On The Go Tours Reviews 506

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 195 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff, particularly the tour guides and drivers, for their exceptional service, extensive knowledge, and friendly demeanor, which significantly enhanced their holidays. Many people highlight the well-planned itineraries and the overall positive user experience, noting that the tours allowed them to explore diverse locations and cultures at a comfortable pace. However, some customers expressed dissatisfaction with the pre-trip communication, mentioning late delivery of trip notes and last-minute itinerary changes. A few people also reported issues with vehicle maintenance during their tours and concerns about being required to pay gratuities in cash at the beginning of the trip.

What people talk about most

Staff

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Holidays

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Service

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Location

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User experience

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Reviews shaping this summary

Rated 5 out of 5 stars

This morrocco tour was absolutely amazing, we covered so many cities and the Atlas Mountains were incredible. The culture the magical feeling of morrocco was awesome. Jamal our tour guide made it all... See more

Rated 5 out of 5 stars

Zaid our driver and Aziz our tour guide were both wonderful. One couldn’t wish for more suitable GoTours representation. Along with 11 other fellow travellers in January, one learnt a lot about Morocc... See more

Company replied

Rated 5 out of 5 stars

Just back from a fab 7 day camping tour of the big 5 national parks. The tour is well planned, taking in the amazing natural wonders. Got some good hikes in. Some upto about 3 miles, others short... See more

Company replied

Rated 5 out of 5 stars

Morocco 8 day imperial city was best tour. High value for money. Accommodations were excellent. Riad in chefchoun was like a 5 star museum with 30ft high cieling moroccan tiles and art work. Break fas... See more

Company replied


Company details

  1. Tour operator

Written by the company

On The Go Tours are an award-winning provider of unforgettable tours and Tailor-made holidays. From Egypt to Ecuador, India to Iceland, we love helping you see the world your way, unlocking the finest sights and experiences the world has to offer. Whether you’re after culture, adventure, or just want to kick back and relax, our outstanding local guides get you to the heart of your destination and deliver truly authentic experiences.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

506 reviews

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Rated 5 out of 5 stars

Magical Morocco 13 days Casablanca to Marrakech

My 1st time in Morocco, and my 1st time travelling with On The Go Tours, and it wont be my last.
Our guide Houcine and driver Hassan are a couple of genuine Berber men, with values and customs based on kindness, consideration and professionalism. We felt that we were welcomed into a Moroccan family for our whole trip.
Hassan (a true gentleman)drove with such care, not just obeying all the rules of the road, and tour bus driving, but ensuring that our ride was super comfortable.
Houcine has great knowledge and passion for his country and customs. He went above and beyond to ensure our every want/need was catered for. No question was left unanswered, and a great many laughs were shared among us all.
We parted company like saying a sad farewell to family members, and our group has been fondly reliving Houcineisms since leaving him behind.
Our accommodations were mostly traditional Riads, and we have enjoyed staying in each of them. Their varying architecture each beautiful in their own unique style.
I highly recommend travelling with On The Go Tours in Morocco, and especially if you are able to have Houcine and Hassan show, and share with you their country.

1 April 2026
Unprompted review
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Reply from On The Go Tours

Thank you for your wonderful feedback. We’re delighted to hear your first trip to Morocco with us was such a memorable experience. It’s great to know that Houcine and Hassan helped make you feel so welcomed and well cared for throughout your journey. We truly appreciate your recommendation and hope to welcome you on another adventure in the future.

Rated 5 out of 5 stars

Moroccan private trip with Houcine and Hassan

Our guide Houcine made this trip around Morocco absolutely amazing. There was nothing he couldn't do, from translating, getting us some upgrades, assisting with bargaining and prices. Hassan was our driver and wonderful as well. Very safe driver in a country where driving can get creative. By the end of the trip they were apart of the crew. They even managed to surprise one of our group with a birthday cake for his birthday. How many guides would go out of their way for that?

1 April 2026
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Reply from On The Go Tours

Thank you for your lovely feedback. We are so pleased to hear how much Houcine and Hassan contributed to your experience – it’s great to know their support, local knowledge and care made such a difference throughout your trip.

Rated 5 out of 5 stars

We did a 6 person private Morocco tour…

We did a 6 person private Morocco tour and could not recommend them highly enough. Our guide Houcine was both friendly and knowledgeable. Our driver Hassan was very good and assisted us each day. The accomodation was excellent and the pace of the tour was just right with some great walks and guided tours through the mosques Medinas and Kasbahs.

20 March 2026
Unprompted review
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Reply from On The Go Tours

Thank you for your kind feedback. We are delighted to hear you had such a positive experience on your private Morocco tour, and that Houcine and Hassan helped make your trip so enjoyable. It’s great to know the pace, accommodation and guided experiences all met your expectations. We hope to welcome you on another trip in the future.

Rated 5 out of 5 stars

An Amazing Experience

Clear communication: from booking to any queries : great help and Support on hand - Best of Morocco Tour : Jaouad our Tour Guide was there for every step of the way and looked after us impeccably : we could not have asked for a better guide he was 10*+ ~ his help, guidance and support was amazing! Our driver Samir was superb: he drove carefully and considerately for the hundreds of kilometres we covered across Morocco: Both Jaouad and Samir made our trip extra special with their kind and considerate personalities : The tour has a rather busy pace packing in as much as possible: but this is commensurate with the many things to be seen in such an expanse diverse country : it was phenomenal!
Both our driver and guide were kinsmen and were
well versed with the beauty and diversity of the whole of Morocco and were perfectly provided to give us an absolutely amazing perspective and experience of their country’s history and origins :
It’s not a relaxing holiday as there is much to see
and it is important to understand the Moroccan culture and way of life is very possibly different to your own : so it is important to not expect your ‘home’ creature comforts: accommodation levels are of differing levels depending on location., but provide depth to the travelling experience: embrace it ! Alcohol is not widely served: so if you want a tipple ask your guide who will do their best to accommodate you : the Moroccan people are incredibly friendly and every accommodation we stayed in they did they absolute best to make our stay as comfortable as possible : please be courteous and respectful and remember you are a visitor in their country : go with an open mind and embrace the experience and you will have an amazing time ! Our guide Jaouad looked after us exceptionally well : he made sure we were versed with safety points and was always on hand if we needed him in our ‘own’ time : he went the extra mile and we are grateful to him for making us feel safe and looked after during our amazing trip through Morocco - thank you xx

31 March 2026
Unprompted review
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Reply from On The Go Tours

Thank you for your thoughtful and detailed feedback. We’re so pleased to hear how much you enjoyed your time in Morocco and that Jaouad and Samir made such a positive impact on your experience. We also appreciate your balanced insight into the pace and cultural experience of the tour.

Rated 5 out of 5 stars

Captivating Vietnam Experience with Hung (On the go tours)— Historic Cities & Scenic Bays

From the moment Geoff and I touched down in Hanoi, Hung was the perfect guide to kick off our incredible Vietnam adventure. Hung’s enthusiasm and warmth made every moment feel special, inviting us to savor each experience, soak up the history, and truly enjoy the journey we were on.

In Hanoi, the city’s energy was infectious — scooters buzzing, ancient streets glowing with warm light, and a rhythm that woke all our senses. Hung shared stories with charm and insight, helping us slow down just enough to listen to the city’s heartbeat.

Our Ha Long Bay night was magical. We drifted through emerald seas under a velvet sky, the limestone karsts standing like guardians above us. It was one of those moments you pause for, realizing how vast and beautiful the world can be.

Hue, Da Nang, and Hoi An followed with their own unique magic. Hung’s recommendations for temples, tombs, and lantern-lit streets added depth to each place, while the food, scents, and sunsets left us smiling from ear to ear. The Sun World/Sun City excursion was a highlight too — breathtaking views, thrilling rides, and a blend of traditional and contemporary entertainment.

Even the Vespa ride, which I wouldn’t normally choose, became a highlight of the trip, thanks to Hung’s careful planning and the carefree holiday vibe.

Saigon was a perfect finale: a dynamic mix of colonial charm and modern energy, delicious regional flavors, and memorable stops like the Cu Chi Tunnels that reminded us of the broader history of the country.

Overall, Hung made our Vietnamese chapter unforgettable. His guidance helped us form lasting memories with friends on trains, boats, lantern-lit mornings, and a sense of the vast world waiting beyond each horizon. We’re grateful for Hung’s kindness, expertise, and genuine care. Highly recommended!

23 March 2026
Unprompted review
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Reply from On The Go Tours

Thank you for your wonderful feedback. We are delighted to hear that Hung made your Vietnam trip so memorable and that you enjoyed the cities, scenery, and experiences along the way.
We really appreciate you sharing your experience and hope to welcome you on another adventure soon.

Rated 1 out of 5 stars

On The Go charges fees

On The Go charges fees. We spent an extra $1070 for no reason other than On The Go being 3rd party.

15 March 2026
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Reply from On The Go Tours

Thank you for your feedback. We are sorry to learn of your concerns regarding pricing. As a tour operator, our packages include a range of services beyond the tour itself, such as planning, coordination, and support, as outlined in our booking conditions. These are reflected in the overall cost, and we do aim to be transparent about this at the time of booking. We appreciate you taking the time to share your experience.

Rated 1 out of 5 stars

Please do not trust this company

Please do not trust this company
Free cancellation available is a scam
they do not refund

25 March 2026
Unprompted review
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Reply from On The Go Tours

We are sorry to note your disappointment. For your tour, a free cancellation was available on all departures booked at least 40 days in advance, allowing you to cancel or change your booking for free within 7 days of booking. Outside of this period, cancellations are subject to our standard booking conditions, which are outlined at the time of booking. We appreciate you taking the time to share your feedback.

Rated 5 out of 5 stars

I travelled with "On the go tours" in…

I travelled with "On the go tours" in Vietnam in March 2026. Ours was a group and our guide was Hung and his team who were always wonderful. Great trips were organised, information on what to pack for overnights on the train to Hoiann and the boat around Hawlong bay were very helpful. Reliable itineries and meeting times were given. Trips on Vespa and to Ba hills were well organised to give us the best experience given the density of tourists attending. Tips were collected at the start of the trip which was a good idea. Transfers were planned taking local traffic into consideration and were the better for that. I recommend this guide and this company for your holiday in Vietnam.

13 March 2026
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Reply from On The Go Tours

Thank you for your feedback. We are pleased to hear you had such a positive experience in Vietnam and that Hung and the team looked after you well throughout the trip.
It’s great to know the organisation, guidance and itinerary all contributed to a smooth and enjoyable journey.
We appreciate your recommendation.

Rated 5 out of 5 stars

9 day tour Morocco

Just returned from The 9 day tour of Marocco. It was an amazing experience. We had 9 people on our tour from all over the world.
The tour was well organized and our tour guide Aziz was very knowledgeable and available when needed. Accommodations were good especially the b&b where we had a home cooked meal. Breakfasts were ok but the rest of the meals were great.
Thank you On the go for the amazing experience through Morocco

7 March 2026
Unprompted review
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Reply from On The Go Tours

Thank you for your feedback. We are delighted to hear you had such an enjoyable time exploring Morocco and that the tour, group experience, accommodation, and guidance from Aziz all contributed to a memorable trip. We appreciate you travelling with us and hope to welcome you on another trip in the future.

Rated 5 out of 5 stars

Best experience ever!

Good afternoon everyone,

Happy week 🙂

I would like to take a moment to share my amazing experience with my trip to Iceland. It is hard to describe just how wonderful this journey was.
When I first contacted On The Go Tours in late 2024, I had the pleasure of speaking with Astra. In 2025, I reached out again, and from beginning to end, Astra was incredibly helpful in making everything smooth and easy for me. I would also like to thank everyone else at On The Go Tours who responded promptly to all my emails and contributed to organizing this unforgettable trip.
Visiting Iceland has been my dream for many years. I always hoped to see the Northern Lights, and I finally had the chance to experience them. Thank you, Astra, and thank you to On The Go Tours for making my dream come true.
I will definitely book with you again and will happily recommend your services to everyone.
I truly had the most wonderful time in Iceland.
Thanks again,

Dilly

6 March 2026
Unprompted review
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Reply from On The Go Tours

Thank you for your lovely feedback, Dilly. We are so pleased to hear that your trip to Iceland lived up to expectations and that you were able to experience the Northern Lights — a truly special moment.
It’s great to know Astra and the team were able to support you throughout the planning process and help make your journey a memorable one. We look forward to assisting you with your next adventure.

Rated 4 out of 5 stars

Fabulous Moroccan Experience…

We thoroughly enjoyed our Imperial and Blue City tour with On The Go Tours. We were a group of 8 of all ages and had a lovely, memorable time together. Our guide Jaoud was incredible- Very informative, worked hard at making sure we had everything we needed and kept us on track. He was very diligent in the Medinas and Souks making sure no one was left behind in the never ending maze of crowded narrow streets. We were travelling during Ramadin and he always made sure we had somewhere to eat. The hotels were of good standard and the Riads a treat with their colourful and traditional decor. The breakfasts were always plentiful. A big thank you to Jaouad for a fabulous Moroccan experience. Also to our driver for keeping us safe on the roads, particularly in the high peaks of the Atlas Mountains. We look forward to traveling again with On The Go Tours.

22 February 2026
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Reply from On The Go Tours

Thank you for your wonderful feedback. We are so pleased to hear your group had such a memorable time together on tour. It’s great to know Jaouad and your driver took such good care of you, especially during Ramadan and throughout your travels. We look forward to welcoming you again on another adventure!

Rated 5 out of 5 stars

I had the most wonderful tour in…Thailand

I had the most wonderful tour in Thailand the tour program was excellent. I got to see many temples & learnt a lot about this history and royal family. I had a fantastic guide Dum who made me feel very special & took great care of me. The accommodation was fantastic & food so yummy. I travelled solo and loved every minute & never felt alone or uncomfortable.

20 March 2026
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Reply from On The Go Tours

Thank you for your lovely feedback—we are so pleased to hear you had such a wonderful time exploring Thailand. It’s great to know Dum took such good care of you and made your solo journey feel special and comfortable. We are glad you enjoyed the itinerary, accommodation and food, and hope to welcome you again soon!

Rated 5 out of 5 stars

We have had the most wonderful touring…

We have had the most wonderful touring trip of Morocco with On the go tours. Our guide Aziz was fantastic and so knowledgeable he was available constantly to sort anything out and at any time. Nothing was too much trouble. He was so kind finding me a pharmacy to purchase my travel sickness tablets. The drivers Hassan and Moustafa were so affable and competent. Aziz’s knowledge and explanations of history, culture and landmarks were exemplary. We even had specialist guides for Casablanca, Fez, Marrakech and Rabat . So well organised. I couldn’t recommend Aziz and On the go tours enough. Thank you

19 March 2026
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Reply from On The Go Tours

Thank you for your kind feedback—we are delighted to hear you had such a wonderful experience in Morocco. It’s great to know Aziz, Hassan and Moustafa took such good care of you and helped make your trip both smooth and memorable. We truly appreciate your recommendation and hope to welcome you again in the future!

Rated 5 out of 5 stars

Totally Morroco 9 day

We (a couple) booked the 9 day Totally Morroco tour, it suited our time plans and ticked all the boxes for what we wanted to see and experience whilst in the country.

We were due to meet our fellow passengers on the Saturday evening so arrived the day before with a night in the first hotel pre booked through On the go Tours.

On arrival our furst driver plus our guide for the full tour Aziz were waiting for us. We felt instantly at ease at his explanation of what was to happen over the following days.

As it turned out we didn't meet our fellow passengers (10 of us in total though the group size could have been up to 24) until the Sunday morning due to some joining us from Casablanca.

The welcome meeting and information provided was clear and succinct, any questions asked were answered without elaboration.

In my opinion the tour was just as described with the expected sightseeing and trips informative, interesting and educational as well as fun, but this was mainly due to the ecellent group we travelled with.

Aziz was always on hand to assist and advise even though it must have been difficult for him during Ramadan watching us eat when he couldn't!

All hotels, Riads and the desert camp tent! except one in Rabat were good. The Rabat one was OK as accommodation goes but the staff breakfast team weren't the most welcoming and the meal itself was disappointing with limited choices (no fruit, terrible coffee etc). All other meals provided as part of the package were good.

A huge thank you to Aziz who managed us very well with humour and professionalism whilst allowing the group dynamic to flow ( it must have been like herding cats at times). Our driver Hassan deserves a mention too, 2,000 km of driving must have been draining.

That single occasion in Rabat didn't detract from an amazing experience and we would not hesitate in recommending On the Go Tours as a travel provider

7 March 2026
Unprompted review
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Reply from On The Go Tours

Thank you for taking the time to share your experience—we are so pleased to hear the tour lived up to expectations and that you had such a great time exploring Morocco. It’s wonderful to know Aziz and Hassan helped make the journey smooth, enjoyable and memorable for your group. We appreciate your feedback regarding Rabat and are glad it didn’t take away from an otherwise fantastic trip.

Rated 5 out of 5 stars

Exploring Morocco

The taste of the great diversity of Morocco and its treasures of people and places made this a great experience for me. Aziz was always available and helpful to us but let our group develop our own dynamics. I appreciate the local specialized guides that presented important details on each site. I learned a great deal this last week. I will always remember Morocvo well. I will encourage my family and friends to come and have the experience I have had. Thank you, Aziz, Hassan, Mourad
and MTrek.)

7 March 2026
Unprompted review
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Reply from On The Go Tours

Thank you so much for your lovely feedback. We are pleased to hear how much you enjoyed discovering Morocco and that Aziz, Hassan, Mourad and the team helped make it such a memorable experience. It’s great to know the local guides added to your journey too. We hope to welcome you again in the future!

Rated 5 out of 5 stars

See a Lot…Do a Lot…

Our guide Aziz was awesome throughout the 9 days. His knowledge, personality, and attentiveness to the individual needs of our group was superb!

Our group came during Ramadan, so Aziz was unable to join us for meals.

The itinerary was packed and we saw so much in such a short period of time…but nothing felt rushed.

It was a great introduction to Moroccan history, geography, culture, and cuisine. Overall, a great tour!

7 March 2026
Unprompted review
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Reply from On The Go Tours

Thank you for your feedback. We are so pleased to hear that Aziz contributed to a positive experience and that the itinerary worked well for you. We look forward to welcoming you on a future tour!

Rated 5 out of 5 stars

Excellent Service

13 March 2026
Unprompted review
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Reply from On The Go Tours

Thank you for your feedback, we are pleased to hear you experienced excellent service and appreciate you taking the time to share your review.

Rated 5 out of 5 stars

The tour guide was amazing

The tour guide (hùng) was amazing, he was incredibly helpful and informative and made everyone feel at home in the beautiful country of Vietnam. the hotels and entertainment was of a fantastic quality.

28 February 2026
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Reply from On The Go Tours

Thank you for your lovely feedback. We are so pleased to hear that Hùng helped make your time in Vietnam such a special experience. It’s also great to know you enjoyed the hotels and activities along the way.

Rated 5 out of 5 stars

They responded very quickly with all…

They responded very quickly with all information I required, plus Extra Tips & Hints.
I was very Happy with my experience with On The Go Tours!!

9 August 2025
Unprompted review
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Reply from On The Go Tours

Thank you for your feedback. We are delighted to hear that our team was able to assist you promptly and provide the information and tips you needed. It’s wonderful to know you had a positive experience with us.

Rated 5 out of 5 stars

I decided to do an On The Go Tour as…

I decided to do an On The Go Tour as there were so many parts of Morocco that I wanted to see but wasn’t sure how to go about it. This was the best decision I have ever made as our tour guide Jaouad was so informative, passionate and enthusiastic. Most importantly, I felt so safe and welcome. The tour really highlighted the true beauty of Morocco. I have walked away with a bunch of new memories and friends. I highly recommend our tour guide Jaouad, he was beyond brilliant.

23 February 2026
Unprompted review
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Reply from On The Go Tours

Thank you for taking the time to share your feedback. We are so pleased to hear that you had such a memorable experience in Morocco and that Jaouad’s passion and knowledge helped bring the destination to life. We appreciate your recommendation and hope to welcome you on another adventure in the future!

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