Optimax Eye Surgery Specialists Reviews 

4,036
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 226 reviews, reviewers overwhelmingly had a great experience with this company. Consumers often report feeling completely at ease and relaxed throughout the entire process, noting various aspects of the care were painless. People widely appreciate the professional yet caring attitude of the staff, who are described as knowledgeable and supportive from the initial consultation onward. Many patients have experienced significant positive outcomes, leading to fantastic vision and a substantial improvement in their daily lives, often viewing it as a life-changing result. However, some customers who reviewed the service mentioned specific concerns regarding the consultation process, citing issues like feeling pressured or having concerns about initial eye testing procedures. A few others noted inconsistent experiences with aftercare follow-ups, with reports mentioning problems such as continued eye irritation or lack of support after the operation.

What people talk about most

Staff

Customers had positive experiences with staff, describing them as consistently friendly, helpful, and... See more

Service

Consumers find service to be positive, highlighting exceptional experiences from initial consultations... See more

User experience

Clients share positive opinions on user_experience, describing the entire journey as smooth, professional,... See more

Product

People report overwhelmingly positive experiences with the product, expressing delight and satisfaction with... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting outstanding care and support from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had ICL (implantable collamer lens) surgery after having detailed, frank and honest surgeon assessment with the laser surgeon. I’m so pleased with every member of staff and the surgery itself is wei... See more

Rated 5 out of 5 stars

Underwent LASIK at the London Finchley Road branch (07/02) after my consultation and pre-checks at Milton Keynes. Dr Jan and the team here were fantastic, very reassuring and professional. Did not fe... See more

Company replied

Rated 5 out of 5 stars

Lens replacement surgery. Still early days, and eyes improving all the time. Very happy with everything so far. Absolutely no pain at all. Staff in Cardiff branch were excellent, and very reassurin... See more

Rated 5 out of 5 stars

When i went for my lense replacement I was so nervous. The staff at Optimax Leeds soon made me feel relaxed and calm. Throughout the procedure they reassured me and kept me calm. I have had 2 follow u... See more


Company details

  1. Eye Care Clinic
  2. LASIK Surgeon
  3. Ophthalmologist
  4. Ophthalmology Clinic
  5. Private hospital

Written by the company

Optimax is one of the UK's leading Eye Surgery specialists. We have 18 clinics nationwide and have performed over 750,000 treatments since 1991. We specialise in Laser Eye Surgery, Lens and Cataract Surgery, Dry Eye Treatment, Cosmetic Eye Surgery and Eyelid Surgery.


Contact info

4.8

Excellent

TrustScore 5 out of 5

4k reviews

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4.8

All reviews

(4,036)

161 reviews in the last 12 months

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Rated 5 out of 5 stars

Absolutely superb

From the moment I walked into Optimax in Liverpool, the experience was second to none. Everyone is so friendly, knowledgeable and excells in what they do, to give great customer satisfaction. Would highly recommend.

2 May 2026
Unprompted review
Rated 5 out of 5 stars

I had a really lovely experience at…

I had a really lovely experience at this clinic. Safiya was extremely kind and took the time to explain everything clearly. I really appreciated the care, patience and clarity in the way she communicated. She made me feel welcome, comfortable and confident, which is exactly what you need when preparing for an operation.

Yasmin, the patient advisor, was also very kind and welcoming, which made the whole experience even better.

Because of how reassured I felt, I’ve decided to go ahead with my operation at this clinic. I would definitely recommend it and I will share another update after my procedure.

Almudena

2 May 2026
Unprompted review
Rated 5 out of 5 stars

Leeds Optimax

Attended the Leeds clinic after a ridiculous quote at another provider. The location was modern and clean and staff were all friendly. There was quite a bit of waiting around but doing the procedure in batches is how I assume they keep the prices down.

After talking to the surgeon I decided on LASIK surgery in my dominant eye only to give me the best outcome at all distances (if I had both eyes done I would have needed reading glasses which I was keen to avoid)

Surgery was on the 30th April. Whilst the procedure felt 'wierd' no pain or discomfort, an hour afterwards my eye started to water and felt like it would rubbing your eyes after chopping an onion for an hour or two. Woke up after a quick nap and 4 hrs later was mowing the lawn having forgot all about it with no pain or discomfort since.

If I ever decide to have my other eye done in the future I would be back in a heart beat.

30 April 2026
Unprompted review
Rated 5 out of 5 stars

Multifocal lens replacement

6 days post surgery at optimax Newton Abbot and i couldn't be happier. I was amazed at the results immediately when I walked out of the theatre and could read a poster on the wall all be it through what I can only describe as a dense fog. Less than 24 hours later I have better than 20/20 vision, no fog and just a slight visual disturbance in my peripheral vision. 6 days on peripheral vision has resolved and night time halos have significantly reduced. I would never have believed how much this has changed my life, to be glasses free. The staff were all brilliant, professional and knowledgeable. Mr Juan Carlos Morande is a miracle worker and I can't say a big enough thank you. The procedure was quick and pain free with pain free recovery so far.

23 April 2026
Unprompted review
Rated 5 out of 5 stars

I only wish I’d had this done sooner!

I only wish I’d had this done sooner!

I had LASIK in December 2025 with Surgeon Juan Carlos Morande at Optimax - Bristol, and my vision has been 1.0 in both eyes ever since. The results have genuinely been life-changing.

The newly refurbished Bristol branch is modern and beautifully designed, creating a really welcoming environment. What truly stood out, though, was the team. Stephy, Harriet, and Carter were absolutely fantastic—always friendly, professional, and incredibly helpful. It was genuinely a pleasure walking in and being greeted by their warm, positive energy each time.

I can’t recommend the clinic highly enough. :)

15 December 2025
Unprompted review
Rated 5 out of 5 stars

LASEK in Optimax Liverpool - wish I'd have done it years ago!

I attended Optimax in Liverpool for my first consultation in January where I had a number of vision tests and checks carried out, the staff were so friendly and welcoming. I was advised as I had a corneal scar from an eye issue a few years ago caused by contact lenses, that it would be beneficial to meet with the surgeon face to face as he was best placed to advise whether I would need LASIK or LASEK.

I met with Dr Samuel a week or so later who advised LASEK as the scar was too deep for LASIK. Dr Samuel was lovely, friendly and extremely knowledgeable. He provided all information including associated risks and I didn't feel any pressure from him to continue. I decided the benefits for me outweighed the risks so I went ahead and booked my surgery.

On the day of my surgery the staff were all so calm and reassuring, I was slightly worried as I had been told LASEK has a more painful recovery than LASIK but the way it was described was exactly how it felt afterwards. The treatment itself was so quick and painless, the strangest bit was knowing your eye was clamped open but the numbing drops meant I didn't feel a thing. Within an hour or two of returning home my eyes did feel extremely gritty, they were watering constantly and I was very sensitive to light. It felt as if I'd been chopping onions. I would say make sure you follow the aftercare they give you exactly as they say to get the best outcome.

I went back for a check up 3 days later to get my bandage lenses removed and one eye had healed, the other still had a tiny bit of healing to do, but this felt fine by that evening and was fully healed when I returned 7 days later. My vision wasn't great, at the 3 day after care appointment but I kept reminding myself to trust the process.

When I went back 7 days after my surgery I had 20/20 vision, if not better and I honestly can't believe it. I have worn glasses since being in school, I am now almost 36 and I can't explain the freedom of being able to wake up in the morning and not have to immediately put glasses on or contact lenses in. Being able to go swimming with my children and not have impaired vision, not needing prescription sunglasses for running / driving etc. It really is life changing and the best money I have ever spent, I just wish I had the courage to do this 15/20 years ago!

For anyone contemplating it, make an informed decision but I wholeheartedly recommend Optimax in Liverpool!

I still have a few check up appointments to go, and I know one of the possible side effects of LASEK is dry eyes and halo vision but I can honestly say I haven't experienced any of this.

Thank you so much (especially Dr Samuel), you have changed my life!

23 February 2026
Unprompted review
Rated 5 out of 5 stars

Would Definitely Recommend

Whole experience was made as smooth and comfortable as possible by the staff, who were friendly and made you feel in good hands. Don't have any complaints.

16 December 2025
Unprompted review
Rated 5 out of 5 stars

Amazing results.

I went to the Leicester clinic about a year ago and Christopher Stephenson carried out my procedure (refractive lens exchange). I had worn glasses since I was 7 as I was short sighted and I had also started to require reading glasses (I was 55 when I had the procedure). The results of the procedure are truly amazing. I can see perfectly in the distance and don't need glasses to read. The results far outweigh what my expectations were. The surgeon was so nice and professional... explaining what was happening all the way through the procedure. I don't often leave reviews but I'm so pleased with the results of the surgery I felt I had to write something!

1 November 2025
Unprompted review
Rated 5 out of 5 stars

My contact with Leeds clinic was…

My contact with Leeds clinic was professional and friendly from the outset. My replacement lens surgery was carried out with care and consideration and follow up appointments were friendly and helpful.

7 March 2026
Unprompted review
Rated 5 out of 5 stars

Life changing

Would definitely recommend — I only wish I’d done it sooner. I went for my first consultation at the Leeds clinic on 4th April and had my treatment on the 23rd, with less than a three-week turnaround.

From start to finish, the service was outstanding: friendly, professional, and incredibly efficient. Every member of staff made me feel welcome, supported, and at ease throughout the whole process. A special thank you to Sophia and the lovely ladies who carried out my consultation, and to Dr Samuel, Nurse Claire, and the other lovely ladys who assisted me on the day and during my operation. Your care, kindness, and reassurance meant so much to me.

I truly cannot thank the whole team enough for everything they have done. The results have been life-changing, and I couldn’t have wished for a better outcome. I still can’t believe I’m able to look through my own eyes without glasses or contact lenses. I am so grateful to everyone involved for making this possible.

23 April 2026
Unprompted review
Rated 5 out of 5 stars

Amazing

I've had a quote from another company which was double what i got quoted from Optimax.
I had to have lasek and opted for monovision as I am nearly 40.
From start to finish the team were nothing but excellent. I used the Maidstone clinic. I dealt with Ineta and some of the other ladies in the office a fair bit and they were all absolutely brilliant.
I dealt with the same optician lady,I believe her name is Hugo (although probably not spelled like that sorry). She was so helpful in explaining the different options and treatments,just a wealth of knowledge and so brilliant at what she does.
Dr Damani did the surgery and although it was uncomfortable I could already see better leaving the clinic. The next couple of days were painful, but they gave me a care package to leave clinic with that made it a lot more bearable. It had aftercare notes about pain management, eye shields, eye drops for numbing, eye drops for soothing and eye drops to prevent infection.
I've had quite a few checkups to make sure I was healing properly. They will not sign you off unless they're happy with the result.

Today was my last appointment and I've achieved 20/20 vision. No more lost, broken or fogging up of glasses. I can see so well and far,life has become a lot easier not having to reach for glasses to see.
It was so worth the investment and I'm so pleased I did it.
Optimax have made the process as seamless as possible, making sure you are properly supported for the best possible outcome every step of the way.
Thanks for the gift of sight,I appreciate it so much and cannot put into words how its changed my life ❤️
Thank you Maidstone Optimax, you are the A team - the very best there is👌

22 January 2026
Unprompted review
Rated 5 out of 5 stars

A big Thank you to LEEDS 😍

I recently had treatment at Optimax in Leeds and I couldn’t be happier with the experience. After wearing glasses for more than 15 years, I’m now finally glasses-free, and it feels amazing.
The staff were friendly, professional, and incredibly helpful throughout the whole process. They made me feel comfortable from the first consultation right through to aftercare. Everything was explained clearly, and I felt well looked after every step of the way.
I would highly recommend Optimax Leeds to anyone considering treatment. It has genuinely changed my life. My vision improved straight away.

Iam bad with the names as I have medical condition. All of Leeds team big Thank You! 😍😍😍

10 April 2026
Unprompted review
Rated 5 out of 5 stars

Optimax Leeds an amazing professional, welcoming dependable team with an outstanding result - thank you :)

Optimax Leeds and the whole team there have been absolutely outstanding. From my first conversation with Sophie on the phone to meeting other members of the team, for example, Tracy and speaking to Claire pre op, I have felt in very professional hands. My first consultation with Bila (optometrist) was very reassuring and I felt able to ask questions. I spoke with Dr Ilango (Consultant) who is extremely experienced and who actually did lens replacement surgery for my sister and brother 10 years ago and they have been so happy with the outcome I could not have gone anywhere else or felt in safer hands. I then met Dr Illango on the day of my surgery and felt very confident with going ahead. Wayne my pre op nurse was very knowledgeable, experienced and approachable, he listened and explained the process for the day. I had two scrub nurses, Lou and another nurse who were both kind and professional. My aftercare has been second to none. I met Joanne in immediate recovery, Wayne was there again and all staff on reception being as excited as I was and comforting. I then had a follow up with Naddir (Optomotrist) 2 days post surgery and again he was so approachable, reassuring and professional. I am now 10 days post op and I have better than 20/20 vision, I am astounded each and every day with the amazing outcome even at such an early stage. It is worth mentioning that I live over an hour from the Leeds clinic and it is well worth travelling for this expertise. I cannot commend Optimax Leeds enough and the whole team, thank you so much for leading me through the initial decision to taking the leap of faith to have lens replacement surgery to both eyes and I am delighted :)

11 April 2026
Unprompted review
Rated 5 out of 5 stars

My Lense Replacement surgery

Amazing New eyes now! Wow!
Iv had multifocal lense replacement surgery...i was short sighted with astigmatisms in both eyes which this has corrected now.Optimax have been Fabulous helpful, warm and friendly throughout, and I couldn't recommend them enough...the consultation prior to surgery put me at complete ease with everything, the team were very thorough ..I had a phone consultation with the surgeon( Mr Juan Carlos Morande) who also was very friendly and professional and put me at complete ease about my forthcoming surgery.
Surgery was absolutely fine/ painfree nothing to worry about, I was talked through everything what to expect step by step so that was good and no pain whatsoever ! My vision was blurry right up until the next morning...but that cleared really well within a day ..all the dilation and anaesthetic drops contributed to that but I was told to expect this ..I went 2 days later for a thorough check up ..which went well ...things were explained more ..so its been brilliant aftercare too...I have another appointment in 2 weeks time then 3 months time so I think this is just brilliant aftercare service which is why I decided to go with Optimax and the reviews were impeccable which for me was very important! This has been an amazing journey....I have been a bit tired on and off in the first week but that's to be expected and very normal in the first 2 weeks but no problems ..seeing faint halos round lights but again very normal in the beginning but nothing negative at all...5 stars from me already and iv been told my vision will get even better still ! I'm very happy now ! MANY THANKS

14 April 2026
Unprompted review
Rated 5 out of 5 stars

Optimax Hove -Fantastically successful RLE surgery

Had Refractive Lens Exchange surgery on both eyes on Weds 15th April having worn glasses or contact lenses for over 45 years for distance clarity.
Within 48 hours at my first post-op check I was cleared to drive and resume golf and all other activities.
From the first web contact to make a ‘suitability’ appointment all interactions have been friendly, courteous and highly professional.
I investigated sight correction surgery 10 years ago but was put off as the staff seemed more like sales-people rather than clinicians but that was not the case this time.
Mr Wisan Muen met me the week before to check previous examination results and run through the replacement lens options, pros, cons and suitability for my lifestyle. On the day of surgery everyone was calm and reassuring giving me confidence of a great outcome.
No pain or discomfort - I hadn’t really believed them when they told me that would be the case!
I’ve got three sets of eye drops required for the next month.
Fantastic outcome in terms of vision clarity and I look forward to returning unused contact lenses and recycling for charity various pairs of, formerly necessary, glasses!

15 April 2026
Unprompted review

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