I’d give opus virtual 4 out of 5 stars. My experience has been solid overall professional setup, reliable service, and a smooth onboarding process. There’s a little room for improvement in certain are... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I am new to Opus. Introduced through @itscoachk who specializes in Grant Funding Education where her community learns the process of how to access Grant Funding. This is where I found Opus because she... See more
Company replied
It was really smooth and effortless. The ladies I spoke to from the office in Florida, were super helpful. They made a very stressless stress, free and painless, any issues I had, we're handled very,... See more
Company replied
I needed text messaging added to my existing number. I called Opus VO and got Samantha on the phone, and she was very kind, polite and knew exactly how to help me. She patiently talked me through how... See more
Company replied
4.3
Excellent
269 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 83% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Professional courteous and always…
Professional courteous and always available and willingness to assist
21 April 2025
Reply from Opus Virtual Offices
Hello! Thank you so much for the amazing review! We are so happy to hear about the lovely experience you're having with our customer service! We make sure we are doing everything we can to provide our customers with an immaculate experience! We love hearing that our team has been professional, courteous, and consistently willing to assist you!
Great Service and Deal.
I'm very happy with my Virtual Business Office Package and very affordable!
24 April 2025
Reply from Opus Virtual Offices
Hello! We are thrilled to hear that you're very happy about your services that come with your business address! We understand receiving 8 other features along with a prestigious business address, all for just $99 a month, is impressive! We give our clients the best price for their virtual all-inclusive office!
Reply from Opus Virtual Offices
Hi! Thank you for the awesome review! We are the best in our industry providing a prestigious business address, professional live call answering, personalized call transferring around the world, a business phone number and fax number with 2 voicemails, business credit reporting, and more! All for just $99 a month! We appreciate you noticing our efforts!
I have a wonderful experience me and my…
I have a wonderful experience me and my co worker Ms.Lindia ms. Brittany was a wonderful person to us we at The Atlanta location on Peachtree RD Will be going back !!
24 April 2025
Reply from Opus Virtual Offices
Hello! Thank you so much for your kind words. We are so lucky to have Brittany on our team! She's been with us for a while and she's great at exemplifying our approach when it comes to giving our customers top notch service! We'll be sure to let her know of your kind words. We are so happy to hear that you're enjoying our gorgeous Atlanta office location! 3379 Peachtree is a Class A building that features a private parking garage, on-site management and security, as well as 5church Restaurant, an upscale eatery located on the first floor where you and your clients can converse over a classic steak dinner. 3379 Peachtree is located adjacent to the Lenox Square Mall, a luxury shopping destination home to dozens of elite shops and restaurants. The office is bordered by two 4-star hotels that can provide your clients with incredible amenities should they stay there. With all of the features how could you not enjoy it!!
The setup was very simple and the staff…
The setup was very simple and the staff is very attentive,any changes that need to be made,they take care of them quickly. I would definitely recommend this organization to any business owner who's looking for a responsive team to work with
16 April 2025
Reply from Opus Virtual Offices
Hello! We appreciate your wonderful review! We are ecstatic to hear about the attentive and responsive manner of our team! It's a pleasure to know that setting up your office was a breeze! We pride ourselves on giving the best customer service and it is wonderful to hear that it's being exemplified!
False Advertisement and False Claims
The company advertised that they provide an address that could be used as your business address. Yet, when I purchased the virtual assistant and address for business, I was not able to use that address at all. It was rejected by state of Georgia licensing. I reported this and requested my money back because I was not able to use this business's address for my business address. The response I got for my request was that they (Opus) will be in touch with me and no one ever contacted me again. Twice, I requested my money back and did not get a response or refund.
20 February 2025
Reply from Opus Virtual Offices
We have 650+ locations throughout the US and Canada; however, as we explained to you on the phone on March 5th, the location you chose is a Mail Center, which is probably why you were unsuccessful in utilizing this address with the state of Georgia. While most of our addresses are premium locations, there are some smaller markets, where we have had to create partnerships with other companies in order to offer an address rather than offering nothing. As discussed, we are happy to switch your address to a premium location which does not cost any additional money, but could better suit your needs. If you change your mind and would like to switch to a premium address, please do not hesitate to contact our customer service team at (888)898-9868.
Reply from Opus Virtual Offices
Thank you so much for the great review! We are glad that you're receiving great customer service that's efficient! We hope to continue to raise the bar in aiding our customers with anything they may need.
I paid for additional service for phone…
I paid for additional service for phone calls. Got from them only one mail for clarifying which phone number will be in setting and that is all. It is almost a moth no actions from them, either I wrote them reminder mails.
24 March 2025
Reply from Opus Virtual Offices
Hello! We have reached out to you to make sure your account and phone number has been activated, and everything was up and running. We do apologize for the delay in response time. We are glad we were able to resolve your issue! Please do not hesitate to let us know if there is anything else we could help you with going forward.
I am new to your service
I am new to your service, but will provide you with a review after I see how your company works out. Thanks, Om
18 March 2025
Reply from Opus Virtual Offices
Hello! Well, we hope you enjoy our services! Thank you for the nice review!
Very professional service.
19 February 2025
Reply from Opus Virtual Offices
Thank you for the wonderful review! We're thrilled to hear that you were provided with professional service! That is our number one priority. We hope you continue to enjoy your services with us!
I kept getting inconvenient calls from…
I kept getting inconvenient calls from your onboarding team. When I finally spoke with her she couldn't answer any questions. It was such a waste of time.
20 February 2025
Reply from Opus Virtual Offices
We're sorry for the inconvenience caused to you. Our team has reached out to you letting you know that we give a welcome call to our new clients to give them information about anything pertaining to your requested documents. We also did let you know that when it comes to technical, or systematic questions, our customer support team is available for that. We hope you were able to get all of your questions and concerns answered and taken care of!
We went to the office location but no…
We went to the office location but no one would answer the phone and no 1 would answer the door either
17 February 2025
Reply from Opus Virtual Offices
We're sorry for the miscommunication. We've reached out to you letting you know that your location sent an email stating they were closed on the day you were visiting the location. Please be sure to check your inbox or spam folder. We have also sent you images of the location for your reference. Hopefully, you are able to contact our team back and setup an appointment!
Very disappointed with Opus Virtual…
Very disappointed with Opus Virtual Office. They refused to approve my ID, yet still charged me for a subscription that I was clearly never qualified for according to their own standards. When I requested cancellation, they ignored my request, continuing to bill me despite never providing the promised services. On the other hand, my experience with Regus was smooth and straightforward. I’d strongly suggest avoiding Opus if you value transparent communication and fair business practices.
28 February 2025
Unprompted review
Reply from Opus Virtual Offices
We're sorry for the misunderstanding. We've reached out to you regarding your cancellation to be able to help you correctly submit your cancellation request. There is a 30-day cancellation notice, which happens to be substantially less than most of our key competitors who actually require a 6-month minimum contract. The reason we have a this 30-day cancellation notice is because there is a process (ie-assigning a suite number, completing the required USPS Form 1583, activating your phone number, etc…) and we would need time to deactivate all of these services when you choose to leave. We’re sorry if this upset you, however, this is standard for the industry, and we make sure message it clearly before an order is placed.
Not good
Not good. Over charged scammers put in collections after u cancel !
21 February 2025
Unprompted review
Just simple and easy!!
23 January 2025
Reply from Opus Virtual Offices
Thank you for the great review! We're delighted to hear that the process has been simple and easy for you!
Way better than Regus
I used to use a competitor, Regus… Opus is definitely more bang for your buck and they offer you more services. I’m extremely happy with Opus so far.
18 January 2025
Reply from Opus Virtual Offices
Thank you for the awesome review! We pride ourselves on providing the best service at the best prices in our industry! We are very happy you are enjoying your services!
We had an excellent experience with…
We had an excellent experience with Opus! Their service is top-notch, and the customer care team is truly outstanding—responsive, professional, and always ready to help. The entire process was smooth and hassle-free, exceeding my expectations. I highly recommend Opus to anyone in need of a reliable virtual office solution. I’ll definitely be using their services again in the future for all my virtual office needs!
18 January 2025
Reply from Opus Virtual Offices
We greatly appreciate your kind words! This is exactly what we strive to give our customers! Top-notch service that makes helping you run your business easier! We're happy that we are exceeding your expectations, and we are thankful for your recommendation!
You are doing exceptionally well at…
I've been utilizing Opus Virtual Office for a month now, and I'm thoroughly impressed with their exceptional services. The virtual address and mail forwarding services have added a level of professionalism to my business.
The team at Opus Virtual Office is responsive, courteous, and efficient. They've consistently exceeded my expectations with their prompt communication and seamless handling of my business needs.
One of the standout features of Opus Virtual Office is their cutting-edge technology, which has enabled me to stay connected and productive while working remotely.
Overall, I'm extremely satisfied with Opus Virtual Office and would highly recommend them to anyone seeking reliable, flexible, and affordable virtual office solutions.
Rating: 5/5 stars"
You are doing exceptionally well at this time.
21 January 2025
Reply from Opus Virtual Offices
We are absolutely elated by your gracious review! We strive to give our customers the best service at the best price in the industry! We are happy that our cutting-edge technology along with our sophisticated monitoring system is helping you with your productivity, thus making running your business an easier task. Your recommendation is greatly appreciated!
hi I been asking for a full refund an…
hi I been asking for a full refund an to cancel auto pay thanks
21 January 2025
Reply from Opus Virtual Offices
We're sorry for the miscommunication. Our team has reached out to you and resolved your issue.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.