I ordered a pair of Specs from Bassol to be delivered to Australia and although the order was delayed due to manufacturing issues, Bassol kept me updated as to delays with multiple emails and updates.... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I was a tad sceptical when first ordering as I’m wary of ordering from abroad. However, I had no reason to be. Service was excellent. Communication even better. I’ve even ordered a second pair... See more
Company replied
All the process from processing the order choosing the options and pricing are very user friendly smooth and no bug in between.returning to cart back and forth editing correcting goes without any is... See more
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Bassol Optic and its team are the simply the best! SUPERB collection of frames and staff that truly care abut getting it right. I have probably purchased a half-dozen pairs of glasses with progressiv... See more
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Company details
About Bassol Optic
Written by the company
NEWSLETTER
Written by the company
- -5% EXTRA.
Express delivery | Envio express
Shipments in 3 days to the whole world | Envíos en 3 días a todo el mundo
You will receive your package in a maximum of 3 days anywhere in the world, after making the purchase of products in stock. | Recibirá su paquete en un máximo de 3 días en cualquier parte del mundo, después de hacer la compra de productos en stock.
Contact info
Carrer del Doctor Dou 19, 08001, Barcelona, Spain
- 931226035
- info@opticabassol.com
- www.opticabassol.com
4.4
Excellent
13k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 1 week
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Reply from Bassol Optic
Aquí tienes la respuesta para Trustpilot en inglés:
Thank you so much for your feedback! We are glad to hear that the ordering process was simple for you and that your delivery arrived very fast. We always aim to make the shopping experience as smooth as possible. Enjoy your new glasses and thank you for choosing Bassol Optic!
Reply from Bassol Optic
Thank you for your feedback! We are glad to hear that you are happy with your Tom Ford Joey glasses. We always strive to provide the best quality products to our customers. Enjoy your new eyewear, and thank you for choosing Bassol Optic!
Don’t buy from this company if you…
Don’t buy from this company if you leave abroad!!!! Nightmare regarding to the communication. Never again. Bought a pair of sunglasses miu miu model but don’t like them simple answer. Ask for return them, they reply almost week after, yes I had to wait almost one week to get answer to paid 32£ for return shipping label from Uk. No clearly information on their website about this nothing if I would have and I think other customers they prefer to order for bigger price in Uk other from them. Fortunately for me I went for post office and the lady told me if I want send them back because of their 14 days return policy I must to just filled correctly CN 22 form that this is „Return of Goods- Relief Claimed” that avoid them customs fees. Send them this information because I still have to covered 15£ postage cost and what they reply again that I must take their label. Nightmare.
I have already ask Klarna about help no transparent information from customer from Europ at all this one is case to ECK in case I will send all information how this company works
27 June 2026
Unprompted review
Reply from Bassol Optic
Dear Jadwiga
We have reviewed your request and a DHL return label has been provided for your convenience. If you prefer to arrange the return on your own, please ensure that customs clearance is managed correctly, as previously advised by our Customer Service team. Once the product is returned in compliance with the terms accepted at the time of purchase, we will issue your refund immediately.
Best regards
BASSOL OPTIC
Delay in delivery
Challenge them regarding delivery. My glasses came with delay and they shipped them only after my complaint with no apology.
26 June 2026
Unprompted review
Reply from Bassol Optic
Dear Mary
We have reviewed your purchase process, and our Customer Service department has already handled your request.
Best regards
BASSOL OPTIC
Very good experience
Very good experience. Fast delivery and no scams. Would recommended 💯
24 June 2026
Unprompted review
Reply from Bassol Optic
Thank you so much for the 100% recommendation! We are thrilled to hear that you had a very good experience and that your delivery was fast. Providing a secure, reliable, and trustworthy service is our top priority. Enjoy your new glasses and thank you for choosing Bassol Optic!
I'm extremely satisfied and highly recommend Bassol Optic!
I bought myself a pair of sunglasses from Bassol Optic as a birthday gift. The shipping was incredibly fast, and my order arrived much sooner than I expected.
When the sunglasses arrived, there was an issue with them, so I contacted customer service right away. Francis responded incredibly quickly, and from that moment on, the service was outstanding.
Communication was excellent throughout the entire process, and everything was handled smoothly and professionally. I received a replacement pair, and I couldn't be happier with them!
A huge thank you to Francis and the entire Bassol Optic team for the fantastic customer service. The only thing I'm sad about is that they don't have a store in Belgium—I would definitely be a regular customer! Even so, this certainly won't be my last purchase from them.
I'm extremely satisfied and highly recommend Bassol Optic!
8 June 2026
Reply from Bassol Optic
Thank you so much for this wonderful review! Happy belated birthday, and we are thrilled that your replacement sunglasses arrived quickly and perfectly.
A special thank you from Francis and the entire team for recognizing our customer service—we always strive to handle every situation smoothly and professionally. We might not have a physical store in Belgium yet, but we are always just a click away for your next pair! Enjoy your gift, and we look forward to welcoming you back soon.
After 3 weeks of having placed my order…
After 3 weeks of having placed my order still no update to when the glasses will be “manufactured” and shipped
9 June 2026
Unprompted review
Reply from Bassol Optic
Dear Customer,
To help us resolve this issue for you, could you please provide your full name or your order number? Without this information, we are unfortunately unable to locate your purchase and look into your case. We want to make sure we assist you as quickly as possible.
Best regards
BASSOL OPTIC
I ordered my glasses on June 17th and…
I ordered my glasses on June 17th and specifically asked for them to be delivered by June 30th. I was assured that my order would be prioritized, but that clearly has not happened.
The glasses have still not even been shipped. I have also contacted customer service twice and have not received a single response.
This level of customer service is very unprofessional. Unfortunately, I cannot recommend ordering from this company.
17 June 2026
Unprompted review
Reply from Bassol Optic
Dear Jelena
We have confirmed that your order included an estimated delivery date and that the item was shipped within the specified timeframe. We kindly invite you to review the estimated delivery dates on your purchase order
Best regards
BASSOL OPTIC
Very satisfyied
At first I was hesitant to deal with a vendor I knew nothing about and being thousands of miles away I did some checking and they had good reviews It took a few days for them to acquire the glasses from their supplier Once they were in their hands the process was very fast Fed Ex delivered the glasses in about 5 days from Spain to California I will deal with this company again Great prices and fast shipping
18 June 2026
Reply from Bassol Optic
Thank you so much for your trust and for sharing your experience! We know that ordering from another country can make people hesitant at first, so we are incredibly happy to hear that our service, pricing, and fast FedEx delivery to California met your expectations. Enjoy your new glasses and we look forward to welcoming you back to Óptica Bassol!
The sunglasses were covered with dust
16 June 2026
Reply from Bassol Optic
Thank you for your feedback, and we sincerely apologize for this. While we are glad everything else was okay, your sunglasses should never arrive covered in dust. We will certainly review our packaging process with our warehouse team to ensure this doesn't happen again.
Thank you for choosing Óptica Bassol, and we hope your next experience is absolutely perfect!
I recommend Bassol USA shoppers
I knew what frame I wanted. I tried the frame at a local store, then I asked AI whether there was a seller in Europe (frames are made in Germany) that sells the in USA. It pointed me to Bassol. I ordered through a US based point of sale app. which increased my confidence this would be a reputable shop, I already have an account with this point of sale app. Within a couple of days the item was shipped by fedex, I could track item to belgium then fed ex hub in memphis and finally here. Frames as expected at a great price ! I cannot ask for more.
18 June 2026
Reply from Bassol Optic
Thank you for this amazing feedback! We love hearing how our international customers find us and how smooth the process was, from the app payment to the FedEx tracking across Europe and the US. Thank you for recommending us to other shoppers, and we hope you thoroughly enjoy your new frames!
I recieved the wrong sunglasses.
1 June 2026
Reply from Bassol Optic
Dear Oscar,
Our Customer Support department has contacted you via email to assist you with your request. Thank you very much for your patience
Best regards
BASSOL OPTIC
Fast service!
16 June 2026
Reply from Bassol Optic
Thank you for your review! We are glad you enjoyed our fast service. We hope to see you again soon at Óptica Bassol!
Bassol is a great vendor for Serengeti
Bassol is a great vendor for sunglasses. First, they have a great variety and carry stock for models that are out of stock elsewhere. Second, their prices are amazing for top-tier eyewear. Third, their shipping is ridiculously fast. They packaged and shipped my order fast, then traveled from Spain to the US in record time. I'm very happy and would recommend Bassol to anyone looking for exceptional sunglasses at a great price with great service.
24 June 2026
Unprompted review
Reply from Bassol Optic
Thank you so much for this incredible review! We are thrilled to hear that you found your Serengeti sunglasses with us and that you were impressed by our stock variety, competitive pricing, and lightning-fast international shipping to the US. Your recommendation means a lot to us, and we look forward to providing you with the same exceptional service in the future!
The only reason I will give it a 3 cuz…
The only reason I will give it a 3 cuz the delivery took so long, about 20 days. Otherwise the sunglasses was just fine.
17 June 2026
Reply from Bassol Optic
Thank you for your feedback. We are glad to hear that you are happy with your sunglasses, but we sincerely apologize that the delivery took 20 days.
While we always aim for much quicker shipping, certain items or specific availability states can occasionally require extra processing time from the manufacturers, which can extend our usual time frames. We truly appreciate your patience, and we will continue working to make our logistics as fast as possible.
Thank you for choosing Óptica Bassol, and we hope your next experience is a 5-star one!
Got demo lenses on my glasses instead of normal lenses
I bought two pairs of glasses. Because I didn't order prescription glasses I was sent them with demo lenses - with the logo right across the lenses. I wasn't told this would be the case when I bought them. Now I have a choice between paying £32 to return them or getting the lenses replaced - if any optician will do this.
15 June 2026
Reply from Bassol Optic
Dear Liz,
The glasses come with demo lenses, which are standard plastic lenses used to showcase the frames. They are not recommended for daily use as they do not provide proper optical quality or UV protection.
Most designer eyeglasses on the market are sold this way. To use them regularly, you will need to have your prescription or clear optical-grade lenses fitted into the frames. You can easily do this through your local optician or an optical provider.
Best regards
BASSOL OPTIC
All good and happy with my selection…
Positive experience ordering and receiving.
I am also happy with the sunglasses. Quite pleased with the discounts on brands such as ETNIA. I just missed polarized options from this brand for men.
17 June 2026
Reply from Bassol Optic
Thank you for your review and great feedback! We are so glad to hear you are happy with your experience and your new Etnia sunglasses. We really appreciate your note regarding the polarized options for men; feedback like yours helps us improve our catalog for future collections. We hope to see you again soon at Óptica Bassol!
Order B177057 !!!I ordered glasses
Order B177057 !!!I ordered glasses, paid properly with a delivery time of 5-7 working days, only to be told later that they didn't have them in stock and that the delivery time was 30 working days, which doesn't suit me at all, and after that they don't respond to emails!!
17 June 2026
Unprompted review
Reply from Bassol Optic
Dear customer,
To help us resolve this issue for you, could you please provide your full name or your order number? Without this information, we are unfortunately unable to locate your purchase and look into your case. We want to make sure we assist you as quickly as possible
Best regards
BASSOL OPTIC
There was no indication of an import…
There was no indication of an import fee when I was putting the order. But I had to pay $50 to receive the package and it was super disappointing
17 June 2026
Reply from Bassol Optic
Dear customer,
We kindly suggest reviewing your purchase order to confirm that customs duties and taxes for exports to Canada are the responsibility of the customer. Please note that when purchasing from Europe, Canada applies an import tax that is not included in the retail price
Best regards
BASSOL OPTIC
The absolute worst experience I’ve ever…
The absolute worst experience I’ve ever had buying online. DO NOT BUY FROM THIS STORE!!! There is zero customer service, it is impossible to talk to any real person or get an email response. I had a horrible shipping experience to the US, and now I need to return and no one is replying to me.
2 June 2026
Reply from Bassol Optic
Dear customer,
We are pleased to confirm that your return is already being processed by our Customer Service team.
Best regards
BASSOL OPTIC
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