I ordered a pair of Specs from Bassol to be delivered to Australia and although the order was delayed due to manufacturing issues, Bassol kept me updated as to delays with multiple emails and updates.... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I was a tad sceptical when first ordering as I’m wary of ordering from abroad. However, I had no reason to be. Service was excellent. Communication even better. I’ve even ordered a second pair... See more
Company replied
All the process from processing the order choosing the options and pricing are very user friendly smooth and no bug in between.returning to cart back and forth editing correcting goes without any is... See more
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Bassol Optic and its team are the simply the best! SUPERB collection of frames and staff that truly care abut getting it right. I have probably purchased a half-dozen pairs of glasses with progressiv... See more
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Company details
About Bassol Optic
Written by the company
NEWSLETTER
Written by the company
- -5% EXTRA.
Express delivery | Envio express
Shipments in 3 days to the whole world | Envíos en 3 días a todo el mundo
You will receive your package in a maximum of 3 days anywhere in the world, after making the purchase of products in stock. | Recibirá su paquete en un máximo de 3 días en cualquier parte del mundo, después de hacer la compra de productos en stock.
Contact info
Carrer del Doctor Dou 19, 08001, Barcelona, Spain
- 931226035
- info@opticabassol.com
- www.opticabassol.com
4.4
Excellent
13k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Ray-Ban Sunglasses
Relatively fast delivery of the glasses, considering they were probably made from scratch at the time of ordering. Overall, I'm pretty happy with my purchase. I'll probably order again in the future.
3 June 2026
Reply from Bassol Optic
Thank you very much for your review!
We’re glad to hear that your sunglasses arrived in a reasonable time and that you’re happy with your purchase. It’s great to know you had a positive overall experience.
We truly appreciate your trust and look forward to seeing you again in the future!
Amazing glasses selection
The glasses selection is amazing. We found one that is impossible to find in the USA. But the service needs to improve. It took a month for production. So little information online. I had to call Barcelona twice, costing me $100 more in calls. And prices differ from Spain locals to the US market big time. Still, I'll recommend them if you're looking for something unique.
1 June 2026
Unprompted review
Reply from Bassol Optic
Thank you for your honest feedback and for your positive words about our selection!
We’re really glad to hear you found a model that was difficult to get in the US and that you still recommend us for unique eyewear.
At the same time, we truly appreciate your comments regarding production time, communication, and international pricing. We understand how important clear updates and smooth communication are, and your feedback helps us identify where we need to improve the experience for our international customers.
Thank you again for your trust and for sharing your experience.
Reply from Bassol Optic
Thank you so much for your feedback!
We’re really happy to hear that the ordering process was easy, the delivery was on time, and everything went smoothly for you. It means a lot to know you’re pleased with your experience.
We appreciate your trust and hope to see you again soon!
delivered as promised
5 June 2026
Reply from Bassol Optic
Thank you for your feedback!
We’re glad to hear everything was delivered as promised. We really appreciate your trust and hope to see you again soon!
Another great purchase for a very…
Another great purchase for a very gooood price! Everything perfect. Thank you.
29 May 2026
Reply from Bassol Optic
Thank you so much for your kind review!
We’re really happy to hear you’re pleased with your purchase and that everything went perfectly. It’s great to know you found a good deal as well.
We truly appreciate your continued trust and hope to see you again soon!
Reply from Bassol Optic
Thank you so much for your feedback!
We’re really glad to hear you’re happy with our service. We appreciate your trust and hope to see you again soon!
Thank you very much for the very professional service!…
Thank you very much for the very professional and pleasant service! It is safe to order from you. Everything worked like a dream. The glasses are perfect, the packaging was beautiful. I am grateful and happy!
4 June 2026
Reply from Bassol Optic
Thank you so much for your wonderful feedback!
We’re really happy to hear that you had such a smooth experience and that everything met your expectations, from the service to the packaging and the glasses themselves. It means a lot to know you felt confident ordering with us.
We truly appreciate your trust and your kind words!
Reply from Bassol Optic
Thank you so much for the feedback! We are thrilled to hear that you were impressed with the fast delivery, the top prices, and the authenticity of your new glasses.
We always work hard to get your orders to you as quickly and securely as possible. Enjoy your purchase, and we look forward to serving you again in the future!
Reply from Bassol Optic
Thank you so much! We are glad you had an excellent experience. We appreciate your support and hope to see you again soon!
Reply from Bassol Optic
You're very welcome! We're delighted to hear that both the sunglasses and the delivery were perfect. Thank you for taking the time to share your great experience, and we hope you enjoy your new glasses!
I am fascinated by the price
I am fascinated by the price, quality and speed (two days) of delivery of my new pair of YSL glasses - HAWL902 in the unique and hard-to-find color red brown (burgundy)❤️
4 June 2026
Reply from Bassol Optic
That is wonderful to hear! We are absolutely delighted that you found that unique and hard-to-find burgundy pair of YSL glasses, and that the price, quality, and quick two-day delivery exceeded your expectations.
Thank you for sharing your excitement with us. Enjoy your beautiful new sunglasses!
Poor Experience
Delays in obtaining frames from vendor, then put in wrong perscription, misleading tariff advertising (nearly 100 US Dollars) that you have to look into the fine print to see if your country is actually not covered in their "they pay" tariff program. I give them 2 stars solely because their email follow-up support is strong.
4 June 2026
Reply from Bassol Optic
Hello! Thank you for taking the time to share your feedback. We genuinely appreciate your positive words regarding our email support team, as we always strive to assist our customers as thoroughly as possible.
However, we are truly sorry for the delays and the issues you experienced with your prescription. When a frame is not immediately in our local stock, we are subject to the manufacturer's production and distribution timelines, which can occasionally cause unexpected delays. Regarding the prescription error, please feel free to reach out to our support team directly so we can look into your case and ensure this is properly resolved for you.
Regarding the import fees, we try to outline our shipping and tariff policies clearly on our website, but we understand that custom regulations and duties vary significantly by country and can be frustrating. We take your feedback seriously and will work on making this information even more visible to avoid future misunderstandings.
Thank you again for your patience and for helping us improve our service.
Reply from Bassol Optic
That is fantastic to hear! We always aim to offer the best possible value along with prompt, reliable shipping. Thank you so much for taking the time to share your feedback, and we hope you love your new glasses!
Reply from Bassol Optic
Thank you for the fantastic feedback! We are so glad to hear you enjoyed the great prices and that your order arrived quickly. We look forward to your next visit!
Good Deal
Products arrived a week later than the estimate, but the communication with the customer service was healthy so no harm done there. The products themselves are great, and I got a really good deal. Likely to order again.
4 June 2026
Reply from Bassol Optic
Thank you for sharing your experience! We apologize for the slight delay in the delivery, but we are very glad to hear that our customer service team kept you well-informed throughout the process.
It is great to know that you are happy with the products and the deal you got. We appreciate your patience and look forward to your next order!
Great sunglasses
Great sunglasses. Took a long time to come but did get some communication with a team member. I was lucky enough to receive a day before I went on holiday but I made it known to the staff and they ensured it came for me.
2 June 2026
Reply from Bassol Optic
Thank you so much for your review! We are glad that your sunglasses arrived just in time for your holiday and that our team was able to help speed up the process for you.
We apologize for the initial delay, but we appreciate your patience and communication. Have a wonderful holiday and enjoy your new sunglasses!
Bad item received - no response on emails
My glasses are making an incredibly loud “crackling” noise. I emailed twice with a complaint but did not get a response.
4 June 2026
Reply from Bassol Optic
Dear Effie
We have been informed that your order is currently being reviewed by our lens department, and we hope to resolve this as soon as possible
BASSOL OPTIC
Reply from Bassol Optic
Thank you so much! We really appreciate your recommendation and are glad to hear you had a great experience. Enjoy your purchase!
The cheapest website for sunglasses
The cheapest website for sunglasses, fast delivery! Very happy
4 June 2026
Reply from Bassol Optic
Thank you so much! We are thrilled to hear that you found the best prices and enjoyed our fast delivery. Knowing that you are very happy with your experience makes our day. Enjoy your new sunglasses!
Reply from Bassol Optic
Thank you so much! We are thrilled to hear that you liked the website, loved the prices, and enjoyed the ultra-fast shipping. We appreciate your support and hope you love your purchase!
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