I purchased an Orbea Denna from Contender Bicycles that required setup and shipment from Utah to California. They completely set the bike up including tubeless conversion, testing the bike, and repack... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I was fitted for a bike at my local bike shop, Moment Bicycles. After comparing several bike brands, it was clear that Orbea offered the best value for my budget and would be a great fit for my body s... See more
Company replied
Free customization, great partnerships with local bike shops, and everything was on time as promised once the bike was ordered. Fit and finish is on point and I'm stoked on my new Rallon Enduro!
Company replied
The bike was properly packaged and easy to install, only the front wheel and the handlebars. This is a beautiful bike with awesome components. The only issue is I needed to take the bike to a local sh... See more
Company replied
Company details
Written by the company
Driven by our passion for cycling, we develop innovative solutions that give our users the opportunity to activate their own creativity. At the same time, our cooperative is the heart and soul of our organization. We are committed to creating a fairer world where our bicycles are a catalyst for a more sustainable society. We are manufacturers at heart, and it is a point of pride to be leaders in the design, development, and personalization of bikes in the Basque Country, Spain, for riders all over the globe. Every rider is different, and our products and services should always exceed their expectations.
Contact info
Orbea S. Coop. Polígono Industrial Goitondo s/n,, 48269, MALLABIA, Spain
- 943171950
- online.eu@orbea.com
- www.orbea.com
4.7
Excellent
2K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Orbea
Thank you very much for your feedback regarding your new Onna 29 20, Nils-Olof!
It is fantastic to hear that you find our bikes to be of great quality. The Onna is designed to be the perfect entry point into mountain biking, offering a balanced geometry and reliable performance for all your adventures on the trails. Knowing that you are satisfied with your purchase is the best motivation for our team.
We wish you many enjoyable rides and great moments exploring the outdoors. For any future maintenance or to keep your bike performing at its peak, your official Orbea dealer is always available to provide expert after-sales service.
Orbea are People's People
The greatest part of purchasing an Orbea Oiz from Appsolute Sport was the extremely personal connection that they build with the client.
The bike itself is just peerless, especially for the price. More mainstream brands skimp on brakes, cranks, hubs, wheels,....the list goes on. At Orbea, for the M10 everything is top notch and personalised. You can choose crank length, stem length and a whole load of other things. No wonder Orbea is going from strength to strength and other mainstream brands have started to struggle. If you just keep looking at the bottom line, sooner or later it's gonna bite back. People want good quality for their hard earned money and to feel that they matter. That's where Orbea beats the competition hands down. Absolutely brilliant!!!
2 March 2026
Reply from Orbea
Thank you so much for sharing such a detailed and passionate review about your experience with the Orbea Oiz M10 and Appsolute Sport, Stellios.
At Orbea, we consider ourselves a cooperative of people, and reading that you describe us as People's People resonates deeply with our core values. We believe that cutting-edge performance should never compromise the personal connection, and it is incredibly rewarding to see that our commitment to top-tier components, without the typical industry shortcuts, is valued by riders who appreciate excellence.
Being able to personalize details like crank length or stem length is a pillar of our philosophy, as a bicycle is only truly peerless when it perfectly fits the person riding it. We are proud to stand by our quality and our community, ensuring that every investment our customers make translates into pure performance and satisfaction on the trails.
Welcome to the Orbea family and we wish you many incredible miles of enjoyment on your Oiz.
I would like to write this honest review about the Orbea Gain D40 Tiagra Electric Road Bike
I would like to write this honest review about the Orbea Gain D40 Tiagra Electric Road Bike
I noticed this bike EV and also noticed an offer of £2199.
The bike is interesting as the ride is very firm. However, this is not a problem but may be if you need a softer ride (Bumps in the road)
The bike came but I needed to part ensemble the bike. I would strongly recommend you have two people or a bike stand as this can be difficult in terms of man overing and tightening the parts.
Before the bike arrived, I purchase some copper slip £3.20 Amazon and some expensive chain lubricant ( Best to start on a good footing)
I used the copper slip to lightly lubricate the threads of the small bolt holding the bake pads. Does not have any effect on the brakes but if you do not it can be very difficult to remove once salt and crime enters the threads.
I removed the bolt first then lubricated. It is very simple ,screwdriver and long nose plyers to first remove the clip on the bike calipers. Trust me it is very simple. (As mentioned, if you leave it and the bolt and it gets rusty then this would be a major problem.)
I also used the copper slip on the threads of the bake nuts. Again, simply remove one nut, lubricate assemble then remove second nut. Size 17 mm spanner for nuts
If you have puncture in the rain etc this will make's things easy to remove.
You will need a good set of allen keys This is must as you will use them all. 6 mm allen key is used to remove the front wheel bolt which then removes the wheel.
Again, I removed the front wheel and lubricated the bolt with copper slip grease.
In regards to the chain, because it was new I lubricated the pins with the expense lubricant. (Best to spend £12 or more for the very best you can buy as all is new and clean.)
I found the app better on the phone to monitor the bike and it registered the bike when you connect. Takes a bit of time. Switch on the bike load the app and search in the app. Connect which highlights your X35 motor.
Again takes a few goes at my age. The computer monitor on the bike X35 is still not 100% and I cannot find out how to show the readings. I pair as per instructions but as yet never managed to be 100% successful.
(Take care, the end stoppers on the handlebars fall out.) I found this out on yesterday’s ride as the grip for the stoppers is very poor. (Orbea please have a look at this)
I glued one in with superglue the other side I attached a small mirror
The power is good but sometimes it is difficult to remember which power you are in as the orange middle for examples goes out and you need to press twice to go the red the the same for green low level.
I did look at the Ribble bike which to be fair was the same as the Orbea. However, the Orbea was £2199 and Ribble £3700. But the bikes are the same in terms of X35 motor, weight etc.
So, shop a round. There was only one bike shop that had this price all the other Orbea shops mentioned out of stock or was £3200.
The seat is good but can be hard so you may wish to change. The bike does not come with pedals so you need to order them with the bike which you need to assemble if online. Very simple.
In general, the bike was good and no real issues. As a tip I use Orange de- grease to remove the dirt on the bike as well as a sponge and hot water. The Orange de -greaser works out cheaper if you purchase a 5 lt bottle and put into a small bottle with trigger.
You can buy this Screw fix, Amazon etc
The Muck off products works out expensive.
Thanks
Ray
26 February 2026
Unprompted review
Reply from Orbea
Thank you for such a detailed and honest review, Ray.
It is great to hear that you are enjoying your Orbea Gain D40 and that you found our geometry and the Mahle X35 system to be the most competitive choice in terms of value and performance.
We truly appreciate the maintenance tips you shared with the community. Using copper slip on threads and investing in high-quality lubricant from day one is excellent advice to ensure the longevity of any road bike, especially for riders who handle their own assembly and adjustments.
Regarding your feedback on the handlebar end plugs, we have taken due note of your experience. We are constantly reviewing these small details to improve the user experience, and your input is very helpful for our product team. We also recommend visiting your local dealer if you need further assistance syncing the display, as they can ensure the firmware is fully updated for a seamless connection with the app.
Welcome to the Orbea family, Ray. We wish you many great miles and smooth rides on your new Gain.
Easy to order
Easy to order. Great bike. Great experience. I can't wait to get out on the trails with my new Terra!
23 February 2026
Reply from Orbea
Hi Benjamin!
Easy to order. Great bike. Great experience. We couldn't ask for a better summary!
It's fantastic to hear that your journey with the Orbea Terra M30 TEAM started so smoothly. The Terra is built for those long days exploring and pushing limits, so we are thrilled that you're ready to hit the trails.
Enjoy every mile of your new gravel adventures!
Reply from Orbea
Hi James!
Great bike. We are thrilled to hear that your new Orbea Diem H40 arrived so quickly at your local shop.
The Diem is designed to redefine urban mobility, and we are glad the delivery process matched the efficiency of the bike itself. We hope it makes every journey through the city a lot more fun.
Enjoy the ride!
It is not my first Orbea
It is not my first Orbea, and I absolutely love this gravel bike!
23 February 2026
Reply from Orbea
Thank you so much for sharing your enthusiasm with the community, Britta!
There is no greater pride for us at Orbea than knowing that experienced riders choose to ride with us again. The fact that you chose the Terra M30 TEAM as your new adventure partner is the best compliment we could receive.
The Orbea Terra was specifically designed to offer that perfect balance of traction, ergonomics, and speed that makes gravel riding so special. We are thrilled to hear that, once again, we have met your expectations for performance and design.
Enjoy every kilometer, every trail, and the unique freedom that a high-performance carbon bike provides. We look forward to seeing you out there on the road or off the beaten path!
Ordering process was easy
Ordering process was easy. Picked up the bike after about 10 weeks (custom built) at a local bike shop. Bike is awesome. What else could you want!!!
15 February 2026
Reply from Orbea
Thank you very much for your feedback, Carlton!
It is fantastic to hear that your experience with the ordering process was so smooth. We know that waiting for a custom-built bike can feel like a long time, but we are thrilled that after those 10 weeks, the result was worth every second of the wait.
The Denna M20i is an incredible machine, and knowing that you find the bike "awesome" is the best reward for us. Having the support of a local bike shop for the pickup ensures everything is tuned perfectly for your first ride.
Enjoy every mile on your new Denna!
Reply from Orbea
Thank you very much for your feedback, Robert!
It is great to hear that you found our bike options to be excellent and that your Gain M30i was built and delivered right on time. We take great pride in ensuring that the journey from choosing your bike to your first ride is as seamless as possible.
The Gain M30i is designed to blend in perfectly with a traditional road bike aesthetic while providing that extra boost when you need it most. We are thrilled that the process lived up to your expectations.
Enjoy every mile and that extra power on the climbs!
Reply from Orbea
Thank you very much for your feedback, Charlie!
We are delighted to hear that you are so pleased with your new Terra M30 TEAM. It is a fantastic bike designed to handle everything from fast gravel to long-distance adventures with ease.
It is also great to know that the "white glove" service from Bike Factory in Chester lived up to your expectations. We work closely with our dealers to ensure that the delivery and setup experience is as premium as the bike itself.
Enjoy exploring the roads and trails around Chester on your new Terra!
Unrealistic delivery dates
The bike is amazing but getting the bike to the UK took 4 months. Orbea please just tell customer and realistic delivery date and most would be ok
17 February 2026
Reply from Orbea
Thank you for your feedback, Martin!
We are thrilled to hear that you find the Terra M30 Team amazing. It is a bike designed to offer the perfect balance of speed and comfort on any terrain, and we are glad you are enjoying the ride now that it is with you.
We also sincerely appreciate your honesty regarding the delivery times. We understand that a four-month wait is significant. Please note that the delivery dates provided at the time of purchase are always estimates and not firm commitments, unless the bike is physically in stock at the moment the order is placed. Factors such as international logistics and production schedules can impact these timelines, but we hear you loud and clear: transparency is key.
We will continue working to improve the accuracy of our estimates so our riders can plan their adventures better.
Enjoy your new Terra on the UK trails!
Orbea Terra 2026 - Compliance and Comfot
I purchased the new Orbea Terra 2026 frame at my LBS through the MyO platform, where I could decide on my own color scheme. This was a great experience. My LBS built up the frame as a custom build. Orbea and my LBS did a great job. And the first two rides were a blast. The frame is excellently built, it smoothes out the terrain and you have a relaxed position on the bike. These two elementa guarantee long rides in the saddle without feeling exhausted. Great job by Orbea.
17 February 2026
Reply from Orbea
Thank you so much for your feedback, Chris!
It is fantastic to hear that your experience with the MyO platform and your local bike shop was so positive. There is something truly special about designing your own color scheme and seeing it come to life in a custom build.
We are thrilled that the Terra 2026 is delivering exactly what it was designed for: that perfect balance of compliance and comfort. Knowing that the frame effectively smoothes out the terrain and keeps you feeling fresh for those long days in the saddle is the best compliment we could receive.
Enjoy the "blast" of every upcoming ride on your unique Terra!
Warranty resolved my issue.
16 February 2026
Reply from Orbea
Thank you for your feedback, Uffe!
We are very glad to hear that your warranty case was resolved smoothly. At Orbea, we take great pride in our frames, but we take even more pride in standing behind our riders when an issue arises.
The Oiz is built for performance, and we want to make sure you have full confidence in your equipment every time you hit the trails. Now that your new frame is ready, it's time to get back out there and enjoy the ride!
Faulty Shimano system
The ordering process was great. The bike was shipped to the shop for assembly quickly. The bike however, is randomly powering down at random intervals. At this time, it’s not clear what’s causing the issue although it’s probably the drive unit the battery or the battery harness. I’m obviously disappointed to have spent so much money on a bike that is not rideable. The bike is now back in the shop and I don’t know how long it’ll be before I’ll have it back. Super disappointing experience.
14 February 2026
Reply from Orbea
Hi Anon,
We are truly sorry to hear that your new Urrun is not performing as it should. We completely understand your disappointment; after the excitement of a smooth ordering and delivery process, the last thing we want is for your riding experience to be interrupted by a technical issue.
To resolve this as quickly as possible, we are going to ask the dealer, Parcycles, to open an official claim so that Shimano can diagnose the exact cause of these shutdowns—whether it is the drive unit, the battery, or the wiring harness.
We will contact you privately to follow up on this case personally. Our goal is to ensure the process is handled correctly and that you are back on your trails as soon as possible.
Thank you for your patience while we get this sorted out.
Reply from Orbea
Thank you for the feedback, James!
We love that "can’t stop" feeling. It is exactly what we aim for when designing the Avant H40—a bike that balances comfort and performance so well that you just want to keep clocking up the miles.
Enjoy the smooth ride and keep exploring!
Supreme service from dealer to the factory
The shop owner was very helpful here in Japan. We had some questions that he didn’t know so he called Orbea Japan and we got all the answers. The delivery of my bike was delayed but I was happy to wait, because I wanted to have it done properly. I bought two bikes and both are absolutely fantastic. One is Orbea Terra and the other is Wild M10.
12 February 2026
Reply from Orbea
Thank you very much for your feedback, Tomas!
It is an absolute pleasure to hear about your experience. We are very proud of our team in Japan and the shop owner for their dedication to providing you with the answers and support you needed. For us, "Supreme service" is only possible when the dealer and the factory work in perfect harmony to support the rider.
We also truly appreciate your patience regarding the delivery. As you mentioned, we prefer to take the necessary time to ensure every detail is handled properly so that the final product meets our highest standards.
Owning both a Terra M31eTEAM and a Wild M10 is a fantastic combination! You now have the perfect tools for both high-speed gravel adventures and conquering the most demanding e-MTB trails.
Enjoy your two new Orbeas and the incredible riding in Japan!
Great product at a great price point
Great product at a great price point. Website easy and welcoming.
11 February 2026
Reply from Orbea
Thank you very much for your feedback, William!
We are thrilled to hear that you are happy with your new Alma M25. We work hard to ensure that our bikes offer top-tier performance at a competitive price point, and it's great to know we hit the mark for you.
It’s also wonderful to hear that you found our website easy to navigate and welcoming. We want the journey of choosing your perfect Orbea to be as smooth and enjoyable as the ride itself.
Enjoy the speed and agility of your Alma on the trails!
Great professional service and product…
Great professional service and product knowledge.
6 February 2026
Reply from Orbea
Thank you very much for your feedback, Graeme!
We are delighted to hear that you experienced such professional service and found our team's product knowledge helpful. We believe that a high-performance bike like the Rise SL M20 deserves a buying experience to match.
The Rise SL is all about that perfect balance of light weight and natural assistance, and we are thrilled that you felt well-guided in choosing it.
Enjoy your new rides and the agility of your Rise!
My wife purchased a new Orbea Orca…
My wife purchased a new Orbea Orca about 15 years ago. Subsequently we purchased her a Bianchi road bike, and about 4 years ago an Pinarello electric road bike with a hub motor. She always loved her Orca the most so she used the MyO site to order a Denna in just the colors she wanted. She loves her Denna. Stable, comfortable and great power from the Shimano motor.
2 January 2026
Reply from Orbea
Thank you so much for sharing such a wonderful story, Greg!
It is truly heartwarming to hear that after 15 years and experiences with other prestigious brands, your wife’s heart led her back to Orbea. Knowing that she "always loved her Orca the most" is the greatest compliment we could receive.
We are thrilled that her experience with the Denna M31e has been so positive. Transitioning from a road background, it’s great to hear she appreciates the stability and comfort of the Denna, paired with the smooth power delivery of the Shimano motor. The fact that she was able to use MyO to get the exact colors she wanted makes the bike even more special—a truly unique machine for a loyal rider.
Please give her our best, and we hope she enjoys many more years of happy riding!
Reply from Orbea
Thank you very much for your feedback, Sagi!
We are thrilled to hear that you are enjoying your new Terra H30. It is great to know that you appreciate the quality of the components and the overall performance of the bike. The Terra H30 is designed to be a versatile and reliable companion for all your gravel adventures, and we are glad it is living up to your expectations.
Enjoy the ride and the freedom to explore every path!
Orbea MX 20 Team Great 20" kids bike
I bought Orbea MX 20 team disc bike just before Christmas 2025 for my 7yo son.
The bike looks great and he loves to ride it.
Good specification too, brakes, gearing, tyres etc, everything fine.
The only one thing that sees to be not at the level of the rest of the components, is the semi-integrated cockpit, because the handlebar is on the narrow scale (just 550mm), and it's 22mm thick at the grips, so a little bit thicker for a kid.
Is not a major issue, my son rides it well, but I'm planning to replace it with a Funn cockpit kit for children (handlebar, stem and grips).
3 February 2026
Reply from Orbea
Thank you very much for your feedback, Giordano!
We are delighted to hear that your son is enjoying his new MX 20 Team and that you are satisfied with the overall specifications. It is great to know that the brakes, gearing, and tires are performing well for him.
Regarding your observation about the cockpit, we appreciate your detailed input. Designing components for young riders is always a balance between ergonomics and standard sizing, and we take notes on these specific points for future developments. It sounds like the Funn cockpit kit will be a great upgrade to customize the bike even further to his needs.
We hope your son continues to have amazing adventures on his Orbea!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.