Oodle Car Finance Reviews 

20,160
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 4,673 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the staff's helpfulness, professionalism, and friendly demeanor. The user experience is frequently described as smooth, straightforward, and easy, with many appreciating the quick and efficient process for securing finance. Reviewers are particularly impressed with the fast response times, often noting that applications were processed and completed very quickly, sometimes within a day. However, some people mentioned issues with customer service, experiencing long hold times, unprofessional interactions, and a lack of proper communication or note-taking. A few other people also felt that their complaints were not fairly investigated, especially concerning recurring vehicle faults and the consideration of provided evidence.

What people talk about most

Service

Reviewers mention positive feedback about service, highlighting the efficiency and speed of the process, with... See more

Staff

Customers had positive experiences with staff, frequently describing them as friendly, helpful, and... See more

User experience

Clients share positive opinions on user experience, frequently highlighting the ease and efficiency of the... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting helpful, polite, and... See more

Response time

Consumers find response times to be positive, with many reviewers highlighting the quick and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I got my new car with the funding from Oodle Car Finance, and I couldn't be happier with the whole experience. They were absolutely brilliant and helped me every step right up until I collected my car... See more

Rated 5 out of 5 stars

Excellent service, I've been looking for a van for a couple of years and the journey was difficult. This company did not mess about who got me setup in a day and to say what an outstanding company... See more

Rated 5 out of 5 stars

Clear, concise and open informative communication. I knew exactly what I was going to sign up for (fees, plan etc). Whole process, including all verification checks took less than 2 days - and from th... See more

Rated 5 out of 5 stars

Absolutely fabulous didn’t waste time. Give you a decision in minutes followed on through absolute great didn’t mess around with a lot of awkward questions did the job just what you need?


Company details

  1. #27 of 63 best companies in Car finance and loan company
  2. #54 of 166 best companies in Non-bank financial service

Written by the company

Now our happy car-buying customers enjoy clever, seamless search and payment terms that suit their lifestyle. Dealers love us too. We send them Oodlers keen to drive away in a car that’s on the forecourt, with finance that’s already good to go.

Oodle Car Finance

Written by the company

Car buying confidence at every step
We've already helped over 150,000 customers get the best car for their budget, and we're over the moon to be rated five stars on Trustpilot.

Contact info

4.8

Excellent

TrustScore 5 out of 5

20k reviews

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4.8

All reviews

(20,160)

4,339 reviews in the last 12 months

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Rated 5 out of 5 stars

They work and strive hard with the…

They work and strive hard with the broker to get the customer a good and affordable deal. They also try to keep Interest payments as low as they can. But as a customer we rely on the broker who deal with the lender. There is never at any time are you pressured into any deal. That's why I have given the ratings I gave.

24 June 2026
Rated 5 out of 5 stars

Quick, straightforward and hassle-free finance process

I had a great experience with Oodle Car Finance. The application process was straightforward, communication was clear throughout, and everything was handled efficiently. The finance was approved promptly, allowing me to complete the purchase of my Toyota C-HR without unnecessary delays. The entire experience was smooth and professional, and I appreciated how easy the process was from start to finish. I would happily recommend Oodle Car Finance to anyone looking for a simple and reliable car finance provider.

19 June 2026
Rated 1 out of 5 stars

Not helpful at all cancelled my…

Not helpful at all cancelled my agreement and they still tried taking money from my account... really poor customer service say they will call you back but never do.

27 May 2026
Oodle Car Finance logo

Reply from Oodle Car Finance

Hi John,

We are truly sorry to hear about your experience. We are actively looking into this to prevent future issues.

Chris

Rated 1 out of 5 stars

My experience with Oodle Finance has…

My experience with Oodle Finance has been extremely disappointing.

I financed a vehicle that developed a serious engine fault within approximately 500 yards of collecting it. Over the following months, the vehicle was repeatedly returned to the supplying dealer with recurring faults, including multiple unsuccessful repair attempts and referral to the manufacturer.

After giving the dealer several opportunities to repair the vehicle, I exercised my right to reject it through Oodle Finance.

I was disappointed that Oodle appeared to place significant weight on a final diagnostic report stating "no fault found", despite the extensive history of recurring faults, replacement parts, repeated visits to the dealership and the manufacturer's involvement. In my view, the full history of the vehicle and the repeated unsuccessful repair attempts were not given sufficient consideration.

Throughout this process I continued making monthly finance payments under an agreement with a total repayable amount of around £25,000, while having very limited use of the vehicle and relying on courtesy cars.

Although communication from Oodle was generally professional, I do not feel my complaint was investigated fairly or that the evidence I provided was fully considered. As a result, I have had no option but to refer the matter to the Financial Ombudsman Service for an independent review.

I hope Oodle will carefully review cases like mine in the future and take greater account of the full repair history, rather than relying primarily on the outcome of a single inspection where an intermittent fault could not be reproduced.

25 June 2026
Unprompted review
Oodle Car Finance logo

Reply from Oodle Car Finance

Hi JV,

We appreciate you sharing your feedback regarding your experience. We are sorry to learn of the difficulties you encountered with your vehicle and the subsequent rejection process.

We assure you that we are reviewing your comments to improve how we consider such cases in the future. We respect your decision to refer this matter to the Financial Ombudsman Service for an independent review.

Kind regards, Chris

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