are glad our app-based process enhanced transparency. We acknowledge your concerns regarding solicitor contact for urgent needs and first-time buyer queries. We are reviewing our communication channels to improve accessibility for all clients. Thank you for your valuable input.

OnPoint

Rated 5 out of 5 stars

Experience with law firm throughout the sale of my property

My experience with your law firm throughout the sale of my property was excellent. Despite my being in Italy during the entire process, I was assisted and advised in the best possible manner at every stage of the transaction.

29 April 2026
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Reply from OnPoint

We are so pleased to hear about your excellent experience with us during your property sale, especially while you were in Italy. We appreciate your kind words.

OnPoint

Rated 5 out of 5 stars

As a first-time buyer

As a first-time buyer, Kate Summer really helped me through everything. She explained each step clearly, kept me updated on the progress, and always informed me about what was happening throughout the process. She stayed in touch with me during every stage and made everything easy to understand.
Kate did thorough research on the property and handled the whole process very smoothly. Many thanks to Kate and ONP Solicitors for all their support.
I highly recommend ONP Solicitors to anyone looking for professional and helpful service.

21 May 2026
OnPoint logo

Reply from OnPoint

We are so pleased to hear about your positive experience as a first-time buyer. It's wonderful to know our team provided clear communication and smooth support throughout your property journey. Thank you for your kind words and recommendation!

OnPoint

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