OnPoint Reviews 

394
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 289 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being exceptionally helpful, patient, and professional during property purchases and sales. Many individuals note that team members make complex legal transactions feel simple, safe, and stress-free from start to finish. Consumer feedback consistently highlights the remarkably quick response times and efficient communication that keep every stage moving forward smoothly. People also appreciate the clear guidance, regular updates, and modern platforms that provide complete transparency throughout the journey. Buyers and sellers alike express strong satisfaction, emphasizing that they would gladly recommend these professional services to others.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting their professionalism, efficiency, and consistent... See more

Service

Consumers find service to be positive, highlighting professional and efficient handling of property... See more

Response time

Users describe positive interactions with response times, noting that staff and solicitors are consistently... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting proactive communication and regular... See more

User experience

Clients share positive opinions on user_experience, highlighting seamless and stress-free home-buying... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We started the process of selling our holiday let in August 2025 and the chain broke down twice and the third time wasn’t an easy time. Meg was professional, patient and above all approachable. We are... See more

Company replied

Rated 5 out of 5 stars

As a first time buyer, I couldn’t have asked for a better experience than the one I had with OnPoint. The whole team was organised, quick, and always ready to explain things clearly. Gemma was absolut... See more

Company replied

Rated 5 out of 5 stars

We did used ONP services 4 times already for first house purchase and 3 buy to let. I can highly recommend their service, its very easy to navigate the app too, get updates, and Joe was brilliant alwa... See more

Company replied

Rated 5 out of 5 stars

I have used ONP for conveyancing twice now, they provide a brilliant service from start to finish & the electronic app makes things so easy & simple to follow. Aimee our property lawyer was always so... See more

Company replied


Company details

  1. #19 of 65 best companies in Conveyancer
  2. #30 of 83 best companies in Law firm
  3. #42 of 159 best companies in Legal Services
  4. #20 of 43 best companies in Property lawyer

Written by the company

Welcome to OnPoint, the new personal home moving service by ONP Solicitors. We’re here to take the hassle out of moving, with our mobile app and dedicated team, we help 80k+ customers move every year.


Contact info

4.9

Excellent

TrustScore 5 out of 5

394 reviews

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4.9

All reviews

(394)

277 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent

Excellent! Caroline Vass is very helpful throughout the process.

27 March 2026
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Reply from OnPoint

We're happy to hear that the process was excellent and helpful. Thank you for your positive feedback; we appreciate it very much.

OnPoint

Rated 5 out of 5 stars

Purchase with ONP

Emma Millard was brilliant in dealing with my purchase. She dealt with my purchase in a professional and timely manner. Would recommend her.

27 April 2026
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Reply from OnPoint

We're happy to hear that your purchase experience was brilliant and professional. We appreciate you recommending our services and thank you for your positive feedback.

OnPoint

Rated 5 out of 5 stars

Fantastic service!

Yusra and her team kept us informed during every step of the process in purchasing our house. They were very professional and competitively priced. Thank you!

28 April 2026
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Reply from OnPoint

We're happy to hear that you were informed during your house purchase. We appreciate your recognition of our team's professionalism and competitive pricing. Thank you!

OnPoint

Rated 5 out of 5 stars

Very impressed

I was really impressed with both the platform that is used and the service provided by our allocated conveyancer, Harry Thompson. The communication and progress of the sale was easy to follow on the App, but equally Harry always responded quickly to any queries through the App and email, and he also was always available by phone for those occasions where you just want to talk to someone. I would definitely use Harry again.

23 April 2026
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Reply from OnPoint

We're happy to hear that you found the platform and service impressive. It's great to know the communication and progress of your sale were easy to follow and that you were pleased with the accessibility. We appreciate your feedback!

OnPoint

Rated 5 out of 5 stars

Leasehold House Sale & Purchase

OnPoint handled both the sale of our (leasehold) property and purchase of the new one, following a recommendation from a work colleague.

Overall this was a very positive experience with Oliver D keeping us informed at every stage with clear communication via the OnPoint mobile app.
While still a long-winded process, the app definitely made it much easier with documents received and sent electronically and no physical visits to the solicitors to sign documents required at all - indeed, we didn't even need to speak to Oliver until the very final part of the process (though we had the option of doing so also throughout).

The house selling/buying process is awful generally (especially leasehold!) but having used 'traditional, paper-based' local solicitors previously for similar, there's just no comparison. The ability to transact everything electronically via OnPoint App made the process not only quicker but less stressful also.

I have no hesitation in recommending OnPoint at all.

25 March 2026
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Reply from OnPoint

We're happy to hear that your experience was positive and that the app streamlined the sale and purchase. It's great to know that clear communication and electronic transactions made the process quicker and less stressful for you. Thank you for recommending our services.

OnPoint

Rated 5 out of 5 stars

Steady support through a challenging sale…

I honestly don’t think I could have got through this process without Niall.

Selling a house is stressful at the best of times, but doing it alongside a difficult divorce (with a particularly overbearing solicitor on the other side) made it feel overwhelming at points. Niall was absolutely brilliant throughout. He kept me reassured when things felt uncertain, and more importantly, he stepped in and handled direct communication with the opposing solicitor, which took a huge weight off my shoulders and made everything feel far more manageable.

There were also a few technical and legal complications along the way, and Niall really went above and beyond to try and move things forward, even when it felt like we’d hit a wall.

What stood out most was how human the whole experience felt. I never felt like just another case, he genuinely cared about getting the right outcome for me.

A big thank you as well to the wider team at OnPoint Conveyancing. They’ve been fantastic, and I wouldn’t hesitate to recommend.

24 April 2026
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Reply from OnPoint

We're so glad to hear that we could support you through such a challenging time. It means a lot to us that our team made the process more manageable. We appreciate your kind words and recommendation!

OnPoint

Rated 5 out of 5 stars

ONS were exceptional from start to…

ONS were exceptional from start to finish! I highly recommend in particular Lynsey Ryan who was so meticulous and committed. I found the whole process to be seamless and professional and the app details the steps and when completed so that you are always up to date with the sale of your home.

You are in safe hands with ONS

24 April 2026
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Reply from OnPoint

We're happy to hear that you had such a positive experience! It's great to know that the process was seamless and professional, and that you found the app helpful. We appreciate your kind words and are grateful for your recommendation.

OnPoint

Rated 5 out of 5 stars

I can’t thank Kate and her team

I can’t thank Kate and her team with the support throughout selling my property from start to finish. Kate went to the extreme as I’m not very good at technology and guided me through everything step-by-step. I would highly recommend Kate and her team and a high standards of how they treat the customer. Thank you again. I am absolutely overwhelmed with the support that you’ve given me through your service mrs Bayet

22 April 2026
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Reply from OnPoint

We're happy to hear that the team provided incredible support throughout the selling process. It's great to know that our guidance was helpful, and we appreciate your high recommendation and kind words. Thank you for your feedback!

OnPoint

Rated 5 out of 5 stars

Highly recommended

This is the second time we are using ONP Solicitors for their housing conveyancing and could be happier, particularly with Alison. Would highly recommend them. Their app makes since smoother and easier to message the assigned lawyer and track progress. The only thing for improvement I can think of is a more intuitive way of filling the chattels list in the app.

22 April 2026
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Reply from OnPoint

We're happy to hear that you're satisfied with our conveyancing services and the app's ease of communication and progress tracking. Thank you for recommending us! We appreciate your suggestion about improving the chattels list in the app and will consider it for future updates.

OnPoint

Rated 5 out of 5 stars

Phenomenal as always

Phenomenal as always. Thank you!

20 April 2026
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Reply from OnPoint

We're so glad you enjoyed it! Thank you for your continued support and wonderful feedback; we appreciate it.

OnPoint

Rated 5 out of 5 stars

My feedback is specifically for Coral

My feedback is specifically for Coral.
She has been just amazing in handling my entire sale. It was a smooth 4 months period and at every step she has been proactive and very thorough to explain every information.
I'll surely recommend anyone if needing a solicitor work with ONP.

20 April 2026
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Reply from OnPoint

We're happy to hear that the sale was handled smoothly and that the information was thoroughly explained. We appreciate your recommendation and thank you for your positive feedback.

OnPoint

Rated 5 out of 5 stars

Very happy with the conveyancing…

Very happy with the conveyancing services whilst selling my property. Thanks Rebecca for you support throughout the process. I particularly liked being able to see documents and progression status in the app.

20 April 2026
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Reply from OnPoint

We're delighted that you were happy with our conveyancing services during your property sale. It's great you liked seeing your documents and progress in the app. Thank you for your positive feedback!

OnPoint

Rated 5 out of 5 stars

We had a fantastic experience with ONP…

We had a fantastic experience with ONP for the purchase of our first home. Our property lawyer, Meg Wall, was helpful and patient throughout the process and responded to all our queries really quickly. She took the stress out of the process and ensured we had a seamless purchase. We would highly recommend ONP, particularly Meg, to anyone purchase a property, and wouldn’t hesitate to use again.

17 April 2026
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Reply from OnPoint

We're happy to hear that you had a fantastic experience with our services for your first home purchase. We appreciate your kind words about the support provided during the process, and we're so glad everything went seamlessly. Thank you for recommending our services!

OnPoint

Rated 5 out of 5 stars

Great experience with ONP

Great experience with ONP. Niall did a great job fighting our corner during our house move. Would recommend!

16 April 2026
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Reply from OnPoint

We're happy to hear that you had a great experience. We appreciate your recommendation and are glad we could help during your house move.

OnPoint

Rated 5 out of 5 stars

Proactive, Professional, and Reliable

Emma from ONP was outstanding throughout our property sale. She kept us informed at every stage, which made the whole process feel much more manageable.

There were several challenges within the chain, but Emma handled them efficiently and stayed proactive in keeping things moving forward.

Absolutely fantastic service from start to finish — highly recommended.

15 April 2026
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Reply from OnPoint

We're happy to hear that the property sale experience was well-managed and that you were duly informed throughout the process. We appreciate your highlighting the efficient handling of challenges and proactive approach in keeping things moving forward. Thank you for your recommendation!

OnPoint

Rated 5 out of 5 stars

Property Conveyancing

I recently completed a transaction with ONP Solicitors and had the pleasure of dealing with Vicky. She was efficient, clear in her communication, and genuinely supportive throughout the entire process. Everything was handled smoothly and without delay. A very positive experience — thank you, Vicky.

15 April 2026
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Reply from OnPoint

We're happy to hear that your transaction was handled smoothly and efficiently. We appreciate your positive feedback and are glad you enjoyed your experience. Thank you!

OnPoint

Rated 5 out of 5 stars

Conveyancing

Efficient communication, smooth process throughout.

2 April 2026
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Reply from OnPoint

We're happy to hear that the process was smooth and communication was efficient. Thank you for your positive feedback!

OnPoint

Rated 5 out of 5 stars

Professional, Proactive and Highly Recommended

I was extremely happy with the service I received from Jenna. From the start, her communication was clear and she kept me consistently updated throughout. She was proactive in following up with the sellers’ solicitors and ensured any delays from the other side were addressed promptly which helped keep the process moving.

I’m very satisfied with her professionalism, the quick turnaround and the overall quality of her work. The app was also very helpful for tracking each step of the process. I would 100% recommend ONP and will definitely return for any future conveyancing needs.
Thank you again, Jenna!

31 March 2026
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Reply from OnPoint

We're happy to hear about your positive experience! We appreciate your comments regarding the clear communication, proactive approach, and efficiency you experienced. It's great to know the app was helpful and that you're satisfied with our service. Thank you for recommending us!

OnPoint

Rated 5 out of 5 stars

Excellent service throughout

Excellent service throughout, with clear and consistent communication. Very thorough in their approach and extremely supportive, highly recommended.

1 April 2026
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Reply from OnPoint

We're happy to hear that our clear communication and thorough approach were supportive. Thank you for your recommendation; we appreciate your positive feedback!

OnPoint

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