Optimum Nutrition Reviews 

I don't know what's wrong with some people out there with negative reviews of ON but this is the best tasting protein ever. It mixes so well with anything -I'd recommend milk only- and you can feel the pump and great feeling in just 20 minutes if taken by empty stomach. Double rich chocolate is my favorite.

I have been a user of ON for more than a decade. Recently, my authorised dealer didn’t have my usual flavour because of which I thought of placing an order with ON directly. They showed similar pricing and I went ahead and placed my order with them. Few days later I received my order.
I ordered ON’ Whey Protein powder 4.53 Kgs. To my surprise, the bag was taped with Fedex tapes. I didn’t understand why they did so till I pulled out the product to see the protein powder leaking through the tapes. I was devastated as how the manufacturer themselves can dispatch damaged and pilfered products to their customers especially something that has to be consumed!
Since I had received the shipment on Friday, I called them around 4pm and their customer service wasn’t reachable although their website mentions they’re available till 5pm. After repeated attempts, I logged my concern and complaint on their website which said a ticket had been created but no number or reference was provided, neither did I get an email confirmation regarding the same.
Unsatisfied, I got their email address which is nowhere to be found in their contact us page. I sent them an email with photos. Luckily, I got an automated response and email with a reference. It is understood that if they don’t answer phones after 4pm, they won’t respond during weekends. Yesterday, being Monday I expected an email response from them, which I never received. I called them at 2pm yesterday and their team was unreachable.
Luckily, I was able to get hold of a CSA today at 09:55 am. As per him, I shouldn’t be logging complaints on their site (although that is what the website wants you to do), and sending them an email is the correct method (they don’t have their email address in the contact us page - only phone number and form to be filled is available). He didn’t have an answer why they were not reachable on Friday and Monday. He blamed Fedex for damaging the shipment as they are the one’s packing these products. The blasphemy this man said was outrageous. Having worked in the logistics and operations industry for more than a decade, I can personally guarantee that no courier company will pack your products. You have to pack your order in the boxes they give you, print out the AWB issued and handover to their delivery driver. As of now it is under investigation and God knows when will they complete their investigation on the mystery of the damaged order and reply back to me.

Please don’t buy from them directly, they’re can’t even take the onus of their own mistakes.

I received everything I ordered from the manufacturer's official website, saving a little bit compared to buying elsewhere. Very fast shipping to Italy and well taken care of. I can't wait to try the products!

Edit: 02/10/2024
I reached out again via email and did get a response a few days later stating the parcel was dispatched but lost by their couriers. They have offered a refund. It hasn't arrived yet but im hopeful it will come soon. Review amended up from 1 star to 2 star.

Do not buy from this company. They took over £100 of my money and I have not received my order almost a month later! I got a dispatch notice with tracking info on 06/09/2024 its now 24/09/2024 and I've received nothing at all. I tried to call customer services on 4 occasions and could never get through always on hold one time was 1st in the queue for 45mins never connected. I eventually got through on 20/09/2024 to be told "yes somethings gone wrong here and we will now investigate. You will be emailed the outcome" 6 days have passed and still nothing!!!!!

Disgusting. I feel I've been robbed. Should of been refunded immediately or my order dispatched again on a next day service.

I'm slowly realising I'm not going to get my money back or my order from this company so my only choice is to bad mouth them to all my gym friends family colleagues and anyone who will listen.

Ill never buy from them ever again

I placed my order on Monday morning consisting of the great offer of 3 tubs of 2kg+ protein and the platinum pre workout blue raspberry.

To clear up one thing, the idiot who left a bad review because of the free shaker, you add this at checkout when you pick your free gift. You wasnt promised anything, if you didnt add it to your cart then why would it be there ?

The FREE Delivery was great, i am in the UK and this shipped from the netherlands. Ordered Monday morning and thursday morning i had the product.

All the flavours taste great, The chocolate peanut butter is really pronouced. The Banana cream is a little sickly but still great and the French Vanilla i will be trying today.

The Blue Raspberry Platinum Pre workout is pretty nice, its more sour than others and you should drink this with ice. I left it for 3 hours on a hike planning to drink it halfway like to do with others and the taste was very strange, almost like sour BBQ tasting, but fresh it is wonderful.

All in, Thankyou Optimum Nutrition, and Customers, alot of the negative reviews are ridiculos and have no ground to them.

This is a quality company with top products. In fact some of the best in the world. The delivery system they use in most countries is really bad. I had a parcel arrive with a hole in it, so the powder was floating around in the paperbox. They did send me a new one quickly and my overall experience is good.

Been using Optimum Nutrition's products for a little while now, but been buying them in my local shops. Seen they had a promotion on so I placed my first order directly with them. Unfortunately it will be my last.

The delivery was just shockingly bad.

When placing the order I opted to have my parcel sent to an EvRi drop box as I work nights and that way doesn't inconvenient anyone.

Now you would THINK that it being an option to get delivered to an EvRi drop box that EvRi would be the one doing the delivering. Nope.

First of all I'm getting a tracking link sent by Optimum Nutrition for FedEx. Then I'm getting text messages from Royal Mail. I wasn't sure if it was scam notifications or not.

Anyway, to cut a long story short, Royal Mail finally delivered my parcel to my home address, not the EvRi drop box I opted for, thus waking me up after a nightshift.

Complete waste of time. Why offer the option if you are just going to completely disregard it!?

Had an issue with my order. Talked to customer care representative and got my issue resolved promptly.
Mr. Jordan's help was remarkable. I would definitely buy more in near future.

Poor customer service, over £100 spent items still not arrived a week on. Very dissapointed as no one seems to have clue where the parcel is. I would avoid if possible

I received a notification saying free metal shaker with ALL orders. So I ordered some drinks at a cost of £30.
No surprise to find no shaker. This is twice this has happened to me with optimum nutrition now.
Tried to contact them but just getting a robot reply which is absolutely useless.
My honest opinion is to ignore these offers as twice now they fail to stick to them.
There are by far better suppliers out there that care about customer satisfaction.
My account of over 15 has now been unsubscribed.

I emailed with an issue where the product was making me nauseous and they simply said I should go to my doctor, and offered me a token 5% discount code. Would have expected better level of support than that.

I ordered the ISOPURE Dutch Chocolate flavour protein from the official Optimum Nutrition website (Order No: ON-3050155), expecting a high-quality product and reliable service. Unfortunately, my experience has been nothing short of a nightmare.

Upon receiving the product, I scanned the QR code, only to find that it displayed details for the Vanilla flavour instead of the Dutch Chocolate flavour I had ordered. This immediately raised concerns about the product's authenticity. Despite numerous attempts to resolve the issue, including multiple emails and calls to customer care, I have received no satisfactory response.

Customer care agent Lenie Naik assured me that I would receive an update by a specific time, but this commitment was not honored. After 5 days of waiting and no resolution, I am left frustrated and without the product I paid for.

This experience has shaken my trust in Optimum Nutrition and their customer service. I strongly urge potential buyers to reconsider their purchase and be wary of the lack of support and accountability.

Found this in Home Bargains for £19.99. Holland & Barrett are ripping people off with their £55 price tag. It’s good stuff, tastes nice as well as being low sugar.

Placed a £150 order with optimum nutrition months ago, I hadn’t received my order within two weeks so I contacted them. They said my order was stuck at the warehouse due to Missing delivery information, I was told to go to multiple customer services of which all were Ai and incredibly unhelpful. Eventually I contacted them demanding a refund, it has now been three weeks since they told me I would be refunded and I have not received my £150. In conclusion they expected me to sort out an issue which was not my problem, and an issue on their end. Terrible customer service and no urgency for my refund, avoid ordering from here as much as possible as you can risk losing lots of money!!!

Could this please be replied too by optimum nutrition as I still have not received anything?

I am utterly disgusted by the abysmal service and blatant disregard for customer satisfaction demonstrated by OptimumNutrician. On March 17, 2024, I placed an order for whey protein, and as of March 25th, I am still without my purchase. Despite making four futile attempts to resolve this issue through their customer service, I’ve been met with nothing but incompetence and indifference.

My interactions with their customer agent,epitomize the sheer incompetence and lack of professionalism plaguing this company. When I demanded to speak with a manager regarding the non-delivery of my item, he callously refused.
His casual assurance that a manager would contact me “in due course” was not only dismissive but insulting. Furthermore, his admission of ignorance regarding the whereabouts of my delivery is inexcusable.

It is beyond comprehension that a company entrusted with fulfilling orders cannot even provide basic information to its customers.

To add insult to injury, when I requested a refund due to the company’s failure to deliver, he shamelessly refused.

This blatant refusal to provide a refund is a clear indication of OptimumNutrician’s disregard for consumer rights and fair business practices.

OptimumNutrician’s gross negligence and complete lack of accountability have left me feeling defrauded and utterly betrayed.

I caution anyone considering a purchase from this company to think twice and explore alternative options.

OptimumNutrician’s disgraceful conduct is a stain on the integrity of online retailers, and they should be held accountable for their fraudulent practices.

I implore others to heed this warning and avoid OptimumNutrician at all costs.

Your hard-earned money deserves to be spent with a company that values its customers and upholds its commitments
Shame, all I wanted as. Customer was receiving my product and a good customer or refund , and he didn’t get any

Misleading images with incorrect size/weight information on Amazon. Customer service dismissed it, claimed they don't manage the listing of their product on Amazon (?!), said the name/description was correct, and suggested I pay attention to it next time (!). Otherwise good. Good protein powders with low fat and good taste.

Update (04/17/2024): Optimum Nutrition flagged my review and Trustpilot threatened to take it offline if I didn't provide a non-existent reference number (?!), my full name (!), and my phone number.

Avoid online ordering at all costs. Ordered £113.96 worth of products. Items never delivered, customer support no help at all. Told they needed to "investigate" with the courier and I have heard nothing back despite chasing. Having to seek a return of funds via my bank. Avoid- based on the reviews here I strongly suspect this is a scam.

I didn’t buy here directly, but wasn’t sure if my product was legit.
Live-chat agent Jordan helped me within 5 minutes, and sent confirmation via email.

Want to share my horrible experience with Optimum Nutrition Gold Standard Pre-Workout Advanced Blue Raspberry 420g 🤢 🤮

This is the first and last thing in my life I had swallowed. Whoever approved this flavour for commercial sale should be arrested 🚓

Drinking this makes me and also my friend sick on spot. Yes, I had to ask my friends to taste it in order to be objective.

ON claims they have the best high quality products. Based on this pre workout I would not dare to buy unflavoured products from them ! I wasted more than £30 pounds but in long term I believe I have saved more money because I will not be ON customer.

To be fair I had contacted ON customer service. I have received the following emails from them:

“ Thanks for getting in touch, Very sorry about what has happened.

Unfortunately, as the product has not been purchased directly from our own website we are not able to provide any type of direct assistance.

In this case, the best thing to do is to contact our 3rd Party Complaints team via glanbia.com, who specialise in handling these types of issues:

For said team to investigate the issue they will require the following information:

-Place of purchase
-Date of purchase
-Product name
-Batch number and time stamp (preferably photo of the batch)
-Expiration date
-Summary of complaint
-Photo of the complaint

So our team can investigate as thoroughly as possible, it's important for to be as detailed as you can (where applicable).

We hope this is all clear and if you have further questions or issues, please don't hesitate to get back in touch!"

I will not be contacting glanbia. I believe 3rd party trust pilot is enough to warn everyone which is a moral obligation to protect potential customers.

I also should have checked reviews before ordering but I have always been a big supporter of optimum nutrition so feel incredibly disappointed in the experience so won’t be any longer.

Ordered on the 31st and still haven’t got my order 12 days later. When I reached out Jordan kindly sent me to a link that’s just saying there’s no estimated time for a delivery, and when I asked for a refund he just said to refuse the order once delivered and then wait another 30 days for a refund… even though I have no idea of when this will be. I even asked twice if there’s anything that can be done by the team and I was just referred back to the link with “no estimated delivery time”

Terrible customer service and really disappointing as I have been a longstanding repeat customer and strong advocate of the brand, I for sure won’t be any longer.

ESN - a competitor, has managed to drop me my order in the space of 3 days of going back and fourth with Optimum Nutrition.