Phil was very professional and precise with his information and advice. He actually got us a better cabin than we expected. He gave us options on extra days before and after the cruise and again help... See more
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Review summary
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Reviews shaping this summary
Phoned up after seeing a great deal on Facebook. Mark was the representative that we spoke to, he took our details and took time to make sure all were correct. We were told all about the cruise as... See more
Company replied
The whole experience was really good. Staff member Sam took time to explain everything in great detail to help us make our decision. He was enthusiastic about our upcoming 25th wedding anniversary cr... See more
Company replied
I dealt with Mark who was incredibly helpful from the onset. When we asked about certain cabins he said he would look into it & call back. He did just that & offered just what we had asked for. Severa... See more
Company details
- #40 of 52 best companies in Cruise Travel Agency
- #27 of 37 best companies in Cruise agency
- #78 of 146 best companies in Tour operator
- #118 of 205 best companies in Travel agent
Written by the company
At Onyx Cruises, cruising isn’t just our specialty—it’s our passion. With over 20 years of experience in the cruise travel industry, we've been helping travellers navigate the seas and create unforgettable holiday experiences tailored to their dreams. As a trusted cruise travel agency, we partner with the world’s leading cruise lines to offer a wide variety of options—from luxury ocean voyages to adventure-filled expeditions and family-friendly getaways. Our team of seasoned cruise specialists brings insider knowledge, personalized service, and expert advice to every booking. What sets us apart? Our senior management team isn't just behind the scenes—they're hands-on, customer-focused, and involved in every part of the business. From sales and service to itinerary planning and client care, they’ve worked in all areas of the agency and bring a wealth of knowledge and passion to everything we do. Their commitment ensures that every client receives the same level of care and attention we’d give to our own families We understand that no two travellers are the same. That’s why we take the time to listen, plan, and match you with the perfect itinerary, cabin, and cruise line—whether you’re a first-time cruiser or a seasoned seafarer. From finding the best deals and perks to handling all the details, we make the planning process as smooth as the voyage itself. Let Onyx Cruises be your compass to the world of cruising. With two decades of experience, countless happy clients, and a deep love for travel, we’re here to help you sail with confidence. Your Cruise Journey Begins Here.
Contact info
92 Heath Row, CM23 5DG, Bishop's Stortford, United Kingdom
- 02046267000
- customerservices@onyxcruises.co.uk
- www.onyxcruises.co.uk
4.8
Excellent
100 reviews
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Replied to 100% of negative reviews
Typically replies within 24 hours
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Reply from Onyxcruises
Thank you for your kind review! We're delighted to hear that you found our initial booking service efficient and our responses prompt. We appreciate your feedback and look forward to assisting you again in the future!
Warm Regards,
Customer Services Team @ Onyx Cruises
The whole experience was really good
The whole experience was really good. Staff member Sam took time to explain everything in great detail to help us make our decision. He was enthusiastic about our upcoming 25th wedding anniversary cruise to make it really special. I would recommend this company 💯
19 June 2026
Reply from Onyxcruises
Thank you so much for your wonderful review! We're delighted to hear you had such a positive experience with us. Sam will be thrilled to know his knowledge, enthusiasm, and attention to detail helped you feel confident in your decision.
A 25th wedding anniversary is a truly special milestone, and we're honoured to be a small part of helping you celebrate it. We hope your cruise is everything you've dreamed of and creates memories you'll cherish for years to come.
Thank you for your recommendation—it means the world to us. We wish you an amazing anniversary and an unforgettable holiday!
Warm Regards,
Customer Services Team @ Onyx Cruises
Efficient and friendly staff answered…
Efficient and friendly staff answered questions and responses prompt
Will use company again
8 July 2026
Reply from Onyxcruises
Thank you for your wonderful review! We're delighted to hear that you found our team efficient, friendly, and responsive. Providing prompt service and answering our customers' questions is something we take great pride in. We truly appreciate your kind words and are thrilled to know you'll use our company again. We look forward to serving you in the future!
Warm Regards,
Customer Services Team @ Onyx Cruises
Phil - 5 stars - fantastic
Phil - what a guy. A true experienced, attentive and polite gent. Super helpful and very responsive - will 100% use this firm again in the future if this holiday all goes to plan. Thank you
4 July 2026
Reply from Onyxcruises
Thank you so much for your wonderful review! We're delighted to hear that Phil made such a positive impression with his experience, attentiveness, and responsiveness. We'll be sure to pass your kind words on to him—they'll mean a lot.
We really appreciate your trust in us and hope you have an amazing holiday. We look forward to helping you again with your future travel plans. Have a fantastic trip!
Warm Regards,
Customer Services Team @ Onyx Cruises
Reply from Onyxcruises
Thank you for your lovely review! We're so pleased to hear you had a very good experience booking your holiday with us. We appreciate your kind words and look forward to helping you plan your next getaway. Have a fantastic trip! 😊
Warm Regards,
Customer Services Team @ Onyx Cruises
Excellent value
Mark was very helpful and having provided me with a variety of options, I booked the holiday I wanted.
29 June 2026
Reply from Onyxcruises
Thank you for your wonderful review! We're delighted to hear that Mark was able to provide you with a range of options and help you find the perfect holiday. We really appreciate your kind words and are thrilled you found exactly what you were looking for. We hope you have an amazing trip, and we look forward to helping you plan your next getaway!
Warm Regards,
Customer Services Team @ Onyx Cruises
Who loves the Baltic? We do.
Although the holiday is a year off, progress has been satisfactory.One or two items still require completion but Mark our agent has been most obliging and sympathetic. The itinerary looks fabulous and we look forward to a good outcome for the whole experience.
25 June 2026
Reply from Onyxcruises
Thank you for your wonderful review. We're delighted to hear that you've been pleased with the planning process so far and that Mark has been able to provide such helpful and understanding support throughout.
It's great to know you're excited about your itinerary, and we'll continue working to complete the remaining details to ensure everything is in place for your trip. We truly appreciate your trust in us and look forward to helping make your holiday a memorable experience. We can't wait to hear all about it when you return!
Warm Regards,
Customer Services Team @ Onyx Cruises
Reply from Onyxcruises
Thank you for your wonderful review. We're delighted to hear that you've been pleased with the planning process so far and that Mark has been able to provide such helpful and understanding support throughout.
We truly appreciate your trust in us and look forward to helping make your holiday a memorable experience. We can't wait to hear all about it when you return!
Warm Regards,
Customer Services Team @ Onyx Cruises
Very helpful and knowledgeable
Jamel was Very helpful and knowledgeable and successfully searched for our requirements.
19 June 2026
Reply from Onyxcruises
Thank you for your wonderful review! We're delighted to hear that Jamel was able to help you find exactly what you were looking for. We'll be sure to pass along your kind words to him—he'll really appreciate the recognition. Thank you for choosing us, and we look forward to assisting you again in the future!
Warm Regards,
Customer Services Team @ Onyx Cruises
Efficient staff given all information
Efficient staff given all information, great price, everything very smooth would recommend
18 June 2026
Reply from Onyxcruises
Thank you for your wonderful review! We're so pleased to hear that you found our team efficient and informative, and that everything went smoothly from start to finish. It's great to know you felt you received excellent value, and we really appreciate your recommendation. We look forward to helping you again in the future!
Warm Regards,
Customer Services Team @ Onyx Cruises
Mark was so helpful
Mark was so helpful. Helping us find our first cruise for our 60th birthday celebrations. Our booking was flawless. I wouldn’t hesitate to use Onyx Cruise in the future. Thank you so much Mark,
15 June 2026
Reply from Onyxcruises
Thank you so much for your wonderful review. It was an absolute pleasure helping you find the perfect cruise to celebrate such a special milestone. We're delighted to hear that the booking process was seamless and that you felt well looked after throughout.
Thank you for trusting Onyx Cruise with your 60th birthday celebrations. We truly appreciate your kind words and look forward to helping you plan many more memorable holidays in the future.
Warm regards,
Customer Services Team @ Onyx Cruises
Phil was very patient with us and so…
Phil was very patient with us and so helpful. We were asking so many questions and asking for alternatives on various issues before deciding to book.
15 June 2026
Reply from Onyxcruises
Thank you for your kind review. We're delighted to hear that Phil was able to provide the patience and support you needed throughout the process. We understand that making the right decision often involves exploring different options and asking lots of questions, and we're glad Phil could help guide you through them all. We truly appreciate your trust in us and look forward to assisting you again in the future.
Warm Regards,
Customer Services Team @ Onyx Cruises
Reply from Onyxcruises
Thank you for your review! We're delighted to hear you had a great experience booking with Phil. We appreciate your feedback and look forward to helping you again in the future.
Warm Regards,
Customer Services Team @ Onyx Cruises
Mark who dealt with my cruise deals…
Mark who dealt with my cruise deals had great customer service answered all my questions and delivered a very good price for our up coming cruise which we are xtremely grateful thanks mark
13 June 2026
Reply from Onyxcruises
Thank you for your wonderful review! We're delighted to hear that Mark provided excellent customer service, answered all of your questions, and was able to secure a great price for your upcoming cruise. We'll be sure to pass along your kind words to him. We truly appreciate your feedback and hope you have an amazing time on your cruise. Thank you for choosing us!
Warm Regards,
Customer Services Team @ Onyx Cruises
Azamara cruise
Make a enquiry and Phil got back to me very quickly. Great service all booked within a few hours.
10 June 2026
Reply from Onyxcruises
Thank you so much for your kind review! We're delighted to hear that Phil was able to get back to you so quickly and make the booking process smooth and hassle-free. We really appreciate your feedback and look forward to seeing you soon!
Warm Regards,
Customer Services Team @ Onyx Cruises
A pleasure to book our holiday with…
A pleasure to book our holiday with Onyx Cruises.
Phil guided us through everything and had the answers to all our questions.
We are looking forward to our cruise.
11 June 2026
Reply from Onyxcruises
Thank you so much for your wonderful review! We're delighted to hear you had such a positive booking experience with Onyx Cruises. We'll be sure to pass your kind words on to Phil—he'll be thrilled to know his guidance and knowledge helped make planning your holiday so easy. We hope you have an amazing cruise and look forward to helping you again in the future!
Warm Regards,
Customer Services Team @ Onyx Cruises
Phil was very helpful and patient…
Phil was very helpful and patient throughout the whole process of looking and purchasing our cruise
10 June 2026
Reply from Onyxcruises
Thank you for your lovely feedback. We're so pleased to hear that Phil was helpful and patient throughout your cruise booking experience. We'll be sure to pass on your kind words to him. Wishing you a wonderful cruise ahead!
Warm Regards,
Customer Services Team @ Onyx Cruises
Personal and professional service.
Mark was efficient and professional throughout the booking process. First time booking with Onyx and would use again.
9 June 2026
Reply from Onyxcruises
Thank you for your wonderful feedback. We're so pleased to hear that Mark made the booking process smooth and professional for you. It means a lot that you chose Onyx for your first booking, and we're delighted to know you'd use us again. We look forward to helping you with your future travel plans.
Warm Regards,
Customer Services Team @ Onyx Cruises
Great service, easy booking process knowledgeably staff
I've wanted to do this journey for my celebration and onyx provided the perfect trip!
Phil the colleague that talked me through the process was excellent.
Have most of the details just wait for documents to support the chat!
Ohhhh lots to read and process will need to check up on some points
6 June 2026
Reply from Onyxcruises
Thank you for your wonderful review! We're delighted to hear that we could help make your celebration trip a reality and that Phil provided excellent support throughout the booking process.
We understand there's a lot of information to take in when planning a special journey, and we're glad you've received most of the details already. The supporting documents will help clarify everything, but if you have any questions while reviewing them, please don't hesitate to get in touch. We're always happy to help.
We look forward to being part of your special adventure!
Warm Regards,
Customer Services Team @ Onyx Cruises
Mark sorted an amazing holiday for me
Mark sorted an amazing holiday for me, it was all very straight forward, I'm not easily please so he worked very hard 😁 he kept in touch throughout with calls and email, hope the holiday live up to our expectation's now but I'm very please with Onyx service so far.
2 June 2026
Reply from Onyxcruises
Thank you for your kind words! We're thrilled to hear that Mark was able to help find the perfect holiday for you and keep everything running smoothly throughout the booking process. We know finding exactly the right trip can take some work, so we're glad his efforts paid off!
Thank you for choosing Onyx, and we hope you have an amazing holiday that lives up to all your expectations. We can't wait to hear all about it when you return!
Warm Regards
Customer Services Team @ Onyx Cruises
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