In all honestly I have not had the greatest experience at first with on the beach. However, a woman called Melissa literally saved my holiday and rectified the company's mistake due to system failure.... See more
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Review summary
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After researching where we wanted to go we compared all main holiday companies but wanted better flight times. On the beach enabled us to book the holiday we wanted with a choice of airlines and flig... See more
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We had a lovely holiday, with lots of fun. We made unforgettable memories, everything was great , the hotel was amazing with great food and plenty swimming pools and excellent atmosphere. The staff w... See more
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No problem ever booking and paying through OTB any concerns ive contacted them and they've responded quickly.Free lounge access with my booking too.Price for the holiday was great, covered everything... See more
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Company details
- #197 of 203 best companies in Travel agent
About On the Beach
Written by the company
We’re On the Beach and we’re proud to be one of the UK’s leading online retailers of beach holidays. From humble beginnings in 2004 as a start-up business in a terraced house in Macclesfield, England, to our 2015 listing on the London Stock Exchange; we now send over 1.5 million happy customers away on their perfect beach holiday every year and have won lots of awards doing it.
We were one of the first online travel agents in the UK to have complete financial protection through ATOL, because we know how important peace of mind is to our customers when they book their holiday. That means, when booking a flight inclusive package holiday through us, you'll have complete peace of mind that your money is safe.
Visit our siteOn the Beach Holidays
Written by the company
Contact info
The easiest way to reach us is through our handy Live Chat feature. You can find this under the 'Help and Contact' section of your My Bookings account, and one of our beach buddies will be happy to help you on your way., United Kingdom
- www.onthebeach.co.uk
Hotspot from a hot spot
3.8
Great
96k reviews
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Great place to visit
Great place to visit , hotel was very nice , food was Lovely, definitely going to go back
3 August 2026
Reply from On the Beach
Thanks Tracy, delighted you loved the hotel and food. Come back soon! 😊 On the Beach team
Reply from On the Beach
Hi Milena,
Thank you for taking the time to share your feedback.
We understand that a transfer arriving over an hour off schedule can feel disappointing, especially after a long journey when you're looking forward to starting your holiday. Transfer times can vary due to factors such as traffic conditions and multiple hotel drop-offs, but we appreciate that this may not have been what you expected.
Thank you for bringing this to our attention. Your feedback is valuable and helps us continue to improve the holiday experience we provide.
Kind regards,
The On the Beach Team
Used you before a number of times
Used you before a number of times. Always happy with everything
6 August 2026
Reply from On the Beach
Thanks Deborah — great to hear. The Team at On the Beach
Hotel was nice and so was most of the…
Hotel was nice and so was most of the staff, food was repetitive and it is not all self service, staff look at you if you after them for more that one spoonful of food, the snack bar was only on once a day at 15.30 every day. You are limited to only 2 drinks from the bars at one time I found this shocking i was away with 11 people. Hotel was full of French people and they got special treatment from the staff. Being an all inclusive package you expect to have a snack bar or even get a soft drink when you arrive after 23.00 but all bars close at 23.00 and nothing available to eat. Rooms are basic the lifts shut off after 23.30 at night until early morning not ideal fir someone in a wheelchair. Having a wet room on the ground floor as i am in a wheelchair, the shower water didn't drain properly and the whole bathroom floor was sailing in water. Reported to reception and all they did was mop it up, not idea.
3 August 2026
Reply from On the Beach
Hi, Leigh
Thank you for taking the time to share your detailed feedback. We’re truly sorry to hear that your holiday did not meet your expectations and that you experienced difficulties with the food variety, drink limits, snack bar availability, and the service from some of the hotel staff.
We also understand how challenging the issues with the room, especially the wet room drainage and lift accessibility, must have been given your wheelchair use.
We appreciate how disappointing it must have been to face these problems during your stay. As your holiday has now ended, if you would like us to investigate your concerns further, please submit your feedback using the feedback form on our website. This will allow our dedicated team to review your booking and raise these matters with the hotel.
Thank you again for sharing your experience with us. We hope to have the opportunity to provide you with a better experience in the future.
Best regards,
On the Beach Team
Reply from On the Beach
Thanks Robert — brilliant. On the Beach
Brilliant and easy service
4 August 2026
Reply from On the Beach
Thanks Karen — so pleased you found our service brilliant and easy! Hope to help with your next holiday 😊
The Team at On the Beach
Good value quick and easy
Easyto use the app for the booking process woth quick return of confirmation and documents
4 August 2026
Reply from On the Beach
Thanks for your kind words! Glad app and docs were quick. On the Beach Team
Everything is so straight forward
Everything is so straight forward. Kept upto date at all times. Hotel was exactly as discribed. Price was resonable. The only issue wss the return transfer. Took much longer than it should of with 5 pick ups.
3 August 2026
Reply from On the Beach
Thanks! Glad booking and hotel were as described. Sorry about the long return transfer with five pick‑ups — thanks for flagging. Hope we can help with your next holiday 😊
The On the Beach team
I had a great experience booking my…
I had a great experience booking my holiday. The process was quick, simple, and easy to follow. There was a good choice of destinations and accommodation, with clear information and competitive prices. The booking was confirmed promptly, and all the travel details were sent without any issues. The customer service team was friendly and helpful whenever I had a question. Overall, it was a smooth, stress-free experience, and I would happily book my next holiday with them again.
6 August 2026
Reply from On the Beach
Thanks so much, Nataliia — we’re delighted you found the booking quick and straightforward and that our team could help. It’s great the options, prices and travel details met your expectations. We look forward to helping you book your next stress-free holiday soon! 😊
The Team at On the Beach
Holiday was good, just downside had to checkout at 12noon, when our flight was in evening at 11.55pm
Holiday was good, but downside was our flight at 11.55pm we had to checkout at 12noon, no time or place to rest properly. For a package holiday i think you should checkout 3 hrs before your flight time when your transfers come.
Otherwise was good holiday and service was good. Thankyou
6 August 2026
Reply from On the Beach
Thanks Rukhsana — glad you had a good holiday, and thanks for flagging the late-flight checkout issue. We appreciate the suggestion about later checkouts for package transfers and will pass this on to the team. Hope we can help with your next trip ☀️
The Team at On the Beach
Very pleased with my booking that I…
Very pleased with my booking that I made through on the beach. Well organised and straightforward. I found a lovely hotel, Green Bay resort, and had wonderful holiday.
3 August 2026
Reply from On the Beach
Thanks for your kind words! Glad Green Bay Resort and your holiday hit the mark. We’re pleased booking was straightforward 😊 The Team at On the Beach
transport to take us back to the…
transport to take us back to the airport early hours to catch our return flight cancelled and left me and 5 other lads stranded and nearly missing our
flight home.
3 August 2026
Reply from On the Beach
Hi, Joel
We are sorry to hear about the distress caused by the cancellation of your transport to the airport and the risk of missing your return flight. We understand how upsetting and stressful this situation must have been for you and your group.
We have reached out to you to get some more information so that we can look at your booking and investigate this for you with our supplier.
We appreciate your patience and will do our utmost to assist you. Thank you for bringing this to our attention.
Thanks,
On the Beach
On the beach is a really good company
On the beach is a really good company. I always use them for my holiday bookings and they always keep me updated on everything I need to know regarding my holiday and it’s an easy app to use too.
3 August 2026
Reply from On the Beach
Thanks for your kind words! We’re chuffed the app’s easy to use and our updates help — delighted to be your go‑to for holidays 😊 The Team at On the Beach
The hotel was amazing
The hotel was amazing, I did a lot of researching around the hotel, after last years wasn't quite the hotel we expected. In doing the research I found that the cost of the hotel on On The Beach, was the cheapest out there by several hundred pounds.
But we've always found that On The Beach gives great value for money, I will be looking to book with them again.
3 August 2026
Reply from On the Beach
Thanks Carl — brilliant to hear the hotel hit the mark and that our price came out cheapest after your research. We’re glad we could help make up for last year. Look forward to helping you book your next stay! 🙂
The Team at On the Beach
I can not believe this company have no…
I can not believe this company have no humans to talk too about your bookings. We made 2 separate bookings and all of a sudden 1 of them got called saying we ghosted them! We did not ghost them. We paid in full and even paid the increase when we went to check out. We followed every step that was emailed and texted to us. 2 days later our booking was cancelled and now we can’t get availability on that hotel. So we have a family who are visiting blue sea Marieta in Gran Canaria without us. This was a meant to be 18th birthday present. I’ve tried contacting on the live chat, what’s app and even contact the hotel. I’m so angry and upset. I would appreciate if someone looked into this as it seems to be the only way to get any response.
6 August 2026
Unprompted review
Reply from On the Beach
Hi Zoe,
Thank you for sharing your feedback and for booking your holiday with us. We’re truly sorry to hear about the difficulties you experienced with your booking and the frustration caused by not being able to speak directly with a human representative. We understand how important this is, especially when planning something as meaningful as an 18th birthday celebration with family.
To assist you further and ensure your concerns are addressed by a service advisor, please contact us directly via our live chat or customer service channels. This will allow us to assist you privately and work towards a resolution.
We truly value your trust and regret the disappointment this situation has caused. Your feedback is important to us, and we are committed to making sure your experience with us is smooth and enjoyable from start to finish.
Thank you again for sharing your feedback.
On the Beach Team
Very easy to navigate website.weve used…
Very easy to navigate website.weve used on the beach several times now and always found prices very competitive and once decided on holiday the system is very easy to book the holiday .
6 August 2026
Reply from On the Beach
Thanks for your kind words! Glad our website and booking made things easy and you find our prices competitive. Hope to help with your next holiday 🙂 The Team at On the Beach
On the beach are a great company to…
On the beach are a great company to use. Customer service is brilliant and reasonable prices compared to other companies
3 August 2026
Reply from On the Beach
Thanks Emma, pleased our service and prices impressed. Hope to help you book again. The Team at On the Beach
I have booked holidays with on the…
I have booked holidays with on the beach many times and never had an issue . Friendly and professional.
6 August 2026
Reply from On the Beach
Thanks Mike — delighted you're back and glad our team were friendly and professional 😊. The Team at On the Beach
Reply from On the Beach
Thanks! Glad it was easy 👍 The Team at On the Beach
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