OOGarden Reviews 

64,267
•
TrustScore 3.5 out of 5

3.6

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Rated 5 out of 5 stars

Excellent product, excellent service .I contacted them before I made the order , they are selling quality products at a much reduced price ,so expect a couple of days delay .They respond quickly to yo... See more

Rated 2 out of 5 stars

Difficult to give a low score. Asked for advice 3 times over a 10 day period. Eventually received a reply directing me to the website. Why this took 3 requests I cannot understand? I explained th... See more

Rated 4 out of 5 stars

The customer help line was good, Donia was very polite and competent. It was difficult using your online ordering and even now I have been unable to add purchases to my shopping basket

Rated 5 out of 5 stars

Outstanding service and delivery. Ordered my item received regular updates on the progress and then delivered on time and date by courier service. Excellent service thank you!

Company details

  1. Garden centre

Written by the company

Devenu en France la référence des sites de vente en ligne de produits pour le jardin, OOGarden vous propose depuis 2006 la seule offre du web uniquement dédiée à l'extérieur de l'habitat. Et toujours les prix les plus bas, qualité comprise ! Avec plus de 1 000 000 de clients, une offre riche et des prix ultra-compétitifs, ce n'est pas un hasard si OOGarden est devenu la référence de l'aménagement extérieur et du mobilier de jardin sur internet !

Written by the company

Les meilleurs prix
Afin de vous offrir au meilleur prix les meilleurs produits pour l'aménagement de l'extérieur, OOGarden.be est en veille constante. En partenariat avec de grandes marques dans le mobilier de jardin, les jeux et jouets pour enfants ou pour l'outillage pour jardiner, OOGarden, n°1 français de la vente en ligne en aménagement de la terrasse et du jardin, propose maintenant son expertise en Belgique !

Contact info

3.6

Average

TrustScore 3.5 out of 5

64k reviews

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3.6

All reviews

(64,267)

4,278 reviews in the last 12 months

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Rated 1 out of 5 stars

One order, never will I make the same mistake again...

I bought a greenhouse (ref 0225-0063/P003) and this product not only was delivered with some damages, but the assembly plan was inexistent, the borders of the pieces was sharp as a knife (got 2 stiches) and nothing was fitting (I had to redrill some holes).
The most upsetting was that 3 months after finally got the greenhouse build, the screws were all rusted : there were not made to be outside ... for a greenhouse... I have wrote a review on the product and it never has been published nor I have had a feeedback from the website... I strongly suspect that the reviews are fakes or redacted and that this website is not honnest at all.

I will NEVER buy from them again.

10 July 2019
Unprompted review
Rated 1 out of 5 stars

We bought a tractor mower for our…

We bought a tractor mower for our garden in April 2019 and it cost over 1300 euros. The first time we cut the grass it worked OK. The second time it broke down half-way through. We had to use the machine in reverse gear in order to finish the grass. It has not worked since. We contacted OOGarden but they have no interest and do not respond to emails or want to resolve the problem. It broke down after we had it 15 days and it has a 2 year guarantee. It will pobably run out before we get an answer! We are not going to pay to return the mower...as they want. Why should it cost us money? Instead our bank insurance arranged for 2 independent experts to inspect the machine and write a report. They concluded we should have a refund. However, OOgarden ignores the experts as well. This is appalling. It really is a terrible company and you risk losing a lot of money and having a lot of trouble. We are taking them to court. Avoid this problem and buy elsewhere from a good company with good reviews. (The good ones on here are probably not genuine ones IMO)

5 February 2020
Unprompted review
Rated 5 out of 5 stars

Niche

Niche facile à monter et conforme à la description

20 January 2020
Unprompted review
Rated 1 out of 5 stars

Do not do business with them!

Do not do any business with this company. I paid nearly 1400 Euros for a ride on mower in July 2019. After two weeks I tried to cut grass for the second time. Back firing, cutting deck would not lower and the gear lever did not function correctly. They ignored multiple e mails and recorded delivery letters. Eventually they said that they would take it to an expert and I would have to pay for this.I refused. They just ignored me. My legal insurance started to deal with them. Two experts came 6 weeks ago. Still no resolution despite the experts seeing the faults and the report was signed by me at the time. OOGarden have not attempted to contact me and put this right since the insurer became involved. It is now 19th January 2020. It has now been 6 months since the problems started. This company are terrible and I will take them to court if the matter is not resolved this month. Do not deal with this company at all!!! Do not spend any money with this company.

19 January 2020
Unprompted review

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