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Review summary

Created with AI, based on recent reviews

Looking at 79 reviews, reviewers had a great experience with this company. Many customers are highly satisfied with the service provided, noting its effectiveness in removing personal information from various data brokers and reducing their online footprint. Reviewers appreciate the detailed reports and screenshots that prove the successful removal of their data, making the process transparent and reassuring. The user experience is often described as easy to use and navigate, with many finding the dashboard clear and informative. Many recommend the service for its efficiency and the peace of mind it offers in managing online privacy. However, some people were dissatisfied with the ongoing presence of their information online even after using the service, and a few mentioned issues with the login process and CAPTCHA. There were also comments about the service being slow compared to other options and concerns about the service's efficiency.

What people talk about most

Service

Customers consistently note positive experiences with service, with many highly recommending it for its... See more

Website

Reviewers mention ambiguous feedback about the website, with some customers expressing satisfaction with its... See more

User experience

Consumers find the user experience to be positive, with many describing the application as easy to use,... See more

Subscription

Reviewers highlight ambiguous aspects of subscription, with some customers expressing satisfaction and... See more

Product

Customers had ambiguous experiences with the product, with some expressing strong dissatisfaction, stating... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've personally had great results from the AI Optery removal of my personal information. I liked it enough to subscribe to my second year with Optery. It is worth it in my opinion nowadays with data b... See more

Company replied

Rated 5 out of 5 stars

Optery saved me tons of time! Removing one's information from the internet is a huge task and Optery does a great job. They even provide the proof of their success via screen shots of before and aft... See more

Company replied

Rated 5 out of 5 stars

So far, after a few months, I've seen good success. I've seen a significant reduction in search returns and my footprint. The process takes time and is not a One-and-done because companies continue to... See more

Company replied


Company details

  1. Security service

Written by the company

With Optery, you can remove yourself from hundreds of data brokers that are posting and selling your home address, phone number, email and other private information on the internet. Optery serves both consumers and businesses. Optery was awarded "Editors' Choice" by PCMag.com as the most outstanding product in its category for three years in a row in 2022, 2023, and 2024, and Fast Company awarded Optery the "Next Big Things in Tech" for Security and Privacy in 2023. Optery prevents phishing and social engineering, identity theft and fraud, online stalking and harassment, doxxing, and prevents people's private information from showing up in Google search results. Anyone can create a free account to receive a personalized Exposure Report with live screenshots summarizing where your information is being posted and sold online. Optery then provides free tools for self-service removals, or you can upgrade to a paid plan, and Optery will remove the profiles for you. If you have any concerns regarding your Optery account, please send us an email at support@optery.com we'll work hard to resolve your concerns right away.


Contact info

4.2

Great

TrustScore 4 out of 5

198 reviews

5-star
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Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 1 out of 5 stars

Bait and switch -

Bait and switch - Optery sells you a low-priced plan with a long list of major data brokers. But, shortly after you start using Optery, Optery moves some of the largest and most problematic broker sites to higher priced plans. You're forced to move to a more expensive plan, as much as 250% more expensive - to get the same coverage you had when you first signed up.

While Optery's three lowest-priced plans used to offer pretty good coverage, they're now padded with garbage sites like "Kentucky Arrests" while big data brokers like Intelius, Checkmate and FastPeopleSearch are now only in their most expensive plan.

Don't hope for customer service either. The chat function has a worthless AI and if it doesn't have the answer, it says you'll wait at least a day for a response.

I'd give Optery a hard pass.

6 February 2025
Unprompted review
Optery logo

Reply from Optery

We apologize for any confusion or disappointment this may have caused and appreciate your feedback.

At Optery, we are committed to continuously improving and expanding our coverage, which sometimes involves adding or removing data brokers. Data brokers like Intelius, Checkmate, and FastPeopleSearch are particularly challenging to remove and require significant effort, which is why they are included in our highest-tier plan.

We understand that you were not notified of these changes, but as outlined in our Terms of Service (Section 6), our removal services may change over time without prior notice. - https://www.optery.com/terms-of-service/

Regarding arrest record sites, while they may have "arrest" in their name, they also display a variety of public records such as property and contact information, which is why they are included for comprehensive removal.

We have also reached out to you via email to further address your concern. We would appreciate your response and hope this provides clarification.

Rated 5 out of 5 stars

I am very satisfied with Optery

I am very satisfied with Optery. Even the most basic of plans start working immediately and I already feel more secure - noticed a difference. I am so glad this company exists because having personal information online is a highly unregulated process and this helps to combat that in an easy way.

4 February 2025
Unprompted review
Optery logo

Reply from Optery

Thank you so much for this great feedback! It’s amazing to hear that Optery is already making a difference for you. We’re glad we can help you feel more secure. If you ever need anything, we’re here for you. Stay safe and private!

Rated 5 out of 5 stars

A very satisfactory service.

So far I am finding this service very helpful. I never knew there was so much information out there about me and it was concerning initially when I saw how exposed I was. Now I can see they are working to clean that up, albeit slowly in some areas, but I have been assured that is normal. I also find it very useful to actually see the sites that they have removed information from.... soooooo many data search sites.
It has definitely given me some peace of mind, and I would definitely recommend to others!
Thank you!

31 January 2025
Unprompted review
Optery logo

Reply from Optery

Thank you so much for your feedback! We're really glad to hear that our service has been helpful and given you some peace of mind. It’s definitely surprising to see how much of our personal information is out there, but we’re here to help clean it up.

You're right—some removals take longer than others, but we’re always working behind the scenes to make sure they get done. We appreciate your patience and your recommendation.

If you ever have any questions, feel free to reach out.

Rated 5 out of 5 stars

A great idea to use

They did a great job removing pictures and personal info.

30 January 2025
Unprompted review
Optery logo

Reply from Optery

Thank you for sharing your experience. Protecting your privacy is our top priority, and we truly appreciate your trust in Optery. If there's anything else we can assist with, feel free to reach out!

Rated 5 out of 5 stars

Well worth the investment

Love it I can't believe how much information was out there. It was cleaned up so much and it is appreciated.

I would recommend to every I hi have the highest level they offer.

25 January 2024
Unprompted review
Optery logo

Reply from Optery

Thank you so much for your wonderful feedback! We’re glad to hear how much our service has helped clean up your online information.

Your recommendation means a great deal to us, and we truly appreciate your trust in our highest-level plan. If you ever need assistance or have any questions, please don’t hesitate to reach out.

Rated 5 out of 5 stars

Great service

Great service, easy to use, and I think a valuable tool in getting your data removed from all of these data brokerage sites. It's shocking how many places had my info.

24 January 2025
Unprompted review
Optery logo

Reply from Optery

Thank you for your feedback! It really is surprising how many places can have your information, and we're happy we could help clean it up for you. If you need any assistance, feel free to reach out.

Rated 5 out of 5 stars

Does exactly what it is supposed to

Does exactly what it is supposed to. The free plan is good to see what needs to happen, but I needed the Extended Plan to get my data scrubbed. Yay!

21 January 2025
Unprompted review
Optery logo

Reply from Optery

Thank you for sharing your feedback! We’re happy to hear that the Extended Plan is working well for you.

If you ever need assistance, feel free to reach out.

Rated 5 out of 5 stars

Great service!

Great service!
Easy to use. Reasonably priced. Easy to cancel.
They have done a great job removing my data from the internet. Took about 4 months to remove most of it.
I would recommend most people use this service occasionally.

15 January 2025
Unprompted review
Optery logo

Reply from Optery

Thank you for your kind feedback! We're so glad to hear you found our service effective and easy to use. If you ever need assistance again, don't hesitate to reach out. We truly appreciate your support and recommendation!

Rated 5 out of 5 stars

Very pleased with Optery's effectiveness

I've been using Optery since August 2024 and have been VERY pleased with the results. Currently my open / exposed profiles are 7, which is a huge drop from when I had first started. So in about 4 months Optery was able to get me removed from just about everywhere! Not to mention that there were a handful of data brokers that reposted my information, within weeks after the initial removal, but Optery quickly caught on and restarted the removal process.

I'm especially pleased with Optery's Custom Removal process, which was able to remove me from a web listing that was impossible for me to do myself previously. That's because this particular website's "opt out tool" didn't work. There was also no contact information available nor was there a 'contact us' web form to submit questions or feedback. I even used the Google webmaster message tool twice to send an E-Mail plea to the owner, but of course I never received a response.

My data removal and privacy journey started back in 2015 when I was learning how much of my information was leaked on the web. I spent a few years manually removing myself from dozens of websites, which was tiring. In 2023 I used a data removal service for the first time and wasn't really happy with the results (after about 9 months). Thankfully I gave it another try and instead decided to use Optery this time around (after researching other companies).

To the entire Optery team:
Thank You for your hard work and commitment!

- Frank

6 January 2025
Unprompted review
Optery logo

Reply from Optery

Thank you for sharing your experience! We're so glad to hear about the great progress you've made in reducing your exposed profiles in just a few months. Your journey with data privacy is inspiring and it’s clear how much effort you’ve put into protecting your information, and we’re honored to have been part of that process and to have earned your trust.

From the entire team at Optery: thank you for your kind words and encouragement. It motivates us to continue working hard for our customers. If there’s anything more we can do to support your privacy efforts, please don’t hesitate to reach out.

Rated 5 out of 5 stars

great product

It’s a very useful service particularly if you have a public facing job.

6 January 2025
Unprompted review
Optery logo

Reply from Optery

Thank you so much for your thoughtful review! It means a lot to us to know that our service is making a difference. We’re here to support you every step of the way—if there’s anything we can do to enhance your experience or address specific needs, please don’t hesitate to reach out.

Rated 5 out of 5 stars

Thanks Optery for all your help...

Optery provides all of us that have been victimized by the exploitation of our personal information with a means to correct this overwheling problem. I want to thank all of you at Optery for the dilligent service that you provide for us.

2 January 2025
Unprompted review
Optery logo

Reply from Optery

Thank you so much for your support! We’re truly grateful to have the opportunity to assist in addressing such an important issue. Your appreciation means a lot to us, and we remain committed to providing diligent service to help protect your personal information. If there’s anything more we can do for you, please don’t hesitate to reach out.

Rated 5 out of 5 stars

Very Happy with my service.

1 January 2025
Unprompted review
Optery logo

Reply from Optery

Thank you for your kind feedback! We’re happy to hear you’re satisfied with the service. If there’s anything else we can assist with, don’t hesitate to reach out.

Rated 5 out of 5 stars

Reduced Spam Emails, Reduced 150 to 23 listings

Optery has proven remarkably effective at protecting my personal information online. When I first used their service, I was shocked to discover over 150 data broker listings containing my sensitive information - including details I never expected to be public, such as my car's VIN number. Within months, they successfully reduced these listings from 150 to just 23.

What sets Optery apart is their thorough documentation process. They provide screenshots from each data broker's website showing the removal progress, saving me countless hours of individually verifying removals. This transparency gives me confidence that they're actively working on my behalf.

The results have been tangible: I've experienced a significant decrease in spam emails and unsolicited sales calls. The service has been so effective that I've recommended it to several friends, all of whom have reported similar positive experiences. For anyone concerned about their digital privacy, Optery delivers real results with impressive transparency.

25 December 2023
Unprompted review
Optery logo

Reply from Optery

Thank you for sharing your positive experience and feedback!

We’re happy to hear Optery has significantly reduced your data broker listings and helped decrease spam emails and calls. Protecting your privacy is our top priority, and it’s rewarding to know our efforts have made a difference.

Thank you for recommending us to your friends—it means so much! If there’s anything else we can do, feel free to reach out.

Rated 5 out of 5 stars

Optery cares for their disabled customers.

I am mentally disabled and this makes it difficult for me to accomplish tasks. Not only has Optery’s service helped calm my disabilities their work has made me feel much safer physically and mentally. They understand the needs of their disabled customers and will work expeditiously with them to reach a result that is well suited for the customer. I highly recommend Optery. I have used other sites that offer the same service and Optery is by far the best choice for not only finding but eliminating profiles with your information online. Thank you Optery for all you do! -Michael

23 December 2024
Unprompted review
Optery logo

Reply from Optery

Thank you so much for sharing your experience. We're glad to hear that our service has made such a positive difference for you and helped you feel safer and more at ease.

We’re so grateful for your recommendation and your trust in us. If there’s ever anything else we can do to help, don’t hesitate to reach out.

Rated 5 out of 5 stars

So much better than Incogni!

So much better than Incogni and other competitors! The quarterly PDF "removal progress report" provides AMAZING visibility into what exactly they're actually doing, and even showed me that my personal info was being listed on many lookup-sites that I didn't even know existed! The Optery system uses screenshots in their reports to really show you first hand what information about you is out there, and then after their removal, demonstrates that it no longer shows up. Now that's a great service!

18 December 2024
Unprompted review
Optery logo

Reply from Optery

Thank you so much for your kind feedback! We're really happy to hear that you’re finding our quarterly PDF reports helpful and that the screenshots make it clear how your personal information is being handled.

It means a lot to us that you took the time to share your experience, and we’re committed to keeping up the good work for you. If you ever have any questions or suggestions, feel free to reach out. Thanks again for choosing Optery!

Rated 5 out of 5 stars

I am once again amazed

I am once again amazed, and have the deepest Admiration as far as your efficiency, and results.
It was a bit of a challenge with only one coffee.
Since Optery has begun their cleansing for me, I'm finally wearing my;"I've got the world by the tail.
The air has been fresher and my smile larger, because of Optery.

10 December 2024
Unprompted review
Optery logo

Reply from Optery

Thank you so much for your wonderful feedback! We’re happy to hear that you’re enjoying the results of our efforts. Your satisfaction and newfound sense of ease truly inspire us to continue delivering the best service possible.

If there’s anything else we can assist you with or any additional feedback you’d like to share, please don’t hesitate to reach out.

Rated 5 out of 5 stars

SAFE & SAFER

Great service, often updates and it does what is advertise for.

2 December 2024
Unprompted review
Optery logo

Reply from Optery

Thank you for sharing your feedback! We’re glad to hear that you’re happy with our service and that it’s meeting your expectations. Your satisfaction means a lot to us, and we’ll continue striving to provide the best experience possible.

If you ever have questions or need assistance, feel free to reach out.

Rated 5 out of 5 stars

Thank you, very good experince

Great experience, really helped with getting rid of some unwanted sites

25 November 2024
Unprompted review
Optery logo

Reply from Optery

Thank you for sharing your experience. We’re happy we could assist you in clearing up the unwanted site. If you ever need further help, don’t hesitate to reach out!

Rated 1 out of 5 stars

Not effective

Not effective and expensive

21 November 2024
Unprompted review
Optery logo

Reply from Optery

Thank you for your feedback, and we’re sorry the service didn’t meet your expectations. If you can reach out to support@optery.com, we’d love to review your account to ensure everything is on track. Delays with data brokers or certain profiles can occasionally cause challenges and we can also explore plans that might be a better fit for your needs.

Rated 5 out of 5 stars

Optery has given me my life back.

I have been using OPtery for several months and am pleased with the results.
I tried another removal service, which was less effective than Optery.
I highly recommend the service.

20 November 2024
Unprompted review
Optery logo

Reply from Optery

Thank you for sharing your experience with Optery! We’re so happy to know our service has been effective and made a positive difference for you.

Your satisfaction is our top priority, and we’ll continue working hard to protect your information and deliver even more results. If there’s anything more we can assist you with, please don’t hesitate to reach out.

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